Endorsed by Which?

Access4Lofts Guildford

5.0

149 Reviews

Opening Hours
Today - 07:30–16:30
  • Monday 07:30–16:30
  • Tuesday 07:30–16:30
  • Wednesday 07:30–16:30
  • Thursday 07:30–16:30
  • Friday 07:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Creating space the easy way!

My name is Jed and I’m your Guildford based loft ladder installation expert. I can help you utilise your loft space by providing quick, easy and affordable loft access and storage solutions.

I can install a loft ladder, loft hatch, loft boarding, insulate and even put in a light, often in just 1 day – no mess, no fuss, just easy access to all that lovely storage space.

I offer a free quotation service with no high pressure sales and better still I don’t blind you with science or give you an approximate price and then add on extras – all my quotes are followed up in writing the very next day and I provide a Lifetime Guarantee on all my work!

What we do

  • Loft and property converters

    • Loft Insulation
  • Loft Ladders

  • More Services

    • loft hatch
    • loft boarding
    • loft lights
    • loft shelving
    • loft storage

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
149 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
High standard work and high quality service
Customer Service
Quality
Value
Turned up on time, carried out the work with no interruption, both of the team very polite and friendly. The completed work is to a high standard and we are very happy. Thank you Jed and team.
Customer in Surrey Posted on 20/02/2024 , work completed 24/01/2024
Fast, friendly and high quality work
Customer Service
Quality
Value
Jed and his team did a brilliant job lining our loft. Since moving in we'd been dealing with lots of dust and dirt falling on our belongings and into our sons bedroom everytime we opened the hatch. They carried out a thorough job and left everything perfectly clean and tidy. Team were polite, friendly and cracked on with an excellent job. Everything about the process, from getting a free visit and quote to the completion of the work was simple and easy. If I needed further work carried out I wouldn't hesitate to call them again.
Customer in Berkshire Posted on 07/02/2024 , work completed 22/01/2024
Impressive!
Customer Service
Quality
Value
Excellent. Very responsive throughout, far exceeded expectations. The fitter was very pleasant and helpful too. The ladder itself is also substantial and exactly fits requirements.
Customer in Surrey Posted on 15/12/2023 , work completed 14/12/2023
A good loft installation
Customer Service
Quality
Value
Really impressed from start to finish - all explained well and a good installation that went very well.
Customer in Berkshire Posted on 01/12/2023 , work completed 15/11/2023
Excellent
Customer Service
Quality
Value
I thought the whole service was excellent from start to finish and I would recommend them without hesitation. A special thankyou to Johan and Ryno who from arriving on time, doing a great job and leaving the house very clean, as though nothing had actually happened. Thank You. Norman
Customer in Surrey Posted on 30/11/2023 , work completed 27/11/1944
Loft ladder/hatch, boarding and insulation.
Customer Service
Quality
Value
I was very pleased with Access4Lofts Guildford, they responded promptly to my initial contact, Brett did a comprehensive survey and gave informed advice and the office quickly came back with a competitive quote. Jackson and the team turned up on time and did an excellent job, the loft looked completely transformed. The team worked quickly and quietly, demonstrated how to use the new installation and left the place tidier than when they arrived. Very professional and highly recommended.
Customer in Surrey Posted on 10/11/2023 , work completed 06/11/2023
Excellent
Customer Service
Quality
Value
The team actually turned up early which was great. Very courteous, professional and an exceptional service. Minimal disturbance through the installation which was good for me as I was working from home. I can't recommend them enough. An absolute pleasure.
Customer in Surrey Posted on 03/11/2023 , work completed 31/10/2023
Great work
Customer Service
Quality
Value
Service was very good, clean and tidy and very polite. Explained what had been done and how to use new ladder. Cleaned up afterwards. Very pleased. Thank you
Customer in Surrey Posted on 04/10/2023 , work completed 02/10/2023
First Class
Customer Service
Quality
Value
A very professional job. Installer was punctual, produced a quality installation and left no mess. I highly recommend Access4Lofts to those who require excellent service at a fair price.
Customer in Oxfordshire Posted on 09/09/2023 , work completed 04/09/2023
FANTASTIC!
Customer Service
Quality
Value
I cannot recommend this company highly enough. The team were so informative and polite, they informed us every step of the way. The work was done so efficiently and they left the house more tidy than it was before they arrived!! Michael was so approachable and patient with my dog and my daughter who were very interested in what was going on! I will be recommending them to EVERYONE! Amazing company.
Customer in Surrey Posted on 06/09/2023 , work completed 05/09/2023
Professionalism personified from start to finish.
Customer Service
Quality
Value
Access4lofts are a very helpful and friendly company. The communication and professionalism provided by all from quote to installation was of the highest quality and competitively priced.
Customer in Surrey Posted on 07/08/2023 , work completed 28/07/2023
Exceptional service
Customer Service
Quality
Value
I was impressed with the service provided by this company. From the start I was Kept informed through the whole process. The quote was delivered promptly, and the work was carried out in the dates a green. I was sent messages at each stage of the process. The workmen were exceptional and if it hadn’t been for the banging I wouldn’t have known they were in the house. Dust sheets were used and the house was left spotless. Extremely polite and friendly staff. I would definitely recommend them.
Customer in Surrey Posted on 29/06/2023 , work completed 27/06/2023
Loft boarding
Customer Service
Quality
Value
Thank you Access4Lofts for the professional service! Boarding of my house loft was completed exactly as promised, on time and with good communication throughout! I would definitely recommend their service!
Customer in Surrey Posted on 20/06/2023 , work completed 15/06/2023
Great job and Great service
Customer Service
Quality
Value
Boarded loft and installed loft ladder. Friendly and polite, on time and neat and tidy. Very efficient. They worked without a break and got he job done in excellent time. They cleaned up spotlessly on completion and it was a pleasure to have them here.
Which? Trusted Traders Consumer Posted on 07/06/2023 , work completed 25/05/2023
Access4Lofts Superb service
Customer Service
Quality
Value
Absolutely excellent service - replaced our clapped out loft ladder with a really lightweight yet solid and safe alternative at a very reasonable price. The person fitting the ladder arrived at the previously arranged time and did the work really efficiently. Would definitely recommend this company to any of our neighbours looking to enhance access to their lofts.
Customer in Surrey Posted on 18/05/2023 , work completed 16/05/2023
Great work, tidy and quickly accomplished
Customer Service
Quality
Value
Everything from the first telephone call, through the survey and then the installation was done with polite professionalism. Would highly recommend.
Customer in Berkshire Posted on 29/04/2023 , work completed 19/04/2023
Highly Recommend
Customer Service
Quality
Value
Really happy with the work that Michael carried out. Polite and professional at all times. Second time work has been done. I'm really, really pleased
Which? Trusted Traders Consumer Posted on 27/04/2023 , work completed 19/04/2023
Loft ladder installation and boarding
Customer Service
Quality
Value
The fitter arrived early. He was very polite and efficient. He completed to an excellent standard and cleared away beautifully. He demonstrated well. am very satisfied and would highly recommend.
Customer in Surrey Posted on 24/04/2023 , work completed 21/04/2023
Fantastic service, highly recommended
Customer Service
Quality
Value
Fantastic service from start to finish. A thorough explanation at each point from the installation team. Work carried out to a high standard. They even hoovered up the whole landing area and stairs afterwards!
Customer in Surrey Posted on 13/04/2023 , work completed 24/03/2023
Even a small job they also did it professionally
Customer Service
Quality
Value
T was brilliant! Even though it is just a small loft they can also make boarding and make all insulation neatly. Price is reasonable and it really solves my problem. Thank you team!
Customer in Berkshire Posted on 06/04/2023 , work completed 04/04/2023
Excellent service and great work
Customer Service
Quality
Value
We had new insulation, lighting, boards, ladder and a new loft hatch installed for our loft. The standard of work was excellent, very tidy, and we were kept up to date throughout the order process. We are very happy with our much improved loft space and would highly recommend Access4Lofts. In addition we were able to pay zero VAT thanks to the Government energy efficiency incentive scheme.
