Endorsed by Which?

Alan Mack Plumbing & Heating Services

4.9

95 Reviews

Organisations and Awards

Aug 2020
Aug 2019

About

I, Alan Mack have over 20 years’ experience in heating. All our engineers have a minimum of 10 years knowledge. We specialise in boiler repair, installation and maintenance. Having worked in the industry I have pretty much seen it all from good to bad repairs and installations.

We will advise on the most cost effective and efficient type of system for your property. Our goal is to install or maintain a heating systems that will running at the optimum efficiently to save on fuel consumption which means lesser fuel bills for our customers during boiler life span.

We are up to date with all the latest products available to us on the market. We feel it’s very important to stay with the times and offer all available products to us.

Let’s be honest a new boiler is usually an expected cost and most haven’t had an allowance in place. The products we use vary but we only insist on leading brands such as Worcester Bosch, Valliant or Viessmann in regards to boiler to which we can offer extended warranties on.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Gas fire repair and servicing
    • Immersion Heaters
    • Underfloor heating
    • Gas cooker installation

Customer reviews

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4.9
95 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Replacement Radiators and Boiler Service
Customer Service
Quality
Value
Very happy with the work carried out by Alan and his team. All radiators replaced, boiler services as per original quote. Alan answered all my questions and I would definitely use him again.
Customer in Greater London Posted on 21/02/2024 , work completed 21/02/2024
Prompt and fast
Customer Service
Quality
Value
Prompt & fast service Completed gas boiler ‘ heater check Gave peace of mind. Pleased to have found this team.
Customer in Greater London Posted on 14/12/2023 , work completed 14/12/2023
New Boiler
Customer Service
Quality
Value
Alan installed a replacement Worcester Bosch boiler for me on November 6th, with replacement radiator valves, a replacement towel rail and a replacement thermostat. He left me with details of what aftercare might be required and how to program the thermostat. I have had the new system now for two weeks and I'm delighted to say it is all working perfectly. The operation was performed efficiently and with minimum mess. I have no reservations about recommending Alan Mack plumbing and heating services. (The Honeywell leaflet instructions could be better. Fortunately there is an excellent YouTube video.......)
Customer in Greater London Posted on 18/11/2023 , work completed 06/11/2023
Landlord certificate
Customer Service
Quality
Value
Great service , timing and friendly personality. Repaired leak in the system with discounted fare which was highly appreciated.
Customer in Greater London Posted on 24/08/2023 , work completed 23/08/2023
Boiler Service
Thorough service, explained the process clearly giving advice of future work required. Would recommend.
Customer in Greater London Posted on 22/08/2023 (Reviewer did not use service)
Knowledgeable and Excellent Service
Customer Service
Quality
Value
Alan installed what was for us, a totally new boiler system as well as seven new radiators a year ago. He returned today for the first annual inspection and check. We have been very impressed with his knowledge and appreciated his lucid explanations especially as we changed over to a completely different central heating system. The installation was carried out with minimal fuss, mess and disruption and included installing some new pipework, taking out the old boiler and both the hot water and cold water tanks. We were delighted to see him back today for the annual check. We recommend him most highly.
Customer in Greater London Posted on 06/06/2023 , work completed 22/06/2022
Boiler emergency
Customer Service
Quality
Value
My ancient boiler broke down during the cold snap just before Christmas. Alan went above and beyond to try and fix it in short term, despite being extremely busy at that time. He did manage to get it going again which tied us over until the new year. He has recently installed a new boiler and at the same time made a number of upgrades to the whole central heating system which were overdue. In my view that is where the benefit comes in - using someone who knows and understands your heating system versus random heating engineers sent by British Gas. Alan explains the technical details well which makes you feel a bit more in control. The work was done with a high degree of professionalism to the agreed schedule and budget and I would be happy to recommend Alan to my friends.
Customer in Greater London Posted on 17/01/2023 , work completed 10/01/2023
New Viessmann Boiler
Customer Service
Quality
Value
After deliberating for a long time finally decided it was time to change my old back boiler that had served me well for the last 25 years. Alan explained the options available to me before installation and his technical knowledge impressed me and where he could not answer a query he was open with me and he came back later with the answer. Alan estimated the work would take around 3 days and they did it in 2 days. Very high standard of work and did a few extras without charging me any additional amount. Was very pleased with the outcome.
Roger in Greater London Posted on 07/01/2023 , work completed 05/01/2023
Very satisfactory work
Customer Service
Quality
Value
I rang Alan when our wireless thermostat (and therefore central heating) stopped working just before Christmas. He kindly guided me over the phone how to put it right and came round a few days later to install a new thermostat. He also serviced our boiler and fixed a leaking radiator at the same time and then fitted a new filter tap in our kitchen, which turned out to be quite tricky. They were all long overdue jobs so we were very grateful, particularly to have a working kitchen tap again. I also appreciated the way he explained what needed doing and what it would entail.
