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Trusted Traders

Associated Windows

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4.8

417 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 09:00–16:00
  • Sunday - Closed

About

Windows, Conservatories and Doors in Bristol

Associated Windows & Conservatories have been providing great customer service across Bristol and the surrounding areas for many years.

We are a family run business, we promote our values and beliefs that great customer service and genuine product quality, matched with a trouble free purchase means we retain the reputation we have come to value over the years.

We take pride that our installers are directly employed, many of whom have been with us since we started out, developing reliable expertise and installation experience.

They understand that they are the customer face of Associated Windows & Conservatories and like us understand that you as the customer must value every aspect of the service we provide.

Associated Windows & Conservatories have a reputation for great customer service, installation expertise and product delivery, we use all this to ensure you have a great experience when you deal with us.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
  • Conservatories

    • Hardwood conservatories and orangeries
  • More Services

    • fascias
    • soffits
    • guttering
    • tiled conservatory roofs
    • upvc

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
417 reviews
Customer Service
4.8
Quality
4.8
Value
4.7
Sort by
Professional and good value
Customer Service
Quality
Value
We are very pleased with our new windows- the flush fit look amazing, and the house feels much warmer with no draughts. Chris and Den who fitted them worked so hard, were very professional, diligent, polite and cleaned up perfectly after the works. We would definitely recommend!!!
Customer in Bristol Posted on 12/05/2021 , work completed 10/05/2021
Beadle's About
Customer Service
Quality
Value
What an experience that we never have to experience again. Project Management was lacking twice with the first one was supposedly sacked. Quality control was poor - wrong glass and as it turns out missing infill panel TWICE. Blamed surveyor for this but it was on the contracted paperwork Planned start date changed making things hard for night worker sleeping. Patio door thresholds both different colours. Only communicated when they wanted to and never when requested Then turning up to fit the incorrect infill panel TWICE - We were told the contracted infill panel could not be sourced so found a supplier, bought it and fitted our own. Then two months later it can be sourced - which one is the truth and which one is a lie? Blaming us for being aggressive to fitters yet with the kludge of five months and the mess above then who would not be frustrated and fed up with the lack of professionalism shown by the company. Threatened to breach contract be cancelling FENSA guarantee which is invalid now anyway as someone else has fitted the correct panel - because they could not get the contracted one.
Customer in South Gloucestershire Posted on 03/05/2021 , work completed 01/04/2021
The trader replied (on 10/06/2021)
Thank you for taking the time to share your experience. I am quite surprised to read these comments and would be more than happy to discuss these further with you either in person or via email in the hope that we can reach a mutual resolve to the issues you have experienced. Please feel free to email me directly - rob@associatedwindows.co.uk
Fantastic service
Customer Service
Quality
Value
The service was impeccable, from start to finish, you wouldn't have known that doors had been fitted as our living room was left spotless! The chaps that fitted them couldn't have been nicer, very friendly and polite (Chris and another). We have spent a lot of money and are so pleased with the outcome and service, we wouldn't hesitate to recommend associated windows, thank you to Bill and the team.
Kate in Bristol Posted on 18/02/2021 , work completed 18/02/2021
Absolutely excellent
Customer Service
Quality
Value
Absolutely excellent absolute pleasure to have in the house, wouldn't hesitate to recommend.
K R, Bristol Posted on 05/02/2021 , work completed 29/01/2021
New Windows, Sliding Door and Front Door
Customer Service
Quality
Value
From start to finish, We couldn't fault Associated Windows. We previously had a problem with a faulty door ( the mechanism had broken), so naturally we spoke to Bill for this large project. Bill gave us a range of ideas and one that we hadn't thought of at all. We took Bills advice and haven't looked back. Order was placed in June and we were kept fully informed through the Covid-19 period as there were a few delays with the suppliers, which is totally understandable. The fitting team Den and Chris, are second to none. Their professionalism showed throughout, taking great care around our property and every day arrived on time. Finishing was excellent and every night they tidied away as though it was there own houses. They even washed their cups up! Very pleased with the product, fitting and customer service from Associated Windows. In Budget, exceeded our expectations and we have no hesitation in recommending them to our friends and family
