We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice

Endorsed by

Which

?

Trusted Traders

Alan Mack Plumbing & Heating Services

Profile thumb alan pic 2 png

4.9

75 Reviews

Organisations and Awards

Aug 2020
Aug 2019

About

I, Alan Mack have over 20 years’ experience in heating. All our engineers have a minimum of 10 years knowledge. We specialise in boiler repair, installation and maintenance. Having worked in the industry I have pretty much seen it all from good to bad repairs and installations.

We will advise on the most cost effective and efficient type of system for your property. Our goal is to install or maintain a heating systems that will running at the optimum efficiently to save on fuel consumption which means lesser fuel bills for our customers during boiler life span.

We are up to date with all the latest products available to us on the market. We feel it’s very important to stay with the times and offer all available products to us.

Let’s be honest a new boiler is usually an expected cost and most haven’t had an allowance in place. The products we use vary but we only insist on leading brands such as Worcester Bosch, Valliant or Viessmann in regards to boiler to which we can offer extended warranties on.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Gas fire repair and servicing
    • Immersion Heaters
    • Underfloor heating
    • Gas cooker installation
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
75 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Installed New Boiler
Customer Service
Quality
Value
I contacted Alan Mack as he was an approved installer on the Worcester Bosch website. Alan Mack gave a reasonable quote to install a new boiler. He did a great job installing it and the whole job was done within a day. He has a very professional and polite manner and I would not hesitate to hire him again.
Customer in Greater London Posted on 15/11/2020 , work completed 12/11/2020
Alan was excellent. He really explained the process to us of fitting a new boiler and element and also the hive.
Customer Service
Quality
Value
Really good boiler installer and super efficient. Alan really knows his trade and explained everything to us very clearly. Our boiler was quickly in and up and running. He also rewired the system and changed an element. Plus fitted the hive thermostat. Really good job and can highly recommend him.
Customer in Greater London Posted on 11/11/2020 , work completed 10/11/2020
Ongoing problem finally fixed
Customer Service
Quality
Value
I found Alan mack online and asked him to come and have a look at my pressure in my cold water throughout my house. There has been several other plumbers to try to fix this and have spent considerable amount of money to rectify. Alan knew pretty my straight away what the problem could be and explained it in a easy way to understand and withing 2 hrs my water was running perfectly. His cost was a fraction of what I have paid in the past. I have had this problem for yrs and started to give up until Alan came round. I will forever be grateful to him and will always be using him from now on.
Customer in Greater London Posted on 29/10/2020 , work completed 29/10/2020
Helped us out of a tight spot
Customer Service
Quality
Value
Alan helped repair our ufh on a Saturday in order to be ready to screed our floor on the monday. Once onsite he was 100% Committed to Getting the job done.
Customer in Surrey Posted on 14/10/2020 , work completed 03/10/2020
Quick and efficient
Customer Service
Quality
Value
Alan responded quickly to my request to find a plumber to investigate why my central heating system was losing pressure. He found the problem and got it fixed quickly. He was knowledgeable and pleasant to deal with.
Customer in Greater London Posted on 03/10/2020 , work completed 28/09/2020
Helpful, Polite and Very Efficient
Customer Service
Quality
Value
I have used his services before and was very happy to request them once again. He provided me with a boiler service and landlord gas safety check for a good price. He was efficient and knowledgeable but also polite and got the job done whilst providing me with some expert advice. I will definitely use him again.
Jo in Greater London Posted on 30/09/2020 , work completed 29/09/2020
New boiler fitted
Customer Service
Quality
Value
Alan fitted a new boiler, converting the house from traditional to combi. This took two days. Alan gave confidence throughout that he knew what he was doing, how the work would go and it was all done to the required standard. He had opportunities to boost the final bill but choose not to do so, indeed providing better value instead. I've marked him down one star on Customer Service since he isn't the greatest at communicating in advance - but once he has communicated he has proved committed and reliable.
Customer in Greater London Posted on 28/09/2020 , work completed 10/09/2020
Very knowledgeable heating engineer
Customer Service
Quality
Value
I have used Alan Mack twice this year, and both times he has speedily diagnosed the fault with my boiler. The first visit was a leak in pipework behind the boiler. The boiler was a large freestanding boiler in a tight space, but Alan was able to remove the boiler and fix the leak. He also made secure the extraction pipe above. Very pleased with his knowledge and speed of response.
Customer in Greater London Posted on 11/09/2020 , work completed 11/09/2020
Annual gas boiler service
Customer Service
Quality
Value
Alan was able to attend to the task promptly. He arrived punctually and addressed me politely and courteously. He checked the boiler and found it to be in good condition and informed me of any signs that would indicate a need for any investigation at any point in the future. He also checked the radiators and the heating system and discovered an airlock.Alan found and resolved the cause of the airlock. He also checked all the gas pipework. Alan explained all that he did and recommended appropriate settings for the valves. The work was completed according to the agreed schedule and budget In resolving the air lock Alan found that specified valves were faulty. On the completion of his inspection,we discussed the heating system and Alan provided details and costs of the valve replacements and costs of replacing radiators, as discussed. I was particularly impressed by Alan's attention to detail and determination to provide high and quality standards in his work.
Customer in Greater London Posted on 18/08/2020 , work completed 12/08/2020
Installation of my boiler
Customer Service
Quality
Value
Alan installed my boiler a few weeks ago and I am extremely pleased with his level of professionalism. The installation came about as a result of my boiler breaking down during the lockdown period. Alan was very understanding and respectful with regards to the social distancing, but still carried out his chores deligently. He took his time in explaining what needed to be done prior to, during and after the installation. This was certainly what was appreciated the most about his work. He was also very tidy and fairly priced. My new boiler is working perfectly now and I would recommend Alan to anyone considering a boiler installation.
Customer in Greater London Posted on 30/04/2020 , work completed 20/04/2020