Endorsed by Which?

Appliance Care Ltd T/A RepairGuys - Samsung Service Centre

4.9

270 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
270 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent service throughout
Customer Service
Quality
Value
Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.
Customer in Devon Posted on 25/03/2024 , work completed 25/03/2024
Great work
Customer Service
Quality
Value
Matthew was very helpful, informative and thorough – he did a great job and I am happy to recommend the Repair Guys.
Customer in Devon Posted on 15/03/2024 , work completed 15/03/2024
Fantastic Service
Customer Service
Quality
Value
Fast, friendly, superbly efficient service by Ryan. (Washing machine). Left contact number if any problems when using the machine later that day. No problems, machine working perfectly now. Would highly recommend.
Customer in Devon Posted on 14/03/2024 , work completed 13/03/2024
Repair of Samsung fridge freezer
Customer Service
Quality
Value
Kieron, the engineer from The Repair Guys, came twice. Once to diagnose the problem and then again to make the repairs which were complex and took exactly the two hours he said it would take. Kieron was polite, on time, efficient and knowledgable. Communication throughout was excellent and the predicted times accurate, allowing me to leave work and return home for the shortest time. The appliance was recently out of guarantee and I’d also like to praise Samsung for standing behind their product and engaging their contracted repairers, The Repair Guys, to do the repair. I purchased the American style fridge freezer from Samsung as the previous identical model lasted 17 years.
Customer in Devon Posted on 14/03/2024 , work completed 14/03/2024
Perfect
Customer Service
Quality
Value
Insured Tumble dryer through Domestic & General. First appointment with Ryan T, he listened to what issue was that I'd previously had a week before that was "fixed". Water pump was replaced by another engineer but unfortunately never investigated further so issue not fixed. Ryan basically stripped the inside of our dryer and tested everything he could until the fault was found. Assured me I could use the dryer for short periods until new part arrived. A week later Ryan returned and replaced faulty part and dryer works perfectly. Ryan T is very friendly, approachable and very helpful in the fact he explains what he's doing and what the issues may be. Such a polite person who keeps the area Clean and tidy, although he didn't seem happy to leave the water and fluff on the floor as I insisted to leave it as I hadn't cleaned the kitchen floor knowing he was coming to replace the item lol. Such a credit to your company! Fingers crossed your company is sent out to us if needed again! Well, hopefully the dryer don't break 🤣 Definitely recommended. Excellent updates for appointments and drivers time of arrival.
Customer in Devon Posted on 04/03/2024 , work completed 28/02/2024
Excellent, friendly service
Customer Service
Quality
Value
Cannot rate the technician, Ryan, highly enough. He was prompt, professional, friendly and efficient. He clearly knew his job and the product and conducted his work flawlessly. The office staff were also amazing by bringing forward my appointment so that I could have my washing machine back quicker. Very impressed and satisfied. Thank you again
Customer in Devon Posted on 01/03/2024 , work completed 01/03/2024
Samsung Washing Machine Warranty Repair
Customer Service
Quality
Value
Great service all round. Good communication in advance. Engineer that visited (Matthew) was brilliant. He was friendly, knowledgeable and professional. He quickly diagnosed and fixed the problem. 10/10 service from the engineer.
Customer in Somerset Posted on 26/02/2024 , work completed 26/02/2024
Friendly and Efficient
Customer Service
Quality
Value
I was very pleased with the great service I received from Ryan from the REPAIRGUYS and he also arrived on the time he said he would be there, I would use them again.
Customer in Devon Posted on 26/02/2024 , work completed 23/02/2024
Samsung TV repair
Customer Service
Quality
Value
Great service . Excellent communication with technician arriving on time stated. Fast repair and TV as good as when first purchased. Would recommend and use again. Many thanks.
Customer in Torbay Posted on 24/02/2024 , work completed 24/02/2024
Great service
Customer Service
Quality
Value
Great communication and arrived at the time stated. Very professional and knew exactly what to look for in the fault. Very thorough in his work and very clean and tidy. Great service and I would definitely recommend or use them again. Thank you for your help.
Customer in Somerset Posted on 22/02/2024 , work completed 22/02/2024
Samsung TV Repair
Customer Service
Quality
Value
Repair arranged under warranty by John Lewis. Craig, from the Exeter branch, quickly identified the problem, ordered the required component and arranged to return and replace the screen the following week. Craig is clearly very experienced and familiar with most faults and doesn't mess around; he gets the job done extremely efficiently but with due care. Given today's throw away culture, I am very pleased to have had a repair rather than simply a replacement TV.
Customer in Cornwall Posted on 21/02/2024 , work completed 21/02/2024
LG TV repair
Customer Service
Quality
Value
The word outstanding is often over used, but certainly not as far as this company is concerned. Our main point of contact was with Cheryl who went out of her way to keep us informed of the progress of a major repair to our TV that was under warranty. Throughout, her friendly approach and genuine concern that we would be inconvenienced as little as possible went a long way towards easing our frustration with LG that such an expensive TV had massively failed after just three months. In short, everything that could be done by Repairguys to expedite the repair was done, the work being completed at a very high standard. There remains little doubt in my mind that the the company genuinely deserves positive feedback, and that Cheryl a special mention. My grateful thanks to all
Customer in Devon Posted on 18/02/2024 , work completed 16/02/2024
The trader replied (on 21/02/2024)
Thank you for the amazing feedback, we have passed this to the team that were involved. Repairguys
Samsung washing machine repair
Customer Service
Quality
Value
Ryan came to replace fan motor and pipe on our Samsung washing machine. Great service, carried out professionally and to a high standard. Took extra care to not damage our vinyl flooring when moving the machine in and out from under the counter. Would recommend
Customer in Devon Posted on 16/02/2024 , work completed 16/02/2024
The trader replied (on 21/02/2024)
Thanks for the great review, Repairguys
Beware the small print
Customer Service
Quality
Value
Initially very impressive with helpful staff and confidence-inspiring patter gave me a good feeling about their services. My microwave was repaired as per their estimate , within a reasonable time period and although quite expensive, I had no qualms about their ability to repair it. However when it went wrong 7 months later with the same fault as originally diagnosed the immediate reaction was to point out the warranty period for their repair services was 90 days only, something shown on the website but not explained, quoted or visible when visiting the premises. This is despite the assurance that only genuine manufacturers parts are used. Panasonic was equally not helpful and would not offer any warranty on their parts other than the 90 days that their recommended repairer quoted. The £190 repair carried out was money wasted. We are being urged to repair not replace but after this experience, I am unlikely to follow that option in the future and certainly not with this company.
Customer in Somerset Posted on 13/02/2024 , work completed 12/05/2023
The trader replied (on 21/02/2024)
We are sorry that this repair has not met your expectations. It is an industry standard to offer a 90 day warranty on repairs and this is shown on all of our Terms and Conditions which are shown on our website, on our Terms and Conditions paperwork on display in our workshop reception and also available from the link on the bottom of the receipt emailed to you when the appliances diagnostic check was booked. This period will, by and large, cover any immediate failures of components after the repair and if a repeat failure happens within this timeframe the labour and parts fitted would be covered by our warranty. As you have mentioned, the repair lasted 7 months and this would indicate that the repair work completed was successful and the microwave was fully functional for an substantial time period after the repair was completed. All parts fitted to your appliance would have been supplied directly from Panasonic and are genuine Panasonic branded parts and they carry the warranty as provided by the manufacturer. We do not ever want our customers to feel that we have not provided the best service we are able to but due to the appliance being 4 months beyond the warranty period, we apologise but in this instance, we are unable to assist any further.
Excellent, prompt service
Customer Service
Quality
Value
Matthew communicated before getting here so we knew exactly when he would be here, and it was within the window notified. He had anticipated what the issue with our new Samsung was, as there have been other cases. He was polite and friendly throughout. He confirmed the problem straight away and fixed with a software update. He explained everything he was doing. He resealed the waste pipe connections which had shown a small leak after the machine was moved. He then double checked the machine was working and not leaking before putting it back. He also ensured it was fully level and the tumble dryer was out back and aligned as well. Exceptionally helpful and thoughtful. I don’t know about cost as this was a warranty call. I would definitely use The Repair Guys again and recommend them to others.
Customer in Somerset Posted on 09/02/2024 , work completed 08/02/2024
The trader replied (on 21/02/2024)
Thanks for the lovely review, Repairguys
Efficient and pleasant
Customer Service
Quality
Value
Matthew efficiently traced the unusual problem with my washing machine, and returned with the relevant part to put it right. Communication about the visits was excellent and the job’s done! Thank you Matthew.
Customer in Somerset Posted on 08/02/2024 , work completed 08/02/2024
The trader replied (on 21/02/2024)
Thanks for the lovely review, Repairguys
Top class service
Customer Service
Quality
Value
Matthew diagnosed and fixed the problem very quickly. The communication from the office prior to the repair was also faultless, keeping us up to date at every stage. A level of service too often lacking in other traders. Thanks Repairguys!
Customer in Devon Posted on 01/02/2024 , work completed 01/02/2024
The trader replied (on 21/02/2024)
Thanks for the lovely review, Repairguys
Friendly, knowledgeable, punctual, professional
Customer Service
Quality
Value
I was extremely pleased with the engineer who visited today, Matthew. He arrived on time, as promised, and sent me a text beforehand to let me know when he would arrive. He clearly knows what he’s doing and identified the fault promptly. I have complete confidence in his repair, and I really appreciate his expertise and time. I would highly recommend Mathew and The Repairguys team.
Customer in Devon Posted on 31/01/2024 , work completed 31/01/2024
The trader replied (on 21/02/2024)
Thank you for the review, Repairguys
Really impressed!
Customer Service
Quality
Value
I am really impressed with the service I have had from Repairguys this morning. Matthew was friendly, efficient and informed me about when he was due to arrive and warned me that he was stuck in traffic. He was knowledgeable and took time to show me what the problem was with my AEG oven light, how it was fixed and even left me spares. He also didn’t mind my mad dog! Angie and Cheryl in the office were also friendly and helpful on the phone. Will definitely use them again.
Customer in Devon Posted on 31/01/2024 , work completed 31/01/2024
The trader replied (on 21/02/2024)
Thank you for the review, Repairguys
Samsung washing machine repair
Customer Service
Quality
Value
Excellent customer service from this company, kept informed of booking, arrival of parts and appointment schedule. Ryan, the operative who attended was clean, tidy, polite and efficient. I would highly recommend this company.
Customer in Torbay Posted on 29/01/2024 , work completed 29/01/2024
The trader replied (on 21/02/2024)
Thank you for the review, Repairguys
Speedy response and repair
Customer Service
Quality
Value
Contacted SAMSUNG about a serious problem with my washing machine and Ryan from the Repairguys came to diagnose the problem the next day. 3 days later he was back with the parts to fit - 4 days ahead of the estimated time for this! Ryan was efficient and professional he very kindly disconnected and moved a machine that was on loan from the company we bought it from before reconnecting and repositioning the repaired machine. He was careful to explain what the problem was and how it would be fixed. He was very pleasant and it was a pleasure having him carry out the work.
Customer in Devon Posted on 19/01/2024 , work completed 19/01/2024
The trader replied (on 21/02/2024)
Thank you for the review, Repairguys
Good quality service
Customer Service
Quality
Value
Matthew came to work on our Washing Machine after it had sprung a leak. He was on time and very knowledgeable and the problem has been resolved. First class service, would recommend.
Customer in Somerset Posted on 11/01/2024 , work completed 11/01/2024
Excellent and flexible service
Customer Service
Quality
Value
Our TV went kaput in mid-December, and we were very worried that despite an extended warranty, we wouldn't have a working TV in time for Christmas. I called the repair guys to see if they could bring their diagnostic visit forwards and they came the very next day. Fault diagnosed a part was ordered and a follow up visit to fix the TV was arranged in the week before Christmas. The fix took just 20 minutes and we were back up and running. Very impressed with this company. All the people I spoke to were friendly and knowledgeable and they managed to fit us in at a busy time of year.
Customer in Plymouth Posted on 09/01/2024 , work completed 19/12/2023
Excellent Company & Service
Customer Service
Quality
Value
We found the repair guys to be prompt and efficient. Their customer service was excellent, and we had a prompt visit from Matthew who was professional knowledgeable and competent in his work. Matthew returned with the parts required to fix our washing machine quickly and the job was completed efficiently. We would definitely recommend the repair guys and in particular Matthew. Thank you Karina & Steve
Customer in Devon Posted on 05/01/2024 , work completed 05/01/2024
Excellent Service
Customer Service
Quality
Value
Swift response to initial breakdown. Were told what was wrong and the parts that would be needed. Communication was excellent. Job was carried out in a very friendly and professional manner.
