Fantastic service and peace of mind!
I - like many other people - commissioned a Building Survey on a property I am buying, which highlighted that I may have damp and timber infestation. I contacted AR Surveyors for an independent report and I'm delighted that I did. Not only were they able to fit in the survey at the only time the vendors were available, but they completely allayed my fears and saved unnecessary expense. Ray was extremely professional and the report was comprehensive and covered far more than I had requested. It also contained technical information on damp and condensation and how to avoid it in properties of this age. I would not hesitate in recommending AR Surveyors, and - the next time I buy a house - I will be contacting Ray instead of commissioning a costly survey that required follow-up and additional expense. Had I contacted AR Surveyors in the first place, I would have saved several hundred pounds. It just remains to say: thank you so much!
Customer in Surrey
Excellent and Efficient Service
We engaged Ray to undertake a damp assessment report on a property we were purchasing. Ray attended quickly and performed a thorough review, providing us with a very detailed written report. He highlighted the key issues that needed addressing and provided guideline estimates for remediation. In addition, he also provided advice on other areas we should consider / investigate. Ray was very responsive in dealing with the follow up questions and we have been very happy with his service. We would have no hesitation in recommending Ray and Academy Remedial Surveyors.
Customer in Greater London
Comprehensive, thorough and fast!
Ray Baker's survey report is thorough and very clear with a good amount of general information helping us to better understand the technical aspects of the building. The whole process from initial enquiry to receipt of the report was amazingly efficient. Well worth an independent review of the property. Would highly recommend.
Customer in Greater London
I have had Ray Baker visit my property on 2 occasions and he has been very helpful. Hi advice and service was very reassuring. I have no issue with recommend him and his services.
Customer in West Sussex
Excellent communication during booking, helpful and accommodating with regard to finding a suitable time. Arrived on time and emailed prior to arrival. Clear concise conversation throughout the survey, professional and knowledgeable. Would not hesitate to recommend and/or use again.
Customer in Kent
We just received our third report from Ray. As private landlords we know that Ray will give us the correct diagnosis & required action. As usual the inspection was booked quickly, Ray arrived when he said he would, and the report was with us within 48 hours. Great service, great value. If damp is suspected, we won't do anything until we have a report from Ray.
Good job identifying cause of damp to bay window
After a couple of years of failed attempts to resolve a damp problem with our bay window, Ray carried out a thorough inspection of the window in questions and make a series of recommendations. Having implemented the recommendations of the report the problem appears now to be resolved. We are grateful to Ray for his professional work - well worth the fee we paid.
Informative, efficient, good value for money and friendly
I called AR Surveyors on the Friday, the appointment was booked for the following Wednesday and I had the report by that evening. Ray was friendly, informative and efficient and provided exactly what we needed. Our buyers pulled out after two free damp surveys (taking less than 10 mins each) identified rising damp and recommended they install a chemical DPC , costing in excess of £3000. We were not convinced so asked AR Surveyors to take an impartial look. Turns out it was the type of plaster used and not rising damp at all, which a new DPC would not fix. Much cheaper to remedy as well. We needed the report quickly and Ray kindly put it to the top of his list and produced it in less than 24 hours at no additional cost. It covered everything that we needed to know and included the way to remedy the issue, the exact materials to use and an estimate of likely cost. We are extremely grateful for his care and attention and would not hesitate to use him again or recommend the firm.
Helpful and Excellent Communication
Independent, really explained things and was clear about things that needed doing. Expert knowledge clear and came across.
Detailed investigation, valuable advice, good price
Two years ago we had four separate damp problems in the walls of our basement flat. We didn't trust damp companies to remedy it without costly surveys and unnecessary additional work, so we booked ARS. Gary was booked in within the week. He diagnosed the causes and gave us a detailed written report and telephone back-up so our trusted builder - not himself a damp specialist - knew how to treat it, and what materials to use. So when we recently found damp in the wooden floor of our rental property, we booked Gary to advise. Same experience: Gary did a detailed investigation, told us what remedial works are - and aren't - needed, and answered our questions. He also examined the exterior walls, upstairs rooms, and the attic. His report arrived a day later, with photographs, information and advice, and will definitely save us money... One thought: as we knew the problem was in the floor this time, and we were between tenants, we were able to take up the laminate floor and some floorboards to allow Gary a proper look underneath. This proved invaluable.
