Endorsed by Which?

APG Domestic Services Limited

4.9

528 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Aug 2020

About

Welcome to APG Domestic Services Ltd. We have been providing reliable heating, plumbing and electrical services for over 22 years for customers in Lancashire.

We are proud that our customers regularly tell us that we are a reliable and trustworthy company.

Our business has been built on recommendations. It’s the reason that we now have a team of 27 employees all trained to the highest standards. This means we are always able to give priority to emergency calls. Although to us, every call is a priority.

Our aim is to be a company who are a pleasure to deal with, and as part of this we are constantly looking for ways to improve our Customer Service

 * Which? Certified trusted trader
 * Over 90% of our business is from referrals
 * Efficient energy systems = £££’s saved on fuel bills

All this backed up by our APG assurance promise. We always stand by our work

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Radiators and central heating
    • Underfloor heating
    • Gas safety testing and inspection
    • Boiler repair
    • Gas cooker installation
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Accessible bathrooms and showers
    • Wet rooms
    • Bathroom Installation
    • Bathroom tiling
    • Electric Showers
  • Heating contractors

    • Automated Heating
    • Central heating systems (installation and servicing)
    • Immersion Heaters
  • Renewable energy

    • Air source heat pumps
    • Battery storage
    • Solar Panel Maintenance
    • Solar panels
    • Solar water heating
  • More Services