Which? Trusted Traders Consumer Posted on 05/01/2024 , work completed 29/12/2024
Fantastic service from start to finish
Customer Service
Quality
Value
Samsung warranty repair. Washing machine failed just before Christmas. Not ideal. Samsung raised the issue for this company to fix and we were contacted the morning they reopened after Christmas and had an appointment two days later. Text messages with timings made the appointment really easy to fit in. The engineer Matthew was outstanding, really knowledgable and had the fault diagnosed and repaired all within 30 minutes! I’d thoroughly recommend this company and Matthew in particular! MANY THANKS
Customer in Devon Posted on 29/12/2023 , work completed 29/12/2023
They Made My Christmas
Customer Service
Quality
Value
These guys were exceptional. They replaced the whole screen in my TV in an hour and a half as an emergency so we could have a TV for Christmas. Excellent work and a lovely bunch of guys. Would highly recommend.
Customer in Dorset Posted on 22/12/2023 , work completed 21/12/2023
Hayden the hero!
Customer Service
Quality
Value
When my washing machine went wrong 10 days before Christmas and with 3 very young kids who can't go an hour without getting dirty, well I could have cried. I called Samsung and after 5 days of fighting the shocking processes and generally poor service, they put me in touch with the repair guys on Monday afternoon. Within a short time I had appointment for Wednesday. Tuesday, I got my 3 hour time window. Wednesday, I got my 20 minute update that Hayden was on his way. Hayden fixed my machine in a effortless fashion. He was lovely, even when the kids did their best to get in the way, and even put the machine back in place for me. He talked me through the repair and paperwork and tidied up after himself. Hayden is my hero, he saved me from one less thing to stress me out over Christmas!
Customer in Torbay Posted on 20/12/2023 , work completed 20/12/2023
Samsung Washing Machine Repair
Customer Service
Quality
Value
Matthew was professional, prompt, knowledgeable and efficient. Diagnosis made, repair effected and advice given. Would thoroughly recommend Matthew.
Customer in Somerset Posted on 20/12/2023 , work completed 20/12/2023
Fixed my oven
Speedy service. Made contact with Samsung on 14/12/34. assessment visit arrange and done on 15/13/23. Part ordered and date arrange to repair my oven on 19/22/23. Time slot given. Matthew did both visits and he was friendly, professional and explained the problem. I was phoned with the appointments, followed by a text to confirm and then Matthew sent a text when he was on his way with an expected time. Excellent service, would definitely recommend and use again.
Customer in Devon Posted on 19/12/2023 (Reviewer did not use service)
Samsung TV Repair
Customer Service
Quality
Value
Our Samsung TV developed a fault with the screen. John Lewis reported that they would have it repaired as it was still under their five year warrantee. The Repairguys contacted us and arranged the repair. Scott Chidgey from Repairguys arrived on time and replaced the faulty screen. He was very polite, professional and worked in a tidy fashion. I would happily recommend him and his company for any future repairs I need.
Customer in Somerset Posted on 19/12/2023 , work completed 19/12/2023
Very Good
Customer Service
Quality
Value
Kieran came out today and fixed my blocked Samsung washing machine without any problems and even gave me advice on how to maintain the longevity of my washing machine. No hassle, no fuss and very punctual. Would recommend to anybody. Thanks Kieran
Customer in Plymouth Posted on 18/12/2023 , work completed 18/12/2023
Proper job done quickly
Customer Service
Quality
Value
The door seal on our Samsung washing machine leaked so we contacted John Lewis from whom we purchased it. The 2 year Samsung guarantee had just expired but John Lewis had a 5 year guarantee. They referred us to Samsung who sent a repair man and the door seal was replaced under the 5 year John Lewis guarantee with no charge to us. Hyaden the repair man was polite, efficient and quick. Having replaced the door seal he then did a water test to check that all was well.
Customer in Devon Posted on 15/12/2023 , work completed 14/12/2023
Excellent service
Customer Service
Quality
Value
Having contacted Samsung online to arrange repair of our washer dryer which was still under warranty, I was impressed to be contacted quickly by The Repair Guys with a convenient appointment. Matthew quickly identified the fault, the parts were ordered and returned to fix the machine today. Great service!
Customer in Somerset Posted on 04/12/2023 , work completed 04/12/2023
Warranty repair of Samsung Washing Machine
Customer Service
Quality
Value
Called Samsung to report problem and they arranged for Repairguys to undertake repair under terms of warranty. Repairguys texted same day to arrange a visit for 2 days later. The repair engineer, ‘Hayden’, also texted 20 minutes before arrival to confirm things. He arrived on time, was courteous and professional when undertaking the investigation. He quickly diagnosed the fault and as he had a spare for the faulty component in his van, equally quickly and efficiently repaired the machine. He additionally wiped up water spillage from the replacement activity and replaced the machine in situ in the kitchen. Overall, Repairguys and Hayden in particular were prompt, professional and courteous throughout the experience and ensured we were back up and running in an acceptable timescale.
Customer in Torbay Posted on 03/12/2023 , work completed 02/11/2023
Panasonic TV screen replacement
Customer Service
Quality
Value
Responded promptly, advised us in advance of arrival on the day booked, professional, neat, courteous and efficient. Delighted with the Panasonic screen replacement done by Scott Chidsey supported by the helpful office team
Customer in Bristol City Posted on 23/11/2023 , work completed 23/11/2023
Great - would definitely recommend
Customer Service
Quality
Value
Matthew came out to fix my washer dryer. His communication was great, with a text the evening before to confirm when he would be arriving and another text 30 mins before he got to our house. The machine was fixed really quickly and the area was left clean and tidy. I would definitely use them again in future.
Customer in Somerset Posted on 20/11/2023 , work completed 20/11/2023
First rate service
Customer Service
Quality
Value
First rate service with a speedy repair of my faulty Samsung fridge/ freezer carried out by Matthew. I can highly recommend them.
Customer in Somerset Posted on 09/11/2023 , work completed 09/11/2023
Excellent service
Customer Service
Quality
Value
Fast and efficient service, fixed my TV in no time at all. Professional and friendly guy very happy with how it all went would recommend to anyone
Customer in Devon Posted on 08/11/2023 , work completed 08/11/2023
Matthew was great.
Customer Service
Quality
Value
Matthew was polite, professional and knowledgeable. Can't fault him. Provided rapid assessment of issue and straightforward solution.
Customer in Devon Posted on 06/11/2023 , work completed 06/11/2023
Great Service
Customer Service
Quality
Value
Matthew was really helpful and knowledgeable. Very efficient job and sorted the issue for us quickly. Thanks
Customer in Somerset Posted on 26/10/2023 , work completed 26/10/2023
Really nice repair man.
Customer Service
Quality
Value
Arrived on time,knew what to do after a quick chat, had spare part in van,he was polite,and good at what he does, very tidy,and cleaned up any mess which was minimal,would definitely recomend Matthew,explained exactly what he was doing...though this wasn't Matthew's first visit .
Customer in Somerset Posted on 19/10/2023 , work completed 19/10/2023
Excellent fast repair
Matthew text the night before to say that he’d arrive between 8-10am, then text again when he was 35 minutes away. He affected the repair to my fridge display very quickly and then advised on the light which isn’t working in the oven (which was not part of his call-out) Matthew is s personable, friendly and knowledgeable chap who I would highly recommend for appliance repairs
Customer in Devon Posted on 11/10/2023 (Reviewer did not use service)
Friendly, quick and efficient
Customer Service
Quality
Value
Matt came to look at my Samsung tumble drier that seemed to have suddenly seized and smelt of burning. He quickly diagnosed the fault and after confirming by running through the diagnostic checks repaired it on the spot. He finished by completing a PAT test to ensure the machine was safe. Throughout his visit, Matt was friendly, professional and efficient. I would not hesitate to recommend The Repair Guy. Job well done. Thanks.
Customer in Devon Posted on 07/10/2023 , work completed 07/10/2023
Above and beyond
Customer Service
Quality
Value
Matthew was booked to fix our dishwasher and he was definitely the best engineer we have ever had. Not only did he isolate the problem which was very complex but he also advised us about some of our plumbing that had been affecting the dishwasher. He was very intelligent, personable and very good at his job. Highly recommend.
Customer in Devon Posted on 05/10/2023 , work completed 27/09/2023
Superfast repair
Customer Service
Quality
Value
Excellent swift repair of my Samsung Tumble Dryer. Matthew notified me 30 mins before arrival, then clearly explained the fault and the repair which he was able to sort without ordering parts. Very courteous and polite, thanks very much!
Customer in Somerset Posted on 02/10/2023 , work completed 02/10/2023
Samsung non spin
Customer Service
Quality
Value
The engineer that came out went above and beyond to repair my washing machine, good reliable communication and repaired the same day.and l would recommend this company.
Customer in Somerset Posted on 02/10/2023 , work completed 02/10/2023
Repair of ice dispensing mechanism
Customer Service
Quality
Value
Matthew texted 80mins ahead of his arrival to inform me of his eta, and arrived on time. He was friendly and talked me through every step of the repair, and answered all the questions I had for him during the repair. He was very thorough and checked the safety of the unit once the repair was complete. He fixed the unit with no need for extra expense and I wouldn’t hesitate to use him again or recommend him to anybody else in need of a repair.
Customer in Somerset Posted on 02/10/2023 , work completed 02/10/2023
Dishwasher repair
Customer Service
Quality
Value
The engineer was punctual and smart. He had great knowledge of the appliance he was repairing. Informed us about the appliance being repaired. When he left the premises he left it spotless. We were very impressed. Gerard Crowley
Customer in Devon Posted on 29/09/2023 , work completed 29/09/2023
Great service
Customer Service
Quality
Value
Engineer arrived at time stated, explained everything,polite,fixed all faults in no time,took all rubbish with him
Customer in Devon Posted on 27/09/2023 , work completed 27/09/2023
Samsung Fridge/Freezer ice maker issues
Customer Service
Quality
Value
Had this Samsung Fridge Freezer for some 8 years, The ice maker on this particular model had a problem with the ice maker freezing up and it had to be defrosted every 5-6 weeks! eventually it stopped working completely. Samsung were aware of this 'design issue' I would say it has been excellent other than this. Called Samsung, out of warranty so put in touch with the 'Repair Guys' at Exeter. A guy came out said yes, They were also aware of the issue, needed a new ice maker unit, and PC board. A week or so later another guy came out to fit the parts which had arrived from Samsung. He fitted the parts and left. All seemed to going ok then suddenly the Freezer part seemed not to be working well at all. Called Repair guys and very swiftly a new guy came out. ( I would say at this stage the service has been prompt and excellent) Matthew the new guy did a further inspection and discovered there was a very small leak in the gas system and that was why the freezer was not working, showed me and sure enough there was evidence. The unit was beyond repair I called Samsung they were also very receptive also and offered a substantial discount on a new unit, which I took up. We now have a nice new Fridge/Freezer..(I note the latest model the icemaker is in a completely different place). Repair guys have refunded the repair charges I paid them without asking and I am very happy. There is not much else they could do and it was a very nice gesture. Great service, Many thanks..
Customer in Devon Posted on 25/09/2023 , work completed 24/07/2023
Repairs to Beko Cooker
Customer Service
Quality
Value
Excellent communications by phone and text throughout from Customer Service to the Engineer, advising me on progress. The appointment was at a date /time convenient to me and the engineer arrived with the spare part (oven element) exactly as scheduled. He was very friendly, obviously competent and swiftly replaced the part, making sure that I was satisfied with the result. He has excellent interpersonal skills, very empathetic and gave me sound advice on a couple of topics.
Customer in Cornwall Posted on 20/09/2023 , work completed 19/09/2023
LG TV Repair
Customer Service
Quality
Value
Craig, the engineer who came to do the replacement of an LED tv screen on behalf of LG was informative and very efficient. Communication from start to finish was very good. I was informed when the part was available from LG, what date and time slot was available for the install. The engineer arrived spot on time and worked quickly and very tidy. Excellent Service. The work was carried out under warrantee from LG.
Customer in Cornwall Posted on 16/09/2023 , work completed 15/09/2023
Great professionalism
Customer Service
Quality
Value
The repair guys know their stuff far more than others I have used. Expert knowledge, humour, professionalism and punctual. Not much else required. 5 star service.
