Aira

We had a heat pump, new radiators etc fitted at the end of last summer. Initially, after a phone call, their representative came who I felt was a little pushy to get a contract signed by us on that day. I spoke to a more senior chap the next day felt happy to sign. Work started quickly once we confirmed we didn't need planning permission. Two Scott's for most of the week, good at explaining each stage and went to a lot of trouble to keep all the equipment at one end of the attic so it could be covered with a built in cupboard in the future if needed. We were hoping the old oil boiler would be taken out whole to give away, but the additional team that came that day took it out in bits unfortunately, so it was useless. Considering all the workers and equipment in the house it wasn't too chaotic and they kept mess to a minimum. I've needed to contact Aira to adjust the settings their end on a couple of occasions,as it's not been a problem. They recommend their (I thought) partner company to do the solar/Battery. This company have gone under within months (covered by hies) however the electrician arrived in an Aira van and uniform! Aira are now fitting solar and if they'd done ours the two could work in unison on the app, which would have been helpful in terms of energy saving. I would recommend them

We were very impressed that the engineers arrived at 8am every day and started work immediately. They were very tidy workers who explained everything to us - we were able to use the house as normal. When installation was complete, the engineer showed us how the system worked and how to set the system to our liking via the app. The technical team promptly answered our questions and gave us alternative sizing options. Had no issues so far, we have a nice warm house. Overall a very good company to deal with.

Started and finished on time. Work carried out efficiently and very thoughtful. The only complaint is a side panel to a new radiator was damaged and reported with no response. During the checks carried out at a later date the panel was again reported and the serviceman agreed that it should be replaced. To date nothing has happened in that respect.

Aira completed the survey and provided a quote on day1. They responded promptly to further enquiries and we agreed an installation date. The ASHP was installed and commissioned on time and efficiently by Aira engineers who were polite and professional throughout. They impressed us with the care they took to ensure we were able to operate normally in the house while the rads were upgraded and the system installed. The ASHP has operated well and minor problems have been responded to promptly. Agreed maintenance has been carried out as promised.

Aira provided an extremely professional and top quality service all the way through the process from initial surveys right through to the completed installation and subsequent customer service. We set them an exacting challenge to replace the boiler and heat store, that was failing badly, with all the internal apparatus in exactly the same restricted space in the house with the connection to the new outdoor ASHP unit running through cupboard spaces. This they achieved with skill, expertise and a clever problem-solving approach. The ASHP system works really well with our underfloor heating and our house has never felt so comfortable to live in! The aftercare service has been great and any questions we’ve had have been addressed confidently and promptly. Brilliant outcome all round!

My system was fitted over a year ago. Customer Service was excellent. The engineers installed the system and several new radiators. They were efficient, quick, reliable and friendly. The work was carried out on schedule. During planning and fitting communication with Aira was great. There was a minor problem with one of the radiators, which we reported. This was rectified immediately. Since fitting, we have contacted Aira a couple of times. The Customer Service team is always responsive, knowledgeable and helpful. I don't have a moment's regret about engaging this company and having an air-source heat pump fitted.

12KW ASHP, we had a difficult installation, Stone cottage built pre 1861 and this involved the removal of the existing hot water tank and Oil Burner and install in different location with all pipes running through the roof which is low and limited space However they managed to install it, and on the Friday was given the choice to retain the old hot water tank for the weekend and they returned on the Monday to complete which went OK the pump was emitting a strange noise which has been remedied by Airia over thew winter we have been impressed with the heat from the radiators and the hot water, Overall very impressed with the installation team and the product, will defiantly be paying for the 10 year guarantee as this looks good value for money

I contacted AIRA in Feb/Mar 2025, was generally pleased with their proposal and price so proceeded to installation in April. The installation work was scheduled for four days, completed slightly early but at the stated price and very competently. Three chaps completed the work over the first two days, with the electrician not being required for the final two days. All of the AIRA contractors on site worked diligently and left the house in a very tidy manner, particularly bearing-in-mind that almost all of my radiators throughout the house needed to be upgraded/replaced. As we're now in March 2026, I can confirm that the system works well and I'm glad I made the investment in this green technology. I'm currently considering AIRA again for possible solar panels and/or battery storage as enhancements to my current system.