Customer in Greater London Posted on 02/01/2023 , work completed 20/12/2022
Replacement of boilers
Customer Service
Quality
Value
We contacted Alan as the Vaillant boiler installed in 2016 developed fault 28, it was the worst fault possible as it covered so many scenarios, and was out of guarantee. The most common fault replacing the PCB board failed, which was £250. The older Vaillant boiler same model was ok but 10 years old. Following a discussion the advice was to replace them both at the same time. We chose to install Worcester Bosch replacements as these had proved to be very reliable in our previous home and Alan had installed and serviced them. Alan sourced 2 Worcester Bosch boilers and gave us a quote the next day, Saturday, which was agreed and the work was completed on the following Friday, with a 10 year guarantee. On Friday morning he arrived on time and the job was completed by 4pm which included testing the system, completing the paperwork and clearing everything away leaving the place tidy. He completed the job without any fuss. Alan is always reliable, always texts to say what time he is coming. He has been our go to heating engineer/ plumber since 2010. I would not hesitate to recommend him.
Customer in Buckinghamshire Posted on 28/09/2022 , work completed 16/09/2022
Tricky pipework transfer from communal tank to mains
Customer Service
Quality
Value
We had a job we'd been putting off for a while. Very old and fragile pipes connected to a communal tank needed to be disconnected and capped off, and new copper pipework needed to be run through from the mains. There were a few risks involved with this one, but there was no one else I would have trusted with it. Alan has serviced our boiler a couple of times and done another excellent plumbing job for us, and was the only person we considered for this job. Alan talked us through all the potential risks and gave us a competitive quote. He arrived on time and got the job done perfectly. An added bonus is that he's approachable, friendly and always takes the time to answer any questions you may have. I can't recommend him highly enough.
Customer in Greater London Posted on 02/08/2022 , work completed 01/08/2022
Replacement Boiler
Customer Service
Quality
Value
We needed a new boiler and I contacted several suppliers, including asking for local recommended engineers and reading the Which? reports. I contacted Alan as he was recommended on Which? and he was very helpful, explaining everything clearly and patiently. He was very busy, but he fitted us into his schedule, came to check out the system and was able to give us a quote immediately, and confirmed by text. When the work was done, it was efficient and everything was cleaned up afterwards and he did not charge for checking out another problem which he investigated for us. Appointments were kept punctually and he called if delayed. Subsequently, we have had a leak in a joint connecting to the original pipes which he responded to and fixed very quickly, suggesting a long term solution. His prices were competitive, I valued his comments and I would have no hesitation in recommending him.
Elizabeth in Greater London Posted on 04/02/2022 , work completed 26/11/2021
Renew Heating and Hot Water System
Customer Service
Quality
Value
As Which subscriber, when our existing 15-year-old boiler gave up and left us with no hot water or heating on 8th Jan 2022 we knew we had to replace the system. This was some of the coldest weather so far this winter. We checked online for approved traders and system manufacturers. We selected Worcester Bosch and chose what appeared to be two models which would suit our requirements. We then contacted Alan and explained our situation. Alan came to see us on Monday midday on10th Jan and looked at our requirements, advising us as to what was required to be done and to replace nine radiators as well as our boiler. He quoted us for replacing the boiler only and for replacing both boiler and radiators. When the chosen boiler could not be readily sourced Alan procured the latest Greenstar 8000 boiler and was able to start work on the Tuesday 18th Jan leaving us with hot water on Tuesday evening and finishing the install on Wed 19th Jan with full heating. At all times Alan was careful not to leave any mess and the pipework on all fittings was extremely neat. Alan gave us an explanation of how the boiler functioned and told us what to look out for regarding bleeding and topping up the system. All has been working well for a week now and we appreciate our newfound comfort. I would have no hesitation in recommending Alan Mack services to friends and neighbours.
Walter in Greater London Posted on 25/01/2022 , work completed 19/01/2022
Professional, friendly and helpful
Customer Service
Quality
Value
I called Alan at a time of great vulnerability, during the pandemic in 2020. My wife is severely disabled, and we were shielding both her and her elderly mother. After a number of attempts to resolve our heating issues - even by a large, well known British supplier - our heating was still not working effectively. Our radiators were also beginning to pinhole, and there were other odd issues that no one would come out for. We had just said goodbye to a plumber who had hospitalised himself by not wearing appropriate safety gear. Then along came Alan Mack. He was friendly, knowledgeable, professional, and helpful to the point of explaining everything I didn't understand, in terms I could. He took a single day to resolve every plumbing issue we had, route our pipes properly, replace 7 radiators, and convert our gravity-fed system to pressurised. To my shame, it has taken me more than a year to get around to leaving this review. We have never had to call him back, but we would not hesitate to call him again, or to recommend his services to anyone.
Customer in Greater London Posted on 12/01/2022 , work completed 14/10/2020
Happy with Alan’s work
Customer Service
Quality
Value
Alan replaced our boiler, the-routing our flue. He explained in advance what our choices were and put us under no pressure. He kept to arranged appointment times, calling if he was going to be delayed. The work was done, explaining things throughout and he cleaned up after himself. We had three radiators that were found to have faulty old parts that unexpectedly had to be replaced. It was a bit of a surprise but he used parts from the smaller two to fix the larger to keep costs down (they were so old he couldn’t get new parts) We found Alan to be reliable and communicative. He’s happy to take the time to answer questions and I would definitely recommend him.