Customer in Devon Posted on 16/09/2023 , work completed 15/09/2023
excllent service and very professional
Customer Service
Quality
Value
the gentleman was very professional and very polite. the repair was excllent and quite quick considering it was a large tv repair. They displayed professionalism and the quality of their work was top notch and i cant fault it. if i could give 6 stars i would.
Customer in Plymouth Posted on 15/09/2023 , work completed 15/09/2023
Excellent Service
Customer Service
Quality
Value
Informed of time of arrival and received text of ETA in 15 minutes.Work carried out very efficiently and set up TV as part of service.Would certainly recommend this firm to others.
Customer in Devon Posted on 12/09/2023 , work completed 12/09/2023
Excellent service
Customer Service
Quality
Value
I had a terrible time with Samsung when my washing machine stopped working. They reduced me to tears, and made life so stressful , but these guys saved the day! They are beyond superb, so kind so understanding and so very supportive! I can not praise them enough …… superb service, above and beyond! Thankyou Hayden and Darren so very much! ❤️
Customer in Devon Posted on 08/09/2023 , work completed 08/09/2023
Helpful and efficient
Customer Service
Quality
Value
Struggled with Samsung. These people were so helpful and listened. Wouldn’t hesitate to use them again
Customer in Devon Posted on 08/09/2023 , work completed 08/09/2023
Great job done and speedy!
Customer Service
Quality
Value
We had Hayden arrive on time and was well prepared. He did the job quickly and efficiently. Super polite and left the kitchen looking great (better than it looked before!). Thanks so much!
Customer in Devon Posted on 01/09/2023 , work completed 01/09/2023
Really recommend
Customer Service
Quality
Value
Very friendly and gets the job done :) I had Mathew who I would definitely recommend. Fixed the draw on my machine and also checked for any other issues on the machine. Had good chat and had a very good atmosphere.
Customer in Somerset Posted on 25/08/2023 , work completed 25/08/2023
Sony Bravia internet connection
Customer Service
Quality
Value
Craig made first call on 10/8/23 and immediately diagnosed the problem with the internet connection. Ordered new part and came back on 18/8/23 to replace it. Internet connection now seems to be ok. Craig was very pleasant and efficient and got the job completed in short space of time. Kept us informed at all times.
John in Cornwall Posted on 19/08/2023 , work completed 18/08/2023
REPAIRGUYS DELIVER
Customer Service
Quality
Value
Very professional, efficient and friendly service from Craig at Repairguys of Exeter. Excellent communication in arranging for a home visit. Work carried out expeditiously. Thank you
Customer in Cornwall Posted on 16/08/2023 , work completed 15/08/2023
Beko built in dishwasher
Customer Service
Quality
Value
I was visited by Matt at the time slot allocated. He called to say he was on his way and was on time! The service was prompt and efficient, and the problem was found quickly. The machine was not repairable, so it was reported immediately to the insurers, I'm waiting on my new appliance. Thank you.
Customer in Devon Posted on 16/08/2023 , work completed 08/08/2023
SAMSUNG WASHING MACHINE HEATER
Customer Service
Quality
Value
The RepairGuys came right on time and called 15 mins prior to advise of arrival. Hayden the engineer was very pleasant and worked efficiently replacing the PcB and heater. No mess was created and the job was completed quickly. would definitely recommend.
Customer in Torbay Posted on 12/08/2023 , work completed 12/08/2023
Great job , punctual, very efficient
Customer Service
Quality
Value
My tv was repaired promptly and effectively courteous service and great experience I wouldn't hesitate to recommend them to anyone
Customer in Devon Posted on 11/08/2023 , work completed 11/08/2023
Fast repair - really pleased
Customer Service
Quality
Value
My Samsung TV developed a fault under warranty and the Repair Guys were assigned the job by Samsung. I logged the fault on the Saturday and the repair was booked in for the following Thursday. Although the engineer was delayed getting to us he carried out the repair quickly and made sure everything worked before he left - we're delighted with the speed and efficiency of the process. My only minor criticism is that we weren't kept informed of the delay to the time slot for the repair but it really doesn't matter as the repair was done so efficiently.
Customer in Devon Posted on 04/08/2023 , work completed 03/08/2023
Repair
Customer Service
Quality
Value
Pleased with everything. Quick response to my repair, parts came very quickly and fitted within the week. Polite engineers, clean and tidy.
Customer in Cornwall Posted on 03/08/2023 , work completed 02/08/2023
Fast , polite and clean after
Customer Service
Quality
Value
Thank you so much for the service provided by Matthew from the Repair Guys on behalf of Samsung . We received his text with the hour that he will be arriving and he was at our door on the dot , came in polite and offered us the best service experience that we have seen in years .
Customer in Somerset Posted on 29/07/2023 , work completed 29/07/2023
Excellent work
Customer Service
Quality
Value
RepairGuys were engaged to repair my Sony television. The technician, Scott, rang me first, arrived on time and completed an excellent repair. I would definitely use RepairGuys again.
Customer in Torbay Posted on 19/07/2023 , work completed 19/07/2023
Good job
Customer Service
Quality
Value
Mathew was prompt, polite and courteous, seemed to have a good knowledge of repairing our dishwasher and was clean and tidy. Overall very good.
Customer in Devon Posted on 18/07/2023 , work completed 18/07/2023
Exceptional effort and result
Customer Service
Quality
Value
JA came out to repair our Samsung washing machine under warranty - it was a challenging job with multiple issues and he really did a complete job, with helpful suggestions on top. He was professional, friendly and totally customer focused. Not only did this reflect extremely well on RepairGuys but also made us feel a little better about the expensive Samsung product that had let us down a number of times. The work was thorough, fully explained and well documented. Very impressive all round.
Customer in Devon Posted on 10/07/2023 , work completed 15/09/2022
Went above and beyond
Customer Service
Quality
Value
Kieran was such a lovely young chap, really knowledgeable about what he was doing. Found the problem, went above and beyond to get it sorted for me. He was an absolute pleasure.
Customer in Plymouth Posted on 08/07/2023 , work completed 07/07/2023
Very impressed
Customer Service
Quality
Value
Our ice dispenser broke in our fridge, we were covered under the warranty and can't fault the fantastic service we had a getting it resolved from the repair guys in Exeter. I spoke a couple of times with the lovely lady in the office, who couldn't have been more helpful and Hayden who came out twice, first to assess the problem and then a week later to fix it was absolutely brilliant. Brilliant and professional service and staff and would highly recommend
Customer in Devon Posted on 07/07/2023 , work completed 07/07/2023
Professional and courteous
Customer Service
Quality
Value
Very pleasant experience. Scott Chidgey arrived, setup work bench, started work on tv and replaced main PCB and power ECB in less than 30 minutes. Very polite and informative.
Customer in Devon Posted on 01/07/2023 , work completed 28/06/2023
Efficient and friendly on-site repair
Customer Service
Quality
Value
Pete completed our fridge/freezer fan repair in a friendly and efficient manner and even put up with our dog initially barking at him. It is fantastic to have our freezer working again after having to wait for Samsung to deliver two new fans. The freezer now works and doesn't make a horrendous noise! Thank you, Pete (Repairguys)
Tim in Devon Posted on 28/06/2023 , work completed 27/06/2023
Excellent
Customer Service
Quality
Value
Kieren & Ryan sent a text to warn me they would be arriving earlier than planned which suited me very well. They found the fault quickly and replaced the PC board in my washing machine in record time and had it up and running in record time. They were very polite and efficient. I tried leaving a review on which traders but the name Repairguys wasn’t accepted so I rang them with my review instead. All good. Many thanks.
Customer in Cornwall Posted on 27/06/2023 , work completed 27/06/2023
Samsung Washing Machine
Customer Service
Quality
Value
Thanks to Matt who came at a good time and fixed a faulty drain pump, very professional and everything explained as he was doing it, thank you.
Customer in Somerset Posted on 22/06/2023 , work completed 22/06/2023
Really good communication and fast delivery
Customer Service
Quality
Value
More than anything I was impressed and appreciated the communication with me as the service went on. From the initial booking to a check in call before the appointment to reminders, timings and updates, it made everything much easier and less stressful. The work was done by a very friendly guy and was done quickly. Plus, they listened to me and believed me about the problem even when the initial product manufacturer didn't. Really happy.
Michael in Devon Posted on 22/06/2023 , work completed 22/06/2023
Job well done
Customer Service
Quality
Value
Very polite, informative and gave info above and beyond just the issue today. Prompt and quick service. Updates given on time of arrival.
Andy in Devon Posted on 19/06/2023 , work completed 19/06/2023
Excellent work - knowledgeable technician
Customer Service
Quality
Value
Matthew from RepairGuys was outstanding. So knowledgeable about the Samsung tumble dryer, how to maintain it and use it efficiently. Thank you!🙂
Customer in Devon Posted on 19/06/2023 , work completed 19/06/2023
Excellent.
Customer Service
Quality
Value
Pete came out and very efficient. Came in and quickly got on with the job. Sorted the problem very quickly. Delightful chap and we were very delighted with his visit to us
Which? Trusted Traders Consumer Posted on 15/06/2023 , work completed 08/06/2020
Washing Machine
Customer Service
Quality
Value
Very efficient service good notification and arrived on time. Was given information that was very useful by Matthew would definitely recommend.
Customer in Devon Posted on 08/06/2023 , work completed 07/06/2023
Samsung oven/microwave repair
Customer Service
Quality
Value
The initial visit was organised quickly and the identified warranty repair needed. Took 10 days for parts to arrive but final visit organised very quickly. Additional parts ordered to cover a number of options. Repair completed quickly and efficiently. Microwave tested. Efficient and effective repair service.
Customer in Cornwall Posted on 07/06/2023 , work completed 07/06/2023
Excellent service.
Customer Service
Quality
Value
Engineer arrived on time. Diagnosed problem quickly and is sending report to Domestic and General stating machine is unsafe.
Customer in Devon Posted on 07/06/2023 , work completed 07/06/2023
Pleasant Experience
Customer Service
Quality
Value
Craig was fantastic, quick and couldn't do enough for me. Overall service was brilliant.
Which? Trusted Traders Consumer Posted on 07/06/2023 , work completed 01/06/2023
Exemplary Work
Customer Service
Quality
Value
Kieran of ‘Repair Guys’ was very professional and courteous in his manner. His work was exemplary and timely and we would commend him most highly.
Customer in Plymouth Posted on 07/06/2023 , work completed 07/06/2023
Superb Service
Customer Service
Quality
Value
Kieren has been out a couple times and each time is professional and kind! Credit to the company I would say 😁
Customer in Cornwall Posted on 06/06/2023 , work completed 25/05/2023
Excellent service.
Very professional and polite. Worked quickly and effectively. Problem fixed. Would highly recommend.
Sharon in Devon Posted on 06/06/2023 (Reviewer did not use service)
Friendly and efficient
Customer Service
Quality
Value
The appointment was arranged for the next working day, much to my relief. He arrived promptly and was polite, friendly and helpful. He took great care of my property and with due consideration for us as a vulnerable household. The washing machine was fixed in the same visit and everything put back exactly as he found it.
Customer in Somerset Posted on 05/06/2023 , work completed 05/06/2023
Washing machine
Customer Service
Quality
Value
Great communication from start to finish via the Repair Guy. Matthew arrived on time . Messaged ahead to say he was 25 minutes away. Great knowledge and sound advice infact Matthew was walking manual. Very impressed 👏
Customer in Devon Posted on 02/06/2023 , work completed 02/06/2023
Turned up when they said they would
Customer Service
Quality
Value
Turned up when they said they would. Phoned half an hour before arriving, like they said they would. Fixed the telly... like they said they would. Such a shame that spares come from abroad so you have to wait for them, nowadays, I remember when we used to make stuff in our country...
Customer in Cornwall Posted on 02/06/2023 , work completed 02/06/2023
Professional, Efficient, Friendly and Tidy
Customer Service
Quality
Value
Matthew came to repair our washing machine under warranty. He was very friendly and happy to answer any questions I asked. He was super efficient and really tidy, taking away any packaging, despite my offering to take it. He removed the faulty parts and fitted the new parts in no time at all. He knew exactly what he was doing, and he did it well. I couldn't be happier. Thank you..
Customer in Devon Posted on 01/06/2023 , work completed 01/06/2023
washing machine repair
Customer Service
Quality
Value
Matthew was amazing, thank you so much we will definitely be using the repair guys again. He arrived on time, was extremely knowledgeable and extremely professional. He fixed my machine and it is now running like a brand new machine so thank you once again it is so lovely to find someone so knowledgeable and professional. Thank you.
