Ableworld (UK) Limited

Hello, Thank you for reaching out to us and submitting a review to Which. We are sorry that you have felt disappointed with the level of service you received from Ableworld, and naturally we are disappointed that you felt the need to leave a review of this nature. As you are aware, we have been liaising with you regarding your concerns for some time now, and although we have previously clarified our position and we continue to strongly dispute the points you have raised, it was agreed, to a high level within the company, that a full refund has now been provided to bring the dispute to an amicable conclusion. We understand a bank transfer for the full amount has been actioned. All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one, thank you again. Ableworld

Hello, Thank you so much for sharing your experience! We’re delighted to hear that Neil was able to get your Jazzy Air 2 working like new and that you found our service fast, efficient, and friendly. It means a lot to us that you feel confident in our professionalism, and we really appreciate your high recommendation. Thanks again for choosing Ableworld! Take care, Ableworld

Hello, Thank you so much for your wonderful review! We’re thrilled to hear that Andrea and Matt made your visit so easy and enjoyable. It’s great to know the test ride, paperwork, and guidance on the scooter all helped you feel confident in your decision. We really appreciate your kind words and recommendation – we’ll be sure to pass them on to the team! Thanks again for choosing Ableworld Burton on Trent. Take care, Ableworld

Hello, Thank you for taking the time to leave us such a lovely review! We are thrilled to hear about your experience with Ableworld and we are so glad we were able to make the move a little less stressful for you and your son. We hope to see you again soon. Take care, Ableworld

Thank you for taking the time to give feedback in relation to your experiences with your stairlift. All stairlifts that we install come with 1 year labour warranty and depending on the make and model of the stairlift, the manufacturing parts warranty ranges between 2-5 years. Any manufacturing faults that occur during this period are covered under the warranty free of charge. Batteries are a consumable item and therefore, if the lift has been turned for a period of time, then unfortunately, this can deplete the batteries. We are sorry to hear that on the most recent reported issue with your stairlift that it was not fully resolved on the first visit. On occasion the batteries can be recovered once the stairlift is back on charge. We do our upmost to avoid charging for batteries unnecessarily, if the batteries do not recover and a return visit is required within a few days, we will only charge for the batteries and not the repeated call out. We recommend to all of our customers that they have their stairlift serviced annually to keep their stairlift in the best work condition. We do appreciate your feedback as we are always working towards improving the service we provide and to reduce the number of callouts for our customers. Take care, Ableworld