Heather in Greater London Posted on 31/08/2021 , work completed 24/08/2021
Excellent work, service and value
Customer Service
Quality
Value
When I made contact with Alan (after finding him on Which?) about providing and installing a replacement boiler, he was quick to arrange a visit. He talked through the work thoroughly, explaining options and potential issues. He then immediately provided a clear summary and estimate of the proposed work. Once we had selected Alan, he reconfirmed the quote and booked a date a few days later. Alan and his colleague arrived as arranged and worked through the day completing the work as agreed. They stopped only to discuss options and issues, undertaking some additional work at Alan's own cost after some complications arose. After a long day (9.30 am-7.30 pm) Alan took us through the installation in detail; tidied up and removed the rubbish, leaving us with a working and professional-looking boiler installation. It can be disruptive having people working in the house but Alan and his colleague were both highly personable and professional and made the experience as easy as possible.
Customer in Greater London Posted on 16/06/2021 , work completed 15/06/2021
Prompt visit/ Highly Professional
Customer Service
Quality
Value
Alan came promptly to repair a central heating issue. Throughout the visit he explained everything clearly, spelled out the costs and completed the work very effectively and professionally. He is clearly a person of integrity and I wouldn’t hesitate to recommend him.
Karen in Central London Posted on 05/05/2021 , work completed 05/05/2021
Exceptional service
Customer Service
Quality
Value
I have used Alan before on a boiler repair a while back and needed a complete house heating system put in my new house I bought last year Alan has been working here for for about 7 months. He's installed a new boiler and cylinder underfloor heating and a pumped system to increase my pressure like he suggested he's also installed 3 new bathrooms for me. His services and recommendation has been outstanding. He's gone above and beyond with his service and even helped me with recommend other excellent tradesmen when I was I stuck or let down. It was exhausting this project but working with Alan was a relief and had total confidence when he carried out what he said he would do. To say I'm happy would be an understatement. Will always use his services.
Customer in Greater London Posted on 18/04/2021 , work completed 16/04/2021
Excellent Service
Customer Service
Quality
Value
Alan came round promptly to replace a broken tap. He did a fast and efficient job and charged a fair price. Not only is he a consummate professional but he’s also a genuine and trustworthy guy! I have no hesitation in recommending Alan for any plumbing needs you have.
Alexander in Greater London Posted on 29/03/2021 , work completed 29/03/2021
Went above and beyond to get the job done
Customer Service
Quality
Value
Alan Mack recently installed a new boiler for us at my elderly mum’s property after she had been let down by Homeserve and had been without heating and hot water for a month. For a whole variety of reasons, it was an awkward and difficult job, not least because lack of use for a month of the 40yr old heating system resulted in a blockage that was extremely difficult to fix. Alan went above and beyond to resolve the problem, persisting with a whole range of potential solutions, so committed was he to leaving my mum with a fully functioning system, which in the end he achieved. We were very grateful for his persistence and his transparency and integrity in coming to a fair price to cover his additional unforeseen costs. We would not hesitate to recommend Alan, who we also found to be very competitively priced compared to British Gas.
Customer in Hertfordshire Posted on 28/03/2021 , work completed 24/03/2021
Leak from plumbed Fridge/Freezer
Customer Service
Quality
Value
Alan has undertaken reairs to my boiler in the past, and I contacted him when the water connection to my plumbed fridge /freezer was leaking. He arrived with the necessary part and speedily sorted out the problem.
Customer in Greater London Posted on 05/03/2021 , work completed 23/02/2021
Installed New Boiler
Customer Service
Quality
Value
I contacted Alan Mack as he was an approved installer on the Worcester Bosch website. Alan Mack gave a reasonable quote to install a new boiler. He did a great job installing it and the whole job was done within a day. He has a very professional and polite manner and I would not hesitate to hire him again.
Customer in Greater London Posted on 15/11/2020 , work completed 12/11/2020
Alan was excellent. He really explained the process to us of fitting a new boiler and element and also the hive.
Customer Service
Quality
Value
Really good boiler installer and super efficient. Alan really knows his trade and explained everything to us very clearly. Our boiler was quickly in and up and running. He also rewired the system and changed an element. Plus fitted the hive thermostat. Really good job and can highly recommend him.
Customer in Greater London Posted on 11/11/2020 , work completed 10/11/2020
Ongoing problem finally fixed
Customer Service
Quality
Value
I found Alan mack online and asked him to come and have a look at my pressure in my cold water throughout my house. There has been several other plumbers to try to fix this and have spent considerable amount of money to rectify. Alan knew pretty my straight away what the problem could be and explained it in a easy way to understand and withing 2 hrs my water was running perfectly. His cost was a fraction of what I have paid in the past. I have had this problem for yrs and started to give up until Alan came round. I will forever be grateful to him and will always be using him from now on.
Customer in Greater London Posted on 29/10/2020 , work completed 29/10/2020
Helped us out of a tight spot
Customer Service
Quality
Value
Alan helped repair our ufh on a Saturday in order to be ready to screed our floor on the monday. Once onsite he was 100% Committed to Getting the job done.
Customer in Surrey Posted on 14/10/2020 , work completed 03/10/2020
Quick and efficient
Customer Service
Quality
Value
Alan responded quickly to my request to find a plumber to investigate why my central heating system was losing pressure. He found the problem and got it fixed quickly. He was knowledgeable and pleasant to deal with.