    • renewable energy

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
528 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Boiler Service
Customer Service
Quality
Value
I have used this company for the last five years to service my boiler and I would have no hesitation in recommending them. They are prompt, efficient and fairly priced. I also used them to have a new bathroom suite installed about three years ago and again the work was completed with the minimum of disruption and at a reasonable cost.
Customer in Lancashire Posted on 11/03/2023 , work completed 08/03/2023
The trader replied (on 16/03/2023)
Thank you so much for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide & testimonials such as yours help us to prove that we can deliver what we promise which is very important to us. We thank you for your continued support and look forward to working with you again, from all the Team at APG.
Disappointed
Customer Service
Quality
Value
Requested a service for my electric boiler and was charged £70 to be told it doesn't need one. Why send an engineer in the first place particularly when the boiler itself was supplied by APG and they had my details from when it was installed. This information should have been relayed at the time of booking not after sending the engineer. I accept that call out fees need to be charged but not when the call out could have been avoided. A valve on a radiator was replaced during the visit which isn't included in the £70 but had I known my boiler didn't need servicing, I would have cancelled the visit and fixed the valve myself. When I contacted them to query the price, zero effort was made to appease the situation. Disappointed.
Customer in Lancashire Posted on 11/03/2023 , work completed 05/03/2023
The trader replied (on 16/03/2023)
Dear Customer, We are very sorry to learn you are disappointed with APG. We are aware of your job and whilst we can sense your frustration we do believe APG acted correctly in this instance.
Bathroom Refurbishment
Customer Service
Quality
Value
APG replaced most of our bathroom which had been poorly installed by a different company some years ago. APG understood the problem very quickly and worked hard to provide a sensible solution. APG were professional at all times and the project was successfully completed under very challenging circumstances - extreme weather and product supply complications. We would not hesitate to recommend APG.
Customer in Lancashire Posted on 09/03/2023 , work completed 16/12/2022
The trader replied (on 16/03/2023)
Thank you so much for taking the time and trouble to leave a review for us. Testimonials such as yours are invaluable to us, as it helps us to prove that we can deliver what we promise, which is very important to us. Thank you once again for your recommendation, we look forward to working with you again, from all the Team at APG
Excellent Service
Customer Service
Quality
Value
We have used APG on a number of occasions and have always received an excellent service. The appointment has always been kept, on time and the work carried out efficiently
Customer in Lancashire Posted on 06/03/2023 , work completed 20/02/2023
The trader replied (on 16/03/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you again, in the future and thank you once again from all the Team at APG.
Boiler service and new thermostat and receiver fitted.
Customer Service
Quality
Value
On both occasions the engineers arrived on time and went the extra mile. They were more than happy to answer any questions I had and offer advise - very helpful. Will definitely be using APG for any future work!
Customer in Lancashire Posted on 05/03/2023 , work completed 02/03/2023
The trader replied (on 13/03/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you in the future and thank you once again for your recommendation, from all the Team at APG.
Emergency Gas Leak Repair
Customer Service
Quality
Value
When I was having a TV aerial installed, my gas pipe was accidentally drilled into. It felt quite stressful afterwards, but a phone call to APG soon had the repair underway. APG visited my house 3 times to assess the work that needed doing and a final time to do the repair in a very efficient, way with minimal disruption. The visits even included one from the manager. The repair was completed well within 24 hours. The cost was very reasonable and actually a little less tan I expected. I've not used APG before, but I am definitely considering them for a long overdue central heating system upgrade.
Customer in Lancashire Posted on 04/03/2023 , work completed 02/03/2023
The trader replied (on 07/03/2023)
Thank you for taking the time and trouble to leave a review for us. Testimonials such as yours are invaluable to us, as it helps us to prove that we can deliver what we promise, which is very important to us. Thank you once again for your recommendation, we look forward to working with you again, from all the Team at APG.
Lovely genuine guys, top service and fast visit
Customer Service
Quality
Value
After 2 visits from a previous engineer with no resolve, we got in touch with APG to fix our ATAG boiler. Came within 2 days and the engineer was so thorough and helped get the issue sorted promptly! Even the dog approved too!! Would highly recommend and will use APG going forward. Thanks again
Hope in Lancashire Posted on 03/03/2023 , work completed 03/03/2023
The trader replied (on 07/03/2023)
Thank you Hope, for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you & your Dog again in the future, it is good to know that we had his/her approval! Thank you once again for your testimonial, from all the Team at APG.
Prompt and efficient service
Customer Service
Quality
Value
Annual boiler service carried out by Matthew this morning. Very quick and friendly service. Great that we have a prompt every year from Bonita.Highly recommend this company, thanks to all concerned.
Customer in Lancashire Posted on 24/02/2023 , work completed 24/02/2023
The trader replied (on 07/03/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide and I am sure Matthew and Bonita, will be very suited with your kind comments. We look forward to working with you again and thank you once again for your recommendation, from all the Team at APG.
Excelent as always
Customer Service
Quality
Value
A customer for at least seven years, annual service completed. The engineers are always helpful, polite, tidy and thorough. Would always recommend, without hesitation.
David in Blackburn with Darwen Posted on 22/02/2023 , work completed 17/02/2023
The trader replied (on 07/03/2023)