Customer in Berkshire Posted on 04/04/2023 , work completed 30/03/2023
Enlarged loft hatch and ladder
Customer Service
Quality
Value
I used this company to provide an enlarged loft hatch and ladder. From consultation to construction the experience was satisfactory. The help with choice of ladder to fitting went smoothly. Competitive price. The guy fitting the lift ladder cleaned away all materials and hoovered up, making sure we knew how to work the ladder and were happy before departing. I would not hesitate to recommend this company. They are extremely professional and keep you informed along the way.
Karen in Hampshire Posted on 31/03/2023 , work completed 28/03/2023
Work completed with a careful, efficient, and professional approach. Thank you.
Customer Service
Quality
Value
Excellent communications from this company, whether the surveyor, those in the office, or the fitters undertaking the work who: - Installed a new hatch to a loft area with no previous access - Fully insulated that area - Created a new solid floor to this loft to enable storage - Fitted a good-quality telescopic loft ladder - Took care to protect carpets and cleaned up thoroughly afterwards. I fully recommend them.
Customer in Brighton and Hove Posted on 17/03/2023 , work completed 10/03/2023
Professional approach
Customer Service
Quality
Value
I was impressed by the professional standard at all stages from the quote to the completion of the work. I would certainly recommend the service.
Customer in West Sussex Posted on 17/03/2023 , work completed 14/03/2023
Loft Ladder Installation
Customer Service
Quality
Value
Excellent service from initial phone call and visit to completion of installation of loft ladder. Thanks to the team.
Customer in Surrey Posted on 11/03/2023 , work completed 07/03/2023
Fantastic team, great work to a high standard
Customer Service
Quality
Value
We asked Access4Lofts to come and survey our loft so that we could have a loft ladder installed and the loft boarded. We were told it would take a day to complete the work. Brett came to carry out the survey and although the job required the loft hatch to be moved this was not going to be a problem (surveys from other traders had advised that we would have to move it and then get them out). A week later, Pete and his team came to carry out the work. They were fantastic from the moment they arrived. Very professional, polite and friendly. They talked us through the process thoroughly and happily answered any questions we asked throughout the day. They took the time to explain the products and were very knowledgeable. We are possibly going to require more work to be done in the future and will definitely be using them again. Thanks for the amazing job you did, Access4Lofts.
Customer in Berkshire Posted on 02/03/2023 , work completed 27/02/2023
My journey to a much improved insulated and boarded loft space.
Customer Service
Quality
Value
From first contact with the office, the on-site survey and the installation team, all of your staff did a great professional job of representing and showcasing Access 4 lofts and I am impressed and happy with final result and I would be happy to recommend your services based on my personal experience.
Customer in West Sussex Posted on 23/02/2023 , work completed 22/02/2023
Probably one of the nicest crew we’ve ever had working at the house
Customer Service
Quality
Value
I was extremely impressed by the team - very polite, efficient and quiet. In short, probably one of the nicest crew we’ve ever had working at the house. The work took less time than i had expected and I was left with a clean and tidy loft- they even vacuumed up the many cobwebs up there!
Customer in Surrey Posted on 23/02/2023 , work completed 20/02/2023
Loft Insulation
Customer Service
Quality
Value
I was very pleased with the service this company provided. Appointments where kept to time, any delays I was informed. The work was carried out efficiently and everything was left clean and tidy. I found the two young men polite and courteous. They keep me informed and showed me pictures of the area and work done.
Customer in Surrey Posted on 21/02/2023 , work completed 15/02/2023
high quality work and easy to deal with
Customer Service
Quality
Value
Very easy to deal with. Polite, respectful of our property and got on with the job. We are very happy with the result. Thank you.
Customer in Surrey Posted on 17/02/2023 , work completed 03/01/2023
Efficient & friendly
Customer Service
Quality
Value
Both the guy who came initially to give a quote for my new loft ladder and the guy who later fitted it were prompt & polite. I am pleased with the work carried out, and they tidied up well before leaving.
Customer in Surrey Posted on 07/02/2023 , work completed 30/01/2023
Loft Ladder Fitted
Customer Service
Quality
Value
Arrived on time, very polite, no mess and a first class job. I would definitely recommend this company to anyone requiring a loft ladder to be fitted.
Customer in Surrey Posted on 07/02/2023 , work completed 02/02/2023
Loft transformation
Customer Service
Quality
Value
I had been looking for a company for a while who did a smaller conversion and for storage purposes so I was glad to find Access4Lofts. The initial visit was thorough, with plenty of time to discuss options. The company stayed in good communication with me prior to the appointment, and were very accommodating when I requested changes to the quote. The work took as long as predicted, and all workers were polite and clear in their manner, and thorough in the clear-up. I don't hesitate to recommend this company.
Customer in Brighton and Hove Posted on 25/01/2023 , work completed 17/01/2023
Excellent service from first survey to completing the work
Customer Service
Quality
Value
The whole engagement with Access4Lofts has been first class - from the initial survey and quote through to installation. Craig was exemplary as our fitter. He was very courteous and professional throughout and the standard of his work looks excellent to me. It was also good that as well as fitting improved insulation Access4Lofts also built a boarded area for storage with proper insulation below the boarding. The other companies we approached for insulation did not offer to fit boarding.
Customer in Surrey Posted on 17/01/2023 , work completed 13/01/2023
Great service, would recommend.
Customer Service
Quality
Value
Competent, professional and understanding. Very happy and would recommend.
Which? Trusted Traders Consumer Posted on 12/01/2023 , work completed 06/01/2023
Great Company!
Customer Service
Quality
Value
Brilliant service. Came around to assess what we needed and explained our options and the pros and cons. This was followed up quickly with 2 quotes for the works (one for each option). On the day, the worker was extremely professional and very friendly and completed the work with minimal disruption and to a great standard. Before he left, he gave a good demonstration of the product. I would recommend A4L if you need a loft ladder installed and I will certainly use them again in the future.
Ashley in Surrey Posted on 09/01/2023 , work completed 06/01/2023
Highly recommend
Customer Service
Quality
Value
The four guys were excellent workers. I anticipated a stressful day, but there was no stress at all. The four workers took care of everything. I would highly recommend this company.
Which? Trusted Traders Consumer Posted on 15/12/2022 , work completed 29/11/2022
Great Loft insulation and boarding service
Customer Service
Quality
Value
Job was done on time and to quote. Lifted and disposed of old boards, laid another 170 mm of insulation (total of 270 mm now). Then laid new high spec boards and insulated a new loft hatch. We are really pleased. Thanks
Customer in Hampshire Posted on 04/12/2022 , work completed 17/11/2022
Excellent job from start to finish
Customer Service
Quality
Value
From the first visit to check work required - to proving price and agreed date to arriving on time taking all precautions to avoid damage on site - to completing work as promised to an excellent standard, i have to say i was extremely satisfied with the whole job, i would definitely recommend this Access4lofts !
Customer in Surrey Posted on 03/12/2022 , work completed 30/11/2022
Excellent
Customer Service
Quality
Value
From first contact they did everything they said they would do. Highly professional. Highly impressed.
Which? Trusted Traders Consumer Posted on 23/11/2022 , work completed 11/11/2022
Upgrading main loft insulation and installing new access ladder
Customer Service
Quality
Value
The company entirely lived up to its description as a Which? Trusted Trader. The quote following a detailed survey and discussion was thorough, the timekeeping on the day was very good, and the courteous operatives did not pause until the job was done. A secondary job involving insulation of a small ground floor closed loft over part of the kitchen could not be carried out for structural reasons, which were fully explained and discussed.
Roger in Surrey Posted on 23/11/2022 , work completed 21/11/2022
Very helpful, friendly and efficient.
Customer Service
Quality
Value
We needed a loft ladder fitted and the hatch also had to be replaced. Both the man who came to measure up/quote and the one who did the work were courteous and helpful, and communication from the office was also very good. The work was done to a high standard. I should also mention that the other company I’d called to ask for a quote never got back to me despite chasing, in contrast to Access4Lofts who called back quickly.