Customer in South Gloucestershire Posted on 28/09/2020 , work completed 22/09/2020
French Doors
Customer Service
Quality
Value
Despite Covid meaning that the installation was slightly longer than originally thought, we are extremely pleased with the Doors. The fitters were exceptionally polite and extremely tidy with their work. Very pleased
Customer in Monmouthshire Posted on 07/09/2020 , work completed 07/09/2020
Enjoy the peace of mind that only a ten year insurance backed guarantee can offer.
Customer Service
Quality
Value
It seems to us that Associated Windows when the installation is complete and they have your money if there are any problems after they are not interested. (Plenty of other reviews with the same issue) We had them install a composite door back in 2015.Very happy with the door and fitting. Back in February (2020) the lock started playing up so we called Associated who said they would send their service guy out to us. After a week of waiting another call another promise. After 4 weeks of pestering no return of phone calls unanswered emails and visits to the showroom Kevin finally turned up. He proceeded to change the lock and guess what it was the wrong lock! So he decided to take the faulty lock with him leaving the wrong size lock with the door furniture held on with masking tape. So with the rise of covid19 our door has been like this for 3 months. We are now coming out of lockdown and have spoke to Associated who have told us they are back to work and Kevin would ring us to do the lock. That was 2 weeks ago. More phone calls more promises and unreturned calls and emails.Back to square one. There will be another review. (They don’t deserve the one star)
Customer in South Gloucestershire Posted on 27/06/2020 , work completed 17/12/2015
The trader replied (on 06/07/2020)
I am very sorry if you have been inconvenienced by the delay to our response times at the moment. We endeavor to respond to every service related issue in a timely manner however with the additional problems that Covid-9 has presented we are running slightly behind of where we aim to be. With regards to your case specifically, one of our engineers attended site following your initial contact to report the problem. A second visit was then booked in order to correct the issue but regrettably the parts that he had ordered did not fit your door. We then had to suspend all installations and non-essential works due to Covid-19. Our service department resumed work this month and have now rectified your issue.
Very professional and helpful company
Customer Service
Quality
Value
We’ve been a customer of Associated Windows since 2002. We contacted Bill this month as our neighbours are having a conservatory built and one of the builders accidentally broke our conservatory window. We sent photos of the windows through to Bill as it was a frosted patterned glass and he kindly looked to see if this was still available. He then phoned back and gave us the information we needed to pass onto our neighbours builders to replace the window. We would highly recommend Associated Windows and always find them professional and helpful.
Customer in Bristol City Posted on 18/06/2020 , work completed 16/06/2020
When it goes wrong expect it go badly wrong.
Customer Service
Quality
Value
When it goes wrong expect it go badly wrong. A 6 week project taking over 9 months and the Managing Director refusing to discuss the project, issuing demands for payment and refusing to attend to defects in the works. Despite writing to the Company in December it took over 2 months for a 'verbal' reply and after 3 letters to Associated Windows, they have issued legal proceedings for a 'debt recovery' on an incomplete project. Associated Windows admit that they have lacked 'project management skills and that new people are employed. Don't think you are paying top money for top service! Expect them to be less than sympathetic or interested in resolving matters. Standby for their day in Court!
Customer in South Gloucestershire Posted on 10/03/2020 , work completed 09/03/2020
The trader replied (on 19/03/2020)
It is regrettable to read your comments, not least as they represent a number of inaccuracies. This is the first time in Associated Windows trading history that they have issued legal proceedings to recover an outstanding balance and it is certainly not a decision that has been taken lightly. It is evident from your comments that there is a degree of ''sour grapes'' as a result of the legal route that Associated Windows have taken. Associated Windows is committed to providing the highest level of customer service and will be more than happy to discuss this matter further.
Very efficient - patio door looks fantastic
Customer Service
Quality
Value
Associated Windows fitted a patio door for an elderly relative - they were efficient, and good value, and they were kind in relation to understanding my elderly relative's needs. The new patio door looks fantastic!
Jane Posted on 03/02/2020 , work completed 10/01/2020