Customer in Devon Posted on 30/05/2023 , work completed 20/05/2023
Excellent service
Customer Service
Quality
Value
Arrived on time, courteous, thoughtful and with a smile. Quick repair with no mess. Thank you Craigx.
Customer in Plymouth Posted on 30/05/2023 , work completed 30/05/2023
Fab service by Kieren Ref 30112
Customer Service
Quality
Value
Prompt arrival and carried out the job quickly and efficiently! Fab customer service skills - nothing seemed too much trouble and very friendly to chat to while doing the repair on the washing machine. Kieren is a credit to the company and be sure to use again for any future repairs!
Customer in Plymouth Posted on 30/05/2023 , work completed 27/05/2023
Fast and efficient
Customer Service
Quality
Value
Really pleased with work today. They came at the time they said and got the job done. Friendly and efficient. Many thanks
Customer in Cornwall Posted on 26/05/2023 , work completed 26/05/2023
Great service from matt
Customer Service
Quality
Value
If Carlsberg did repair engineers they'd all be like Matt, superb workmanship and knowledge from start to finish, I will recommend the repair guys to my friends and family and will definitely use them again myself great work Matt thanks again 👍🏻
Jonny in Somerset Posted on 25/05/2023 , work completed 25/05/2023
Ref 2412048 LG tv Update
Customer Service
Quality
Value
The update to the TV was completed very efficiently by a very courteous engineer. The engineer informed me by text a day before that he had the part and he let me know exactly when he would arrive. I would highly recommend this engineer.
Customer in Plymouth Posted on 24/05/2023 , work completed 23/05/2023
Fast and efficient service
Customer Service
Quality
Value
This job resulted in a new main PCB being replaced in my year old washing machine within 5 year warranty
Customer in Devon Posted on 23/05/2023 , work completed 23/05/2023
RepairGuys Pete
Customer Service
Quality
Value
Pete repaired our Samsung Washing Machine after the seal on the door was damaged. He explained what could have caused it and what we should do differently. Highly professional repair.
Customer in Cornwall Posted on 22/05/2023 , work completed 22/05/2023
TV repair
Customer Service
Quality
Value
Craig was very quick and efficient with his work and was very polite friendly and professional. He’s a credit to the company. He notified me every step of the way.
Customer in Cornwall Posted on 15/05/2023 , work completed 15/05/2023
Another great repair
Customer Service
Quality
Value
I’ve used Repairguys on 3 occasions now and each time, their service has been excellent. They collect your items and within hours, they send you a quote and carry ou5 th3 repair as soon as they have obtained the parts, keeping you informed all the time. Great job guys!
Customer in Cornwall Posted on 11/05/2023 , work completed 11/05/2023
Repair Television
Customer Service
Quality
Value
Craig phoned to say he was on his way he replaced the TV screen with a new one had the job done in 15 mins took old one away with him very friendly would recommend this company to friends
Jeff in Cornwall Posted on 10/05/2023 , work completed 10/05/2023
Great work completed quickly
Customer Service
Quality
Value
Friendly engineer, completed the work quickly, explained the problem, answered all my questions. Would definitely use again.
Customer in Cornwall Posted on 09/05/2023 , work completed 09/05/2023
Great work !!
Customer Service
Quality
Value
Matt turned up early so good, fault found quickly, efficient and had the part which he modified to work Good Experience with this company and tradesmen Thanks 😊
Customer in Devon Posted on 06/05/2023 , work completed 06/05/2023
Dishwasher
Customer Service
Quality
Value
Matthew arrived as instructed and did a thorough job although no actual fault found Nice friendly service. Problem solved
Customer in Devon Posted on 05/05/2023 , work completed 05/05/2023
Technician was punctual and flexible.
Customer Service
Quality
Value
Very happy with service and attention to detail. Courteous and kind. Work was carried out professionally. Thank you very much
Customer in Cornwall Posted on 03/05/2023 , work completed 03/05/2023
Efficient, knowledgeable and friendly
Customer Service
Quality
Value
Matthew was on time. Quickly diagnosed and fixed the fault. Took the time to explain his findings and provided valuable advice/tips on how best to use the appliance and how to avoid common problems. Totally satisfied with the service.
Andrew in Devon Posted on 03/05/2023 , work completed 03/05/2023
Washing machine
Customer Service
Quality
Value
Very fast and efficient service engineer kept me informed of arrival time. He did the job quickly and with care very friendly engineer I would recommend the service.
Tony in Devon Posted on 28/04/2023 , work completed 28/04/2023
Repairguys were Excellent. Samsung was a nightmare.
Customer Service
Quality
Value
Our 5 1/2 year old Samsung american fridge freezer lost cooling and we contacted Samsung, who arranged for the unit to be inspected by the Repairguys. They didn't arrive at the time given by Samsung. It was explained that Samsung made the appointment time without checking if it was available. Matthew arrived a few days later and spent considerable time in trying to find why the unit was leaking refrigerant. He was unable to locate the precise location of the leak and determined that the unit was beyond economical repair. When this was reported to Samsung they offered a discount on a replacement unit from their online shop. However, when trying to complete the purchase the discount was refused. After being shunted from one Samsung department to another I gave up and have now ordered a different brand. No more Samsung products for me as I consider the reliability very poor for the premium price of the products, and Samsung to be a nightmare to deal with.
Customer in Cornwall Posted on 27/04/2023 , work completed 22/04/2023
Fast and efficient
Customer Service
Quality
Value
I called The Repair Guys just after 1.30pm and by 4.15pm my washing machine was repaired. It was fortunate that the repair man was in the area and able to add another call out to his list. Matthew was able to diagnose the problem quickly and carry out the repair efficiently.
Customer in Somerset Posted on 27/04/2023 , work completed 27/04/2023
Faulty Samsung washing machines
Customer Service
Quality
Value
Turned up on time,very polite professional person.Found out problems in no time at all and explained next step. Retuned today on time very helpful and professional and solved the problems.
Customer in Devon Posted on 26/04/2023 , work completed 26/04/2023
Nice guy - long wait
Customer Service
Quality
Value
Scott repaired my TV (under warranty) very efficiently and made sure all was OK before leaving. Great text communications from the team. 2 downsides. Long wait for the parts. Patronising first Guy, who diagnosed the fault he may have now left. They efficiently carried out a repair on a microwave (under warranty) in the past. So overall pleased with their service, as parts delivery are out of their control.
Customer in Devon Posted on 26/04/2023 , work completed 26/04/2023
Great friendly helpful Service
Customer Service
Quality
Value
I think guys name was Chris. So helpful and even helped mount TV on the wall as needed two people and then set up everything on TV! Nothing a bother and really knew what he was doing….all set up again and ready to view. Stunning service. This is my first time using this company that does work for Sony.
Customer in Cornwall Posted on 25/04/2023 , work completed 25/04/2023
Excellent work and fantastic service
Customer Service
Quality
Value
Matthew came out to assess our washing machine as it had been making a noise and not draining. Communication was excellent and he arrived in the time window as promised. He was very knowledgeable and the repair was completed quickly. I would definitely recommend the repair guys
Customer in Somerset Posted on 25/04/2023 , work completed 24/04/2023
Helpful and efficient
Customer Service
Quality
Value
Our 10 year old LG washing machine leaked on a delicates wash, the Repair Guys came out and established the problem and returned on a later appointment to replace parts and offer advice. Both technicians were approachable and gave advice. They were also very helpful regarding not stressing our rescue dog, so thank you for the whole process. Highly commended.
Customer in Devon Posted on 25/04/2023 , work completed 25/04/2023
Amazing work
Customer Service
Quality
Value
My washing machine wasn’t finishing its cycle but Matthew came in found the problem and sorted it. Very professional and was even good with my very nosey dogs. Washing machine is now up and running in no time. Thanks again.
Customer in Somerset Posted on 24/04/2023 , work completed 24/04/2023
Impeccable work completed
Customer Service
Quality
Value
Excellent replacement of a freezer done, replaced competently and efficiently. I would highly recommend and would it again. Thank you Matthew.
Jonathan in Somerset Posted on 24/04/2023 , work completed 24/04/2023
Fantastic customer service
Customer Service
Quality
Value
Matt was excellent, very thorough and found the cause of the issue almost immediately. He made the whole process very easy as we need a replacement appliance he dealt with all communication so we don’t need to explain the whole thing over again! Would highly recommend.
Customer in Cornwall Posted on 22/04/2023 , work completed 17/04/2023
great work
Customer Service
Quality
Value
Pete called and told us what time he would arrive, he did just that, replaced my tumble dryer door which had fallen and smashed. Pete did all the checks etc, was very pleasant and polite and took our old door away and gave great service.
Customer in Cornwall Posted on 22/04/2023 , work completed 20/04/2023
Fantastic Service
Customer Service
Quality
Value
Thank you Matthew and Hayden for repairing our Samsung oven. Wonderful service as usual and so far so good the oven is working great again!! The repair guys are the best ever!! Wonderful service, very pleasant guys and keep you informed at all times. Matthew texted to say he would be with us in 30 mins. Can't recommend them highly enough!
Customer in Devon Posted on 12/04/2023 , work completed 11/04/2023
washing machine
Customer Service
Quality
Value
John Andrew called on us on Bank Holiday afternoon to repair our washing machine, he was very polite and tidy in his work, his knowledge of Samsung was very good, think he could have taken the machine apart blindfolded, an asset to your company, no complaints .
Customer in Cornwall Posted on 11/04/2023 , work completed 10/04/2023
John - RepairGuys
Customer Service
Quality
Value
John visited our home today to repair our Samsung washing machine which was very noisy in use. John did an excellent job and the issue is resolved.
Customer in Devon Posted on 30/03/2023 , work completed 30/03/2023
Great service
Customer Service
Quality
Value
John concluded that one of the motor brushes were burnt out on our Samsung washing machine. To be on safe side he replaced the motor and fully tested the machine. Good service and very neat and tidy. Just as well it was done under Samsung warranty!
Customer in Devon Posted on 28/03/2023 , work completed 28/03/2023
Fast and convenient
Customer Service
Quality
Value
Brilliant engineer responded next day and fixed new parts. Very helpful and friendly. Wouldn’t hesitate to recommend.
Derek in Devon Posted on 24/03/2023 , work completed 24/03/2023
Matthew, what a man
Customer Service
Quality
Value
Grand job. Turned up on time, is kind, courteous, friendly, knowledgeable, clean and quick. What a professional. Good to see companies can still deliver.
Andrew in Somerset Posted on 23/03/2023 , work completed 23/03/2023
Repairs to fridge.
Customer Service
Quality
Value
Initial visit to diagnose problem and order part. Took longer than I would have hoped. Second visit saw wrong part had been ordered but the engineer John was fantastic. He had the required part on his van and fitted it with no fuss. He was very professional and explained what was wrong with the fridge and what had been done to make it right. He was clean and tidy, very helpful and left the room and appliance set up as we wanted. Could not have been any better. Thanks to John for the great job done.
Keith in Devon Posted on 22/03/2023 , work completed 21/03/2023
Washing machine repair
Customer Service
Quality
Value
Very helpful and informative engineer. Initial visit to find problem, part ordered and returned to fit this.
Customer in Somerset Posted on 20/03/2023 , work completed 20/03/2023
Good job, fixed washing machine, nice repair man.
Customer Service
Quality
Value
Matthew arrived on time and quickly got on with the job in question, he was polite and chatty while doing a good job of fixing the washing machine, the machine was put back in place and Matthew cleaned up though he didn't make a lot of mess. I was very pleased with Matthew he was a really nice man, would defiantly recommend Matthew and the company.
Customer in Somerset Posted on 10/03/2023 , work completed 02/03/2023
Samsung door repair.
Customer Service
Quality
Value
My Samsung fridge freezer arrived with a dent in the door. Samsung arranged the repair. Communication was excellent and Matthew had the door replaced in no time. Brilliant service, would recommend.
Mark in Devon Posted on 08/03/2023 , work completed 08/03/2023
Very efficient courteous team
Customer Service
Quality
Value
The Repair guys arrived promptly and repaired our Samsung dual flex oven very quickly and efficiently under its warranty/guarantee. They also gave me some great advice on the various functions of the oven which was a bonus. We are happy customers now.
Customer in Devon Posted on 07/03/2023 , work completed 07/03/2023
Brilliant service!
Customer Service
Quality
Value
John Andrews came out after a day of snow to catch up and repair my washing machine. They kept us informed of what was going on (delays because of the snow), arrived at the time he stated, and did a wonderful job. They were clean, tidy & polite as well.