We used Academy several years ago and their service then was everything and more than we expected so, being in the process of moving again into an older property we instructed Ray to carry out a pre-purchase damp and timber survey for us on the house we are buying now. Ray inspected the property last week and we received the written report the next working day, the inclusions were clear, definitive and very informative together with reassuring. We didn't instruct a RICS building survey, just a Lenders valuation inspection was carried out, actually we even feel we saved money on this because Rays report referred to the building as a whole, inside and out over and above what we thought a damp and timber survey covered, he identified roofing defects which thanks to him we now know we need to get fixed and enabled us to renegotiate the purchase price. After first ringing them the instruction process was so quick and simple, Jenny sent us an e-mail confirming the cost of the survey and it requested some further information, estate agents details etc for access, once returned they arranged everything, we didn't need to do anything else, they made everything so easy. If anybody needs the services of Academy don't think twice about instructing them, it really is no surprise they have so many 5 star reviews on this site and if you look praise all over the internet as a whole.
L Richardson & H White
Peace of mind, highly recommended
Ray did excellent work for me, he was really efficient and carried out the required survey within 2 days of me contacting him. His report was thorough but easy to digest and understand. The report put my mind at ease regarding a potential damp issue in the flat I'm purchasing and I felt that could trust the recommendations in Ray's report as he was independent. I would highly recommend this company's services.
I can only echo every other positive review for this company. Fantastic overall service, exceptionally efficient, knowledgeable, professional, courteous and excellent communications. Only company to answer the phone after 5pm on a Friday. Formally instructed Monday. Survey undertaken on Wednesday. Report received on Thursday. I would not hesitate to recommend Academy Remedial Surveyors.
Very professional service
Efficient, knowledgeable, professional, what more could you ask for? Elaine and Jenny were quick to respond to both emails and phone calls. The survey was carried out by Gary, who was knowledgeable and friendly and really seemed to care about my house. His detailed and informative report was received the day after his visit, with clear recommendations of the work needing to be done – and importantly – what didn't need to be done as well. I would not hesitate to recommend Academy Remedial Surveyors for their excellent service.
I found Academy Remedial Surveyors to be good! It's hard to compare having never had a similar service in the past, but the office communication was clear, efficient and straightforward, the surveyor that visited was prompt, informative and I felt he knew what he was doing. His report was sent over to me on the same day and although I (like many, I'm sure!) dread reading these things, it was detailed yet easy to digest and understand as a layman. I'd definitely pass their contact details to anyone who needed something similar.
Fast, friendly, efficient and very professional
We contacted Academy Remedial Surveyors during the sale of our home, because our buyer's mortgage lender demanded a damp and timber survey to be carried out. Not only did Ray offer to come within 48 hours of my call, but we received his full damp and timber report within 24 hours of his visit. It was this efficiency we needed to take the stress out of our house sale. We were more than happy to pay for his services because we felt confident that Ray was providing professional, independent advice - and unlike some apparently 'free surveys' offered by contractors, he wasn't trying to convince us our home needed a costly damp proofing course. We'd highly recommend Ray Baker and Academy Remedial Surveyors to anyone who wants an honest, unbiased damp and timber report on their home.
Ray Baker's survey was a great help to us after the purchase of our property. We were aware there were some damp issues but had received conflicting (and costly!) advice from damp treatment contractors. Ray's independent eye was invaluable to us in accurately identifying what the problems were and how they should best be remedied. Needless to see, these were much cheaper and more practical than the other quotes received. Ray was professional, helpful and friendly. He happily answered all my amateur questions and was more than happy to deal with follow up queries. I would very much recommend his services. Homeowner in Pinner, Middlesex
Homeowner in Pinner
I had surveys undertaken by 2 damp proof companies to try to resolve mould & moisture issues within my tenanted flat. Quotes ranged between £5,000 and £6,500 to put dpc's in several walls. I was suspicious as they had not reached the same conclusions as to which walls needed treating and I wasn't sure where to go from there. Luckily someone recommended Academy to me. Ray Baker undertook a survey and gave a detailed report as to what was causing the problems and what steps to take to resolve them. Ray was more than happy to discuss anything on the phone too. He reached the conclusion that a dpc was not necessary and that the problems were caused by lack of airflow. He recommended a ventilation system and stronger fans in the kitchen and bathroom. A couple of hundred pounds spent on the Academy survey saved me thousands! A really friendly and efficient service too. I highly recommend them and would certainly use them again.
Efficient, professional and personable - excellent service
Excellent customer service. Highly recommended. Mr Baker was thorough and his report easy to understand. On seeking further information on one aspect he was prepared to go the extra mile for no extra charge. Impressive service. The best value we found after shopping around too. Thanks for your help
Fantastic customer service, delivered quickly and with supreme rigor
I can highly recommend Academy Remedial surveyors having had a damp and timber survey carried out by them. Academy Remedial and one of their surveyors Ray Baker, could not have been faster or more friendly in arranging and conducting the survey. Testament to their superb customer service and pride in the work they do, Ray kept in touch after the survey to ensure that what he had produced had met the standards expected. What was produced was extremely thorough and went beyond simply what was asked for, providing me with the confidence of his detailed understanding of all things damp and timber, and ultimately in the quality of the work he had done. When we encountered issues with our lenders, Ray and Jenny at Academy Remedial were incredibly supportive and worked hard to ensure we had what we needed inside two days. I will absolutely use Academy Remedial again and would recommend them to anyone else.
