Disabled shower installation
The company has both designed and installed a shower enclosure for me obviously knowing the dimensions involved. The seat, shower rail, handrail, and 6 inches protruding control leave no space for me to maneuver, the shower curtain in use is constantly in contact with one's body as is the shower control, basically a very unpleasant experience. I have MS which affects my mobility and causes spams, pain and poor muscle control, this situation to me is a constant nightmare. The company offered to further install a wetroom at more cost to me knowing full well that I had already refused this option as over my budget when ordering last September. There are other additional issues to include, a shower and it was faulty from first use. The response from the company is that I agreed to the dimensions and signed the order. So basically it is my fault! The consumer rights Act 2015 says that the trader must perform the service the reasonable care and skill which they have not done. Their attitude to resolve has been one of complacency and their platitudes insincere. This has also been a very costly financial experience. I am a very upset and dissatisfied customer, however, I will continue to further my complaint as is necessary to achieve an outcome that is acceptable to me. I would advise being wary to enter into any business with this Company
Pamela
Posted on 17/05/2021
, work completed (undated)
Professional, great job.
Would recommend, great job, good workmen. Had utility room converted to downstairs bathroom.
Samuel, Middlesex
Posted on 21/06/2017
, work completed 21/06/2017
Recommended
Adapted bathroom
Very professional and courteous, also cleaned up after themselves very well and left the place as they found it.
Which? Trusted Traders Consumer
Posted on 29/06/2023
, work completed 07/06/2023
Recommended
Prompt & professional
I had good advice as to the most appropriate solution when I visited their showroom in Henley. All subsequent appointments were on time and installations was done tidily and on schedule.
Ann, Kent
Posted on 08/01/2018
, work completed 08/01/2018
Recommended
My review
Eleanor, Derbyshire
Posted on 04/06/2018
, work completed 04/06/2018
Recommended
Bathroom refitted to budget and on time
Replacement of old bathroom with walk in shower and new sanitary ware. Efficient initial meeting and survey. Good written communication prior to work starting (despite being out of the country). The fitter (Nigel) took 6 days to complete the work. Worked very tidily. Some issues which were corrected within a few hours of them being brought to head office's attention. Very pleased with the quality of the work. Verbal communication during and after the fitting could have been better. All in all, would recommend to others.
Customer in Buckinghamshire
Posted on 27/06/2019
, work completed 18/06/2019
Recommended
Prompt and professional
Clean tidy workmen, always on time, perfectionist installing shower.
Jennifer, Middlesex
Posted on 19/02/2018
, work completed 19/02/2018
Recommended
Good fitter
New bathroom - into a bathroom for disabled use. Good fitter, on time. Cleaned up at end of day and were happy to work round me in my home.
Dennis, Buckinghamshire
Posted on 02/01/2019
, work completed 02/01/2019
Recommended
Efficient job
My husband had become immobile after a fall so we had to make adaptions to the shower room very quickly. Absolute were very sympathetic and completed the work early so we could get my husband home from hospital.
Sue, Hampshire
Posted on 27/02/2017
, work completed 27/02/2017
Recommended
Efficient and considerate
Trevor installed a walk-in shower for my father. He was punctual, efficient and always considerate of my father's needs and wished. The whole company was professional and courteous. The job was done well.
Michael, Hertfordshire
Posted on 20/02/2017
, work completed 20/02/2017
Recommended
My review
Sheila, Middlesex
Posted on 06/12/2017
, work completed 06/12/2017
Recommended
Complete Bathroom Replacement
We were looking to replace our old bathroom to make it easier for my wife to use due to her mobility issues. James came to us and designed a completely new layout to include new comfort height toilet, pedestal, heated towel rail, a walk in shower with low level tray and folding seat, wall boards, flooring and extractor fan. The quote received was not the cheapest but we were impressed with the way James listened to our needs and designed a layout to suit. After the site survey was completed, the work was scheduled and started around 8 weeks after initial visit. The work took 12 days to complete, the fitters (Andy and Callum) were very pleasant , did a good job and cleaned up after themselves each day. All the rubbish was cleaned up and cleared on the final day of installation. After the fitters had left we noticed a few issues, but these were quickly dealt with by the team who were very responsive and keen to get things right. I have to say that the final shower room is superb and has made our lives much easier.
Customer in Luton
Posted on 04/08/2025
, work completed 10/07/2025
Recommended
Excellent work
The work was carried out to a very good standard and on arrival back home the house was left clean and tidy. Would have no hesitation in recommending them as a team.
