Appliance Care Ltd T/A RepairGuys - Samsung Service Centre

Mathew was very polite even though it must have been a long day and very honest in the fact the fridge freezer isn’t repairable

Matthew came and fixed our Samsung washing machine. Very thorough and helpful. I would happily recommend him.

Matt provided an excellent service when he came to fix our TV. He was not only quick in addressing the issue but also incredibly considerate, ensuring minimal disruption to our day. His expertise was evident, as he efficiently resolved the problem and made sure everything was working perfectly before he left. Highly recommended for his professional and courteous approach!

Ref 6342 Matthew repaired our tumble drier today. He was friendly, pleasant & efficient. Great service!

Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.

Matthew was very helpful, informative and thorough – he did a great job and I am happy to recommend the Repair Guys.

Fast, friendly, superbly efficient service by Ryan. (Washing machine). Left contact number if any problems when using the machine later that day. No problems, machine working perfectly now. Would highly recommend.

Kieron, the engineer from The Repair Guys, came twice. Once to diagnose the problem and then again to make the repairs which were complex and took exactly the two hours he said it would take. Kieron was polite, on time, efficient and knowledgable. Communication throughout was excellent and the predicted times accurate, allowing me to leave work and return home for the shortest time. The appliance was recently out of guarantee and I’d also like to praise Samsung for standing behind their product and engaging their contracted repairers, The Repair Guys, to do the repair. I purchased the American style fridge freezer from Samsung as the previous identical model lasted 17 years.

Insured Tumble dryer through Domestic & General. First appointment with Ryan T, he listened to what issue was that I'd previously had a week before that was "fixed". Water pump was replaced by another engineer but unfortunately never investigated further so issue not fixed. Ryan basically stripped the inside of our dryer and tested everything he could until the fault was found. Assured me I could use the dryer for short periods until new part arrived. A week later Ryan returned and replaced faulty part and dryer works perfectly. Ryan T is very friendly, approachable and very helpful in the fact he explains what he's doing and what the issues may be. Such a polite person who keeps the area Clean and tidy, although he didn't seem happy to leave the water and fluff on the floor as I insisted to leave it as I hadn't cleaned the kitchen floor knowing he was coming to replace the item lol. Such a credit to your company! Fingers crossed your company is sent out to us if needed again! Well, hopefully the dryer don't break 🤣 Definitely recommended. Excellent updates for appointments and drivers time of arrival.

Cannot rate the technician, Ryan, highly enough. He was prompt, professional, friendly and efficient. He clearly knew his job and the product and conducted his work flawlessly. The office staff were also amazing by bringing forward my appointment so that I could have my washing machine back quicker. Very impressed and satisfied. Thank you again