Which? Trusted Traders Consumer Posted on 26/01/2023 , work completed 19/01/2023
Excellent customer service
Customer Service
Quality
Value
John came to repair our hob. Very polite and courteous - extremely knowledgeable - clean and tidy worker - ordered the parts and repaired the hob within a week. One extremely satisfied customer - Thank you John!
Stephen in Devon Posted on 26/01/2023 , work completed 25/01/2023
Great service
Customer Service
Quality
Value
These guys were called out by Richer Sounds to fix my TV. Very prompt service. I was kept informed throughout every step of my repair( including where parts were ordered, their arrival and completion) I was given a time frame for everything and always kept informed of any developments. My TV is back, fixed and looking at the paperwork has been given a full service. I would not hesitate to use this company again. All of this and I never left my home either .
Steve in Plymouth Posted on 24/01/2023 , work completed 24/01/2023
Excellent service
Customer Service
Quality
Value
The Repairguys attended on behalf of Richer Sounds, from whom I'd bought our television in 2019. Quick and accurate diagnosis, effective repair. They did what they said they would when they said and would. Highly recommended. And thanks to Richer Sounds' six-year guarantee, there was nothing to pay.
Customer in Plymouth Posted on 22/01/2023 , work completed 17/01/2023
Excellent service
Customer Service
Quality
Value
The Repairguys have been out to us twice now. Once for our washing machine and just recently to fix our tumble dryer. They have always been very courteous, professional and sorted our issues out swiftly. Great service
Customer in Cornwall Posted on 21/01/2023 , work completed 19/01/2023
Brilliant
Customer Service
Quality
Value
Can’t praise Scott highly enough. Came to fix my tv (under warranty) which needed a new main board. He phoned to let me know he was on his way, and arrived when he said he would. Friendly and polite, and did the work speedily and efficiently. Wouldn’t hesitate to use again.
Carole in Devon Posted on 20/01/2023 , work completed 20/01/2023
Amazing!
Customer Service
Quality
Value
Quick and excellent service with experienced engineers who are reassuring and helpful. Cannot praise them enough, they go above and beyond for customer service.
Customer in Devon Posted on 16/01/2023 , work completed 16/01/2023
Outstanding service after Xmas tv smash
Customer Service
Quality
Value
What can I say... My grand babies stayed over Xmas and a toy hit my TV and broke the screen and I spoke to these guys on the 28th picked my TV up on 30th which I thought it would take a week but nope outstanding time scale and camr back like new today what more can I ask for perfect service by ones that understand how you feel to be without something you need to for to long Well done guys thank you so much
Customer in Plymouth Posted on 06/01/2023 , work completed 06/01/2023
Great Service and Great People
Customer Service
Quality
Value
My Sony tv broke down last month (Nov) and I was fortunate that it was still under warranty and would be replaced with a like for like tv. The Repair Guys operate on behalf of Sony and the whole team were professional, efficient and friendly. The face-to-face service/installs was backed up by the very effective communications, phone calls/texts, all keeping me updated on delivery dates/times. My experience was faultless and I’d highly recommend them!
Customer in Devon Posted on 28/12/2022 , work completed 12/12/2022
Repair of hob
Customer Service
Quality
Value
John was very polite, arrived on time, very friendly and tidy. Cleaned up after himself. Very happy.
Which? Trusted Traders Consumer Posted on 22/12/2022 , work completed 15/12/2022
Washing Machine Repair.
Customer Service
Quality
Value
Matthew came from the Repair Guys he was very pleasant and listened to my problems with the machine. He worked hard and soon came up with solutions to repair the faults. He ordered some new parts which came within a few days. Returning on Saturday evening after having worked over on Exmoor all day and getting stuck in the snow. He stripped the machine down and fitted the new Bushes and also unblocked the softener compartment. Checking the machine over carefully before he went home. He left a contact number in case I had any concerns. I am very satisfied with his work and would recommend him in the future. Thank you very much Matthew!
Customer in Devon Posted on 19/12/2022 , work completed 17/02/2022
Quick and efficient service
Customer Service
Quality
Value
We had a repair arranged within 5 working days and our freezer was fixed quickly and efficiently, friendly service.
Customer in Somerset Posted on 15/12/2022 , work completed 15/12/2022
Exceptional
Customer Service
Quality
Value
Exceptional service. The company did as they promised, they worked in a reasonable timeframe. Had to wait for parts, but who doesn't. Craig was professional, courteous and considerate. Wouldn't hesitate to use again.
Which? Trusted Traders Consumer Posted on 15/12/2022 , work completed 29/09/2022
Excellent experience
Customer Service
Quality
Value
We had an issue with a Samsung fridge freezer which wasn’t dispensing water and ice correctly. Matthew diagnosed the fault straight away. Curry’s installer had connected the water and ice feeds incorrectly, so the problem should have been sorted by them , not Samsung. The service I’ve had from Curry’s throughout this problem has been very shabby, shame on them! Matthew was in and out , job done and tested within 10 minutes. Great service!
Customer in Devon Posted on 05/12/2022 , work completed 05/12/2022
Oven Repair
Customer Service
Quality
Value
Matthew came to sort the oven controls, this was done. Discussed how to clean the oven doors and he took time to show me how to do this, actually cleaned the doors, put everything back together. Matthew went above and beyond and really pleased with the service provided.
Which? Trusted Traders Consumer Posted on 01/12/2022 , work completed 24/11/2022
Outstanding service
Customer Service
Quality
Value
Following my washing machine breaking down my insurance got me in touch with the repair guys and from the second I spoke to them nothing was too much of an issue. They got my details and booked me in for the same day the customer service from the office was fantastic. At about 3.30 in the afternoon had a text from the engineer Matthew saying he was 10 minutes away and true to his word arrived bang on time. On arrival, Matthews's customer service was outstanding, very polite and very professional. He treated my property with respect. Within 5 mins Matthew had diagnosed the problem and away he went to his van and come back in with a new replacement part and he cracked on and got it sorted immediately. Through Matthew being at my property, he was so kind and made the whole family felt we were in safe hands. Within 15mins the machine was fixed and Matthew run a test on it before leaving to make sure this was all in working order. I will be recommending the repair guys to everyone for any appliance repairs in their homes. They are the best in Devon and Cornwall. Absolutely faultless service from start to finish Thank you so much for everything.
James in Devon Posted on 27/11/2022 , work completed 23/11/2022
Great service, no fuss
Customer Service
Quality
Value
Matthew from The Reoair Guys is one of a small team and an authorised repairer for Samsung devices. We had a fault under guarantee with Samsung and Matthew was in and out in minutes having diagnosed the fault and ordered the part. He later returned to fit the part having given us accurate day and time, followed up with a reminder and an ETA text. He was personable, explained the issue clearly and in layman's terms and fixed the issue without fuss... he also cleaned around the appliance for us. Highly recommended. Thanks.
Customer in Devon Posted on 23/11/2022 , work completed 23/11/2022
Matthew engineer
Customer Service
Quality
Value
Matthew was very efficient and texted me on arrival time .He was on time . He was very friendly and helpful . I’m one happy lady my washing machine is fixed . Thank you Matthew
Customer in Devon Posted on 22/11/2022 , work completed 22/11/2022
Washing machine fixed !
Customer Service
Quality
Value
Matthew attended on 2 occasions and was polite, efficient and friendly Washing machine was repaired in no time Waited to ensure the machine was left in working order Would thoroughly recommend Matthew to anyone ! Happy customer !
Customer in Cornwall Posted on 15/11/2022 , work completed 14/11/2022
Matthew very helpful and efficient.
Customer Service
Quality
Value
Matthew repaired our washing machine extremely quickly and efficiently. I found him to be extremely polite and helpful. I cannot fault this experience.
Customer in Devon Posted on 11/11/2022 , work completed 11/11/2022
Repair washing machine
Customer Service
Quality
Value
I had John-Andrew from Repairguys come out and fix a fault with my washing machine. He was very professional and knew his stuff. He was polite and just very helpful.
Paul in Devon Posted on 11/11/2022 , work completed 11/11/2022
Brilliant Service
Customer Service
Quality
Value
Matthew arrived on time, found the problem and fixed it really quickly on our Samsung washing machine and answered all my questions helpfully. Really great service. Can’t recommend enough
Customer in Devon Posted on 11/11/2022 , work completed 10/11/2022
Very Pleased
Customer Service
Quality
Value
I want to thank Matthew for the excellent service. I am very grateful for the service done.
Which? Trusted Traders Consumer Posted on 03/11/2022 , work completed 27/10/2022
Great Job
Customer Service
Quality
Value
Matthew arrived on time and promptly found the wiring problem with our Samsung Eco Bubble which he fixed with no problem! Very professional and friendly-We would highly recommend such a professional trader-Well done!
Customer in Devon Posted on 02/11/2022 , work completed 02/11/2022
Work well done
Customer Service
Quality
Value
Washing machine spare parts ordered on time, mended efficiently and communication good. I would recommend them.
Customer in Somerset Posted on 21/10/2022 , work completed 20/10/2022
Excellent service, John-Andrew was super helpful
Customer Service
Quality
Value
John-Andrew was so helpful during his visit, gave lots of advice on how to get the most out of our washing machine and definitely knew his stuff! He sorted the problem, was very friendly and personable. Really pleased with the service and grateful for his help & advice
(your username) Posted on 20/10/2022 , work completed 20/10/2022
Very professional
Customer Service
Quality
Value
No hassle repair, great communication from this company. They did exactly what they promised and on the date they promised.
Customer in Somerset Posted on 20/10/2022 , work completed 20/10/2022
Excellent service
Customer Service
Quality
Value
Matthew came today and immediately diagnosed the fault with our Samsung washing machine which he solved without fuss. He then explained functions which we had no idea existed and are not in the manual! From the initial booking two days ago to the repair the service was superb. Thank you so much. Would most definitely recommend.
Customer in Devon Posted on 12/10/2022 , work completed 12/10/2022
Great work - oven fixed :)
Customer Service
Quality
Value
Pete came to fix my Samsung oven. Still under warranty. Replaced something and now it works. Friendly and efficient. Would recommend.
Customer in Devon Posted on 11/10/2022 , work completed 10/10/2022
Sony TV warranty repair
Customer Service
Quality
Value
Sony TV under warranty. After carrying out all the recommended checks TV still would not accept input from the remote. Phoned Sony explained the issues. Sony accepted my response and booked the Repairguys to come and carry out warranty work. Engineer arrived as stated and on time. Put on shoe covers and face mask and entered property. Listened to my side of the issue, disconnected the TV and placed it on his stand. Removed the back, replaced the remote sensor unit. Put it all back together and tested that it all worked. Very good visit with a helpful enginer who knew his job annd took time to explain what he was doing and the problem was sorted. I have given value 5* but in reality it was warranty work and Which will not allow you to leave it blank. Highly recommended.
Customer in Somerset Posted on 06/10/2022 , work completed 06/10/2022
Door repair.
Customer Service
Quality
Value
My Samsung fridge lost its display, so booked for a repair and Matthew the engineer noticed that the wiring on the door was faulty. As it's still under warranty it was free. Only took a few days for the door to be ordered and Matthew came back and put a new one on. Nice and friendly and left kitchen spotless and took all the packaging and old door away in under an hour!
Customer in Somerset Posted on 03/10/2022 , work completed 03/10/2022
Brilliant Service
Customer Service
Quality
Value
Matthew came today to repair my Samsung washing machine. Very polite and found the problem quickly and sorted it. Speed and efficiency. All left clean and tidy and with a smile all the time. Excellent service.
Shirley in Somerset Posted on 29/09/2022 , work completed 29/09/2022
Fast and reliable
Customer Service
Quality
Value
Samsung TV fault diagnosed on first call and part supplied and fitted on second call. Texted to let me know which day call would be and texted the time of the call the evening before in both cases - a great help. Engineer very respectful of our house being careful to remove shoes before entering. Pleasant manner and speedy work. Would highly recommend.
Customer in Devon Posted on 29/09/2022 , work completed 28/09/2022
Samsung washing machine repair
Customer Service
Quality
Value
Matthew arrived on time (circa 5.30pm) and kept us informed 'pre arrival'. He came with the correct parts and completed the warranty repair swiftly, neatly and no dramas. Nice chap and gave some useful tips on keeping the machine tip-top. Recommended.
Customer in Devon Posted on 28/09/2022 , work completed 27/09/2022
TV Repair
Customer Service
Quality
Value
Excellent service, very polite, capable and competent repair team. Very prompt service. Would recommend to anyone.