Fast, friendly, efficient
Fantastic service in organising and delivering a Timber and Damp report in a couple of days. Any and all queries answered very quickly, and Ray was excellent throughout. Thank you very much Ray will definitely use you again!
A superb first class service
Prior to appointing Academy Remedial Surveyors, we had been quoted over £6000 by another company who, after a quick visit, advised us to install a new damp course and replaster. But Gary Moakes from Academy Remedial, listened carefully to our history of damp, carried out a thorough survey and submitted a detailed report which informed us the works should cost about £1000 to make good. He also spotted some woodworm that the previous company had failed to see and told us how we should have it treated. All our dealings with Academy were conducted in a courteous, professional and timely manner from our initial contact right through to Mr Moakes clear and comprehensive 10-page report with an invitation to call him if anything was not clear. I am not in the habit of posting recommendations but such was the outstanding nature of the service, I have had to make an exception. I can recommend Academy Remedial superb service without qualification.
Efficient service, comprehensive report, super friendly phone call!
Our Homebuyers Survey recommended a damp and timber check on the property we are hoping to purchase, and we found Academy Remedial online. The first company we had tried took days to get back to us, but Jenny Baker was super-efficient in her communication and contacted the estate agents to speedily arrange a survey. Our surveyor was Gary Moakes – he visited the property on the Tuesday morning, and sent his report through on the Wednesday afternoon. The report was not only quick to arrive, it was reassuringly detailed. Gary was also happy to chat it through, and we had a very helpful phone call where he went over the specifics of the report, and general useful advice on maintaining the property. I would HIGHLY recommend these guys!
Ray Baker of Academy Remedial Surveyors Ltd did a survey in a complicated case where he offered highly experienced and sympathetic advice and helped us achieve a really helpful outcome - to our great relief. I cannot say how much I was surprised by, and very much appreciated, his willingness to really go above and beyond what might normally have been expected - extending to being available for comment on a Sunday... Dealings with the office were also extremely pleasant and helpful. Highly recommended.
Extremely helpful and professional
Ray did my damp and timber survey required by my mortgage company, so a quick turnaround was needed. I got verbal feedback from Ray the day after the survey was done and the report was provided a couple of days later. Ray was extremely helpful, so I would highly recommend this Company.
Really helpful and informative
Before using Ray I hired another damp specialist. This company seemed more interested in offering me the most expensive solution than actually helping me. They quoted over 5k! So I did a bit of research and discovered it is quite common for a lot of companies in this industry to immediately diagnose rising damp and flog the most expensive product they can. So I was lucky to find Ray. Speaking to me on the phone he came across as totally different. He explained how he worked and how he fought against the 'sharks'. So I got him in. Ray's solution? Over 3k LESS than the other company. On top of that he was quick with help and answering queries. I highly recommend.
Money Well Spent
Gary was fantastic .I was overwhelmed by the amount of defects he noticed and he answered all of my queries on the day and said email or phone him if i had any further questions or concerns. Well I had a long list of questions but the next day the comprehensive report arrived and it answered all of my concerns with a full explanation and remedy so clear that i didn't have to ring him. Thanks ever so much for the excellent service and excellent report it proved so beneficial i will recommend you to everyone
Last minute survey needed by mortgage company
Ray arrived punctually and proceeded to carry out the work in a thorough and calm manner. The report was needed in an unreasonably short time . This was done . I will be seeking their help and advice again
5* independent survey - highly professional, prompt and knowledgeable
When our lender requested a damp and timber survey prior to releasing our mortgage offer, I looked into several independent surveyors and on the basis of their superb reviews to date, chose Academy Remedial. They were fantastic from beginning to end. Jenny Baker's prompt and courteous communications resulted in arranging the survey for 48 hours after the original instruction was made. Ray Baker, who completed the survey, went above and beyond in fast-tracking the report to accommodate my commitments. I received it on the same day as the survey was completed. The report itself was comprehensive, thorough and very clear. Ray was extremely helpful in answering additional questions over the phone on the same day, and provided excellent advice. I would have no hesitation in using Academy Remedial again, and in recommending them to anyone who requires a prompt, honest and knowledgeable service - a truly rare find in this field.