Very impressed with the whole thing from the initial rep who came to the house and measured everything to the full installation. Have had the heat pump running for nearly 4 months through some very cold times and was warm and cosy throughout. The fan is almost noiseless unless it needs to work harder when the outside temperature was getting to zero C; even then, it was not heard by our neighbours.

From the start at the All Electric Show the company has been excellent. All scheduled appointments were kept. We were kept up to date every step of the way. The team that fitted the Heat Pump were superb The quality of the product and the install was excellent. The after care is great and the Aira App is easy to use. Would fully recommend the company

AIRA provided an excellent service from first contact to finish. Work was completed on time to a great standard. The team were (Jamie, Paul & Aron). They worked hard and cleared up at the end of each day. They were friendly and helpful and gave a clear briefing before leaving on completion. The system is now working well providing a warm cosy house and ample hot water. I would have no hesitation in recommending AIRA in fact my brother, on our recommendation in Herefordshire has now had a system installed and is equally delighted with the outcome. We appreciate the ease of contacting them and their quick response to any queries. I would also, as a retired architect, comment on the design of the unit which is superb.

The work was carried out in 5 days, exactly as they said it would be, despite being initially delayed for hours by a major traffic disruption. The subcontracting workers were pleasant, professional and extremely hard working. The pipes were a work of art, brought to a very high standard, and the installation of the heat pump was done amazingly quickly. The heat pump itself is a thing of beauty, and the gentle, steady warmth of our home now is extremely pleasant. AIRA is thoroughly recommended.

We began our journey with Aira during the Autumn of 2025. Right from the initial home visit to open up the possibilities we have been impressed with this company. There was never any pressure and the information provided was very clear. The installation was completed on time and the engineers worked hard and kept the house clean and tidy. Once we had sorted out a new energy supplier we have had a warm house and the bills are reducing. Aira offer great warranties and are always available for questions. We definitely recommend this great company.

Aira are an excellent company who use their own employees and no contractors. They Installed the heat pump to our 1930’s house plus several new radiators and did a very neat and tidy job. They communicated at every step of the process and explained what they were doing. Completed on time in one week and on budget. After installation Aira monitor the heat pump and turned up unannounced when they detected a small problem. We are very happy with the heat pump it has kept us cosy during the winter with lots of hot water. We like the simple and easy to use Aira software.

I found Aira who were able to install a heat pump system. Aira's representative was not pushy and he new his subject and most informative, plus he advised about the Government subsidy. I didn't sign up immediately. A few weeks after agreeing to the installation Aira sent a surveyor who advised as to what the installation would need; replacing some radiators and placement of the unit. Arrangements were made as to the installation. The fitters needed complete freedom so I arranged to stay with friends during this period. On my return all was clean etc. I had one snag with the unit, the fitters had not opened an air bleed valve and the day after my telephone call their engineer came and sorted the problem. Since then no further issues. I am delighted at the installation, my home is nice and warm and I do not have to go outside to get coal etc. I software (IOS App) has been updated and now allows me to link timings with my electricity companies low charge times. The overall cost, the employees and Aira's equipment are exceptional. Running cost so far is is cheaper than coal/wood that I used and I in fact the heat pump is cheaper to use. My electricity bill has changed a little . Great company and service.