Thank you David, for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you again and thank you for your continued support & recommendation, from all the Team at APG.
Boiler Service
Customer Service
Quality
Value
Excellent service. I was able to book an appointment at my convenience within days. Sam arrived on time providing a proficient professional service. He was polite and trustworthy giving explanation about the work undertaken.
Customer in Lancashire Posted on 17/02/2023 , work completed 16/02/2023
The trader replied (on 20/02/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide and particularly with Sam, who I am sure will be very suited with your kind comments. We look forward to working with you in the future and thank you once again, from all the Team at APG, for your testimonial.
apg plumbing job
Customer Service
Quality
Value
I had a problem with my toilet. I called APG to fix it. Fantastic Job- the problem was identified very quickly and once new parts were secured, the fix was completed very quickly and work was completed to the agreed schedule and budget. All APG staff were very professional and helpful.
Customer in Lancashire Posted on 11/02/2023 , work completed 10/02/2023
The trader replied (on 20/02/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you again in the future and would like to thank you once again, from all the Team at APG for your recommendation.
Fast, Knowledgeable, Reassuring and now ... Recommended too
Customer Service
Quality
Value
I was frantically looking for an emergency plumber on a Saturday morning with water coming down the kitchen walls and pooling on the floor. I had been recommended APG by a friend. They came within 30 minutes and sorted the problem out really quickly. Sam was reassuring and clearly knew his job. All fixed. Drama over. Now we just need to mop the floor. I would absolutely recommend this company.
Customer in Lancashire Posted on 26/01/2023 , work completed 21/01/2023
The trader replied (on 20/02/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide and particularly with Sam, who I am sure will be very suited with your kind words. We look forward to working with you again in the future and thank you once again for your testimonial, from all the Team at APG.
Excellent service and work done by APG.
Customer Service
Quality
Value
Choosing APG Domestic Services Ltd was a very wise decision. I had enquired about Solar Panel and Storage Battery installation at my property. Promptly attended and surveyed the requested job. The quoted price was impressive after enquiring with several other companies both local and national. The Solar products are high quality and competitively priced. The installation was carried out to an excellent standard, I am very pleased. The company employees, both office and installers, were wonderful, professional and friendly. Communication with APG has always been easy and they respond promptly. Overall a wonderful experience with the company and I am now enjoying the benefits of Solar Power, it's impressive. I recommend APG to others with confidence.
Customer in Lancashire Posted on 26/01/2023 , work completed 25/01/2023
The trader replied (on 20/02/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide and with the Staff here at APG. Testimonials such as yours are invaluable to us, as it helps us to prove that we can deliver what we promise, which is very important to us. Thank you once again for your recommendation, we look forward to working with you again, from all the Team at APG.
Brilliant Service
Customer Service
Quality
Value
APG diagnosed a problem we had with our underfloor heating which needed both there plumber and electrician to come and do separate jobs. From the staff manning the phones who were really polite and helpful to Matt the apprentice who recommended APG, to the electrician (sorry can’t remember his name) but he was so polite and helpful and informative to Muz the plumber who again was helpful, polite and knowledgeable our heating is now working. They turned up when they said they would and the job done was executed professionally and swiftly…. I really couldn’t recommend them enough and we will always give them a call in the future if we need them…. Huge thank you to all the staff.
Customer in Lancashire Posted on 20/01/2023 , work completed 18/01/2023
The trader replied (on 23/01/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide, I am sure the Staff you mention will be really happy with your kind comments. Recommendations such as yours help us to prove that we can deliver what we promise, which is very important to us. Thank you once again for your Testimonial, we look forward to working with you again, from all the Team at APG.
Great service solving heating problems.
Customer Service
Quality
Value
APG Ltd attended our property promptly after telephoning their office and describing some issues we were having with our heating systems. A badly fitted radiator by a different contractor was rectified by their engineer and made usable again, plus another radiator that wouldn't heat up at all. System all drained and refilled within an hour. In this period of freezing cold weather their valuable and attentive service was most appreciated. As a Landlord I wouldn't use anyone else in future.
Customer in Lancashire Posted on 13/01/2023 , work completed 11/01/2023
The trader replied (on 23/01/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. Recommendations such as yours help us to prove that we can deliver what we promise, which is very important to us. Thank you once again for your Testimonial, we look forward to working with you again, from all the Team at APG.
Great service
Customer Service
Quality
Value
Used APG for the first time for an annual boiler service. The engineer arrived promptly and carried out a thorough service of the boiler. He was friendly, professional and tidy and he also answered a couple of queries we had about the boiler. Altogether, we were very impressed by the company from the time of booking the appointment to the invoicing afterwards.
Customer in Lancashire Posted on 13/01/2023 , work completed 11/01/2023
The trader replied (on 23/01/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with our service Team and the service that we provide. We look forward to working with you in the future and thank you once again, from all the Team at APG.
Brilliant service
Customer Service
Quality
Value
Used APG to service our boiler. Very easy to arrange. Engineer was brilliant and did a thorough job. I would highly recommend and will be using them again.
Ian in Lancashire Posted on 31/12/2022 , work completed 20/12/2022
