Age Care Bathrooms Ltd

new mobility bathroom for my mother

Very professional, reliable, and turned up on time at each stage. The turnaround for completing the job was incredible. The team did a fantastic job.

Replace broken lavatory seat

My family and I wanted the flooring in our bathroom changed, none of us have a condition which require safety flooring (touch wood, haha) but we really liked the way the flooring looks and feels, and the anti slip is amongst the best in vinyl flooring. Also, because our bathroom is upstairs we wanted to use the cap?n?cove method of laying the floor to prevent leakage. I looked around many companies, big and small, to complete this work. Most of them didn?t even bother to show up and the ones that did would raise issues and complain about the work involved, and would tell us to arrange plumbing through their own people and when we asked if they could arrange it all for us they would moan and say no. This was until I found agecare, with a quick email, they replied on the same day with a guide on what they would do as well as an approximate price for the work. They also said that waste and repair jobs were included. When the gentleman came to our house for the survey, he advised us on what the best thing was to do and in which order to do them. He was kind and explained everything to us simply. We asked him if he can replace our toilet and without whining he said yes they can get it done for us. We then communicated with a lady called Mollie, who was exceptional, she had great customer service skills and replied within the same day of emailing. On fitting day, our fitter Owen was a pleasure to work with, he was professional and guided us on what he was going to do and explained what needed to be done with the floor to utilise the flooring best and to prevent water overflow, at no additional cost he used levelling latex to fix the slant on the floor, he said this was necessary to stop water move to the door, which was an issue we were having in the past. He stayed over to make sure the bathroom was in a usable condition and came back the next day to add the finishing touches. Honestly the service from start to finish was exceptional, everyone we came into contact with was kind and helped us with any queries we had. I will add that we needed to postpone the work for a few weeks to get other building work sorted and without issue mollie kept the original quote and said it was fine and to let them know when we were ready. The main thing with us is having a service which is sort of an all in one deal, not having the hassle of contacting multiple people and coordinating times and fitting is pain and hassle so we really appreciate when a company can handle it all for us, even if it costs a bit more, it?s the peace of mind that matters the most to us. I would highly recommend anyone that?s planning on using safety flooring or has disabled relatives and requires specialists. Please contact me on the email I provided if you need to reword or edit this, I don?t usually write long reviews but for agecare I really wanted to show how much I appreciated the work they did

I worked with Age Care on behalf of my 88 year old father who was in need of bathroom facilities to help him to properly have a bath. His bathroom was also ready for an upgrade! Sam from Age Care came to see the situation and gave helpful recommendations with no pressure whatsoever. He was sympathetic to dad?s needs and requests. Dad was involved with all the decision making and Age Care were very patient when we needed to change things on plan and worked with us to help create a bathroom that served dad?s needs as well as provide a bathroom that still had a homely feel rather than being too clinical. Mollie from Age Care, responded excellently and swiftly with our communications. The work was carried out well with a team that had understanding with the needs of the elderly. There were a few changes that needed making during and after the fitting but these were dealt with to a satisfactory outcome. Dad is delighted with his new bathroom and it?s facilities and loves to tell me how he enjoys having a soak in his new bath with its electronic rise and fall seat and he loves the security of his grab rails! He?s proudly shown is new bathroom to his neighbours!