Helen P, Oxford
Excellent service - professional and knowledgeable
We had a damp patch in the corner of out kitchen and I am so glad we approached Academy Remedial Surveyors. Ray was brilliant from start to finish. Not only did he survey the property but he was also instrumental in identifying the true cause, a leaking pipe, despite two specialist leak detection companies being unable to identify the problem. Ray did not only produce the report but was also available on the phone to discuss issues or make suggestions, always with the aim of minimising the cost for ourselves. I cannot praise Ray highly enough and highly recommend Academy Remedial Surveyors.
Professional, friendly & very helpful
The company emails we received were timely and informative. The individual, Gary, who ran the survey gave a full verbal debrief and very detailed written report including useful information for non-urgent changes we're likely to make to the property in years to come. I also spoke to him a week later to confirm a few more details and get his advice when re-negotiating terms of a new property, again very helpful and friendly. I felt comfortable to ask as much as I needed. Would recommend using this company.
Need a damp and timber survey done? Look no further!
Remortgage lender required a damp and timber survey on my HMO property. After researching many surveyors and/ or contractors, I became very weary of bogus rogue traders as I stumbled across a legit looking website to find out that they were exposed on Watchdog (please do your research)! I had a peace of mind when I came across Academy Remedial Surveyors' website to find that they are independent surveyors (not contractors) and registered with Property Care Association. I was able to get the survey done with Gary 2 days after contacting ARS. He then emailed me the comprehensive report the next day. The whole process was fuss free. Very pleased and happy. Seriously, look no further.
Excellent service - knowledgeable and reliable
Gary was on time, extremely knowledgeable and spent time helping me understand some of the issues I had concerns about in the house we recently purchased. He was open and friendly and helped entertain my 18 month old son around whilst he was conducting the survey. I felt very confident in his experience and reassured that I was getting the best impartial information. The follow up survey was received in less than 24 hours and was clear, concise and will be useful in helping us manage some of the condensation issues we have been having. Thank you!
Independent, detailed professional advice
I contacted Ray after I had had two contradictory quotes regarding damp problems in a flat I was looking to purchase. Ray provided a timely inspection and report. Thanks to his information, I was able to avoid the chemical damp-proof course that had been recommended by the two quotes I'd obtained. He was also extremely helpful in a follow-up phone call when I had some further questions about his survey. It has set my mind at rest to have Ray's very detailed report (which included signposting to further information and research) and I am now confident as to what work needs to be done.
We instructed Ray Baker to undertake a damp and timber assessment of our property, after having read the many favourable reviews on this site, and Ray certainly lived up to expectations. He provided a helpful summary on the day, and a detailed report the following day, with recommendations and suggestions. We now can address the problem of condensation with confidence. We would definitely recommend Ray.
Efficient and detailed
I was really pleased with the service and then survey that I received! Answered the important questions that I needed to know and supplied other useful information too. Thorough without too much jargon! Thank you!
Ray has been absolutly brilliant! I wouldn't hesitate to highly recommend him. I've used his services now on two separate occasions and his expertise and thorough appraoch in accessing potential damp/timber related problems has been 1st class. Morover his patience and help attitude with follow up questions gave me both piece peace of mind and clarity in making informed decisions before purchase. I could not praise him enough!
Miss M, Crawley
Complete peace of mind!
Ever since using Ray's services to investigate potential wood worm infestation in a property in Sussex years ago we have taken advantage of his impressive expertise for our subsequent house moves, allowing us to make informed decisions on our purchases. Unlike your typical survey, Ray's reports are very thorough, written with the home owner in mind, easy to understand, helpful and jam-packed with his knowledgeable advice. His survey reports provide an independent health check on a property, giving complete peace of mind. We are so extremely grateful for the reassurance and guidance that Ray has provided us with - even months after the initial report. We found his services to be absolutely invaluable!
Alex and Ro
Ray is fantastic. We have used him on several occasions and his reports have always been prompt, detailed, knowledgeable and helpful, and he has always been very happy to provide follow-up advice if needed. We would recommend him to anyone looking for an independent damp surveyor.
Detailed report within 3 days of request
Mr Baker provided a very competitive quote and could do the work next day, followed by the report one day later. Communication was excellent: we could get a few things in the report clarified right away when we got it. We can recommend ARS Ltd.
Very pleased with their service
Ray did damp and thimber survey on my property and he did a brilliant job. First of all they were very responsive and quick in booking the survey. He sent me the report the next day he did the survey. The report was very detail with lots of suggestions on how to reduce the humidity level in the building. Overall very happy with their service and highly recommend them.
Very pleased with this trader
They conducted a damp survey for me, they were very quick with their report and I'm really happy with the service. They were punctual, prompt and got the job done.
Mrs Prink, Littlehampton
Does what it says on the tin!
He surveyed my new house, he was very efficient, reliable and gave a full report. I would defintely recommend him to anyone, he is extremely professional, with reasonable prices and I would use him again and again.
Steve, East Sussex