Customer in Greater London Posted on 03/10/2020 , work completed 28/09/2020
Helpful, Polite and Very Efficient
Customer Service
Quality
Value
I have used his services before and was very happy to request them once again. He provided me with a boiler service and landlord gas safety check for a good price. He was efficient and knowledgeable but also polite and got the job done whilst providing me with some expert advice. I will definitely use him again.
Jo in Greater London Posted on 30/09/2020 , work completed 29/09/2020
New boiler fitted
Customer Service
Quality
Value
Alan fitted a new boiler, converting the house from traditional to combi. This took two days. Alan gave confidence throughout that he knew what he was doing, how the work would go and it was all done to the required standard. He had opportunities to boost the final bill but choose not to do so, indeed providing better value instead. I've marked him down one star on Customer Service since he isn't the greatest at communicating in advance - but once he has communicated he has proved committed and reliable.
Customer in Greater London Posted on 28/09/2020 , work completed 10/09/2020
Very knowledgeable heating engineer
Customer Service
Quality
Value
I have used Alan Mack twice this year, and both times he has speedily diagnosed the fault with my boiler. The first visit was a leak in pipework behind the boiler. The boiler was a large freestanding boiler in a tight space, but Alan was able to remove the boiler and fix the leak. He also made secure the extraction pipe above. Very pleased with his knowledge and speed of response.
Customer in Greater London Posted on 11/09/2020 , work completed 11/09/2020
Annual gas boiler service
Customer Service
Quality
Value
Alan was able to attend to the task promptly. He arrived punctually and addressed me politely and courteously. He checked the boiler and found it to be in good condition and informed me of any signs that would indicate a need for any investigation at any point in the future. He also checked the radiators and the heating system and discovered an airlock.Alan found and resolved the cause of the airlock. He also checked all the gas pipework. Alan explained all that he did and recommended appropriate settings for the valves. The work was completed according to the agreed schedule and budget In resolving the air lock Alan found that specified valves were faulty. On the completion of his inspection,we discussed the heating system and Alan provided details and costs of the valve replacements and costs of replacing radiators, as discussed. I was particularly impressed by Alan's attention to detail and determination to provide high and quality standards in his work.
Customer in Greater London Posted on 18/08/2020 , work completed 12/08/2020
Installation of my boiler
Customer Service
Quality
Value
Alan installed my boiler a few weeks ago and I am extremely pleased with his level of professionalism. The installation came about as a result of my boiler breaking down during the lockdown period. Alan was very understanding and respectful with regards to the social distancing, but still carried out his chores deligently. He took his time in explaining what needed to be done prior to, during and after the installation. This was certainly what was appreciated the most about his work. He was also very tidy and fairly priced. My new boiler is working perfectly now and I would recommend Alan to anyone considering a boiler installation.
Customer in Greater London Posted on 30/04/2020 , work completed 20/04/2020
Toilet collapse in a time of virus
Customer Service
Quality
Value
I was home and sick with food poisoning when my toilet kept running wasting loads of water. I called Alan and he came round the next day and wrestled with my toilet. He applied a fix, then returned the next day with the right part. He also checked over my boiler and gave me some good tips on keeping it running smoothly. He gave a reasonable price and checked it was ok with me before starting work. His work is first class and I would use him again and again. Thanks Alan.
Customer in Greater London Posted on 21/04/2020 , work completed 21/04/2020
Installation of boiler
Customer Service
Quality
Value
After unsatisfactory service, lack of communication from my previous heating engineer, and £500 poorer on various 'small' repairs over the past 18 months, I found Alan on Which? I called him Tuesday evening, he came round Wednesday morning to review the situation, advised new boiler (old one being 10 plus years old), new flue and thermostat required, gave a very competitive quote and had the new boiler installed by Friday morning. He explained everything in layman's terms, so I felt confident with what he was doing. His work was very neat and he left the work area spotless afterwards. I was so impressed. Thank you Alan!
Customer in Greater London Posted on 22/03/2020 , work completed 20/03/2020
Replacement of in built stove
Customer Service
Quality
Value
Alan attended our property and replaced a faulty in built stove with a new one. Alan was excellent with his communications and arrived at the time agreed . Although this was not a big job it was was potentially tricky and the work was carried out without fuss. Alan tested the installed the stove and supplied the associated paperwork. All works were carried out on time and budget. The works areas were left neat and tidy.
Customer in Greater London Posted on 24/02/2020 , work completed 24/02/2020
Vaillant boiler repaired
Customer Service
Quality
Value
My vaillant eco tec plus boiler was showing a f27 fault code and needed the pcb board replaced. Alan did the work calmly and efficiently and with clear explanation. He also sorted out the thermometer and advised on possible future issues with this 9 year old boiler.
Customer in Greater London Posted on 03/02/2020 , work completed 03/02/2020
Underfloor heating sorted
Customer Service
Quality
Value
We had a longstanding underfloor heating issue, which we needed to be investigated and resolved. Based on the reviews, and closeness to our house, Alan seemed to be a good fit. He was easy to reach, and when he came out to the house, he was able to investigate, diagnose and resolve the problem in a very short time frame. He also explained what the issue was, without resorting to jargon and confusing language. Once we had agreed a price, he fixed the issue and also provided some advice on things to watch out for in terms of the heating system generally. Clean and tidy too - would definitely recommend.