Which? Trusted Traders Consumer Posted on 22/09/2022 , work completed 16/09/2022
Great service
Customer Service
Quality
Value
Matthew attended to our broken diswasher. He was great, efficient and the diswasher was fixed in no time. Highly recommend and will definitely use again.
Customer in Somerset Posted on 09/09/2022 , work completed 08/09/2022
Professional, clean, polite and quick service
Customer Service
Quality
Value
John-James attended our Samsung washing machine repair today. It was making strange noise for a while. Before his arrival I emailed a noise that the machine was making to the company who immediately said that is probably the pump and we will make sure it is on the van just incase. It was indeed the pump, all fixed, any mess cleaned up and also advice on different features of the washing machine (that we didn't know about and had it 2 years). Thank you for a professional service. Will use again.
Customer in Cornwall Posted on 02/09/2022 , work completed 02/09/2022
On time, polite & my fridge freezer is fixed.
Customer Service
Quality
Value
John Andrew arrived on time and was polite and courteous. Got right on with the job in hand & when he found the issue he explained to us what was causing the problem. He also advised us when we asked if there was anything we could do to prevent it happening again. Everything was checked thoroughly before he left & the work area was left clean & tidy. Really impressed with the service.
Customer in Devon Posted on 19/08/2022 , work completed 19/08/2022
Great work and very friendly!
Customer Service
Quality
Value
Pete came out to fix my washing machine today. He was very friendly and worked super fast. I would definitely go to them again for other repairs. He even helped me get rid of a spider! Really great service and customer care. Would definitely recommend.
Lauryn in Devon Posted on 15/08/2022 , work completed 15/08/2022
Sony TV repair
Customer Service
Quality
Value
Highly recommended. They kept me informed at all times and gave me a date and time to carry out the repair, which they stuck to. The technicians were very polite and respected my property and equipment. Scott arrived with all the correct parts and my TV was fixed in record time. The RepairGuys were faultless from start to finish. Thank you.
Josh in Devon Posted on 08/08/2022 , work completed 06/08/2022
Excellent service
Customer Service
Quality
Value
The engineer did everything he could to make me pleased. Excellent Service
Which? Trusted Traders Consumer Posted on 04/08/2022 , work completed 03/08/2022
Repair to Samsung Oven
Customer Service
Quality
Value
Great communications re visit time, fast and efficent repair. Helpful advice re product and great aftercare dealing with a glitch that needed sorting. Thank you Matthew.
Customer in Somerset Posted on 29/07/2022 , work completed 28/07/2022
SAMSUNG FRIDGE FREEZER
Customer Service
Quality
Value
I would recommend the Repair guys. Great service from start to finish. Pre warning on time of arrival. Turned up on time. Vast knowledge of product, carrying out many checks. Solved the problem and gave advice moving forward for care and up keep of product.
Customer in Torbay Posted on 27/07/2022 , work completed 19/07/2022
Smart and professional
Customer Service
Quality
Value
Samsung washing machine, the bearings on the machine become faulty. On the agreed time and date the technician turn up and was very polite from start to finish, he explained what the job entailed and the length of time it would possible take to complete. The work area was always left clear and tidy, I honestly believe this technician is a valuable person to the company and others would learn a great deal from this person. The issue with are machine is now resolved and we are very happy with the service we received. Thank you JA
Lee in Devon Posted on 22/07/2022 , work completed 15/07/2022
Very pleased
Customer Service
Quality
Value
Excellent all round experience.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 14/07/2022
Great communications, fast service.
Customer Service
Quality
Value
What can I say, I called Sony regarding fault with ARC port on TV. Within forty eight hours, Repairguys called and arrangements were made to attend with a new main board. Scott turned up and was straight at it. Board replaced, sound sorted! Many thanks guys, will certainly recommend if anyone needs your expertise in the future!
Andy in Torbay Posted on 20/07/2022 , work completed 14/07/2022
LG tv repair
Customer Service
Quality
Value
Craig from Repairguys was very friendly and efficient and punctual! He came initially to assess the fault and then returned on 18/7/22 to replace the screen, as diagnosed. Also, the communication with the office was really good. They were very professional and helpful and kept us updated…… Good service all round, thanks very much.
Customer in Cornwall Posted on 19/07/2022 , work completed 18/07/2022
Samsung Display
Customer Service
Quality
Value
A fast and efficient service by John Andrew amd my display is now fully functional. Would recommend to anyone.
Customer in Devon Posted on 19/07/2022 , work completed 19/07/2022
Great company - would highly recommend!
Customer Service
Quality
Value
Work done to a high standard. Work area left clean and tidy. Communication was excellent, kept me updated all the way through the process. Guy was friendly and knowledgeable. Explained everything he’d done. Would definitely recommend! Keep up the good work ⭐️⭐️⭐️⭐️⭐️
Customer in Somerset Posted on 18/07/2022 , work completed 14/07/2022
Great Service
Customer Service
Quality
Value
We had John-Andrew to look at our washing machine. He was efficient, friendly and gave us loads of helpful advice without being patronising. Highly recommended. Thank you John-Andrew!
Customer in Devon Posted on 16/07/2022 , work completed 15/07/2022
Top class company!
Customer Service
Quality
Value
We needed to get our washing machine repaired and the insurance company use Repairguys. Their customer service is superb. They keep you constantly up to date with how things are progressing via both email and text messages. They also do a full check on the machine after the repair; e.g. earth, mains supply and insulation checks along with the pipework, and they also return the machine to its working position. The engineer (Mr. John-Andrew) was friendly and polite. All in all, a very pleasant experience all around!
Customer in Devon Posted on 11/07/2022 , work completed 11/07/2022
Professional and fast.
Customer Service
Quality
Value
My washing machine was leaking. Matthew, the engineer, found the problem, which was an installation problem and fixed it quickly and efficiently. He then carried out a comprehensive diagnostic and function test. He was satisfied that the problem was solved and the machine was operating correctly, as was I. At all times he was friendly and efficient. It’s good to find out there are still people who care about what they do.
Customer in Devon Posted on 08/07/2022 , work completed 08/07/2022
Excellent service
Customer Service
Quality
Value
Matthew visited today to repair my Samsung washing machine after it stopped working. Once I had described the issue he knew exactly how to repair it and carried out the work efficiently and was considerate enough to set the machine onto a self clean before leaving due to it having standing water for the last week. The machine was still under warranty and Matthew was very helpful with advice on repairs once the warranty expires. He was very polite and conversational.
Customer in Somerset Posted on 07/07/2022 , work completed 07/07/2022
Very efficient
Customer Service
Quality
Value
Impressed with the information given to us, very through with examination of the machine. Liked the way they kept in touch to advise when coming
Which? Trusted Traders Consumer Posted on 07/07/2022 , work completed 04/07/2022
Fantastic Awareness
Customer Service
Quality
Value
Found a fault with my product which turns out to be a manufacturing fault which wasn't picked up on the last 2 previous call outs by another company. Really with their service. Friendly and approachable. Would highly recommend
Which? Trusted Traders Consumer Posted on 07/07/2022 , work completed 04/07/2022
Great TV repair serivce
Customer Service
Quality
Value
My 2020 Samsung TV screen was not working. My supplier (John Lewis) asked RepairGuys in Exeter to look into the problem. The appliance was still under warranty. The company’s response was speedy, professional and friendly. Scott immediately established the problem, ordered the necessary replacement and returned to carry out the repair. I had to change the agreed repair date on two occasions but the company did their utmost to accommodate this despite their heavy work schedule. Once the new screen was fitted Scott carried out all the necessary checks diligently and then helpfully placed the appliances back to its original site (wall mounted) for me. RepairGuys are a breath of fresh air in electrical repair services. No fuss, no hassle - they just got on with the job in hand. Hopefully, I won’t need them again though!
Customer in Devon Posted on 05/07/2022 , work completed 23/06/2022
Great service
Customer Service
Quality
Value
We bought a brand new American fridge freezer and it was faulty. The warranty sent the RepairGuys. Matthew turned up last Friday, triaged the freezer, found the fault and ordered the parts. He turned up today ( 1 week later ) fitted the parts in jig time and tested the whole appliance before he left. Very helpful chap. I don’t WANT to see him again. But if I need someone I hope it’s him
Gary in Devon Posted on 01/07/2022 , work completed 01/07/2022
Great Service
Customer Service
Quality
Value
I have been extremely impressed with Repairguys and in particular, John-Andrew; who visited to carry out the initial fault finding/diagnostics, and then the repair once replacement parts had been received. He was professional, friendly and extremely efficient. He also pointed out something that was outside the job requirement... something that will increase the efficiency of the appliance he repaired going forward. The overall service was good too. Great communication as to when John-Andrew was due to visit (both times), and good communication as to the status of replacement parts. Repairguys come highly recommended from me. We will definitely use them again.
Customer in Devon Posted on 30/06/2022 , work completed 30/06/2022
Job well done
Customer Service
Quality
Value
I'm very happy with the Repair guys, never have had so many messages to say on way and what time etc. John Andrew was professional, polite and repaired my dishwasher successfully, very quickly and no mess!
Customer in Devon Posted on 29/06/2022 , work completed 29/06/2022
Great work and fast
Customer Service
Quality
Value
Mathew was very professional, knowledgeable and friendly. He was quick and I felt I could trust and rely on his advice.
Customer in Torbay Posted on 27/06/2022 , work completed 24/06/2022
Poor service
Customer Service
Quality
Value
I used Repairman services to fix my Samsung fridge freezer. After the guy had attempted to fix the problem but afterwards it had a different issue so they sent another chap who informed me that the first guy had put it back together wrong causing further issues. He attempted to fix it but the new issue remained. I contacted them twice again but they then ignored us. Very poor service and staff. I would not recommend their services.
Customer in Torbay Posted on 24/06/2022 , work completed 13/05/2021
The trader replied (on 03/07/2022)
Hi, Sorry that you were not satisfied with our service. Could you confirm a reference number please so that we can identify the job and investigate what went wrong.
Excellent Service
Customer Service
Quality
Value
Excellent service all round. They arrived when they said they would and had spare parts with them and cleaned up when finished. The repair man was called Mathew and is a credit to your company.
Customer in Devon Posted on 24/06/2022 , work completed 10/06/2022
Television Repair
Customer Service
Quality
Value
This company are efficient, helpful and courteous and I am very grateful for their good work. They replaced an electronic board in order to fix my television. I would certainly recommend their services.
Which? Trusted Traders Consumer Posted on 23/06/2022 , work completed 10/06/2022
Reliable service
Customer Service
Quality
Value
Mine was a tv repair carried out under Samsung warranty. I was contacted by the Repairguys to say they would be calling to diagnose the problem which they did on time. The tv repair was completed and the set returned and reinstalled and set up by a very helpful engineer. I would not hesitate in using them again and would recommend to others.
Customer in Cornwall Posted on 21/06/2022 , work completed 21/06/2022
Praise for Matthew of the Repair Guys.
Customer Service
Quality
Value
Our Samsung washing machine recently broke down. Within an hour of us contacting Samsung, Matthew from the Repair Guys, Exeter was at our door. He very quickly sorted the problem without any mess or fuss. We were very impressed with the service we received and would not hesitate to recommend this company. Thank you Matthew.
Customer in Devon Posted on 20/06/2022 , work completed 20/06/2022
Repair of Samsung fridge/freezer
Customer Service
Quality
Value
At times things look difficult and feel overwhelming. The constant bleeping from our incorrectly working fridge/freezer was driving us mad - then along comes Matthew from Repairguys, knowledgable, efficient, fully prepared and equipped and explained everything. He had a lovely attitude to his work and could not have been more helpful and pleasant. Matthew was a godsend. The problem is all resolved. Samsung as a whole have been great from call centre, assessment engineer to the office ordering the spare parts needed and Matthew resolving the problem. We are impressed and grateful to all concerned.
Customer in Somerset Posted on 17/06/2022 , work completed 16/06/2022
Repairguys Exeter
Customer Service
Quality
Value
Matthew arrived promptly Found the fault very quickly and carried out the repair on the washing machine. Very helpful and professional. Excellent Customer Service and very professional. Would highly recommend this company.
Customer in Devon Posted on 10/06/2022 , work completed 10/06/2022
Repairguys
Customer Service
Quality
Value
I would just like to thank the Repairguys for their excellent service, they were on time and contacted prior to the appointment o ensure it was suitable for me, Craig the engineer was very helpful and communication was excellent, highly recommended, thanks guys. Kind Regards
Richard in Cornwall Posted on 09/06/2022 , work completed 08/06/2022
Job well done
Customer Service
Quality
Value
Matthew arrived on time. He was conforming to government guidelines on covid. Did a good job on checking out the fault on the washing machine. He did what was necessary and job well done. Very polite, pleasant person. We were kept up to date by the company at all times.
