Appliance Care Ltd T/A RepairGuys

Pete let me know day before, on the day and when he was 50mins away about getting to me. He was helpful, friendly, and informative. He found and fixed fault very quickly and answered my questions on maintaining the washing machine. Very pleased with his service

I am extremely grateful to the Repair Guys for covering repairs for Panasonic UK in my area & coming all the way to Cardiff to collect, repair & return my microwave. They were very professional, friendly, and provided excellent customer service. The microwave had a faulty door which wouldn't fully open after use & the front surround was wasn't staying glued down. I called Panasonic & my details were passed to the Repair Guys who made contact with me to collect the microwave. I was made aware that they were only in my area once every 2 weeks & depending on whether the parts were received in time I could be without the microwave for 4 weeks. The ordered parts turned up & they repaired & returned the microwave in 2 weeks. I have been very happy with the service they provided & the issue I had with the door has been fixed

Excellent service. Very professional, very efficient & very friendly. Panel was swapped within 30mins from entering the house to leaving, inc the informative chat. Couldn't ask for better service.

Excellent service from start to finish on the ball straight away with no fuss . Scott from the Repair Guys was superb a very skilled technician would fully recommend. Thank you

The Repair Guys are a very professional company. From the initial call out right up until the completion of the job, it was an easy process with no issues whatsoever. Any contact which was made via the telephone was dealt with by skilled and professional employees which was very reassuring ! Scott, who came to diagnose the repair of the TV was also very professional and was able to diagnose the fault and order the necessary parts which arrived speedily and were fitted them the following week. A big Thank you Scott and The Repair Guys !!

My insurance company arranged for my television to be repaired by The Repair Guys and they sent their representative Craig. The Repair Guys initially contacted me as to the condition of the television and asked me to send photographs of the damage. From there they were able to order the appropriate parts from the manufacturer and I later had a call from them advising that they had the items and that their agent would visit on the allocated day. Well the day arrived and I received the promised telephone call, this being Craig. Craig arrived at the allocated time and introduced himself. The repair was quickly done and I have a working television. Craig was/is a pleasant individual and is a good worker and knows his stuff.

Matt came to repair my washing machine today, he sorted it in no time at all, he had the part he needed in the van. He explained fully what the problem was, he even cleaned the floor after as my washing machine had leaked quite badly. He was very polite, on time and rang me 5 mins before arrival. He was very professional. Very happy with the service!

Top drawer service from Matt, of ‘The Repair Guys’! Good communication, fast & efficient service, all good now! Many thanks.

Fantastic customer service from the start. Communication is great from the get go, including calls answered promptly when I needed to ask a question. Matthew let me know when he was en route, which is super helpful. He was prompt, really polite and helpful, and he went above and beyond to resolve the problem and get my machine up and running again. I was very relieved and grateful! Thank you

After having owned my Sony soundbar for only 3 months, it was continuously unresponsive and we were unable to connect it to the TV. We contacted Sony who directed us to the repair guys after refusing a replacement, stating that we need to follow the process. SCOTT attended my property and collected my soundbar on 17/12/2025. The repair guys were great with their help, especially with it being around Christmas. It took a while for the repair (7 weeks) due to sourcing parts. But I now have it back and it seems to be working well.

Matthew attended at the promised time and carried out a thorough investigation and repair in a friendly and efficient manner.

Craig let me know when he was coming and how far away he was, which was really helpful. Craig returned my TV in a really well boxed container. The problem of the blue line had been sorted out. Craig sorted out the tuning and Internet connection which was really appreciated and was quick and efficient with everything he did.

Our TV screen was showing odd colours and fortunately was still under guarantee. We had one visit to diagnose within 4 days of initial contact with the Repair Guys and a new screen had to be ordered. This was all very clearly communicated by text and calls. The new screen was fitted by Craig quickly and efficiently - we now have a TV we can watch again! Would certainly recommend - thanks Craig.

We experienced an unusual issue with our integrated Samsung dishwasher. During the wash cycle, the machine would stop unexpectedly without displaying any error codes. Matthew carried out a very thorough inspection, including checking the error codes stored in the machine, which only showed previously passed codes that were unrelated to the issue. He also checked the installation of the dishwasher and made adjustments to the levels, which were slightly out, to ensure everything was correct. Despite completing all available checks, the fault persisted and the dishwasher continued to stop for no apparent reason. As a result, Matthew referred the issue to Samsung’s technical department, as all possible tests within his scope had been carried out without a resolution. I would like to thank Matthew for the significant time and effort he put into trying to diagnose the fault, which was clearly outside the range of tests available to him.

Pete from Appliance Care Ltd (t/a RepairGuys) was fantastic. Friendly, personable, and really easy to deal with. He was efficient, knew exactly what he was doing, and did a great job. Would definitely recommend and wouldn’t hesitate to use again.

I called these guys yesterday to check if my dishwasher basket was being sent to me direct and today an engineer arrived with it. The Repair Guys are so fantastic and always deliver a great service and I always get the truth when talking to them on the telephone. Keep it up ladies and gentlemen

Cannot fault their service, the whole experience was first class, I was informed of the time and date and kept updated of arrival, Scott the engineer was very good, shoes off on entry, supper efficient job completed very quickly, tv up and running and a happy customer.

Just had my washing machine fixed by Pete, top bloke, did a excellent job I’m very happy customer 👍🏻

Scott visited and replaced our tv screen. He texted us with an ETA before arriving and completed the work is a professional and friendly manner.

Scott understood the problem with our tv and the cause of it. After full diagnosis, confirmed fault, ordered parts and returned to fit. Scott was polite, friendly and efficient. I would definitely recommend the Repairguys and will call on them again, should the need arise.

Matthew carried out a repair on our fridge and replaced the fan. Very professional service and a job well done. Everything was explained clearly and the repair was completed efficiently. I’m very happy with the service and would definitely recommend The Repair Guys.

Matt attended and repaired our washing machine quickly and effectively. It only took him a few moments to diagnose the fault and replace the part. He was polite, professional, friendly and helpful. I'd use the service again

Scott visited to repair our Samsung TV under our John Lewis guarantee. He was polite and efficient and was able to complete the job quickly.

TV repaired by Craig professional excellent service thank you was kept informed at all times.