Customer in Greater London Posted on 14/01/2020 , work completed 10/01/2020
Down to earth, good quality service.
Customer Service
Quality
Value
I contacted Alan Mack to enquire about a boiler service after finding their details on Which. They provided me with the best quote and so I booked their services. I received a first class service including a free lesson on how to reset the pressure on my boiler! He also got two of my radiators working again. Polite and friendly service, but the best thing was; I paid a good rate and I know more about my boiler than ever before! I will definitely be using their services again.
Customer in Greater London Posted on 08/01/2020 , work completed 08/01/2020
Amazing, saved me a small fortune.. will be using for life!
Had a faulty radiator in one room. One company quoted me £78 call out charge alone, then cancelled the appointment on the day they were due to arrive... so I looked elsewhere and came across Alan Mack and decided to give them a call. Immediately they guided me on what the issue could be, and told me what to do over the phone... it worked and my radiator came on... no fee no charge, just honest advice. I will be using them for life! Thank you so much!
Customer in Greater London Posted on 10/12/2019 (Reviewer did not use service)
Thoroughly recommended
Customer Service
Quality
Value
Alan gave good advice regarding my central heating system and devised the most practical and efficient way of updating it. He and his team arrived when they said they would and completed the job in the two days allowed, despite many and various distractions and difficulties. All way through the job he made me aware of any potential problems and was able to overcome all of them to my satisfaction, including the removal of an old cylinder housed in an especially inaccessible cupboard with the minimum of mess. I was most impressed with his team's professionalism and have been very pleased with the system now installed.
Customer in Greater London Posted on 09/12/2019 , work completed 06/12/2019
Great service and keeps you updated
Customer Service
Quality
Value
What I like about Alan is he is honest and unlike other quotes we had for a new boiler, advised us that we didn't need to replace it as it was a simple repair. Thus us the second time we've used him and both times he has been, friendly with helpful advice about other plumbing issues we've asked about. Alan also gets back to us with an appointment and keeps to it and let us know when he was about to arrive, all of which is very much appreciated.
Customer in Greater London Posted on 27/11/2019 , work completed 27/11/2019
Great job replacing our boiler!
Customer Service
Quality
Value
Very pleased, Alan did a great job replacing our boiler! He worked quickly and efficiently and was good value too. We would definitely recommend him to others.
Customer in Greater London Posted on 21/11/2019 , work completed 16/10/2019
Carried out service
Customer Service
Quality
Value
Alan serviced my boiler. Offered excellent advice. Found a fault with flue and repaired for no extra cost. Will strongly recommend.
Customer in Greater London Posted on 02/10/2019 , work completed 02/10/2019
Great first impression with high standards
Customer Service
Quality
Value
Alan serviced my boiler and put in place new plumbing for a washing machine after I moved to a new house. Getting water to and out of the washing machine was awkward, but he provided a range of options and the benefits and drawbacks of each along with a recommendation on the best approach. He gave good advice and really wanted to do the best thing for his customer, going above and beyond what I expected from a plumber and ended up doing a bit of joinery along the way. Alan was really open with costs for both boiler repairs and washing machine installation.
Customer in Greater London Posted on 07/09/2019 , work completed 26/08/2019
Impressive attitude
Customer Service
Quality
Value
I wanted the old electrical heating element in my hot water tank replaced. Alan warned me that, because of the age of the tank, there could be problems in removing the old element. Nevertheless, I decided to go ahead. Although removal and replacement of the heating elements was not straightforward, with perseverance and skill, the job was successfully completed within the agreed price range.
Customer in Greater London Posted on 06/09/2019 , work completed 03/09/2019
My review
Customer Service
Quality
Value
Excellent work, efficiently done.
Alan, London Posted on 06/09/2019 , work completed 06/09/2019
Servicing the boiler
Customer Service
Quality
Value
Alan has purchased and installed our boiler after visiting us to assess the problems with the old one and advised us about the type of boiler we need and the costs. We employed him to do that after getting 3 different quotes from different individuals. He was very helpful, did the job on time and tidied after he finished. Checked everything was working smoothly. This was 2 years ago. Now he serviced it for the second year and adjusted the pressure. He checked that everything is working fine. He is efficient, engaging and does his job in a very professional way.
Customer in Greater London Posted on 05/09/2019 , work completed 05/09/2019
On-time, great value, knowledgeable.
Customer Service
Quality
Value
Alan arrived at the agreed time and spent a few minutes assessing the work needed. He explained clearly what needed doing and gave a price. I said yes and he did the job straight away. I'm very happy with the work done.
Kavita Posted on 23/08/2019 , work completed 16/07/2019
Impeccable,quality workmanship and all round service
Customer Service
Quality
Value
Alan arrived promptly at the time arranged. He serviced the boiler and dealt with a pressure loss issue. He is a very polite and engaging gentleman who is happy to explain how your heating system functions and the mechanics of any problems. He left everything spotlessly clean. I would highly recommend him as he is punctual, professional, polite and competitive on price. I won’t hesitate to use his services again.
