Aira

First of all, I'm extremely reluctant to leave a review that is critical of any business. I've only done it before to warn of a scam. I've thought long and hard before leaving this review. For me, the test of how good any business is is how they behave in the event something goes wrong. Do they resolve the problem? I originally had a Heat Pump installed by Aira in June 2024. That was followed by the Aira Solar and Battery in November 2024. There were problems with both installations, but I'll talk only about the Heat Pump here. The Heat Pump system was a mix of excellent planning and suboptimal installation that took longer than originally planned and left a long snagging list. To their credit, Aira did return on multiple occasions to fix all the snags to my satisfaction. But the system does not work. For a long time, the system pumped out excessive heat and could not be stopped. This has been partially rectified. (the sensor in the buffer tank not inserted fully issue). More recently, the system demands huge amounts of energy and supplies excess heat when not required. The thermostat seems to have no material effect. When this issue was raised, I believe their tech support changed something remotely. Now, the system struggles to maintain 17 degrees and will just not warm up. Out-of-hours calls are answered but never followed up. Customer Service, during office hours, seems to care little about no heating nor inability to meet their "comfort guarantee". Avoid.

Following our brilliant installation on the 7 March, we had Charlie and Ryan (Operations Service Manager), back on site for a couple of days to iron out some teething problems and true to form, they were yet again outstanding. Stripping down my UFH manifold, replacing old valves and flow meters, resolving a flow issue with my main bathroom, flushing the entire system and balancing it again with exquisite precision. So glad I chose Aira, out of my 5 contenders, and got the 15-year peace of mind parts and labour warranty, which I have already needed to access and they delivered. To my mind, these guys are the John Lewis of Heat Pumps and I feel very supported by the Facebook customer group called ‘AIRA heat pump owners UK’, which is friendly and supportive. John, Asher and Kishore were first-class ambassadors of Aira, working with total professionalism, creativity, flexibility & tenacity. Each and every day they were working by 8am and some days did not finish until 8pm without taking a break during the day with Kishore the electrician, putting in an 8 am to 11 pm one day. Nothing was too much trouble and this team truly went the extra mile. Based on the quality of Aira's Heat Pump, their exemplary service and the deep knowledge and experience of their System Design Engineers, installation teams and on-call engineers, and their 15 years warranty, I have no hesitation in recommending them as the first choice for heat pumps.

After researching a number of ASHP providers, I eventually chose Aira. From start to finish, the process was smooth and painless. The installation undertaken when promised and what I believe is the best-looking ashp on the market was fitted. All the installers were polite and always tidied up at the end of the day. Just under three days fitting for a 5-bed house. The results are amazing. Comfortable heat throughout the house, on-demand piping hot water, and a reduction in utility bills.