Customer in Surrey Posted on 16/11/2022 , work completed 14/11/2022
A great job - from start to finish
Customer Service
Quality
Value
Very impressed with the whole experience dealing with Access4Lofts. The initial visit for quotation was carried out on the agreed date and explanation of proposed works described in detail. Day of installation, the team arrived on time and worked almost non-stop, until completion. All work was carried out in a very professional manner. At end of day, we ended up with an increased size loft hatch a new loft ladder and a raised loft floor above our existing loft insulation. So we now have a fully functioning loft with plenty of storage space. I would have no hesitation in recommending Peter and his team. Many thanks.
Leigh in Greater London Posted on 09/11/2022 , work completed 13/10/2022
Loft ladder and boarding
Customer Service
Quality
Value
From start to finish very good. Brett who quoted was very pleasant, professional and efficient explaining everything he would quote for. The re-quote process was very quick and correct and the lads that installed were superb. We were working from home that day and it was easy even with the work going on. Superb and would recommend. Great end product.
Mark in Greater London Posted on 09/11/2022 , work completed 07/11/2022
Excellent service and professional throughout
Customer Service
Quality
Value
Access4Lofts recently carried out insulating and boarding my loft, work also included renewing the loft hatch cover and installing a telescopic ladder. The surveyor was very thorough, and I received a quote later that same day. I was pleased with the price which in my view was reasonable. I had a couple of queries before the work started, but found their administration team efficient and helpful, I always received a reply to my query either that same day or the following day. On the day, the 2 installers turned up on time, they were very polite and courteous and treated my house with respect, putting down dust sheets upstairs and downstairs. They were nice guys and I felt comfortable with them being in my house, they worked very hard during the day and only took a couple of short breaks. They followed the scope of the work without any problems and in my view were experienced and skilled in their field. The work was all completed within one day and afterwards, they cleaned up thoroughly and showed me how the hatch and ladder operated. The work was completed within the scope of the quote and according to my budget. I'm still sorting 'stuff', but it's brilliant to be able to access the loft without having to balance on a step ladder, plus of course having boarding and shelving to store things sensibly. I also don't have to worry about making a wrong move and going through the ceiling below! Overall, I'm extremely pleased and would recommend A4L.
Frances in Surrey Posted on 03/11/2022 , work completed 20/10/2022
Supply and fit a loft ladder
Customer Service
Quality
Value
The recommended loft ladder was fitted very professionally and exactly fits my needs. Very simple to extend and use
Customer in Surrey Posted on 02/11/2022 , work completed 31/10/2022
Excellent job
Customer Service
Quality
Value
They made my loft hatch bigger and installed an easy access loft ladder which has a lifetime guarantee. They were very prosessional, neat & tidy. Left my home as they found it, and the work was excellent.
Which? Trusted Traders Consumer Posted on 27/10/2022 , work completed 24/10/2022
Loft Ladder Provision + Ancillary Loft Lighting
Customer Service
Quality
Value
Arrived on time. Scope of work: Initial survey, discussion of necessary loft ladder orientation and best way to instal loft lighting reviewed in conversational style. Installation of loft lighting switch and requested location of loft ancillary power plugs (2 - off) discussed. Schedule of work was just over half a day. Work completed to a high standard. Site left clean and tidy. Ladder operation and stowing of same explained satisfactorily. A good experience and I have no hesitation in recommending this company as experienced and worthy practitioners.
Customer in Surrey Posted on 07/10/2022 , work completed 18/08/2022
Professional
Customer Service
Quality
Value
Trader arrived on time, took great care to put down dust sheets and make no mess in the house, worked quickly and quietly, and completed the installation as quoted, providing us with a lot more storage and allowing us to free up a lot of space in our house. I couldn't recommend highly enough.
Which? Trusted Traders Consumer Posted on 06/10/2022 , work completed 22/09/2022
Superb service, went above and beyond.
Customer Service
Quality
Value
Very efficient booking service. Arrived on time. Very polite. Worked quickly and proficiently. Great price too. Highly recommended.
Customer in Surrey Posted on 29/09/2022 , work completed 22/09/2022
Very good service
Customer Service
Quality
Value
A4lofts gave us an estimate that covered all work. All work was carried out on time the fitter was extremely efficient and very tidy leaving no dust or debris when he left the site. Before he left us the fitted gave us a complete demo of how to operate the retractable ladder and fitted a new loft hatch release. Very satisfied with the work.
Customer in Surrey Posted on 28/09/2022 , work completed 26/09/2022
Loft ladder installation
Customer Service
Quality
Value
This company was very good, the engineer was prompt, kind and courteous and he laid protective covering over all the floors leading up to the loft. After he finished he made sure I knew exactly how to operate the ladder and then cleared up and hovered everything. I wouldn't hesitate to recommend Johan to anybody else.
Which? Trusted Traders Consumer Posted on 22/09/2022 , work completed 12/09/2022
Quick and effective
Customer Service
Quality
Value
We have been well impressed by your company and your people, Bevan was a delight to have around the house, he worked diligently and left the place clean and tidy. From visit to completion within a week, remarkable.
Which? Trusted Traders Consumer Posted on 12/09/2022 , work completed 24/08/2022
Enlarged the loft hatch, put ladder, further insulation and flooring in.
Customer Service
Quality
Value
The team were efficiently, friendly and carried out the work on time and to budget. They put dust sheets down and cleaned up afterwards. They also ensure that I understood how to work the ladder to make it safe.
Customer in Surrey Posted on 24/08/2022 , work completed 22/08/2022
Loft installation
Customer Service
Quality
Value
From day of estimation, everything was put in place efficiently. The fitter was earlier than expected and was very clean putting on socks over his shoes and putting down dustsheets on my landing. Work done to budget and estimate. Mechanism was explained and fitter watched while I did it myself. Was very pleased with result and as a 78 year old lady, I can now access my loft without having to ask someone to do it for me. Would thoroughly recommend this company.
Customer in Surrey Posted on 19/08/2022 , work completed 15/08/2022
Professional company, quality product, successfully delivered project
Customer Service
Quality
Value
An excellent company who delivered a high quality service from initial contact, site survey, project execution and handover. Delivered on time and on budget. Would not hesitate in recommending to others, in fact this has already happened.
(your username) Posted on 18/08/2022 , work completed 15/08/2022
Exceptional work
Customer Service
Quality
Value
Cannot praise Access4lofts highly enough. From initial contact on phone to survey by Brett and completion of work to highly professional standard. Fitters Johann and Mike worked non stop for two days in 35c heat to board/shelve loft increase hatch size and install ladders. Quality of work excellent and no mess left behind. I highly recommend this firm.
John in West Sussex Posted on 15/08/2022 , work completed 12/08/2022
good work and efficiently done
Customer Service
Quality
Value
Access4Lofts insulated and partially boarded my loft and installed a loft ladder. Everything was efficiently done and the job was completed in less time than originally estimated. They ensured that I could operate the ladder and access the loft before winding up. Friendly, helpful tradesmen who cleaned up well before finishing. An excellent job. There was, however, one hitch before the work was done. The original estimate had to be amended because an item had been omitted. They did, however, phone for my approval before sending the amended invoice.
Customer in Surrey Posted on 26/07/2022 , work completed 07/07/2022
Access4Lofts were Outstanding
Customer Service
Quality
Value
I recently had Access4Lofts board my loft in my new house. The initial survey team that visited we’re very professional and gave me a clear plan of what they thought would be the best options due to pipes and layout of beams. They were precise with measurements. The install team were brilliant, they both worked very hard, non-stop in the recent hot summer heat and I am very pleased with the work carried out and for the price. I would highly recommend Access4Lofts. Thank you.