Olly, Ealing Posted on 20/08/2019 , work completed 02/08/2019
Reliable and efficient
Customer Service
Quality
Value
Alan has done several jobs for me over the past few years-put in a new boiler which he services. He has also put thermostats on all radiators and mended a leak on a radiator which was due to a worn out washer. All jobs have been done satisfactorily. He has a good timing system, communicates well and keeps me up to date. I can recommend him.
Customer in Greater London Posted on 20/08/2019 , work completed 15/08/2019
Excellent job
Customer Service
Quality
Value
Alan replaced my conventional boiler with a combination boiler and changed all the radiators. The job was done in a timely fashion with minimal disruption. He explained the operation to me and I have been very happy with the job. Also, he got me a somewhat longer manufacturer's guarantee than some other installers were offering.
Customer in Greater London Posted on 19/08/2019 , work completed 07/07/2018
Boiler replacement
Customer Service
Quality
Value
Alan replaced and relocated the system boiler with combi. His quote was competitive and he arrived as agreed. After the installation Alan demonstrated the boiler in operation and explained all basic features. I was impressed by his attention to detail and his broad knowledge of relevant subject areas. Alan was ready to explain everything and to answer any question. Overall positive and happy to recommend.
Al, Greater London Posted on 11/08/2019 , work completed 09/08/2019
All very good Alan
Customer Service
Quality
Value
Alan arrived on time and the boiler install went well. Alans worked cleanly and explained all the functions to me. I can highly recommend his workmanship
Mike, Greater London Posted on 11/08/2019 , work completed 06/05/2019
Reliable and knowledgeable service
Customer Service
Quality
Value
Alan was very professional in carrying out a boiler service. He was immediately able to identify what may have been causing noises in our flue outlet, and advised us on how best to get it fixed. Also, Alan was very communicative and let us know at what time he would be coming, so we didn't have to wait in all day. Highly recommend his services.
Customer in Greater London Posted on 10/08/2019 , work completed 10/08/2019
Excellent work and service
Customer Service
Quality
Value
Alan Mack has supplied and fitted my new boiler - this was done on time, on budget and with excellent communication throughout. He and his colleague were most helpful and considerate, carrying out the work with the minimum of disruption. Their work was excellent and the whole experience went smoothly and without stress. I can thoroughly recommend Alan Mack Plumbing and Heating Services.
Customer in Greater London Posted on 15/06/2019 , work completed 15/06/2019
Excellent work
Customer Service
Quality
Value
Alan is pleasant and easy to get on with. He explained clearly what he was going to do and kept us up to date with what was happening. He successfully sorted out some very tricky problems which other plumbers had failed to do. We recommend him and because his work was so good have already arranged his return in 2 weeks to do a few more plumbing jobs.
Jim Posted on 12/06/2019 , work completed 06/06/2019
Great Work
Customer Service
Quality
Value
Alan fixed the problems in double quick time and was incredibly helpful in giving suggestions to prevent problems recurring. Also his charges were very reasonable.
Customer in Greater London Posted on 06/06/2019 , work completed 06/06/2019
Great service
Customer Service
Quality
Value
Alan removed my old boiler and installed a new one in the same day. He was very conscientious and took care to protect the work area and tidy up. He was very knowledgeable and polite when explaining how to use the new system. Would highly recommend.
Matthew, London Posted on 23/05/2019 , work completed 23/05/2019
Prompt & professional.
Customer Service
Quality
Value
Amazing worker. Had a problem and Alan Mack was the only one who could fix it. Very happy with everything he has done for me. I'm 84 and very happy to find someone I can trust.
Sandhu, Middlesex Posted on 22/05/2019 , work completed 22/05/2019
Reliable
Customer Service
Quality
Value
Reliable, punctual, professional and knowledgeable.
Errul, Middlesex Posted on 17/05/2019 , work completed 17/05/2019
Very efficient
Customer Service
Quality
Value
Alan came to fit a wireless thermostat, service the boiler and balance the radiators. He was very friendly, helpful and knowledgeable and completed all the work efficiently and quickly while also checking over the whole system. He also helped us to understand the whole heating system and maintenance requirements better than we previously did. Very satisfied and will use him for some more work in the near future.
Customer in Greater London Posted on 09/05/2019 , work completed 08/05/2019
Very pleased
Customer Service
Quality
Value
Excellent service from start to finish. Was having trouble with my boiler, plumber came round that day (no call out charge). Gave advice and a very fair quote for the work. All completed within one day. Standard of work excellent.
Which? Trusted Traders Consumer Posted on 03/04/2019 , work completed 03/04/2019
Very friendly chap
Customer Service
Quality
Value
Alan is punctual and reliable. His work is at the highest standard. I will not hesitate to call him again.
Customer in Greater London Posted on 21/03/2019 , work completed 21/03/2019
Installed New Boiler
Customer Service
Quality
Value
I used Alan Mack to install a new Worcester Bosch Boiler. He was very professional and tidy and finished the work in one day. I would definitely use him again.
Customer in Greater London Posted on 20/03/2019 , work completed 18/03/2019
Got underfloor heating working again
Customer Service
Quality
Value
Introduction was via our bathroom fitter, Alan gave an honest and objective overview of what he thought the issues were preventing our underfloor heating in the kitchen from working properly and provided an estimate of the range of possible costs to get operational again. He arrived at the agreed time and by coincidence the boiler was also causing problems, which he fixed before moving on to resolve the issues with the floor heating, which were numerous. By the time he left we had a fully functioning controllable system for the first time since it had been installed. Alan also gave the boiler a long overdue service. Alan was very professional and gave a full explanation of everything he was doing and we will be booking him in to undertake an annual service of the boiler.