Sylvia, Buckinghamshire
Posted on 20/11/2017
, work completed 20/11/2017
Recommended
Excellent job, well planned.
Excellent workmanship used initiative to update existing connections when fitting new walk-in bath. Unfortunately electrician used did not bother to replace items moved in the loft.
Peter, Essex
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Highly recommended!
Very pleased with result - exactly as requested and really high quality finish. Smooth process of knocking 2 rooms into one and putting in bathroom without any problems.
Julia, Oxfordshire
Posted on 17/08/2018
, work completed 17/08/2018
Recommended
Which? Local Review
Very helpful workers. Understanding and try very hard to provide safe and convenient appliances. The firm has a mobile van equipped with 2 of their baths and visit anywhere in the UK on request. Showrooms also available to visit in Henley on Thames. Much the best after searching hard.
Which? Trusted Traders Consumer
Posted on 03/12/2014
, work completed 03/12/2014
Recommended
Excellent job, well planned.
Excellent workmanship used initiative to update existing connections when fitting new walk-in bath. Unfortunately electrician used did not bother to replace items moved in the loft.
Peter, Essex
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Excellent work.
The transformation from bedroom to bathroom was carried out by two excellent workmen, Martin and Errol, who were a fantastic team. This job was challenging but they made light of the problems and did a fantastic job. They were reliable and punctual and it was a pleasure to have them in our home. The project went extremely smoothly from start to finish during which time they worked and left the area tidy both inside and out, where materials were left for collection. I cannot rate their work highly enough.
Lois, Buckinghamshire
Posted on 19/03/2018
, work completed 19/03/2018
Recommended
Faultless and very experienced
This company is second to none. Pleasant, helpful and very professional.
Robert, Somerset
Posted on 16/07/2018
, work completed 16/07/2018
Recommended
Refurbishment of whole bathroom with walk in bath fitted
The whole bathroom was refurbished with walk in bath fitted. Professional, friendly service from survey of the bathroom to completion. The fitters did a great job, they were punctual, polite and tidy. After care very good, a small fault on the walking bath door was resolved promptly.
Customer in Buckinghamshire
Posted on 22/11/2018
, work completed 01/10/2018
Recommended
Professional and friendly, very happy with my new bathroom
There was excellent customer service from start to finish. From the initial visit the complete works were planned, which in my case included a good solution to create more space and simplify pipe work. It was great to have confidence that the work would be done according to the agreed timeframe. Errol and Callum duly arrived on the planned start date for the fitting. They used a dust extractor and masking tape to minimise dust in the rest of the property and tidied up at the end of the day. They took great pride in their work and consulted with me when necessary. They were a pleasure to have around. Everything was organised very well from the office by Emily and Sarah. I’m very happy with the finished bathroom, completed as planned. It was expensive but I now have a bathroom to be proud of. Many thanks to all those involved but especially to Errol and Callum.
Customer in Berkshire
Posted on 28/06/2024
, work completed 21/06/2024
Recommended
Brilliant
The service was brilliant from beginning to end. The office team were helpful and polite. Our shower doors were delayed due to the originals being damaged in transit but they got them replaced and delivered quickly. The fitters were courteous and very tidy, cleaning up at the end of each day. They were a delightful father and son team.
Kam Lynn, Oxfordshire
Posted on 10/03/2017
, work completed 10/03/2017
Recommended
Excellent work.
The transformation from bedroom to bathroom was carried out by two excellent workmen, Martin and Errol, who were a fantastic team. This job was challenging but they made light of the problems and did a fantastic job. They were reliable and punctual and it was a pleasure to have them in our home. The project went extremely smoothly from start to finish during which time they worked and left the area tidy both inside and out, where materials were left for collection. I cannot rate their work highly enough.
Lois, Buckinghamshire
Posted on 19/03/2018
, work completed 19/03/2018
Recommended
Very happy with our new bathroom
Martin and Steph did a fantastic job installing our new walk in bath, and vinyl flooring. They were extremely friendly, respectful and tidy and completed the work on time. Nothing was too much trouble including supplying and fitting an additional basin which was not part of the original brief and reseating our toilet following a very challenging time removing the original flooring which uncovered some horrors beneath. Very happy with their work.
Lily in Staines
Posted on 25/03/2021
, work completed 19/03/2021
Recommended
Accessible Bathroom Installation
The company installed an accessible wet room, removing all the existing fitting and replacing with new. They were easy to work with, the two guys doing the installation did a great job, overall very pleased with the finished product.
Customer in Windsor and Maidenhead
Posted on 15/08/2021
, work completed 06/08/2021
Recommended