Customer in Surrey Posted on 21/07/2022 , work completed 12/07/2022
Loft Ladder installation
Customer Service
Quality
Value
Arrived at scheduled time and day. Neat and tidy with dust sheets covering on the stairs and landing. Very polite and easy to have dialogue with, all my questions were answered Shown how to use the ladder safely. Tidied up after the work was completed
Customer in Brighton and Hove Posted on 16/07/2022 , work completed 22/07/2008
Job done well
Customer Service
Quality
Value
We did two lofts on the same day with different specs. From our initial inquiry to fitting and clean up was 4 days! They came right on time and did the survey on Tuesday 5th July, gave us a few options for each of the lofts which we agreed in principle. The quote came the same evening. After agreeing to the quote they found us a space to do the fitting the next day, Thursday the 7th. Arrived on time at 09:00 and were gone by 14:00. You wouldn't have known anyone had been in either room as the cleaning up was so good. All the staff we dealt with were very professional, shoe covers etc. On the phone they were quick to answer and get the correct person to give you a callback. The payment was after they had finished the work and you had been shown how each ladder came down and put away.
Customer in Hampshire Posted on 12/07/2022 , work completed 07/07/2022
New Loft Ladder
Customer Service
Quality
Value
Good well done. Efficient and courteous service. Clean and tidy. Installation completed quickly and without fuss.
Which? Trusted Traders Consumer Posted on 23/06/2022 , work completed 15/06/2022
Fantastic professional service - great customer experience
Customer Service
Quality
Value
From the initial enquiry to installing my loft ladder- Access4loft have been exceptionally professional, polite and expert in what they do. Appointment times were made to suit my calendar, the surveyor, Brett, knows his stuff. Went through the options and the fitter was equally professional. So punctual, restful of my home. Above all, I am so happy with the quality of the work - I can finally access my loft confidently. I would highly recommend these guys - I wish more trades people could learn about the whole customer experience from these guys.
Customer in Berkshire Posted on 17/06/2022 , work completed 15/06/2022
Loft Boarding and Ladder Fitting
Customer Service
Quality
Value
Very friendly guys arrived on time to board my loft and fit an extendable ladder for storage purposes. They were clean, tidy and very professional. Very good job completed on time and to a high quality standard and they demonstrated the use of the extendable ladder. Tidied up and took rubbish with them and were very courteous throughout. Would definitely recommend to a friend for loft work.
Customer in West Sussex Posted on 10/06/2022 , work completed 08/06/2022
Great value for money and excellent service
Customer Service
Quality
Value
Excellent value, price was transparent. Friendly service, the loft feels really safe and is a fantastic storage space now. I would highly recommend.
Which? Trusted Traders Consumer Posted on 26/05/2022 , work completed 18/05/2022
Excellent customer service and workmanship
Customer Service
Quality
Value
Following a recommendation from another satisfied customer, I used this company to supply and fit a loft ladder and some boarding in the loft space. Their attention to detail and workmanship was first class with similar customer service.
Chas in Surrey Posted on 30/04/2022 , work completed 15/02/2022
Very efficient and professional service
Customer Service
Quality
Value
I had a very good experience with Access4Lofts. The quote that they provided was clear and accurate. The installer arrived promptly at the agreed time and was helpful and considerate. The work was carried out efficiently and to a good standard of workmanship.
Customer in Berkshire Posted on 25/04/2022 , work completed 19/04/2022
Great work
Customer Service
Quality
Value
The team arrived promptly on both days, were very polite, efficient and made a point of tidying up afterwards on both days. We are very pleased with the quality of the workmanship. A really great job.
Neil in Surrey Posted on 25/04/2022 , work completed 20/04/2022
Why can't all traders be like access4lofts ?
Customer Service
Quality
Value
Loft fully boarded and insulation brought up to spec where needed, new loft ladder and hatch insulated. Clear fully itemised invoices including VAT, payment terms mentioned and plenty of payment methods. Effective, efficient and professional staff. If all trades were forced to work in the same way the UK consumer market would get so much more done, faster! Thanks to access4lofts.
Customer in West Sussex Posted on 11/04/2022 , work completed 07/04/2022
Outstanding Service!
Customer Service
Quality
Value
I would recommend these guys without any reservation! They were so professional. Really lovely couple of guys came and removed all old insulation, replaced with new eco insulation and boarded my loft and very kindly moved the loft ladder that was already there so it was easier to use. Looks fab! They were really easy to have around, got on very well with each other, very polite, helpful and friendly and obviously enjoyed their work which is always nice to see. Couldn't fault the service.
Customer in Surrey Posted on 05/04/2022 , work completed 22/02/2022
Loft insulation and boarding
Customer Service
Quality
Value
From the first visit when we discussed our requirements we have been so impressed by the service and guidance we received. The team arrived on time and set out how they would be progressing the work and how they would clear up afterwards, all of which were fully met. We were simply very impressed with the manner in which the work was actually carried out. We are so pleased with the work the team carried out and it will make a huge difference to us.
Customer in West Sussex Posted on 04/04/2022 , work completed 01/04/2022
Good communication and service.
Customer Service
Quality
Value
The initial survey was professional and clear about the issues and alternatives in creating a new loft hatch into our roof space. The quote was clear and represented a fixed price. A list of work standards was provided and these were adhered to. The installer was very pleasant and easy to talk to about any concerns and completed the job to a good standard. A good outfit worthy of a good rating. Have no hesitation in recommending them from our experience.
Customer in Berkshire Posted on 28/03/2022 , work completed 25/03/2022
Installation of a loft ladder
Customer Service
Quality
Value
It was obvious that the man doing the installation of the loft ladder knew what he was doing. He arrived on time and carried out the work to the agreed schedule and cost. The briefing on the ladder's use on completion of the installation was short, clear and to the point. The quality of the work was very good indeed and carried out with the minimum of fuss. The humour of the individual carrying out the work was much appreciated. It was a pleasant experience and a pleasure to deal with the HQ of the firm providing the service in such an efficient manner. I would have no hesitation in recommending the Company to anyone wishing to install a loft ladder
Customer in Surrey Posted on 23/03/2022 , work completed 18/03/2022
Very good company to work with
Customer Service
Quality
Value
They were very efficient and did what they said they would do. They were also very polite. Good value for money and they did a very good job.
Which? Trusted Traders Consumer Posted on 10/03/2022 , work completed 30/01/2022
Excellent work insulating our loft.
Customer Service
Quality
Value
Access4Lofts answered the initial email a big plus. Then phoned after I expressed interest. The surveyor came at the time arranged. He explained all that would be required, listened to our concerns and noted the extra work we requested. A date was set for the work to be carried out. The young man arrived absolutely on time. He had the notes from the survey and all necessary materials. An electrician followed, as requested, to sort through and tidy up a myriad of wires. Dust sheets were laid and the work quickly commenced. He worked continuously for two days. There was minimal dust, a bit of noise, no disruption to the workings of the house. He was delightful, friendly and courteous at all times. On completion, he explained all the work carried out and we could see our requests had all been met.
Lindsay in Hampshire Posted on 19/02/2022 , work completed 16/02/2022
Great work, nice people
Customer Service
Quality
Value
Fitted our loft ladder. Estimate carried out carefully and we were kept fully informed. The access was tricky but all problems solved. Very pleasant fitter who carried the work out quickly and left the place immaculate.
Customer in Surrey Posted on 18/02/2022 , work completed 14/02/2022
A neat job at a good price.
Customer Service
Quality
Value
Recommended. We had a number of quotes and this one was well below the others. The two guys arrived on time and finished on time, were friendly and kept at it. They also kept the rest of the house tidy, put down dustsheets and took off their outdoor shoes. The loft flooring, ladder and new hatch is just what we were expecting and was very neatly done. There's some making good to be done where they removed the old hatch - this was as explained to us at the original visit and the area needed decorating anyway. We now have a usable storage space for all the stuff we brought with us from our previous (larger) house.
Customer in Windsor and Maidenhead Posted on 08/02/2022 , work completed 21/01/2022
Loft hatch & ladder
Customer Service
Quality
Value
I’m 100% happy from getting the quote to getting the work completed & would highly recommend Access4Lofts to family and friends without hesitation.
Customer in Surrey Posted on 07/02/2022 , work completed 04/02/2022
Very Impressed
Customer Service
Quality
Value
Access4Lofts made a great impression as they were very polite and helpful. They did what they said they would do and even a little bit more. Would recommend them.
