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Alan Mack Plumbing & Heating Services

4.9

101 Reviews

Opening Hours
Today - 07:00–20:00
  • Monday 07:00–20:00
  • Tuesday 07:00–20:00
  • Wednesday 07:00–20:00
  • Thursday 07:00–20:00
  • Friday 07:00–20:00
  • Saturday 07:00–20:00
  • Sunday - Closed

Organisations and Awards

Aug 2020
Aug 2019

About

At Alan Mack Plumbing and Heating, we deliver exceptional service backed by nearly 30 years of experience. As a family-run business, we take pride in offering a range of options and price points for every job, big or small.

We specialize in recommending the most cost-effective heating systems for your property, whether it’s a combi, system, or conventional boiler. Our goal is to ensure your heating system operates efficiently, reducing fuel consumption and lowering your bills.

We stay current with the latest products and highly recommend Worcester Bosch, Viessmann, and Vaillant boilers. As approved installers, we provide extended warranties of up to 12 years.

Our services include:
- Boiler replacement, service, and repair
- Cylinder installation
- Heating controls (Hive, Nest)
- Magnetic power flushing
- Radiator installation
- Booster pumps
- General plumbing and gas work
- Landlord certificates
Please don’t hesitate to call us for inquiries or to schedule a service.

Thank you, Alan Mack

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Gas fire repair and servicing
    • Immersion Heaters
    • Underfloor heating
    • Gas cooker installation