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 04/06/2022
Incredibly friendly. Incredibly professional
Customer Service
Quality
Value
Our TV screen developed a fault and was still in warranty from a high street store. Having spoken to Darren from Repair Guys only last week. Craig has just replaced the screen in a very professional way. There was no mess and he even liked my cup of tea. I would strongly recommend this company. Very impressed with their service.
Customer in Plymouth Posted on 13/05/2022 , work completed 13/05/2022
Television repair
Customer Service
Quality
Value
Excellent service, arrived on time. Fault diagnosed immediately, TV taken away to be repaired in the factory, rang this morning when on their way, arrived promptly. TV replaced and tested. Also set up a secondary TV we have been using. Very friendly and courteous. Explained well, very impressed.
Which? Trusted Traders Consumer Posted on 12/05/2022 , work completed 10/05/2022
Quickly done.
Customer Service
Quality
Value
Good communication from staff to let me know the date and time that they would arrive. Matthew was on time and very polite. Carried out the repair in good time and answered my questions about my washing machine which helped me to better understand how to use it. Thanks.
Customer in Devon Posted on 11/05/2022 , work completed 11/05/2022
Samsung Fridge Freezer repaired by Matthew
Customer Service
Quality
Value
Matthew arrived very prompt after leaving messages on the time he would arrive . Had full respect for the Covid rules on entering . Found the fault very quickly and carried out the repair . Excellent Customer Service and very professional. Would highly recommend this Company .
Customer in Devon Posted on 08/05/2022 , work completed 06/05/2022
Excellent repair job
Customer Service
Quality
Value
Engineer arrived promptly on time and took about twenty minutes to fit the replacement part, quickly, cleanly and efficiently. Really happy with the service, couldn’t recommend these guys more positively. Greta job, Thanks.
Customer in Devon Posted on 03/05/2022 , work completed 03/05/2022
Samsung TV Repair Very Professional
Customer Service
Quality
Value
From start to finish Repairguys kept me updated, always on time, gave a window of arrival the night before and kept to it, Covid aware, and very respectful about your home cleanliness offering to take off footwear, Craig very knowledgable with my TV, Recommend Repairguys in an instance!!
Customer in Cornwall Posted on 03/05/2022 , work completed 03/05/2022
Great work, quick and efficient
Customer Service
Quality
Value
This was the second time Craig has called to replace our Samsung TV screen. He was friendly and prrofessional, replacing the screen with the minimum of fuss. He took away all the packaging, and left everything exactly as he found it except with a new functional TV screen. Many thanks.
Customer in Cornwall Posted on 13/04/2022 , work completed 11/04/2022
Great staff, quick work
Customer Service
Quality
Value
My oven was repaired really quickly. The engineer had a great attitude and was really friendly, really pleased with the work.
Customer in Devon Posted on 12/04/2022 , work completed 28/02/2022
Replace control board on Samsung tv
Customer Service
Quality
Value
Great service and reliable,engineer prompt and quick well done Craig and the repair guys would definitely recommend
Wayne in Cornwall Posted on 28/03/2022 , work completed 28/03/2022
Repair a washing machine
Customer Service
Quality
Value
The service engineer that came, Matthew, was very prompt and polite. kept me informed all the while. received a time slot by text and a further text saying he was on his way. The company, in general, is very good at arranging the appointment.
Customer in Exeter Posted on 23/03/2022 , work completed (undated)
excellent service
Customer Service
Quality
Value
Really pleased with the repair service we received. Craig arrived exactly when he had previously advised us he would. He completed the repair quickly and efficiently and so far the problem he came to correct seems to be entirely fixed. He worked quietly and thoroughly and left everywhere very tidy and as he found it. Craig was polite and helpful and able to answer all of my many questions. Thank you very much
Customer in Cornwall Posted on 12/03/2022 , work completed 11/03/2022
Excellent customer service
Customer Service
Quality
Value
Had a visit from a repair guys engineer, Matthew, on behalf of domestic and general. A 3 hour time slot was given a few days before and on the day a text message with a precise time was received. Matthew was unable to fix the dishwasher as it was irreparable but he was polite, friendly and explained everything throughly. He tidied up when he had finished and input his findings promptly which allowed me to have the dishwasher replaced quickly through the insurance scheme.
Customer in Devon Posted on 09/03/2022 , work completed 09/03/2022
Samsung TV repair
Customer Service
Quality
Value
43” Samsung TV repair at home. Replacement of mainboard. The Repairguys engineer did a great job and we were notified the previous evening (Sunday) of time slot and also 25 mins before he arrived. Very friendly and professional service. Highly recommend this company.
Customer in Cornwall Posted on 14/02/2022 , work completed 14/02/2022
Excellent service
Customer Service
Quality
Value
Excellent, quick, friendly service from Repair Guys. The engineer knows his stuff, very helpful and knowledgeable. Will not hesitate to use his professionalism again.
Customer in Plymouth Posted on 09/02/2022 , work completed 09/02/2022
Excellent service
Customer Service
Quality
Value
TV repair, fault found, new screen ordered and fitted within two weeks. Text sent night before giving window of time for visit then phone call fifteen minutes before arrival. They were very efficient, polite, clean and tidy and cleared away all packaging. TV still under guarantee so can't comment on value of service. Would certainly use again and recommend to friends.
Customer in Somerset Posted on 20/01/2022 , work completed 20/01/2022
TV Repair
Customer Service
Quality
Value
The company kept me informed of times they would attend and kept to it. They repaired my TV and gave me further advice.
Which? Trusted Traders Consumer Posted on 20/01/2022 , work completed 13/01/2021
Excellent service
Customer Service
Quality
Value
Extremely helpful and pleasant Technician. Explained how he would solve the issue and got on with the repair. Once completed, allowed me to inspect the repaired model and ask any questions. Really happy with the service provided. Would highly recommend.
Customer in Cornwall Posted on 20/01/2022 , work completed 20/01/2022
Great work
Customer Service
Quality
Value
The service is 110% perfect Scott the engineer explained everything making sure everything worked tested and tested again. Can give nothing but praise for how professional Scott is and a credit to the company who operate at a very high standard from start to finish.
Customer in Somerset Posted on 21/12/2021 , work completed 21/12/2021
Prompt & efficient service
Customer Service
Quality
Value
The TV repair engineer arrived at the specified time and was polite and courteous. His use of protective clothing and method of working was reassuring and the repair was carried out quickly and efficiently. Altogether a very professional and friendly service, both on the phone and in my home.
Customer in Devon Posted on 14/12/2021 , work completed 23/11/2021
Fast and efficient service
Customer Service
Quality
Value
Craig arrived exactly on time having given me a text message informing me of time of arrival. He replaced the main board on my OLED tv very swiftly and efficiently. Craig was polite and knowledgeable and wore his face covering all the time. He ensured we were completely satisfied with the repair before he left. I would thoroughly recommend the Repairguys and wouldn’t hesitate to use them again.
Customer in Plymouth Posted on 10/12/2021 , work completed 10/12/2021
TV REPAIR.
Customer Service
Quality
Value
I was impressed with the service I received with no fuss or difficulty. The staff were efficient, polite and very helpful.
John in Devon Posted on 09/12/2021 , work completed 07/12/2021
Excellent work
Customer Service
Quality
Value
Very quick, pleasant young man, worked diligently to get washing machine fixed. Found fault quickly, replaced faulty part. Pleasant to talk too. Overall very happy with his work
Customer in Devon Posted on 08/12/2021 , work completed 08/12/2021
Samsung Smart TV repair - excellent service
Customer Service
Quality
Value
Our 12-year-old Samsung TV stopped working - kept on repeating a very short start-up loop when switched on. On phoning, the service department was very helpful and explained our options and associated cost. We agreed to proceed and the TV was picked up as arranged from North Devon. A week or so later we received an email asking us to call and upon doing so the identified problem was explained and a cost provided to fix it. We decided to proceed and the TV was fixed and duly returned as arranged and is now working perfectly - all in all an excellent service and we would highly recommend the Repair Guys.
Chris in Devon Posted on 06/12/2021 , work completed 03/12/2021
The trader replied (on 07/12/2021)
Thanks for the review. Pleased that we could help. The new 'Right to Repair' legislation should hopefully make it easier (and cheaper) to keep things going for longer.
Highly Recommended
Customer Service
Quality
Value
Technician repaired my television quickly and efficiently. Technician phoned in advance to let me know he was on his way and arrived exactly on time. Really smooth transaction and would highly recommend.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 07/12/2021)
Thanks for the kind review. We try our best. Repairs don't always go according to plan, but we do try and it is good to hear when things go as they should.
Efficient and Competent Service
Customer Service
Quality
Value
New TV with faulty HDMI ports. Was put in touch via Samsung service desk. Appointment was promptly booked and a message sent confirming due time. Another message on the day gave the exact arrival time of Craig and within 15 mins the job was expertly completed. DVD player now connected and working. Can not fault their efficient and professional service.
Customer in Cornwall Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 07/12/2021)
Thanks for the review. Please that we could help.
Job completed quickly and efficiently
Customer Service
Quality
Value
Our new American Fridge Freezer was originally delivered with a damaged door. Pete from the Repairguys Exeter was booked by the manufacturer to replace this. I received a text the evening before with a time slot for the repair with another text on the day 20 minutes before he arrived. He arrived promptly with the new door which he fitted quickly and efficiently. When the job was finished he removed all the packaging and left the area clean and tidy. I am pleased that Pete carried out the job and in the same circumstances would definitely use the Repairguys Exeter again.
Customer in Devon Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 07/12/2021)
Thanks for the nice review. We do try our best.
Fixed Television
Customer Service
Quality
Value
Television back light had gone, repair guys contacted me with a time they would pick it up the next day and then when it was fixed they returned it to me quickly in perfect working order. Really happy with the service and I would recommend them.
Customer in Somerset Posted on 28/10/2021 , work completed 28/10/2021
The trader replied (on 07/12/2021)
Thanks for the review. It is nice to hear when things go right.
LG TV Repair
Customer Service
Quality
Value
Craig from repairguys gave me a 10 minute alert for his arrival and duly appeared. He wasn’t aware of the call history so I updated him….he was polite, knowledgeable and helpful and replaced the PSU in no time. He then reset the TV for me, getting SkyQ working and the soundbar. Great level of service from Craig, much appreciated
Customer in Cornwall Posted on 27/10/2021 , work completed 27/10/2021
The trader replied (on 07/12/2021)
Thanks for the review. We do try our best.
Great service
Customer Service
Quality
Value
What work did they do? Came to repair a fridge Was it done to the agreed schedule and budget? Yes What made the trader stand out? Great depth of knowledge If something went wrong, was it resolved satisfactorily? Yes
Customer in Devon Posted on 20/10/2021 , work completed 20/10/2021
Very punctual and courteous
Customer Service
Quality
Value
Craig arrived exactly on time after I had received a text confirmation. Very polite and helpful, the repairs were carried out very swiftly and Covid secure. I would recommend the Repair Guys every time.
Steve in Cornwall Posted on 30/09/2021 , work completed 30/09/2021
The trader replied (on 07/12/2021)
Really nice to hear. Thanks fro the review.
Great Service
Customer Service
Quality
Value
Pete from Repair guys text me 10 minutes before arriving to repair my washing machine. I also had confirmation of the time frame the evening before. Machine checked completely to ensure it was working ok. I would recommend Repair Guys for their service.
Customer in Plymouth Posted on 14/09/2021 , work completed 14/09/2021
The trader replied (on 07/12/2021)
Thanks for the review.
Appalling customer service
Customer Service
Quality
Value
Hi My wife rung me in tears by the way she was treated by the technician (Matthew) from the exeter branch. He also lied in the report my wife was pressured into signing. The diagnostic he did came up with a fault and he said there were no faults. I hope this is just one bad apple in the bunch as I didn't expect this from the repair guys Thanks William
Customer in Devon Posted on 10/09/2021 , work completed 10/09/2021
The trader replied (on 15/09/2021)
I am really sorry to hear that you were not happy with our service. It is very unusual for our customers to be left feeling that we have let them down. Please be assured that we will review your comments and take any appropriate action. Steve Pearson Director
Very professional and friendly
Customer Service
Quality
Value
Matthew was very professional and personable and diagnosed the problem with our dishwasher quickly. He had to return a second time with a new pump but the company kept us informed of his visit and we received a time window the day before and a 30 minute warning on the day. He worked efficiently and quickly and offered advice about our dishwasher while he was here. It's great to having a working dishwasher again!