Which? Trusted Traders Consumer Posted on 03/02/2022 , work completed 19/02/2022
Installing a ladder to roof space
Customer Service
Quality
Value
Access4lofts initially installed an aluminium ladder for me. When I found it unsuitable for my specific needs they resited it and replaced it with a very good wooden ladder. They were always interested in making sure that I was completed satisfied with the work. Their installers were easy to work with, expert and thorough. They covered all the carpets etc. and cleared up afterwards, leaving no mess. I would have no hesitation in recommending this company.
Gloria in Reading Posted on 03/02/2022 , work completed (undated)
Enlarging loft hatch, fitting ladder, insulating and boarding
Customer Service
Quality
Value
Access4Lofts were a pleasure to deal with from beginning to end. The surveyor arrived at the agreed time to quote for the work and the quotation was emailed to me later that day. The job went ahead on the day planned and the two man team arrived promptly. The men were super polite, worked hard all day and did a great job. They took time to show me how the new ladder worked and cleaned up after themselves beautifully. I would highly recommend this company
Sue in Wokingham Posted on 23/01/2022 , work completed 19/01/2022
Good company
Customer Service
Quality
Value
I found this company to be very easy to deal with, they didn’t try to sell me something I didn’t need, the communication was clear, the price reasonable and the installation went well.
Customer in Wokingham Posted on 12/01/2022 , work completed 10/01/2022
An excellent job and a very good experience
Customer Service
Quality
Value
We employed Access4Lofts to fit a loft ladder and board up a large area of floor. The two employees arrived on time and were very friendly and explained clearly what they were going to do. We were very pleased that they wore masks all the time they were working with us and they worked cleanly and tidily and cleaned up excellently when the job was completed. We would certainly recommend Access4lofts without hesitation and we are very pleased with the improvements they have made to our loft.
Alan in Surrey Posted on 07/01/2022 , work completed 23/12/2021
Excellent work
Customer Service
Quality
Value
Access4lofts fitted a loft ladder and boarded the floor of the loft. They arrived on time were friendly and polite. They wore masks the whole time they were here, they put dust sheets on the carpets and cleaned up after they had finished the work. they worked very hard and did an excellent job, I would certainly recommend Access4lofts without any hesitation. I am very glad I chose them.
Customer in Surrey Posted on 27/12/2021 , work completed 22/12/2021
Quick and efficient, excellent work
Customer Service
Quality
Value
Full insulation, boarding, hatch, ladder and light installed. Excellent service all round. Very friendly and completed the work ahead of schedule. All work was to a very high standard and raised no issues. I would highly recommend to anyone.
Customer in Surrey Posted on 24/12/2021 , work completed 22/12/2021
Loft Boarding - Brilliant service, quality customer care
Customer Service
Quality
Value
I contacted the Access4Lofts team at Guildford to quote for boarding a large section of loft and increasing hatch size / new ladder. The communication from start to finish has been brilliant. Both the person quoting and the workman that installed were always on time, friendly and efficient. Whilst work was being done there was minimal mess or disruption and the house left very clean. We are pleased with the final result, very happy with the team at Access4Lofts and would have no hesitation in recommending to others for similar work.
Teresa in West Berkshire Posted on 20/12/2021 , work completed 17/12/2021
Excellent Service
Customer Service
Quality
Value
I initially approached 4 loft insulation installers for this job which was to remove and replace the current damaged boarding from a loft storage area and top up the insulation throughout the loft from the current 100mm to a minimum of 270mm. Access4lofts were the selected supplier since they were the only company to complete a site survey and discuss the job requirements as well as make recommendations about the job. I was impressed from the outset with the thorough and itemised proposal right through to completion of the job and care taken throughout the entire process from start to finish. Installation was excellent. The installer was very helpful and kept us informed of any problems requiring our agreement as and when they arose during the course of the job, suggesting possible solutions and completed the work to an excellent standard. I have absolutely no reservations recommending Access4lofts. The business is a role model on service delivery and I just wish others would aspire to this standard.
Martin in Hampshire Posted on 09/12/2021 , work completed 03/12/2021
What you get and what you pay is what you were told you will!
Customer Service
Quality
Value
On contact via the website, a survey was booked, during which our expectations were set as to what would be done, what I'd be getting and how much I'd pay for those. There were few options to choose from, the bulk of the talking being about the experience on workday, and certainly no hard-sell. A quotation was subsequently received by email with an invitation attached to get in contact and book the work. Immediately prior to the booked date, reminders were sent to confirm that all was well which, in the current circumstances, was very well received. We all have to be cautious but people need to make a living too. Operative Johan arrived on the dot of nine o'clock, was thoroughly courteous and friendly, donned and removed overshoes on entering or leaving the premises, laid dust sheets from the front door, up the stairs and to the work area, completed the work inside the quoted period, did all of the dirty work outside and cleaned up behind himself most diligently before demonstrating the work to ensure we knew how to operate the installation safely. Could I have done the work myself? Absolutely. Could I have done it cheaper? Almost certainly. Would I have done it as well, as quickly once I'd started or indeed started it any time soon? Probably not! I am a satisfied customer! When expectations are managed this well, and then delivered to so exactly, there cannot be any cause for complaint, but then they guarantee their work anyway.
Customer in Surrey Posted on 06/12/2021 , work completed 03/12/2021
Impressive, competitive and hassle free
Customer Service
Quality
Value
I cannot recommend Access4Lofts too highly. I needed all my loft to be topped up to about 10 inches of insulation and raised boarding for part of the loft. The surveyor listened carefully to my needs and the estimate was prompt and very competitive and with a reassuring and important caveat that if they found they had to do any additional work that the surveyor hadn't spotted then they would cover the cost. With the estimate came very comprehensive Covid safeguarding instructions. On the day Andrew, the installer, worked hard, cleaned up well and even offered to take rubbish that had been left in my loft by the previous owner some 30 years ago! An impressive and hassle free firm to deal with.
Mike in Surrey Posted on 06/12/2021 , work completed 29/11/2021
Good job, done well by a good team
Customer Service
Quality
Value
I had Access4Lofts in to expand a loft hole, fit a heavy-duty ladder and extensively board a loft above the insulation The initial consultation was excellent, Jed reviewed both loft spaces and gave some really helpful advice and options on what the team could do; I found his suggestions to be fair and impartial with no pressure or "upsell" at all, it definitely felt like their aim is to find the best fitting solution rather than miss sell a service After the consult I received some very fair quotes, kindly broken down to give different options in case I wanted to do mix and match which potential services to go with I chose to expand the loft hatch in the main roof, have a heavy-duty ladder fitted and have a large area boarded up On the day, the team arrived exactly at the time they agreed and set to work. I appreciated the efforts they made to dustcloth a wide area and left the place spotless. The job was done to a very high standard and it was clear that the guys took pride in their work. They were a pleasure to have around, polite and cheerful and would recommend without a moments hesitation. The completed job was done to a high standard and the communication was good throughout the day. Absolutely great company to deal with, exceeded all expectations on every front.
Simon in Surrey Posted on 03/12/2021 , work completed 26/11/2021
Fast efficient service
Customer Service
Quality
Value
Assessed loft installation requirement giving professional advice. Installed with care and minimum of fuss.
Customer in Bracknell Forest Posted on 25/11/2021 , work completed 16/11/2021
First Class Service
Customer Service
Quality
Value
The team were very efficient, friendly, polite and did an excellent job.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
Excellent fitting of loft ladder
Customer Service
Quality
Value
The installation of the loft ladder and boarding was completed in an excellent way. Jed was very professional and very pleasant. He arrived on time and completed the job in the time stated. Excellent all round.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
Great service
Customer Service
Quality
Value
Great communication throughout the process, they tailored their service to us and made sure we got exactly what we needed. Very happy with the access ladder and was pleased to hear it has a lifetime guarantee. Would highly recommend.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
Loft Insulation & Boarding
Customer Service
Quality
Value
The whole experience with Access4Lofts Guildford has been great.. From the original quote visit through to the completion of the work. The team arrived as expected, were very efficient, and when they left, you would not know they had been. Extremely professional in all aspects. Would happily recommend them to anyone in the area that is looking to get some useable space from their loft.