The trader replied (on 23/01/2023)
Thank you for taking the time and trouble to leave a review for us. We look forward to working with you again and thank you once again for your recommendation, from all the Team at APG.
Would not use anybody else!
Customer Service
Quality
Value
No heating or hot water just before Christmas, disaster! APG came out to us on the same day, and resolved the issue within 20 minutes. Muz was very polite and respectful of the property and soon found the leaking air valve, removed it, capped the pipe and explained why it was leaking, and how it wasn't needed due to modern boilers having integral valves. He did not leave until the heating and water were tested and everything was ok.
Sharyn in Lancashire Posted on 28/12/2022 , work completed 23/12/2022
The trader replied (on 23/01/2023)
Thank you Sharyn for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide and I am sure Muz will be very happy with your kind comments. We look forward to working with you in the future and thank you once again for your recommendation, from all the Team at APG.
Terrific Service
Customer Service
Quality
Value
Being told on holiday we had a burst water pipe that a neighbour had managed to turn off we contacted APG to perform a repair so we had water when we got home. They came out, found the problem and performed the repair very promptly, timed to fit in with our needs and at an amazing price for an emergency call out. I can’t thank them enough for the service they provided and will now be my go to service provider for all plumbing and central heating needs
Customer in Lancashire Posted on 22/12/2022 , work completed 19/12/2022
The trader replied (on 23/01/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide and look forward to working with you again in the future. Thank you once again for your Testimonial, from all the Team at APG.
Boiler not working
Customer Service
Quality
Value
I have used APG in the past to service my boiler so when it wasn't working this week I called them out. Last Friday they came and sorted it out and then again with a different problem on Thursday which turned out to be a frozen pipe. On both occasions, I had the same engineer and he was very polite and efficient and had my heat back on and working. I would certainly recommend this company they answer the phone quickly and you are talking to a person instead of having to press several numbers before you can talk to someone. Thank you for keeping me warm this week.
Customer in Lancashire Posted on 18/12/2022 , work completed 16/12/2022
The trader replied (on 23/01/2023)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you in the future and thank you once again for your recommendation from all the Team at APG.
Excellent service
Customer Service
Quality
Value
1st rate customer service from both the service desk and the engineer. I booked a boiler service and asked for them to look at a leaky radiator. The engineer was excellent, he was informative and honest in his appraisal. He never looked to up-sell me on anything. On the back of the work carried out today I wouldn't hesitate to recommend them and will certainly use them again myself.
Customer in Lancashire Posted on 14/12/2022 , work completed 06/12/2022
The trader replied (on 15/12/2022)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you in the future and thank you once again for your recommendation, from all the Team at APG.
New boiler and shower
Customer Service
Quality
Value
The team were very helpful to me from the beginning, informing me what was available and helping me make the right decision to the work being carried out which involved removing the water tank in the attic and the water tank in the cistern cupboard to fitting a new condensing boiler together with a new shower. I would like to thank Harry and his apprentice George and also Les for completing, which was for me such a difficult job, in a very efficient and organised way. I would definitely recommend APG. Many thanks my home is now lovely warm and comfortable.
Customer in Lancashire Posted on 12/12/2022 , work completed 09/12/2022
The trader replied (on 13/12/2022)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear you are happy with the service we provide and I am sure Harry, George and Les will be suited with your kind comments. We look forward to working with you in the future and thank you once again for your recommendation from all the Team at APG.
Replacement boiler
Customer Service
Quality
Value
Our boiler gave up the ghost at weekend. I completed on- line form and was contacted on Monday morning. Quote received on Tuesday. New boiler installed and working by Saturday lunchtime. All staff friendly, helpful and as far as I can tell efficient and competent. Thoroughly recommended.
Customer in Lancashire Posted on 29/11/2022 , work completed 28/11/2022
The trader replied (on 01/12/2022)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. We look forward to working with you in the future and thank you once again for your recommendation from all the Staff at APG.
Recommended
Customer Service
Quality
Value
Engineer, Darren, arrived as per the appointment to replace my combi boiler. He was friendly, polite and professional throughout. Did the job in a day. When finished, he explained all the controls in detail. Left my property clean and tidy and took all the old parts away. Would highly recommend this company.
Jacqueline in Lancashire Posted on 07/11/2022 , work completed 04/11/2022
The trader replied (on 10/11/2022)
Thank you Jacqueline, for taking the time and trouble to leave a review for us. We are delighted you were happy with the service we provide and with our Engineer Darren, in particular. I will pass your kind comments on to Darren, who I am sure will be made up with your lovely review. We look forward to working with you again in the future & would like to thank you once again for your recommendation, from all the Team at APG.
Very polite and professional gentlemen
Customer Service
Quality
Value
Just had my bungalow rewired and the two gentleman were extremely polite and helpful and couldn’t do enough even though the job turned out to be a lot harder than first thought. I just had a couple of small issues and they came out and sorted it straight away, would not hesitate to recommend them.
Customer in Lancashire Posted on 02/11/2022 , work completed 02/11/2022
The trader replied (on 10/11/2022)
Thank you for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with our Electrical Services Team. We look forward to working with you in the future and thank you once again for your recommendation, from all the Team at APG.