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Trusted Traders

Alan Mack Plumbing & Heating Services

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4.8

20 Reviews

About

This business has not added a description yet.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance

Customer reviews

Reviews summary

4.8
20 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Really good service.
Customer Service
Quality
Value
The second time we've used Alan. So good, so reliable, a real pleasure to have him working in our home.
Laurence, London10/09/2018
Job well done
Customer Service
Quality
Value
Alan replaced 2 radiators, fixed a couple of taps plus the toilet and fitted a new head on the diverter valve. he explained things as he went along, was very courteous & did a great job all round.
Peter, London30/07/2018
Professional, thorough and prompt
Customer Service
Quality
Value
Alan did an excellent job replacing my broken boiler. He was patient and thorough in explaining what was wrong with the old boiler and the pros and cons for replacement versus repair. Once I agreed on replacement he walked me through the justification for which boiler model was appropriate and prepared a quote for the work. His team completed the work in less time then projected and cleaned up completely when everything was done. I would recommend him without hesitation and he will be my first call should ever the need arise.
Tom Murray14/06/2018
Thank you Alan!
Customer Service
Quality
Value
Alan replaced our old boiler yesterday and fitted a new one. He was speedy, efficient, friendly and had our new boiler installed, up and running quicker than we'd expected. He brought a hoover with and used it, asked for a brush to clean up and although no plumber or heating engineer is cheap, his price was very competitive. We'd thoroughly recommend Alan.
laurence05/05/2018
Professional and friendly
Customer Service
Quality
Value
Alan fixed our bath tub that wasn't installed well initially. He listened and understood what we needed, he explained things clearly, and offered advice. Thoroughly recommended.
Dom, London17/04/2018
Fast, respectful and brilliant work
Customer Service
Quality
Value
Replaced our very old boiler that wasn't installed well initially. He did it all brilliantly - very fast and left the area cleaner than before he came. He fixed all the mistakes the old installers made for us and kept us informed throughout. Absolutely a specialist at his job. He's also very polite and transparent, thoroughly recommended!
Jake Calvert14/02/2018
Excellent
Customer Service
Quality
Value
I have always used this company. I would always recommend. Excellent service.
Cheryl, London02/02/2018
Knowledgeable and helpful.
Customer Service
Quality
Value
Really impressed by Alan. We have had a year of plumbing crisis, and five different plumbers. Alan is the first who seemed to understand our plumbing, explained things clearly, and offered advice. Will be using him from now on.
Jan, London05/01/2018
Reliable & friendly engineer
Customer Service
Quality
Value
Alan can be tricky to get hold of sometimes but that must be down to the demand of his quality of work. He is trustworthy and reliable and has been maintaining the boiler he installed in 2012 since. Hard to find.
Which? Trusted Traders Consumer04/01/2018
Professional, knowledgeable and approachable
Customer Service
Quality
Value
Alan Mack came to our flat twice this year, and we were very pleased with his work. We would recommend his services without hesitation. We found Alan to be very professional, knowledgeable and approachable and we appreciated the time he took to discuss the work and give valuable advice.
LawCha30/12/2017