Customer in Surrey Posted on 18/11/2021 , work completed 08/11/2021
Great job
Customer Service
Quality
Value
The team arrived on time and did a great job. Very tidy and professional. I have no hesitation in recommending them.
Customer in Surrey Posted on 11/11/2021 , work completed 08/11/2021
Loft ladder fitted, loft boarded and membrane fitted
Customer Service
Quality
Value
Right from the quote from Wesley to the work carried out by Jackson and Euan, I have been hugely impressed with the quality of service and level of expertise from beginning to end. The finished result was better than imagined and the job came in on time and on budget. Both Jackson and Euan were polite, friendly and kept noise and disruption to a minimum, kept us informed of progress along the way and cleaned up every day before leaving. Highly recommended.
Customer in Brighton and Hove Posted on 09/11/2021 , work completed 05/11/2021
Great job
Customer Service
Quality
Value
Acces4lofts gave me a price and time the job would be done. Bret and Greg arrived on the date given they we’re pleasant and polite they cleaned up when they finished.the loft boarding and membrain of the roof was done very well. we are very pleased with the job and would recommend them.5 star thank you.r.steer
Customer in Surrey Posted on 04/11/2021 , work completed 10/08/2021
Loft ladder install
Customer Service
Quality
Value
Straight forward to get quote and discuss options. Install date was that agreed. Jed completed the work with due care for the property. Good work.
Customer in Wokingham Posted on 28/10/2021 , work completed 26/10/2021
Efficient and tidy loft boarding and ladder install
Customer Service
Quality
Value
Jed from Access4Lofts arrived promptly, and discussed the work to be completed. There was a slight change needed, and he gave advice on the different options available. He completed the work within the suggested timescale and tidied up well after himself. All in all, a good job.
Customer in Surrey Posted on 25/10/2021 , work completed 18/10/2021
very pleased
Customer Service
Quality
Value
I found Access4lofts to be a very professional company. They advised what would be suitable for my needs in the initial consultation, and the actual installation was done in less than a day with the minimum of disruption and everything was left clean and tidy. All the staff I dealt with were polite and charming, and I would have no hesitation in recommending them.
Customer in Greater London Posted on 20/10/2021 , work completed 14/10/2021
Five out of Five
Customer Service
Quality
Value
They were very clean and tidy. The work is first class, especially all for one man on the job.
Which? Trusted Traders Consumer Posted on 14/10/2021 , work completed 08/10/2021
Loft ladder installation
Customer Service
Quality
Value
I am very happy with the service from Access4Lofts installation of a new loft ladder. The survey stage, quote/price; the work was done on time, to budget, neatly, cleanly by a polite and cheerful installer. Thank you
Customer in Hampshire Posted on 06/10/2021 , work completed 01/10/2021
New loft ladder
Customer Service
Quality
Value
Really pleased with new loft ladder, can now access loft quickly and safely. Installation was completed efficiently and professionally and landing left clean and tidy. Thank you.
Customer in West Berkshire Posted on 27/09/2021 , work completed 21/09/2021
A good job by a good team
Customer Service
Quality
Value
Access4Lofts added insulation in the main roof to bring it up to current standards and boarded in the central section, and also added to insulation in the roof above the single storey kitchen. They also installed a new loft hatch and ladder. The team arrived on time both days and worked long hours to get the job completed in 2 days. They were careful of the property, covering the carpets with dust sheets, taking care when carrying materials into the house and up the stairs, and avoiding any damage to the hot air ducts in the roof. They cleaned up at the end of the day and the end of the job. They were professional and very helpful - I am sure they went beyond the letter of the contract but did so willingly. There was a bit of confusion over the area to be boarded but this was resolved quickly and to the satisfaction of both parties - something that would make me happy to use them again should I ever have need to. I have no hesitation in recommending Access4Lofts to other people - in fact I have done so already.
Customer in Surrey Posted on 23/09/2021 , work completed 16/09/2021
Extremely happy
Customer Service
Quality
Value
Completed service, tidy, professional, good service and polite.
Which? Trusted Traders Consumer Posted on 23/09/2021 , work completed 17/09/2021
Work completed on time and to spec
Customer Service
Quality
Value
Fitted a loft ladder and replaced the loft hatch. Workers were clean and tidy and completed on time. When I spotted a scratch it was quickly rectified without issue. Would highly recommend.
Customer in Surrey Posted on 19/09/2021 , work completed 25/06/2021
installed loft ladder, light and boarding
Justin turned up on time on the date we scheduled. Such a polite and friendly person. It took him a full day to complete the job. I was so pleased, very tidy and clean job. After completed he started vacuuming all over the place and cleared all rubbish away. Recommend.
Customer in Surrey Posted on 10/09/2021 (Reviewer did not use service)
Superb job and Happy Customer
Customer Service
Quality
Value
Brendon came and did a superb job. His customer service skills were very good and we felt very comfortable whilst he was here. Great job and excellent finish. Faulty loft hatch that could have fallen on someones head. Gave me really good assurance and extra security to make sure it was safe, especially with all the kids around. All done with a smile.
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 26/07/2021
Prompt, professional and polite
Customer Service
Quality
Value
A very well explained quote on pre visit. Administration around installation is very good, matches the efficiency of the installation. Day of installation was carried out all on time as explained with care taken to keep stairs and landing clean. (Was cleaner when they left and when they arrived) New loft ladder and hatch way works wonderfully and is a great bonus to our home. Recommend 100%.
Customer in West Sussex Posted on 07/09/2021 , work completed 23/08/2021
Great Work
Customer Service
Quality
Value
I was referred to them by another tradesman, and to my pleasant surprise, it was well worth it. Right from the survey until the installation the service was great. I did have to ask on email brochures for the Loft Ladder system that I opted for, but it was straightforward. The installation happened on time and probably before the time agreed, which was helpful to us. Definitely recommend them!
Customer in Surrey Posted on 01/09/2021 , work completed 26/08/2021
Accurate and professional
Customer Service
Quality
Value
Access4Lofts was by far the most professional and well-organised of the four businesses I contacted in relation to my loft-ladder installations. I was impressed by the accuracy and completeness of their paperwork (quotation, confirmation, invoice) and their communication with me as their customer. The work was completed quickly and on time, exactly in line with what was agreed. Thoroughly recommended!
Customer in Hampshire Posted on 18/08/2021 , work completed 16/08/2021
Excellent work of Access4Lofts
Customer Service
Quality
Value
We were very satisfied with the service of Access4Lofts. We had a first appointment where measurements were taken and process explained in details. Once we agreed on the offer, a specialist from Access4Lofts came to do the job. We are very satisfied with the quality & approach.
Customer in Wokingham Posted on 17/08/2021 , work completed 12/08/2021
Excellent Service.
Customer Service
Quality
Value
Access for lofts were very professional they were friendly and accomodating. One of the best companies I have ever used. They gave a full breakdown of what was going to happen and when it was going to happen. A replacement loft cover with a new ladder installed and we were kindly shown how to use the ladder, they gave a life time guarantee on the work completed.
Which? Trusted Traders Consumer Posted on 22/07/2021 , work completed 15/07/2021
Very satisfied customer
Customer Service
Quality
Value
We were very satisfied with the service received and the quality of work. The 2 men were very professional and pleasant. We would highly recommend Access4Lofts
Which? Trusted Traders Consumer Posted on 15/07/2021 , work completed 06/07/2021
Work on loft ladder installation
Customer Service
Quality
Value
This review is late owing to the message went into my spam box.The sales team were very polite and efficient with no pressure to purchase. All types of ladders were explained and did advise us which one would suit our loft access. The fitter was polite and explained how to operate the ladder, very satisfied.
Michael in Wokingham Posted on 04/07/2021 , work completed 12/05/2021
Loft
Customer Service
Quality
Value
The work carried out was excellent. Installation Engineer suggested a change to plan for the loft ladder which proved to be more acceptable to us.
