Endorsed by Which?

Appliance Care Ltd T/A RepairGuys - Samsung Service Centre

4.9

270 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
270 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Speedy response and repair
Customer Service
Quality
Value
Contacted SAMSUNG about a serious problem with my washing machine and Ryan from the Repairguys came to diagnose the problem the next day. 3 days later he was back with the parts to fit - 4 days ahead of the estimated time for this! Ryan was efficient and professional he very kindly disconnected and moved a machine that was on loan from the company we bought it from before reconnecting and repositioning the repaired machine. He was careful to explain what the problem was and how it would be fixed. He was very pleasant and it was a pleasure having him carry out the work.
Customer in Devon Posted on 19/01/2024 , work completed 19/01/2024
The trader replied (on 21/02/2024)
Thank you for the review, Repairguys
Good quality service
Customer Service
Quality
Value
Matthew came to work on our Washing Machine after it had sprung a leak. He was on time and very knowledgeable and the problem has been resolved. First class service, would recommend.
Customer in Somerset Posted on 11/01/2024 , work completed 11/01/2024
Excellent and flexible service
Customer Service
Quality
Value
Our TV went kaput in mid-December, and we were very worried that despite an extended warranty, we wouldn't have a working TV in time for Christmas. I called the repair guys to see if they could bring their diagnostic visit forwards and they came the very next day. Fault diagnosed a part was ordered and a follow up visit to fix the TV was arranged in the week before Christmas. The fix took just 20 minutes and we were back up and running. Very impressed with this company. All the people I spoke to were friendly and knowledgeable and they managed to fit us in at a busy time of year.
Customer in Plymouth Posted on 09/01/2024 , work completed 19/12/2023
Excellent Company & Service
Customer Service
Quality
Value
We found the repair guys to be prompt and efficient. Their customer service was excellent, and we had a prompt visit from Matthew who was professional knowledgeable and competent in his work. Matthew returned with the parts required to fix our washing machine quickly and the job was completed efficiently. We would definitely recommend the repair guys and in particular Matthew. Thank you Karina & Steve
Customer in Devon Posted on 05/01/2024 , work completed 05/01/2024
Excellent Service
Customer Service
Quality
Value
Swift response to initial breakdown. Were told what was wrong and the parts that would be needed. Communication was excellent. Job was carried out in a very friendly and professional manner.
Which? Trusted Traders Consumer Posted on 05/01/2024 , work completed 29/12/2024
Fantastic service from start to finish
Customer Service
Quality
Value
Samsung warranty repair. Washing machine failed just before Christmas. Not ideal. Samsung raised the issue for this company to fix and we were contacted the morning they reopened after Christmas and had an appointment two days later. Text messages with timings made the appointment really easy to fit in. The engineer Matthew was outstanding, really knowledgable and had the fault diagnosed and repaired all within 30 minutes! I’d thoroughly recommend this company and Matthew in particular! MANY THANKS
Customer in Devon Posted on 29/12/2023 , work completed 29/12/2023
They Made My Christmas
Customer Service
Quality
Value
These guys were exceptional. They replaced the whole screen in my TV in an hour and a half as an emergency so we could have a TV for Christmas. Excellent work and a lovely bunch of guys. Would highly recommend.
Customer in Dorset Posted on 22/12/2023 , work completed 21/12/2023
Hayden the hero!
Customer Service
Quality
Value
When my washing machine went wrong 10 days before Christmas and with 3 very young kids who can't go an hour without getting dirty, well I could have cried. I called Samsung and after 5 days of fighting the shocking processes and generally poor service, they put me in touch with the repair guys on Monday afternoon. Within a short time I had appointment for Wednesday. Tuesday, I got my 3 hour time window. Wednesday, I got my 20 minute update that Hayden was on his way. Hayden fixed my machine in a effortless fashion. He was lovely, even when the kids did their best to get in the way, and even put the machine back in place for me. He talked me through the repair and paperwork and tidied up after himself. Hayden is my hero, he saved me from one less thing to stress me out over Christmas!
Customer in Torbay Posted on 20/12/2023 , work completed 20/12/2023
Samsung Washing Machine Repair
Customer Service
Quality
Value
Matthew was professional, prompt, knowledgeable and efficient. Diagnosis made, repair effected and advice given. Would thoroughly recommend Matthew.
Customer in Somerset Posted on 20/12/2023 , work completed 20/12/2023
Fixed my oven
Speedy service. Made contact with Samsung on 14/12/34. assessment visit arrange and done on 15/13/23. Part ordered and date arrange to repair my oven on 19/22/23. Time slot given. Matthew did both visits and he was friendly, professional and explained the problem. I was phoned with the appointments, followed by a text to confirm and then Matthew sent a text when he was on his way with an expected time. Excellent service, would definitely recommend and use again.
Customer in Devon Posted on 19/12/2023 (Reviewer did not use service)