Customer in Greater London Posted on 11/02/2019 , work completed 11/02/2019
Excellent
Customer Service
Quality
Value
Alan really went out of his way to help my grandparents with their boiler issue and did a fantastic job. I highly recommend his services and I will definitely be using him again.
Customer in Greater London Posted on 14/01/2019 , work completed 09/01/2019
Brilliant Job
Customer Service
Quality
Value
Alan answered the phone promptly and was very professional. He agreed to come and do the works at short notice and was on time. He carried out the work quickly and efficiently, explaining what he was doing as he went along. I would certainly recommend Alan Mack's services to others.
Paul, London Posted on 29/11/2018 , work completed 29/11/2018
Excellent manner, very professional
Customer Service
Quality
Value
Alan was very informative, was able to clearly diagnose problem and in turn give us different options for a solution. I was very pleased as it gave us a feeling of inclusion when decision was made on how best to fix our broken boiler.
Michael, London Posted on 01/11/2018 , work completed 01/11/2018
Excellent Service
Customer Service
Quality
Value
I contacted Alan to replace a boiler in one of our managed properties he was able to come the same day to look at it and start work two days later the job was completed quickly and efficiently and Alan went over an above with the work on the property. He was extremely professional, friendly and very clear and thorough explaining all issues and I would definitely use him again. Highly recommend
Lauren Posted on 25/10/2018 , work completed 25/10/2018
Excellent job by a true professional
Customer Service
Quality
Value
I asked Alan to replace my tap. He and his colleague came round and plumbed it in with minimum fuss and maximum speed. He also cleared my blocked drain (ooh fun). As he had to leave early, Alan then phoned later to see if I was happy with the service. I would recommend Alan to anyone.
Jane Purcell Posted on 18/10/2018 , work completed 18/10/2018
Prompt and professional.
Customer Service
Quality
Value
On time, efficient, easy to talk to. Great job.
Neil, Middlesex Posted on 05/10/2018 , work completed 05/10/2018
Prompt & professional
Customer Service
Quality
Value
Alan was punctual, pleasant and professional. A very good job!
Which? Trusted Traders Consumer Posted on 04/10/2018 , work completed 04/10/2018
Boiler service
Customer Service
Quality
Value
Very professional as always, highly recommend Alan.
Rosh, Middlesex Posted on 04/10/2018 , work completed 04/10/2018
Prompt and professional.
Customer Service
Quality
Value
Very pleased with the whole job from quote to installation.
Margaret, Surrey Posted on 02/10/2018 , work completed 02/10/2018
Brilliant job.
Customer Service
Quality
Value
Great job. Clean and quick. High quality work done promptly and with no fuss.
Which? Trusted Traders Consumer Posted on 01/10/2018 , work completed 01/10/2018
Excellent work
Customer Service
Quality
Value
I have always found him to be reliable, competent and trustworthy. I have been using his services for many years. I would not hesitate to recommend him. His services have also been used by my son.
Abel, Buckinghamshire Posted on 12/09/2018 , work completed 12/09/2018
Prompt & professional
Customer Service
Quality
Value
Alan explained very clearly what was required in relation to my boiler and offered some very good advice which I aim to take. I was indeed relieved to meet someone who knows what he's talking about and I feel I can trust. I would certainly recommend him.
Which? Trusted Traders Consumer Posted on 11/09/2018 , work completed 11/09/2018
Really good service.
Customer Service
Quality
Value
The second time we've used Alan. So good, so reliable, a real pleasure to have him working in our home.
Laurence, London Posted on 10/09/2018 , work completed 10/09/2018
Job well done
Customer Service
Quality
Value
Alan replaced 2 radiators, fixed a couple of taps plus the toilet and fitted a new head on the diverter valve. he explained things as he went along, was very courteous & did a great job all round.
Peter, London Posted on 30/07/2018 , work completed 30/07/2018
Professional, thorough and prompt
Customer Service
Quality
Value
Alan did an excellent job replacing my broken boiler. He was patient and thorough in explaining what was wrong with the old boiler and the pros and cons for replacement versus repair. Once I agreed on replacement he walked me through the justification for which boiler model was appropriate and prepared a quote for the work. His team completed the work in less time then projected and cleaned up completely when everything was done. I would recommend him without hesitation and he will be my first call should ever the need arise.
Tom Murray Posted on 14/06/2018 , work completed 14/06/2018
Thank you Alan!
Customer Service
Quality
Value
Alan replaced our old boiler yesterday and fitted a new one. He was speedy, efficient, friendly and had our new boiler installed, up and running quicker than we'd expected. He brought a hoover with and used it, asked for a brush to clean up and although no plumber or heating engineer is cheap, his price was very competitive. We'd thoroughly recommend Alan.
laurence Posted on 05/05/2018 , work completed 05/05/2018
Professional and friendly
Customer Service
Quality
Value
Alan fixed our bath tub that wasn't installed well initially. He listened and understood what we needed, he explained things clearly, and offered advice. Thoroughly recommended.
