Alan Mack Plumbing & Heating Services

Initially contacted Alan about removing a radiator and replacing it with a vertical one. When he initially visited he inspected the whole heating system and helped me to make an informed decision about replacing the boiler and all the radiators which were old and on borrowed time. I also asked him to fit a new kitchen sink, tap, bathroom vanity unit and shower screen. He helped me decide on a new kitchen sink and tap and supplied a shower screen at a highly discounted price. The work was completed to the highest standard on the agreed dates and for a fair price. Most importantly, Alan is a very genuine, engaging and knowledgeable person who you can trust and feel comfortable being in your home. He went above and beyond to make sure the job was done properly and explained everything clearly. He always kept me updated with what he was doing and dealt with any issues that popped up. I will use Alan for boiler servicing and any other plumbing and heating work required in the future.

Suddenly, the boiler just decided not to work any more: no hot water. A friend highly recommended I get in touch with Alan. Alan patiently explains everything in a comprehensive quote. Quotes a fair price. And, he is a kind, empathetically flexible, knowledgeable professional. Boiler breakdown is very stressful, without any additional drama Alan turns it into a pleasant experience.

Alan replied promptly and courteously to my initial enquiry. After a helpful conversation, in which he indicated how I could make the most economical choices, we agreed a date for the work to be done. Alan installed a new mixer tap in my kitchen - not an easy task as he had to pull out the dishwasher to gain access to the infrastructure of my sink. He also repaired a mystery leak under the sink. An issue with the toilet cistern was solved by replacing the ball valve. He had anticipated this problem and had put a replacement in his van, just in case. Finally, a heating job: my gas fire was not working so Alan gave it all a thorough clean to remove debris that had accumulated. He also advised that I buy a new CO detector and that I have the chimney swept. At every stage of each job, Alan kept me informed of the steps he was taking. And everything was left spotless after he had finished. A good afternoon's work!

Very happy with the work carried out by Alan and his team. All radiators replaced, boiler services as per original quote. Alan answered all my questions and I would definitely use him again.

Prompt & fast service Completed gas boiler ‘ heater check Gave peace of mind. Pleased to have found this team.

Alan installed a replacement Worcester Bosch boiler for me on November 6th, with replacement radiator valves, a replacement towel rail and a replacement thermostat. He left me with details of what aftercare might be required and how to program the thermostat. I have had the new system now for two weeks and I'm delighted to say it is all working perfectly. The operation was performed efficiently and with minimum mess. I have no reservations about recommending Alan Mack plumbing and heating services. (The Honeywell leaflet instructions could be better. Fortunately there is an excellent YouTube video.......)

Great service , timing and friendly personality. Repaired leak in the system with discounted fare which was highly appreciated.

Thorough service, explained the process clearly giving advice of future work required. Would recommend.

Alan installed what was for us, a totally new boiler system as well as seven new radiators a year ago. He returned today for the first annual inspection and check. We have been very impressed with his knowledge and appreciated his lucid explanations especially as we changed over to a completely different central heating system. The installation was carried out with minimal fuss, mess and disruption and included installing some new pipework, taking out the old boiler and both the hot water and cold water tanks. We were delighted to see him back today for the annual check. We recommend him most highly.

Alan popped in out of hours to have a look at old boiler, quickly arranged for a replacement and arrived a couple of days to later to install. Great job ... all very neat and tidy afterwards too, with good info provided including about boilers in general. Also rang when he said he would, did what he said he would. Smart and decent bloke. Thank you, Alan!