Appliance Care Ltd T/A RepairGuys

Top drawer service from Matt, of ‘The Repair Guys’! Good communication, fast & efficient service, all good now! Many thanks.

Fantastic customer service from the start. Communication is great from the get go, including calls answered promptly when I needed to ask a question. Matthew let me know when he was en route, which is super helpful. He was prompt, really polite and helpful, and he went above and beyond to resolve the problem and get my machine up and running again. I was very relieved and grateful! Thank you

After having owned my Sony soundbar for only 3 months, it was continuously unresponsive and we were unable to connect it to the TV. We contacted Sony who directed us to the repair guys after refusing a replacement, stating that we need to follow the process. SCOTT attended my property and collected my soundbar on 17/12/2025. The repair guys were great with their help, especially with it being around Christmas. It took a while for the repair (7 weeks) due to sourcing parts. But I now have it back and it seems to be working well.

Matthew attended at the promised time and carried out a thorough investigation and repair in a friendly and efficient manner.

Craig let me know when he was coming and how far away he was, which was really helpful. Craig returned my TV in a really well boxed container. The problem of the blue line had been sorted out. Craig sorted out the tuning and Internet connection which was really appreciated and was quick and efficient with everything he did.

Our TV screen was showing odd colours and fortunately was still under guarantee. We had one visit to diagnose within 4 days of initial contact with the Repair Guys and a new screen had to be ordered. This was all very clearly communicated by text and calls. The new screen was fitted by Craig quickly and efficiently - we now have a TV we can watch again! Would certainly recommend - thanks Craig.

We experienced an unusual issue with our integrated Samsung dishwasher. During the wash cycle, the machine would stop unexpectedly without displaying any error codes. Matthew carried out a very thorough inspection, including checking the error codes stored in the machine, which only showed previously passed codes that were unrelated to the issue. He also checked the installation of the dishwasher and made adjustments to the levels, which were slightly out, to ensure everything was correct. Despite completing all available checks, the fault persisted and the dishwasher continued to stop for no apparent reason. As a result, Matthew referred the issue to Samsung’s technical department, as all possible tests within his scope had been carried out without a resolution. I would like to thank Matthew for the significant time and effort he put into trying to diagnose the fault, which was clearly outside the range of tests available to him.

Pete from Appliance Care Ltd (t/a RepairGuys) was fantastic. Friendly, personable, and really easy to deal with. He was efficient, knew exactly what he was doing, and did a great job. Would definitely recommend and wouldn’t hesitate to use again.

I called these guys yesterday to check if my dishwasher basket was being sent to me direct and today an engineer arrived with it. The Repair Guys are so fantastic and always deliver a great service and I always get the truth when talking to them on the telephone. Keep it up ladies and gentlemen

Cannot fault their service, the whole experience was first class, I was informed of the time and date and kept updated of arrival, Scott the engineer was very good, shoes off on entry, supper efficient job completed very quickly, tv up and running and a happy customer.

Just had my washing machine fixed by Pete, top bloke, did a excellent job I’m very happy customer 👍🏻

Scott visited and replaced our tv screen. He texted us with an ETA before arriving and completed the work is a professional and friendly manner.

Scott understood the problem with our tv and the cause of it. After full diagnosis, confirmed fault, ordered parts and returned to fit. Scott was polite, friendly and efficient. I would definitely recommend the Repairguys and will call on them again, should the need arise.

Matthew carried out a repair on our fridge and replaced the fan. Very professional service and a job well done. Everything was explained clearly and the repair was completed efficiently. I’m very happy with the service and would definitely recommend The Repair Guys.

Matt attended and repaired our washing machine quickly and effectively. It only took him a few moments to diagnose the fault and replace the part. He was polite, professional, friendly and helpful. I'd use the service again

Scott visited to repair our Samsung TV under our John Lewis guarantee. He was polite and efficient and was able to complete the job quickly.

TV repaired by Craig professional excellent service thank you was kept informed at all times.

Matt came to fix my washing machine, He was professional, on time, clean and got the job sorted in no time! Did everything to make sure it was correct and functioning properly. Also a very nice man who you can easily have a conversation with. All round.. Top bloke

Matthew from the Repair Guys arrived in good time. The repair was carried out very quickly and he was a clean worker and very polite and friendly.

Scott was very knowledgeable, helpful and more importantly honest. He diagnosed the fault with my TV and said a repair would be able to be undertaken at my address another day once the parts were delivered. That’s what happened and so far so good.

Matthew quickly diagnosed the fault with our leaking dishwasher, and upon delivery of the new part he returned and made the swap. All work was carried out in about 15 minutes - and he even replaced some missing screws! He is very knowledgeable, friendly & answered all of the questions we had. Thanks Matthew!

Scott the engineer was both knowledgeable and friendly this is the second time we've used the repair guys via domestic and general and both times the service as been excellent

Matthew from Repair Guys arrived ahead of schedule. He got to grips with the job straight away and even when the position and surrounding kitchen made getting to the problem with the dishwasher harder, he just got on with the job. Identified the problem and having informed me that he had to order a replacement part was quick to tidy everything up and be on his way. I cannot fault the service that Matthew gave us and would recommend The Repairs Guys to all.

Scott from the repair guys collected our Samsung TV for repair and kept us informed of when he would collect it and again when he would return it. It was really useful to have this information so I didn’t have to wait around for him to arrive . Scott was polite, professional and knowledgeable and really helpful. He set up the TV when it came back. The TV was taken care of and protected well and came back in perfect condition. Thank you to Scott and The Repair Guys !

Absolutely first class service arrived promptly took television away for repair kept me informed of time schedule and brought it back again on time perfect,Graig did a very thorough job and was very helpful and pleasant would recommend him and company highly