Eric in Surrey Posted on 25/06/2021 , work completed 24/06/2021
Great work
Customer Service
Quality
Value
Access4Lofts supplied and fitted a new floating floor raised above already installed insulation, and installed new loft lighting. They also converted the existing loft hatch to a drop-down hatch and installed a telescopic loft ladder. I chose Access4Lofts because they were very quick to respond to my request for a survey and quote. Communication was excellent from beginning to end. Everything was clearly documented in their quote, including how they would manage the installation in a COVID-19 safe way. They booked the installation within a week of acceptance of the quote, and the installation went according to how I expected. There were no unforeseen problems, and I particularly like how the fitter took the time to make sure I was confident in how to manage access to the loft. Overall, this was an excellent service. Extremely good value for money and executed in a highly professional way.
Customer in West Sussex Posted on 01/06/2021 , work completed 26/05/2021
Telescopic loft ladder installation
Customer Service
Quality
Value
The estimate was accepted and work started within 5 days. It took only 170 minutes to complete. The fitter was very friendly and obviously liked his work and the company he worked for. He tidied up and hoovered the affected area removing all the dust sheets. I could not applaud more the efficiency and finished product. I thoroughly recommend the company to all.
Chris in Hampshire Posted on 28/05/2021 , work completed 25/05/2021
Exactly as required
Customer Service
Quality
Value
We had the whole attic boarded over as we store loads of boxes and numerous suitcases up there. Previously we just had a few boards to walk on and masses of insulation everywhere. Now it is wonderfully neat and tidy! The men did exactly what we wanted, very efficiently and at the price quoted. What more could you ask for! Would gladly recommend them to others.
Ray in Hampshire Posted on 28/05/2021 , work completed 18/05/2021
loft ladder repair
Words fail me! Lyndon arrived on time and spent almost one hour repairing our loft catch, it now works well and there was no charge. I have his business card and will always recommend his company. Well done.
Customer in Surrey Posted on 22/05/2021 (Reviewer did not use service)
Loft ladder and boarding
Customer Service
Quality
Value
Boarding of loft floor on legs with the installation of stowable telescopic ladder. I chose to contact this company to do this work based on their positive customer reviews. Great customer service from start to finish - from my initial request for a quote/site visit to the finished job. Lyndon and Bianca responded promptly to all communications, a site visit was undertaken and a quote provided which I was happy to accept. The original appointment to do the work was brought forward, with my agreement, as they had a cancellation. Ryno arrived exactly on time, was polite, friendly and communicative. He set down sheets to protect the floor. I was happy to leave him to complete the work in my absence, and he called me when he had finished. The job was done exactly as described, the property was left perfectly and the invoice was the agreed amount. I would have no hesitation in recommending this company, and would happily use them again for any similar work on another property.
Carol in Hampshire Posted on 25/04/2021 , work completed 12/04/2021
Did a great job
Customer Service
Quality
Value
We had a telescopic ladder installed by Pierre. He did an excellent job. Left everything clean and tidy. Very pleased with the job I had done. Would definitely recommend Access4Lofts.
Brenda in Surrey Posted on 01/04/2021 , work completed 30/03/2021
Loft boarding and shelving
Customer Service
Quality
Value
These guys were very professional from giving an estimate to finishing the job. Everything went smooth. They even add additional requests to my order on the day before, without making me feel a nuisance. They cover all carpets and even vacuum before leaving the house. I’m over the moon with the final result!
Maritza in Surrey Posted on 31/03/2021 , work completed 26/03/2021
Replacement loft door and latch.
Customer Service
Quality
Value
Both initial survey and the work completed on time as arranged. The price was excellent and everybody in the company was a pleasure to deal with. Definitely would recommend to anybody.
Adrian in Windsor and Maidenhead Posted on 18/03/2021 , work completed 16/03/2021
Clean, Tidy, Courteous and Professional
Customer Service
Quality
Value
We had a loft hatch move, new ladder install and the loft boarded out. Pierre and Ryno arrived on time and put dust sheets round to protect carpets and furniture. They explained and checked what was to be done, in simple terms we could understand, and kept us updated on their progress, and any issues they came up against, so nothing was a surprise. The work carried out is great, and looks fantastic. They tidied up after themselves both days, and showed us how to operate the ladder once they finished. All the way through they were very friendly, and helped us understand what work was happening, why, and any decisions we needed to make, whilst explaining it all in simple terms, avoiding any industry terms. Can not recommend them high enough! Thanks Access4Lofts team!!!
Customer in Surrey Posted on 26/02/2021 , work completed 23/02/2021
Loft ladder, boarding and new insulation
Customer Service
Quality
Value
Work was carried out Thursday 18th February and 1/2 day Friday 19th.The work was carried out in a very professional manner, dust sheets were laid down to protect my carpets. The installer was polite and courteous and everything was tidied up at the end of the day. I had a 2.9m telescopic loft ladder installed which I am really pleased with. Also my loft was part boarded and loft insulation laid. I would recommend this company to anyone wanting a loft ladder installed.
Customer in Surrey Posted on 25/02/2021 , work completed 19/02/2021
Fitting of a new loft ladder
Customer Service
Quality
Value
Found their work first class, carried out the job in around 3/4 hours, left site clean and tidy, Had no problems with them at all.
Customer in Surrey Posted on 17/02/2021 , work completed 17/12/2020
Good Job and tidy
Customer Service
Quality
Value
Fitter arrived on time suitably masked. Carried out an excellent job and left very tidy. Explained how to open and shut the loft. I was very satisfied all round.
Customer in Wokingham Posted on 09/02/2021 , work completed 22/01/2021
Professional team, quality work, reasonable priced.
Customer Service
Quality
Value
It is not often that I write reviews. But they are really worthy of a compliment! They installed a loft floor, access ladder and extra storage shelves in the loft. The professionalism of this company is exceptional - both during the quote and the installation. There was just no fuss and no nonsense. Very good quality work, very reasonably priced and really very satisfied with the way the work was done. Thanks a lot!
Customer in Surrey Posted on 07/02/2021 , work completed 14/01/2021
New loft ladder
Customer Service
Quality
Value
Excellent professional service from my initial enquiry to site visit to installation. All communications efficient and courteous. Staff informative and helpful. Installer very polite and a tidy worker. A positive experience all round, so thank you to Bianca, Lyndon and Pierre at Access4Lofts, Guildford.
Customer in Surrey Posted on 28/01/2021 , work completed 07/01/2021
Good set up.
Customer Service
Quality
Value
Completed a replacement of an existing loft installation that was warped. Initial survey was very prompt and information given was really honest. Decided to replace rather than try to fix. Quotation was reasonable and time booked to replace was more than acceptable. Fitter arrived and worked professionally and cleanly. He left after about 3-4 hours and I now have a functional loft ladder that is draft free. Highly recommended.
Customer in Surrey Posted on 27/01/2021 , work completed 22/01/2021
Loft space
Customer Service
Quality
Value
Just moved in pre-lockdown to new house. Urgently needed, pre-Xmas, to find additional storage space. Was not convinced anyone would react so quickly, but Access4Lofts visited, provided a very competitive and reasonable quote to deck out my garage. Then they followed up and came before Xmas, and in less than two days gave us an excellent quality space to store our Xmas goodies! They came ahed of time, and did the work for the price quoted, no extra's. What else could you wish for at Xmas!
Customer in Surrey Posted on 10/01/2021 , work completed 24/12/2020
Delighted with the work and staff
Customer Service
Quality
Value
From the beginning when the job was being estimated to completion everything proceeded smoothly with good communication and very helpful and courteous staff. We had a loft ladder installed, including a new hatch, and 13 sq metres of boarding and we are delighted with the work done, the tidy way Jackson and his mate worked and their courteous and caring attitude. We found Lyndon very helpful in estimating the job and whilst we wanted a grab handle it was omitted but Jackson came up with a nil cost solution. All in all an excellent job and I have no hesitation in recommending Access4Lofts. Value for money.
Customer in Hampshire Posted on 18/09/2020 , work completed 17/09/2020
Efficient & professional
Customer Service
Quality
Value
Had hatch enlarged and telescopic ladder installed. Good, efficient and professional service all round and ladder supplied is sturdy and good quality.
