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Alan Mack Plumbing & Heating Services

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4.9

80 Reviews

Organisations and Awards

Aug 2020
Aug 2019

About

I, Alan Mack have over 20 years’ experience in heating. All our engineers have a minimum of 10 years knowledge. We specialise in boiler repair, installation and maintenance. Having worked in the industry I have pretty much seen it all from good to bad repairs and installations.

We will advise on the most cost effective and efficient type of system for your property. Our goal is to install or maintain a heating systems that will running at the optimum efficiently to save on fuel consumption which means lesser fuel bills for our customers during boiler life span.

We are up to date with all the latest products available to us on the market. We feel it’s very important to stay with the times and offer all available products to us.

Let’s be honest a new boiler is usually an expected cost and most haven’t had an allowance in place. The products we use vary but we only insist on leading brands such as Worcester Bosch, Valliant or Viessmann in regards to boiler to which we can offer extended warranties on.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Gas fire repair and servicing
    • Immersion Heaters
    • Underfloor heating
    • Gas cooker installation
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

Customer reviews

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4.9
80 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Prompt visit/ Highly Professional
Customer Service
Quality
Value
Alan came promptly to repair a central heating issue. Throughout the visit he explained everything clearly, spelled out the costs and completed the work very effectively and professionally. He is clearly a person of integrity and I wouldn’t hesitate to recommend him.
Karen in Central London Posted on 05/05/2021 , work completed 05/05/2021
Exceptional service
Customer Service
Quality
Value
I have used Alan before on a boiler repair a while back and needed a complete house heating system put in my new house I bought last year Alan has been working here for for about 7 months. He's installed a new boiler and cylinder underfloor heating and a pumped system to increase my pressure like he suggested he's also installed 3 new bathrooms for me. His services and recommendation has been outstanding. He's gone above and beyond with his service and even helped me with recommend other excellent tradesmen when I was I stuck or let down. It was exhausting this project but working with Alan was a relief and had total confidence when he carried out what he said he would do. To say I'm happy would be an understatement. Will always use his services.
Customer in Greater London Posted on 18/04/2021 , work completed 16/04/2021
Excellent Service
Customer Service
Quality
Value
Alan came round promptly to replace a broken tap. He did a fast and efficient job and charged a fair price. Not only is he a consummate professional but he’s also a genuine and trustworthy guy! I have no hesitation in recommending Alan for any plumbing needs you have.
Alexander in Greater London Posted on 29/03/2021 , work completed 29/03/2021
Went above and beyond to get the job done
Customer Service
Quality
Value
Alan Mack recently installed a new boiler for us at my elderly mum’s property after she had been let down by Homeserve and had been without heating and hot water for a month. For a whole variety of reasons, it was an awkward and difficult job, not least because lack of use for a month of the 40yr old heating system resulted in a blockage that was extremely difficult to fix. Alan went above and beyond to resolve the problem, persisting with a whole range of potential solutions, so committed was he to leaving my mum with a fully functioning system, which in the end he achieved. We were very grateful for his persistence and his transparency and integrity in coming to a fair price to cover his additional unforeseen costs. We would not hesitate to recommend Alan, who we also found to be very competitively priced compared to British Gas.
Customer in Hertfordshire Posted on 28/03/2021 , work completed 24/03/2021
Leak from plumbed Fridge/Freezer
Customer Service
Quality
Value
Alan has undertaken reairs to my boiler in the past, and I contacted him when the water connection to my plumbed fridge /freezer was leaking. He arrived with the necessary part and speedily sorted out the problem.
Customer in Greater London Posted on 05/03/2021 , work completed 23/02/2021
Installed New Boiler
Customer Service
Quality
Value
I contacted Alan Mack as he was an approved installer on the Worcester Bosch website. Alan Mack gave a reasonable quote to install a new boiler. He did a great job installing it and the whole job was done within a day. He has a very professional and polite manner and I would not hesitate to hire him again.
Customer in Greater London Posted on 15/11/2020 , work completed 12/11/2020
Alan was excellent. He really explained the process to us of fitting a new boiler and element and also the hive.
Customer Service
Quality
Value
Really good boiler installer and super efficient. Alan really knows his trade and explained everything to us very clearly. Our boiler was quickly in and up and running. He also rewired the system and changed an element. Plus fitted the hive thermostat. Really good job and can highly recommend him.
Customer in Greater London Posted on 11/11/2020 , work completed 10/11/2020
Ongoing problem finally fixed
Customer Service
Quality
Value
I found Alan mack online and asked him to come and have a look at my pressure in my cold water throughout my house. There has been several other plumbers to try to fix this and have spent considerable amount of money to rectify. Alan knew pretty my straight away what the problem could be and explained it in a easy way to understand and withing 2 hrs my water was running perfectly. His cost was a fraction of what I have paid in the past. I have had this problem for yrs and started to give up until Alan came round. I will forever be grateful to him and will always be using him from now on.
Customer in Greater London Posted on 29/10/2020 , work completed 29/10/2020
Helped us out of a tight spot
Customer Service
Quality
Value
Alan helped repair our ufh on a Saturday in order to be ready to screed our floor on the monday. Once onsite he was 100% Committed to Getting the job done.
Customer in Surrey Posted on 14/10/2020 , work completed 03/10/2020
Quick and efficient
Customer Service
Quality
Value
Alan responded quickly to my request to find a plumber to investigate why my central heating system was losing pressure. He found the problem and got it fixed quickly. He was knowledgeable and pleasant to deal with.
Customer in Greater London Posted on 03/10/2020 , work completed 28/09/2020