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Alan Mack Plumbing & Heating Services

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4.9

67 Reviews

Organisations and Awards

Aug 2020
Aug 2019

About

I, Alan Mack have over 20 years’ experience in heating. All our engineers have a minimum of 10 years knowledge. We specialise in boiler repair, installation and maintenance. Having worked in the industry I have pretty much seen it all from good to bad repairs and installations.

We will advise on the most cost effective and efficient type of system for your property. Our goal is to install or maintain a heating systems that will running at the optimum efficiently to save on fuel consumption which means lesser fuel bills for our customers during boiler life span.

We are up to date with all the latest products available to us on the market. We feel it’s very important to stay with the times and offer all available products to us.

Let’s be honest a new boiler is usually an expected cost and most haven’t had an allowance in place. The products we use vary but we only insist on leading brands such as Worcester Bosch, Valliant or Viessmann in regards to boiler to which we can offer extended warranties on.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Gas fire repair and servicing
    • Immersion Heaters
    • Underfloor heating
    • Gas cooker installation
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

Customer reviews

4.9
67 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Annual gas boiler service
Customer Service
Quality
Value
Alan was able to attend to the task promptly. He arrived punctually and addressed me politely and courteously. He checked the boiler and found it to be in good condition and informed me of any signs that would indicate a need for any investigation at any point in the future. He also checked the radiators and the heating system and discovered an airlock.Alan found and resolved the cause of the airlock. He also checked all the gas pipework. Alan explained all that he did and recommended appropriate settings for the valves. The work was completed according to the agreed schedule and budget In resolving the air lock Alan found that specified valves were faulty. On the completion of his inspection,we discussed the heating system and Alan provided details and costs of the valve replacements and costs of replacing radiators, as discussed. I was particularly impressed by Alan's attention to detail and determination to provide high and quality standards in his work.
Customer in Greater London Posted on 18/08/2020 , work completed 12/08/2020
Installation of my boiler
Customer Service
Quality
Value
Alan installed my boiler a few weeks ago and I am extremely pleased with his level of professionalism. The installation came about as a result of my boiler breaking down during the lockdown period. Alan was very understanding and respectful with regards to the social distancing, but still carried out his chores deligently. He took his time in explaining what needed to be done prior to, during and after the installation. This was certainly what was appreciated the most about his work. He was also very tidy and fairly priced. My new boiler is working perfectly now and I would recommend Alan to anyone considering a boiler installation.
Customer in Greater London Posted on 30/04/2020 , work completed 20/04/2020
Toilet collapse in a time of virus
Customer Service
Quality
Value
I was home and sick with food poisoning when my toilet kept running wasting loads of water. I called Alan and he came round the next day and wrestled with my toilet. He applied a fix, then returned the next day with the right part. He also checked over my boiler and gave me some good tips on keeping it running smoothly. He gave a reasonable price and checked it was ok with me before starting work. His work is first class and I would use him again and again. Thanks Alan.
Customer in Greater London Posted on 21/04/2020 , work completed 21/04/2020
Installation of boiler
Customer Service
Quality
Value
After unsatisfactory service, lack of communication from my previous heating engineer, and £500 poorer on various 'small' repairs over the past 18 months, I found Alan on Which? I called him Tuesday evening, he came round Wednesday morning to review the situation, advised new boiler (old one being 10 plus years old), new flue and thermostat required, gave a very competitive quote and had the new boiler installed by Friday morning. He explained everything in layman's terms, so I felt confident with what he was doing. His work was very neat and he left the work area spotless afterwards. I was so impressed. Thank you Alan!
Customer in Greater London Posted on 22/03/2020 , work completed 20/03/2020
Replacement of in built stove
Customer Service
Quality
Value
Alan attended our property and replaced a faulty in built stove with a new one. Alan was excellent with his communications and arrived at the time agreed . Although this was not a big job it was was potentially tricky and the work was carried out without fuss. Alan tested the installed the stove and supplied the associated paperwork. All works were carried out on time and budget. The works areas were left neat and tidy.
Customer in Greater London Posted on 24/02/2020 , work completed 24/02/2020
Vaillant boiler repaired
Customer Service
Quality
Value
My vaillant eco tec plus boiler was showing a f27 fault code and needed the pcb board replaced. Alan did the work calmly and efficiently and with clear explanation. He also sorted out the thermometer and advised on possible future issues with this 9 year old boiler.
Customer in Greater London Posted on 03/02/2020 , work completed 03/02/2020
Underfloor heating sorted
Customer Service
Quality
Value
We had a longstanding underfloor heating issue, which we needed to be investigated and resolved. Based on the reviews, and closeness to our house, Alan seemed to be a good fit. He was easy to reach, and when he came out to the house, he was able to investigate, diagnose and resolve the problem in a very short time frame. He also explained what the issue was, without resorting to jargon and confusing language. Once we had agreed a price, he fixed the issue and also provided some advice on things to watch out for in terms of the heating system generally. Clean and tidy too - would definitely recommend.
Customer in Greater London Posted on 14/01/2020 , work completed 10/01/2020
Down to earth, good quality service.
Customer Service
Quality
Value
I contacted Alan Mack to enquire about a boiler service after finding their details on Which. They provided me with the best quote and so I booked their services. I received a first class service including a free lesson on how to reset the pressure on my boiler! He also got two of my radiators working again. Polite and friendly service, but the best thing was; I paid a good rate and I know more about my boiler than ever before! I will definitely be using their services again.
Customer in Greater London Posted on 08/01/2020 , work completed 08/01/2020
Amazing, saved me a small fortune.. will be using for life!
Had a faulty radiator in one room. One company quoted me £78 call out charge alone, then cancelled the appointment on the day they were due to arrive... so I looked elsewhere and came across Alan Mack and decided to give them a call. Immediately they guided me on what the issue could be, and told me what to do over the phone... it worked and my radiator came on... no fee no charge, just honest advice. I will be using them for life! Thank you so much!
Customer in Greater London Posted on 10/12/2019 (Reviewer did not use service)
Thoroughly recommended
Customer Service
Quality
Value
Alan gave good advice regarding my central heating system and devised the most practical and efficient way of updating it. He and his team arrived when they said they would and completed the job in the two days allowed, despite many and various distractions and difficulties. All way through the job he made me aware of any potential problems and was able to overcome all of them to my satisfaction, including the removal of an old cylinder housed in an especially inaccessible cupboard with the minimum of mess. I was most impressed with his team's professionalism and have been very pleased with the system now installed.
Customer in Greater London Posted on 09/12/2019 , work completed 06/12/2019