Aira installed our 7kW ASHP in May 25. Install took 5 days & the 3 man team worked efficiently with minimal disruption. However, we were plagued by multiple "Critical Errors" post install through the summer months which required many calls to Aira support. The system was only supplying hot water and we were never left without it, but the errors were disruptive and there seemed little initial focus by the support team on permanently fixing the cause. Eventually, it was identified as a basic plumbing error made by the installation team. An engineer came to redo the pipework in time for the indoor heating season and it's been problem free ever since. If you are used to doing your own plumbing & trouble shooting it's important to know that Aira only provides system control via their App. Aira has a full remote diagnostics overview of your system, but you as the end user/owner do not have access. This is of course all well and good when the system works well, but if the system falls over on a regular basis this can be quite frustrating, particularly if you are technically minded. However, this said our system was eventually made reliable. Its average COP since install to end Feb 26 was 3.75 for HW & CH and our electricity bill is 37% lower than our gas and electricity bill for the same period during our last year of gas CH. We're on an Octopus Cosy tariff & also have an old 3.1 kWp solar PV array with 13.5 kWh battery. Service & quality stars below reflect our initial experience.

My old oil tank developed a leak and I got somebody in replace and he said "No you don't one of those heat pumps", at which point I thought "hang on, maybe that's exactly what I do want", and I haven't really looked back. I had a colleague at work whose heat pump had been installed by Aira so I got them in to quote for me. I only got a quote from one other person and frankly he might as well have come in wearing a stetson and chaps and carrying a six gun (I think a lot of the bad press heat pumps get comes from people like that). I was very happy with how professional Aira were, and my colleague had no problems with his system. The installation went smoothly and on time, the whole installation is very neat, the pump itself fits very nicely where the oil tank used to be. They were a bit slow removing the packaging, but really, that's a minor point. I've been amazed by how smoothly the system has worked in the four and a half months since installation, with only minor tweaks needed to keep the house at the right temperature. The cost of heating (including electricity supplied from solar panels) is already much cheaper than the oil system. So, yes I'm 100% happy with this system. Also, very good to see the new Green MP for Gorton and Denton in one of your pictures !

Following a reasonably good installation we have now taken in our first winter. The System just runs in the background and doesn't really take much management. We found it hard initially to adapt to how Heat Pumps work though. They adopt a low and slow approach to heating your home as this maintains the highest level of energy efficiency. The Aira system targets increasing temp by 1 deg C every 4 hours which seems slow but when you consider it only does this once or twice a year from cold thats not an issue; the systems maintain a constant temperature 24/7, the house is always warm. Our efficiency ranged from 6.3 COP in September, to 4.4 in January as outside temperatures made the system work harder (note this is compared to 0.85 for a gas system thoug). The app is good but could do with a few tweaks like more options for the temp settings for the hot water, and more than 1 cooldown period. The night time cooldown is great but if you have people that work nights where some sleep in the day having 2 periods of cooldown would be an advantage. Aira should consider offering radiator stats like Hive, as these helped us better control temperatures in certain rooms, but we had to use Hive for that. The app would also benefit from a temparature graph to show daily fluctuations in room stat temp, again I had an old Hive stat that I set up to do this. Overall our I reckon I can reduce my energy DD from £170/ mth to £160 so not a great saving, but going green feels good

The house dates back in part to the 1700s or 1800s the original deeds were lost in a fire and the current ones date from 1827. The house was modernised in 1960 and extended in 1984. It has some solid stone walls and some cavity walls. We had heated the house using anotther provider, which we found suited us, but the cost kept going up and we couldn’t change supplier. I had seen an article on line about Aira and contacted them but they didn’t have installers in our area at the time but they asked if they could come back when they had a local team. Whilst it seemed an age at the time they phoned back and we started the process and all looked set fair for a summer installation. Until the council planning department called in the application. Despite there being no objections the council sat on the application until the very last day which took us towards the last week of November. Andy and his team were excellent and the heat pump, hot water tank, buffer tank and all the radiators were installed within the week. We had a minor glitch over the weekend but they kept the heating going remotely and the blocked filter was quickly sorted. House consistently warm, costs less than half, wife very happy. There are many articles that try to put people off heat pumps but what ever the system enough energy has to be pumped into the house to maintain the temperature and cope with the heat loss. We always ran the heating 24/7, Aira did the sums for their system it works beautifully.Thanks to all of you.