Customer reviews

Why you can trust these reviews

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4.9
101 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Professional and patient
Alan went above and beyond in helping me get the correct heating system. After picking Alan from a few other engineers he came on the day that was agreed He installed a new Worcester combi boiler along with 4 new radiators. He recommended a towel rail which I'm very happy with as it uplifts the bathroom. On completion, I was extremely happy with his workmanship and left the property tidy I'm really impressed with Alan putting back a tiled boxing better than originally as other plumbers said they would need to smash it out to get to the pipes I would 100% recommend Alan
Customer in Greater London Posted on 08/11/2024 (Reviewer did not use service)
New Boiler & Megaflow Install
Customer Service
Quality
Value
Alan was a very knowledgeable Heating engineer, he wasn’t the cheapest, but as they say, you get what you pay for. From the start to finish I have no complaints, when he visited my house 1st time, we set and I went through my requirements and problems, and he gave me a quote with recommendations, he spent well over discussing my requirements. When i was ready, I called him again, and he spent good amount of time explaining everything in details. While installing the boiler, he came across poor wiring and he sorted that out for me without additional charges, it did take him good few hours to sort the wiring. He also sorted out my old piping in the roof which looked like cobweb, but he sorted that out too, his piping skills are to be admired. Throughout the install he asked if I was happy with the progress of the job, also each day he would clear up all the mess before leaving for the day. Overall he is a excellent central heating engineer, and it was a pleasure picking the right person for the job, I would recommend Alan to anyone.
Customer in Greater London Posted on 17/10/2024 , work completed 18/09/2024
The trader replied (on 18/10/2024)
Thank you for your review It was a pleasure Alan Mack
The trader replied (on 18/10/2024)
Thank you for your review It was a pleasure Alan Mack
Job done successfully
Customer Service
Quality
Value
I had a leaking pipe. I got a number of names from Which and he got the highest rating. I chose him and booked an appointment with him for Monday. He came and explained to me the situation and the possible options, wishing to give me the best price for the job. He then did the repairs very successfully. I was very pleased with his work and told him that I would give him 5+ stars if it was possible to do so. Thank you for a job well done Alan.
Customer in Greater London Posted on 15/10/2024 , work completed 07/10/2024
The trader replied (on 18/10/2024)
Hello Thank you for the kind review. The job had some challenges like the wiring but I was determined to get it done to the standard I was happy with. It was a pleasure to work with you. See you for the boiler service next Yr. Thanks, Alan Mack
Exceptional service
Customer Service
Quality
Value
Initially contacted Alan about removing a radiator and replacing it with a vertical one. When he initially visited he inspected the whole heating system and helped me to make an informed decision about replacing the boiler and all the radiators which were old and on borrowed time. I also asked him to fit a new kitchen sink, tap, bathroom vanity unit and shower screen. He helped me decide on a new kitchen sink and tap and supplied a shower screen at a highly discounted price. The work was completed to the highest standard on the agreed dates and for a fair price. Most importantly, Alan is a very genuine, engaging and knowledgeable person who you can trust and feel comfortable being in your home. He went above and beyond to make sure the job was done properly and explained everything clearly. He always kept me updated with what he was doing and dealt with any issues that popped up. I will use Alan for boiler servicing and any other plumbing and heating work required in the future.
Customer in Greater London Posted on 24/08/2024 , work completed 21/08/2024
The trader replied (on 26/09/2024)
Thank you for your business It was a pleasure working for you Alan Mack
Obsolete Broken-down Boiler Replacement
Customer Service
Quality
Value
Suddenly, the boiler just decided not to work any more: no hot water. A friend highly recommended I get in touch with Alan. Alan patiently explains everything in a comprehensive quote. Quotes a fair price. And, he is a kind, empathetically flexible, knowledgeable professional. Boiler breakdown is very stressful, without any additional drama Alan turns it into a pleasant experience.
Customer in Greater London Posted on 08/08/2024 , work completed 06/08/2024
The trader replied (on 26/09/2024)
Thank you for your review I hope your happy with the work See you next year for a service Alan Mack
Plumbing jobs and gas fire service
Customer Service
Quality
Value
Alan replied promptly and courteously to my initial enquiry. After a helpful conversation, in which he indicated how I could make the most economical choices, we agreed a date for the work to be done. Alan installed a new mixer tap in my kitchen - not an easy task as he had to pull out the dishwasher to gain access to the infrastructure of my sink. He also repaired a mystery leak under the sink. An issue with the toilet cistern was solved by replacing the ball valve. He had anticipated this problem and had put a replacement in his van, just in case. Finally, a heating job: my gas fire was not working so Alan gave it all a thorough clean to remove debris that had accumulated. He also advised that I buy a new CO detector and that I have the chimney swept. At every stage of each job, Alan kept me informed of the steps he was taking. And everything was left spotless after he had finished. A good afternoon's work!
Customer in Greater London Posted on 05/08/2024 , work completed 01/08/2024
Replacement Radiators and Boiler Service
Customer Service
Quality
Value
Very happy with the work carried out by Alan and his team. All radiators replaced, boiler services as per original quote. Alan answered all my questions and I would definitely use him again.
Customer in Greater London Posted on 21/02/2024 , work completed 21/02/2024
Prompt and fast
Customer Service
Quality
Value
Prompt & fast service Completed gas boiler ‘ heater check Gave peace of mind. Pleased to have found this team.
Customer in Greater London Posted on 14/12/2023 , work completed 14/12/2023
New Boiler
Customer Service
Quality
Value
Alan installed a replacement Worcester Bosch boiler for me on November 6th, with replacement radiator valves, a replacement towel rail and a replacement thermostat. He left me with details of what aftercare might be required and how to program the thermostat. I have had the new system now for two weeks and I'm delighted to say it is all working perfectly. The operation was performed efficiently and with minimum mess. I have no reservations about recommending Alan Mack plumbing and heating services. (The Honeywell leaflet instructions could be better. Fortunately there is an excellent YouTube video.......)
Customer in Greater London Posted on 18/11/2023 , work completed 06/11/2023
Landlord certificate
Customer Service
Quality
Value
Great service , timing and friendly personality. Repaired leak in the system with discounted fare which was highly appreciated.
Customer in Greater London Posted on 24/08/2023 , work completed 23/08/2023