Dom, London Posted on 17/04/2018 , work completed 17/04/2018
Fast, respectful and brilliant work
Customer Service
Quality
Value
Replaced our very old boiler that wasn't installed well initially. He did it all brilliantly - very fast and left the area cleaner than before he came. He fixed all the mistakes the old installers made for us and kept us informed throughout. Absolutely a specialist at his job. He's also very polite and transparent, thoroughly recommended!
Jake Calvert Posted on 14/02/2018 , work completed 14/02/2018
Excellent
Customer Service
Quality
Value
I have always used this company. I would always recommend. Excellent service.
Cheryl, London Posted on 02/02/2018 , work completed 02/02/2018
Knowledgeable and helpful.
Customer Service
Quality
Value
Really impressed by Alan. We have had a year of plumbing crisis, and five different plumbers. Alan is the first who seemed to understand our plumbing, explained things clearly, and offered advice. Will be using him from now on.
Jan, London Posted on 05/01/2018 , work completed 05/01/2018
Reliable & friendly engineer
Customer Service
Quality
Value
Alan can be tricky to get hold of sometimes but that must be down to the demand of his quality of work. He is trustworthy and reliable and has been maintaining the boiler he installed in 2012 since. Hard to find.
Which? Trusted Traders Consumer Posted on 04/01/2018 , work completed 04/01/2018
Professional, knowledgeable and approachable
Customer Service
Quality
Value
Alan Mack came to our flat twice this year, and we were very pleased with his work. We would recommend his services without hesitation. We found Alan to be very professional, knowledgeable and approachable and we appreciated the time he took to discuss the work and give valuable advice.
LawCha Posted on 30/12/2017 , work completed 30/12/2017
Responsive and Professional
Customer Service
Quality
Value
I was relieved and pleased that Alan was prepared to respond within 24 hours, between Xmas and New Year. He quickly diagnosed the source of the leak and fixed it. He also offered additional services (Boiler Service).
Martin, Surrey Posted on 29/12/2017 , work completed 29/12/2017
Very efficient replacement.
Customer Service
Quality
Value
Alan removed my conventional aged boiler, hot water tank and all the radiators, and replaced the system with a new Worcester Bosch boiler (with a 10 year manufacturer's guarantee) and new rads. He's a clean worker and the job took just a few days and has worked well since inception.
Tessa, London Posted on 10/12/2017 , work completed 10/12/2017
Great Work! New Boiler
Customer Service
Quality
Value
We contacted Alan to install a new boiler following a recommendation from our neighbour. Alan is very professional, polite, efficient and knowledgeable. We are very happy with his work and have no hesitation in recommending him.
R Rafati Posted on 25/10/2017 , work completed 25/10/2017
My review
Customer Service
Quality
Value
Brilliant
Happy Customer Posted on 14/08/2017 , work completed 14/08/2017
My Review
Customer Service
Quality
Value
Alan re-plumbed my whole house for me. He is extremely helpful, polite, tidy and his work is excellent! The pipework is fantastic and was very neatly done. The work was exactly as we discussed and to budget. He is reliable, flexible and I would definitely recommend him to anyone.
Which? Trusted Traders Consumer Posted on 27/07/2017 , work completed 27/07/2017
Highly highly recommend
Customer Service
Quality
Value
Alan has come to fix my boiler on numerous occasions. I would highly recommend him to other people and I frequently do. He is professional polite and I have no complaints.
Which? Trusted Traders Consumer Posted on 25/07/2017 , work completed 25/07/2017
Did a fanastic job of looking after my old boiler and then repalced with a new one
Customer Service
Quality
Value
He used to look after my old boiler every year and rescued it from various problems. However, it eventually packed in and so Alan installed a brand new boiler for me. I am very happy with all of the work he has done, and I certainly would recommend him. He always turns up on time, a highly intelligent man, we always have a good chat about things. He left our house immaculate, tidied everything up and was very helpful.
Which? Trusted Traders Consumer Posted on 15/07/2017 , work completed 15/07/2017
Brilliant
Customer Service
Quality
Value
We had a small leak in our old boiler so we called Alan and he came to visit within 2 hours. He identified the problem and because our boiler was over 20 years old he advised we change it. After ordering the new boiler he took the old one out and cleaned everything out. Very happy and we have already recommended him to other people who have also now had work done by him.
Which? Trusted Traders Consumer Posted on 14/07/2017 , work completed 14/07/2017
100% recommend
Customer Service
Quality
Value
Alan was recommended to me by a friend and he has done a number of jobs for me including servicing my boiler, fixing cylinders and a whole heating installation in my flat. I would absolutely recommend him 100%.
Which? Trusted Traders Consumer Posted on 05/07/2017 , work completed 05/07/2017
Professional service
Customer Service
Quality
Value
I had a boiler replacement done which I was very happy with. There were no problems, and I would recommend Alan absolutely.
Which? Trusted Traders Consumer Posted on 10/05/2017 , work completed 10/05/2017
Can't fault him
Customer Service
Quality
Value
Alan replaced my boiler, pipes and radiators. Happy with the work carried out, can't fault the work at all. I would 100% recommend him, he was competitively priced.
Which? Trusted Traders Consumer Posted on 11/04/2017 , work completed 11/04/2017