Adept Heating Services Ltd

Thank you for your review. After reviewing the visit to your two properties we have found no basis for your claims of rudeness or being unfriendly. Below is the process of your two jobs. You contacted us for a call out to two separate properties to which we advised that two separate properties would require two separate call bookings. We booked the works in for the two properties and advised the cost of the call outs which covered up to an hour period. The jobs were booked and then confirmed by you. The first properties fault was repaired in 30 minutes. The fault at the second property was unable to be fixed in the hour due to either the towel rail valve needing to be replaced or the towel rail or 10mm pipe work flushed, We reached this conclusion after 30 minutes on site and checking the valve and isolating all radiators apart from the towel rail to see if there was a air lock or blockage in the 10mm pipe work, after this we advised that the heating system would need to be drain and the valve replaced. We then advised that the 600x1800 chrome towel rail had dropped down due to the fixing coming away from the wall and would be best to be removed and refitted with new fixings but also that the towel rail was rusty to which you asked for a quote to supply and fit a new towel rail and valves. We advised we would send over a quote in due course. This negative review has stemmed from the customer not wanting to pay for two call outs.