/
Endorsed by Which?
Appliance Care Ltd T/A RepairGuys - Samsung Service Centre
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
274 reviews
Recommended
Recommended
by 99% of customers
Sort by
Samsung Washing Machine Warranty Repair
Customer Service
Quality
Value
Great service all round. Good communication in advance. Engineer that visited (Matthew) was brilliant. He was friendly, knowledgeable and professional. He quickly diagnosed and fixed the problem. 10/10 service from the engineer.
Customer in Somerset
, work completed
Recommended
Friendly and Efficient
Customer Service
Quality
Value
I was very pleased with the great service I received from Ryan from the REPAIRGUYS and he also arrived on the time he said he would be there, I would use them again.
Customer in Devon
, work completed
Recommended
Samsung TV repair
Customer Service
Quality
Value
Great service . Excellent communication with technician arriving on time stated. Fast repair and TV as good as when first purchased. Would recommend and use again. Many thanks.
Customer in Torbay
, work completed
Recommended
Great service
Customer Service
Quality
Value
Great communication and arrived at the time stated. Very professional and knew exactly what to look for in the fault. Very thorough in his work and very clean and tidy. Great service and I would definitely recommend or use them again. Thank you for your help.
Customer in Somerset
, work completed
Recommended
Samsung TV Repair
Customer Service
Quality
Value
Repair arranged under warranty by John Lewis. Craig, from the Exeter branch, quickly identified the problem, ordered the required component and arranged to return and replace the screen the following week. Craig is clearly very experienced and familiar with most faults and doesn't mess around; he gets the job done extremely efficiently but with due care. Given today's throw away culture, I am very pleased to have had a repair rather than simply a replacement TV.
Customer in Cornwall
, work completed
Recommended
LG TV repair
Customer Service
Quality
Value
The word outstanding is often over used, but certainly not as far as this company is concerned. Our main point of contact was with Cheryl who went out of her way to keep us informed of the progress of a major repair to our TV that was under warranty. Throughout, her friendly approach and genuine concern that we would be inconvenienced as little as possible went a long way towards easing our frustration with LG that such an expensive TV had massively failed after just three months. In short, everything that could be done by Repairguys to expedite the repair was done, the work being completed at a very high standard. There remains little doubt in my mind that the the company genuinely deserves positive feedback, and that Cheryl a special mention. My grateful thanks to all
Customer in Devon
, work completed
Recommended
Samsung washing machine repair
Customer Service
Quality
Value
Ryan came to replace fan motor and pipe on our Samsung washing machine. Great service, carried out professionally and to a high standard. Took extra care to not damage our vinyl flooring when moving the machine in and out from under the counter. Would recommend
Customer in Devon
, work completed
Recommended
Beware the small print
Customer Service
Quality
Value
Initially very impressive with helpful staff and confidence-inspiring patter gave me a good feeling about their services. My microwave was repaired as per their estimate , within a reasonable time period and although quite expensive, I had no qualms about their ability to repair it. However when it went wrong 7 months later with the same fault as originally diagnosed the immediate reaction was to point out the warranty period for their repair services was 90 days only, something shown on the website but not explained, quoted or visible when visiting the premises. This is despite the assurance that only genuine manufacturers parts are used. Panasonic was equally not helpful and would not offer any warranty on their parts other than the 90 days that their recommended repairer quoted. The £190 repair carried out was money wasted. We are being urged to repair not replace but after this experience, I am unlikely to follow that option in the future and certainly not with this company.
Customer in Somerset
, work completed
Excellent, prompt service
Customer Service
Quality
Value
Matthew communicated before getting here so we knew exactly when he would be here, and it was within the window notified. He had anticipated what the issue with our new Samsung was, as there have been other cases. He was polite and friendly throughout. He confirmed the problem straight away and fixed with a software update. He explained everything he was doing. He resealed the waste pipe connections which had shown a small leak after the machine was moved. He then double checked the machine was working and not leaking before putting it back. He also ensured it was fully level and the tumble dryer was out back and aligned as well. Exceptionally helpful and thoughtful. I don’t know about cost as this was a warranty call. I would definitely use The Repair Guys again and recommend them to others.
Customer in Somerset
, work completed
Recommended
Efficient and pleasant
Customer Service
Quality
Value
Matthew efficiently traced the unusual problem with my washing machine, and returned with the relevant part to put it right. Communication about the visits was excellent and the job’s done! Thank you Matthew.
Customer in Somerset
, work completed
Recommended