Customer in Surrey Posted on 12/09/2020 , work completed 10/09/2020
Amazing service
Customer Service
Quality
Value
We have just had our main loft and garage loft fitted and I have to say the results are amazing. Not only was the quote provided quickly but it was extremely competitive. The team of fitters were a pleasure to have in our home. They worked with speed and precision and left us 100% happy with the overall service. I couldn't recommend them more highly!
Customer in Surrey Posted on 09/09/2020 , work completed 09/09/2020
Excellent job, very tidy and efficient
Customer Service
Quality
Value
Came to quote for a loft ladder which I accepted. Very friendly and gave good advice. A reasonable quote with a short lead time. The fitter was very tidy and did an excellent job. Also took the necessary precautions re The Virus.
Customer in Surrey Posted on 23/07/2020 , work completed 22/07/2020
Good company, nice staff
Customer Service
Quality
Value
The two installers, Jackson and Liam, both introduced themselves which we thought was a great, professional way to start. Nice guys, very thoughtful. The job was done quickly, efficiently and without fuss. They both took pains to ensure that I understood the mechanism of the ladder once it was fitted. Thank you Access4Lofts, and I would recommend you.
Customer in Surrey Posted on 25/06/2020 , work completed 22/06/2020
Great loft ladder!
Customer Service
Quality
Value
Just had our new loft ladder fitted by Access4Lofts. Very professional team, provided a quote and although they charge a little more for their ladders, you get what you pay for! Very strong sturdy ladder and will make access to our loft so much easier now. The team were polite, efficient and left the house clean & tidy as well as following the new COVID-19 formalities.
Customer in Surrey Posted on 23/06/2020 , work completed 22/06/2020
Outstanding service!
Customer Service
Quality
Value
I had a large area of my loft boarded and a telescopic ladder fitted. I was given a no-obligation quote, my follow-up question was answered immediately and there was no pressure to accept. Once I had accepted, the job was carried out very promptly. The way in which the team worked was very professional in every respect and the final job impressively neat, both in the area that I had requested to have boarded and all around the hatchway. I'm delighted with the result and highly recommend this company. I also recommend the slip-on overshoes they use - every tradesperson should have them!
Customer in Surrey Posted on 12/06/2020 , work completed 09/06/2020
Replacing old loft ladder
Customer Service
Quality
Value
Very prompt and punctual assessment followed by an appointment following week . New ladder installed again at agreed time and within time parameters promised. All very professional, clean, and a pleasant experience. Would recommend wholeheartedly..
Customer in West Sussex Posted on 11/06/2020 , work completed 11/06/2020
Five star service
Customer Service
Quality
Value
Installation of loft ladder, altering hatch and partial boarding of loft. The installers arrived on time, observed all social distancing. Carried out works according to estimate, both on budget and to time. Exceedingly polite and completed the works in a clean and tidy manner. I would have no hesitation in recommending this company.
Terry O Posted on 10/06/2020 , work completed 09/06/2020
Great work and high quality
Customer Service
Quality
Value
Tom and Jackson boarded our loft, installed shelving in the eaves and added a ladder in light in impressively quick time. They were noisy as to be expected, but incredibly tidy, putting dust sheets all the way up our three-storey town house and barely leaving a single hint of dust. They were polite, accepted the rubbish tea my husband makes very happily and we're very happy with the finished result, especially the additional shelving in our small loft. My only criticism is that they didn't let us know they'd be leaving the remnants of our old loft boarding behind - but that was nothing that a trip to the dump in my dad's (bigger) car wouldn't fix! I would definitely recommend them!
Customer in Wokingham Posted on 18/03/2020 , work completed 25/02/2020
Satisfied Customer
Customer Service
Quality
Value
I am very pleased with the work carried out to my loft. I had boards laid, a new ladder & a new hatch door. Nico & Tom completed the work exactly as requested and cleared everything away afterwards. They arrived when they said they would and were friendly and considerate. I would recommend this company to my friends.
Customer in Surrey Posted on 14/03/2020 , work completed 10/02/2020
Excellent, professional workmanship
Customer Service
Quality
Value
A well-scoped loft boarding and insulation project, perfectly executed, on time and within cost parameters.
Customer in Windsor and Maidenhead Posted on 04/03/2020 , work completed 04/03/2020
The trader replied (on 05/03/2020)
Thank you for your great review. We are glad that you are pleased with our services.
Great service
Customer Service
Quality
Value
Loft ladder and boarding fitted as per the quotation. The installation was carried out quickly and neatly. Jackson arrived promptly, and left my house neat and tidy. He took the time to explain the working of the ladder a couple of times until I was confident I could use it correctly. Would thoroughly recommend this company.
Customer in Hampshire Posted on 10/02/2020 , work completed 06/02/2020
The trader replied (on 19/02/2020)
Thank you for taking the time to leave us such a lovely review. We will certainly pass along your comments to Jackson.
Fitting new loft access hatch
Customer Service
Quality
Value
Contacted firm after seeing advert in local paper. The quote was very reasonable, accepted and a date to do the work agreed. The job was done very quickly and cleanly and the staff were first class. I am very satisfied with the product and the work done and would have no hesitation in either using them again or referring others to them.
Customer in West Sussex Posted on 05/02/2020 , work completed 31/01/2020
The trader replied (on 28/02/2020)
Thanks for sharing your review with us and will let the team know that they are doing such a great job. We look forward to being of service to you again in the future.
Extremely quick and polite loft re-boarding, clearing and ladder installation
Customer Service
Quality
Value
We had Nico in to clear out the attic of our new home, rip out the existing part boarding and fit new boarding (with insulation), ladder, hatch and a light. We were quoted a single amount and that is what we paid after the job was completed. We were expecting two days of work, however they completed it in one! Very quick, efficient and I'm extremely happy with the work. There is clearly a lot of attention to detail in the work. Very careful on our new carpet as well. Wouldn't hesitate to recommend to others.
Customer in Surrey Posted on 23/12/2019 , work completed 12/12/2019
The trader replied (on 16/01/2020)
Thanks for the awesome review. We really appreciate you taking the time to share your experience with us. Enjoy your new loft area.
Professional, courteous and super efficient.
Customer Service
Quality
Value
Jed and Nico boarded up my loft, replaced all the old insulation and installed a timber loft ladder. The work carried out was absolutely amazing, neat and professionally done! The boarding is neat and level, and the ladder and hatch is super easy and light to open and close. I'm extremely thrilled with the awesome space I now have for storage, and have noticed that the temperature in my house is much more regulated, which no doubt will reflect in my energy bills. I was advised, consulted and updated at every stage of the process, which meant that I felt involved and cared for as a customer. Not a shred of dust or mess was left afterwards as the chaps vacuumed and cleaned up everything beautifully. I highly recommend these guys, and have passed on their details to a number of my friends who will be booking them for their lofts in the new year! Highly recommend! A+++++
Customer in Surrey Posted on 20/12/2019 , work completed 31/10/2019
The trader replied (on 10/01/2020)
Thanks for leaving us such a wonderful review. We are thrilled that you are happy with your loft area and timber loft ladder. We always strive to WOW our customers so thank you for your kind words.
Loft Hatch Enlargement and Loft Ladder Install
Customer Service
Quality
Value
A pleasure of deal with. Jed and Nico installed a new loft hatch and ladder requiring enlargement of the existing hatch. Despite having to deal with an uneven ceiling (we have an older property) they did a very good job. The installed loft ladder works well. They we punctual and polite. They did a good tidy up afterwards. I would recommend them.
Customer in Surrey Posted on 24/11/2019 , work completed 23/11/2019
The trader replied (on 20/12/2019)
Thank you for your lovely review. We are glad that you are pleased with our services.
Highly recommend
Customer Service
Quality
Value
Arrived on time. Very polite and well presented. Protected the carpets with dust sheets throughout the job and wore overshoes. The chap that quoted did the work and demonstrated the loft ladder. Have already passed the name and number to other friends.
Chris Yeomans Posted on 30/10/2019 , work completed 29/10/2019
The trader replied (on 20/12/2019)
Thank you for taking the time to leave a review. We are very pleased that you are happy with our work.