Pre-sales process was OK. It had the usual sales pressure tactics that consumers hate (time-based managers sales discount, referral discounts etc). Looking back they were not very good at the technical assessment stage. They specced a larger model first then later it was changed it to a smaller one which is affecting me now. Install was OK. Took 5 days and workers were clean, helpful and tidy. Hardware looks well-designed and sturdy. Workers were not able to finish provisioning process and I had to complete it myself over the weekend when support was limited. Initially I was impressed with what was offered in terms of support and comfort guarantee but after being in contact with them I’ve found it to be poor. Support is supposed to be 24/7 but I haven’t found it to be useful. Over the cold snap I logged a performance problem and asked for an engineer to come out but it took over a week. Replies from the support person takes days and weren’t useful. As I’m part of a group of Aira users I can tell that my system’s performance is way below others here in UK and now I’m having to argue my case with their support even though I would expect them to know this and even more to have been proactive. Because of this my usage cost is higher than expected. Overall what I’m receiving now isn’t in line what I’d expect for such a high installation and ongoing support cost.

Installation of 12KW Heat Pump System. The process of initial design work (including site survey) was handled quickly and professionally. This was needed due to the failure of the existing gas boiler system. The complex installation was carried out over a period of four days by a competent team with minimum disruption to the householder. Aira staff were respectful and kept the work area clean and safe. The installation was carried out on schedule and budget. Communication was always easy and clear. The required documentation was supplied on completion of the installation. A small leak on external pipework was discovered shortly after completion. Aira was informed and quickly carried out the necessary repairs. The Air Heat Pump system has been continuously running for 10 months and keeps our 5-bedroom house at a constant temperature of 20C throughout.

We had our system installed in late 2024 after our (15 year old) gas boiler packed in. A new boiler was £5k and our house is a 2011, well insulated build, so it was a no brainer to look at a heat pump. Aira were “mid-tier” on pricing but included the 15-year guarantee at the time for free. The installation team were superb, all craftsmen, taking a lot of care to do a good job. Our install involved quite a long run of piping and electrics as we wanted to put the external unit on the other side of the house. It looks very neat. Since then we’ve only had one call out to resolve declining pressure, which turned out to be a slightly leaking external valve. It was identified and resolved within 30 minutes, no issues since. The App has been improved substantially since we started, bugs fixed and new functions added. We basically just leave it to sort itself out and it keeps the house within 0.5C of the target temperature. It modulates down very well and so will happily potter along drawing around 500W when it’s not really cold. Our SCOP is around 4.5. Lowest it gets is 3.5 in mid Winter, rising to 5.5+ in Spring when temps are 10C+. We had our gas supply removed and our hob replaced with an induction. One point to note on running costs, we have solar + battery and this helps a lot keep costs low, as we can run 85%+ at off peak rates. Make sure you do the maths if you don’t. Given the 4 x cost difference between gas and electricity it may be marginal. We’re very happy with it.

The whole process was very efficiently carried out, from initial visit to technical survey, and quote. The installation team worked hard and completed on time. Any teething problems were sorted promptly. We are enjoying a nice warm house and plenty of hot water. Our bills are lower than before, when we had a gas combi boiler and gas hob. Overall we're glad we moved to a heat pump rather than replacing our ageing boiler.

Aira installed our heat pump over a few days in July 2024. They were a very professional team of plumbers and electricians who dealt with the space constraints expertly. The heat pump components were fitted while other building work was also taking place, and the Aira team were flexible in responding to another subcontractor completing our underfloor heating system. There was a delay in receipt of the thermostat, but this had minimal impact as the system had been installed in the summer. Aira were very quick to respond to any problems arising during the commissioning period. We are delighted with our heat pump and its performance.

Recently contacted Aira with a minor heat pump issue. I phoned the team Monday morning 9am, by midday I had an engineer at my house solving the problem. Very friendly customer service, extremely quick to send out an engineer, and Alfred (the engineer) was very quick to locate and solve the problem. Very happy customer.