Customer in Devon Posted on 12/08/2021 , work completed 09/08/2021
Good service
Customer Service
Quality
Value
Matthew called before arriving and wore a mask,he very speedily and efficiently carried out the repairs.
Customer in Devon Posted on 05/08/2021 , work completed 05/08/2021
Amazing service
Customer Service
Quality
Value
I’m pretty much blown away by the service. I logged an issue with our tumble dryer via the Samsung website on Tuesday. I got a text on Thursday to say they could come out on Friday to fix it. I said I was at work so they offered to come early at 6.45 the next morning. James arrived with exactly the spare part he needed and fixed the dryer in 5 minutes. All fixed under warranty without having to argue at all. Thank you so much.
Customer in Devon Posted on 30/07/2021 , work completed 30/07/2021
Fault not fixed
Customer Service
Quality
Value
They had my tv for over 2 weeks and it’s come back with the same fault apparent, Samsung UK had sanctioned this as a one off free repair as the tv was 6 months out of warranty and as the job has been closed with them I will have to pay for any further repair. The fault was intermittent but had occurred 3 times in the first few hours after I received it back. I feel they didn’t carry out correct soak testing after the work which would be fairly standard on an intermittent fault. Needless to say I will not be using this company in future.
Customer in Cornwall Posted on 17/07/2021 , work completed 14/07/2021
Big Thank You
Customer Service
Quality
Value
Came before 9 am, very efficient and fixed our fridge freezer really quickly.
Which? Trusted Traders Consumer Posted on 15/07/2021 , work completed 14/07/2021
Excellent and quick service
Customer Service
Quality
Value
The issue I reported with my TV was resolved within a week. Really quick turnaround, I received a text the night before advising of a timeslot and then on the day when the technician was 30 minutes away. The technician was really friendly and respectful of my space (Covid!). A really pleasant experience and really recommend.
Laura in Devon Posted on 21/06/2021 , work completed 21/06/2021
Replace TV main board
Customer Service
Quality
Value
Excellent service. Confirmed appointment day before and 20 minutes before arrival. Fitted new part and reset system. Thank you.
Ian in Plymouth Posted on 28/05/2021 , work completed 28/05/2021
Repair Samsung tumble dryer
Customer Service
Quality
Value
Good service, text the night before visit with approx visit time, then another 10min before arrival. Pete arrived, polite, efficient and tidy. Repaired dryer. What more could you ask for.
Ben in Cornwall Posted on 26/05/2021 , work completed 26/05/2021
Excellent customer service
Customer Service
Quality
Value
Very good service in arranging suitable time for service, getting TV off wall mount and completing repair.
Customer in Cornwall Posted on 21/05/2021 , work completed 19/05/2021
Samsung washer repair
Customer Service
Quality
Value
Excellent service with polite and speedy engineer, I would certainly recommend. Thanks Keith Pawley Torquay.
Keith in Torbay Posted on 17/05/2021 , work completed 17/05/2021
Excellent service
Customer Service
Quality
Value
Tv repair fast excellent service highly recommended all sorted within a few days, new screen ordered and fitted no hassle no fuss.
Customer in Cornwall Posted on 17/05/2021 , work completed 17/05/2021
Highly recommend
Customer Service
Quality
Value
Call out was to repair our fridge. Matthew the technician called before arriving, came on time, all masked up, super nice guy. Clearly good at his trade. Explained clearly what he was doing and what was wrong with the fridge. Would totally use this company again.
Julie in Devon Posted on 13/05/2021 , work completed 13/05/2021
Excellent Service
Customer Service
Quality
Value
The engineer that attended, Chris, was polite, friendly and very efficient and we can speak highly of the company.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 05/06/2020
Warrantee work LG TV
Customer Service
Quality
Value
Craig from Repairguys carried out a replacement Power Board on my LG TV. The replacement part was fitted efficiently and quickly. Very happy with the friendly service received and would definitely have no hesitation in recommending them.
Anthony in Cornwall Posted on 30/04/2021 , work completed 29/04/2021
Quick service good communications
Customer Service
Quality
Value
Had a notification of a potential fault on an LG TV. Got in touch with the LG service centre and they appointed RepairGuys to to the job. I was immediately contacted by them, made an appointment and was continually kept updated by text. Their engineer arrived punctually, was friendly & efficient. Job completed quickly and I am very happy with the entire process.
Michael in Cornwall Posted on 28/04/2021 , work completed 28/04/2021
LG TV Recall Issue
Customer Service
Quality
Value
A message flagged up onto screen regarding potential overheating issue on our OLED LG TV, got in touch with LG direct immediately who said they would get someone out to fix it. Repairguys in Exeter responded and came to us this morning Thursday 22nd. Craig came in and replaced the faulty board, very courteous and friendly, job completed very quickly, thank you!
Customer in Cornwall Posted on 22/04/2021 , work completed 22/04/2021
Great service
Customer Service
Quality
Value
Really good response times. Very helpful admin staff. Very efficient, punctual and polite field staff. Very impressed!
Colin in Devon Posted on 22/04/2021 , work completed 21/04/2021
Impressed
Customer Service
Quality
Value
We had to call RepairGuys for a repair under warranty to our Samsung Fridge/Freezer. The initial logging of the call with Samsung themselves was frankly a trial but once the job was passed to RepairGuys, things went well. Phone contact with them was easy and helpful and their engineer (James) turned up promptly as arranged. He was smart, polite and efficient and Covid precautions were observed without being asked. James worked cleanly and efficiently and left everything tidy. Unfortunately (and through no fault of his) the fault remained and a repeat visit was arranged the following week. James did his best and finally made enquiries to discover the fault was irreparable meaning a replacement fridge/freezer was required. RepairGuys presumably liaised with Samsung over this as the next thing was a call from Samsung regarding the replacement arrangements. All in all, we were very pleased with RepairGuys and would be happy to use them again.
Tony in Devon Posted on 12/04/2021 , work completed 22/03/2021
Fixed TV
Customer Service
Quality
Value
Arrived right at the beginning of the time slot I was given. Promptly fixed the TV and did the necessary updates then gave me advice on what to do if I have any more problems in the future after my warranty runs out. Excellent service.
Will in Cornwall Posted on 10/04/2021 , work completed 08/04/2021
Fixed my TV
Customer Service
Quality
Value
TV was getting very hot and being weird, he came and replaced something on the back which fixed the issues. Craig was a real gentleman, and very good and helpful.
Which? Trusted Traders Consumer Posted on 08/04/2021 , work completed 06/04/2021
Helpful and reliable
Customer Service
Quality
Value
RepairGuys came today to fit parts for my washing machine. From initial call out to fitting of parts, I have been kept up to date. Both initial and parts fit were carried out but a very friendly and experienced engineer (Matthew). Will definitely be going back to RepairGuys if I needed in future and would recommend them very highly.
Customer in Devon Posted on 07/04/2021 , work completed 07/04/2021
Washing Machine Repair
Customer Service
Quality
Value
The Engineer Pete that came to repair the washing machine was very polite and efficient and thankfully had it working again.
Customer in Torbay Posted on 18/03/2021 , work completed 18/03/2021
Polite and helpful
Customer Service
Quality
Value
Finally had an engineer come to look at our fridge/freezer under warranty. Excellent diagnostic skills, fault found, unable to repair, needs replacing, but wonderful service. Thank you.
Colin in Cornwall Posted on 16/03/2021 , work completed 16/03/2021
Great job
Customer Service
Quality
Value
Very friendly and efficient engineer. Extremely helpful and very tidy in his work.
Which? Trusted Traders Consumer Posted on 11/03/2021 , work completed 05/03/2021
LG OLED Repair
Customer Service
Quality
Value
Warrantee repair under Richer Sounds 6 year care package. Couldn't be happier, Craig was friendly and professional, diagnosing a fault that quickly solved my screen fault. Highly recommended, thanks.
Customer in Cornwall Posted on 26/02/2021 , work completed 26/02/2021
Quick, friendly, helpful.
Customer Service
Quality
Value
We had our Washer/Dryer fixed today by Matthew. Brilliant service from him. Knew exactly what he was doing, done his job quickly and was very helpful with information for future problems thatay occur. Would highly recommend them.
Customer in Cornwall Posted on 25/02/2021 , work completed 25/02/2021
Great
Customer Service
Quality
Value
We had an issue with a Samsung oven that was out of warranty. Called Samsung who sent us to these guys. The engineer (Matthew) came out, disassembled the oven and found the fault. He then wrote a report, and got the parts from Samsung under warranty and came and fitted them today. It is hard to fault any part of this process, Matthew was very good at explaining the issue and process. We will be sure to come to the Repair guys in the future when we need help.
Customer in Devon Posted on 23/02/2021 , work completed 23/02/2021
Perfect work. Highly recommend.
Customer Service
Quality
Value
Came to do a screen replacement. 2 lovely, polite and efficient men. Got the job over and done with in about 20 minutes and even plugged it all back in for me. Professional service. Would recommend and return. Thank you.
Sarah in Cornwall Posted on 18/02/2021 , work completed 18/02/2021
Helpful, friendly and fast
Customer Service
Quality
Value
The repair guys are very helpful, they notified me when arriving and when repair is scheduled. Very professional and reliable service and my TV was fixed. Many thanks!
Customer in Cornwall Posted on 13/02/2021 , work completed 08/02/2021
Smart tv repair
Customer Service
Quality
Value
After having been told by the company I purchased the TV from to contact Samsung, these guys were appointed to carry out the repair. They were excellent. Contacted me the same day, visited within 24 hours. Had to order parts. Didn’t have to wait to long. Now all repaired and working well. Good for keeping in contact, turned up when they said they would. Excellent COVID safe at this difficult time. A big Thank you from one satisfied customer
Customer Posted on 12/02/2021 , work completed 12/02/2021
LG TV Repair
Customer Service
Quality
Value
An engineer was sent over by LG to repair my 60 inch TV. Super quick panel replacement and very professional. The job was completed within 20', with no mess left behind and with the TV put back where it was originally. Overall very satisfied and would recommend 100%.
Customer in Plymouth Posted on 09/02/2021 , work completed 09/02/2021
TV
Customer Service
Quality
Value
Fixed Samsung TV. Good communication and repair carried out efficiently. No problems at all.
Customer in Plymouth Posted on 25/01/2021 , work completed 22/01/2021
Samsung referred a TV guarantee problem to Repair Guys and they were here in a day and responded to Samsung for permission to repair
Customer Service
Quality
Value
Excellent level of service, prompt and efficient. I can quite see why Samsung use them. They replaced a screen on site in not long and everything clean and tidy. Also work done on site so no fuss of a loan machine to place and remove.
Customer in Cornwall Posted on 25/01/2021 , work completed 22/01/2021
Thank you I would Recommend to Anyone
Customer Service
Quality
Value
Took away TV, fixed it, phoned me to make sure it was still working, having looked at it twice. The people in the workshop and the office were so nice. I would recommend them to anyone
Which? Trusted Traders Consumer Posted on 27/08/2020 , work completed 19/08/2020
The trader replied (on 27/08/2020)
Thank you, I'm pleased that we were able to repair it in the end.
Endorsement Reference Excellent company
Customer Service
Quality
Value
Yes I was very happy with the work. the washing machine stopped working the trader was professional from start to finish. Everyone who works there is easy to talk to and very friendly. The trade was very knowledgeable and knew which part to order just over the phone. after given a time slot which they stuck to this even though the first engineering was sick.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 10/03/2020
Great attention to detail
Customer Service
Quality
Value
Following a fault on 65" TV, RepairGuys were appointed as the local service agent by Panasonic to complete an in home service repair. The company did a great job, in particular the engineers assigned, Scott and Steve. Working in peoples home’s during the lockdown period brings own its challenge, they acted with professionalism and made every necessary step to complete the repair efficiently and safely. You have a great pair of engineers!
Customer in Somerset Posted on 16/06/2020 , work completed 23/05/2020
Great job, flexible & cost-effective
Customer Service
Quality
Value
I needed to get a damaged screen replaced on a Samsung 40" TV - Steve was very helpful and went out of his way to get a cost-effective replacement done for me. Although not a cheap repair, The RepairGuys didn't just write-off my TV as certain other companies did, and it was still around £100 less that buying a new equivalent Samsung. They also arranged things so that I could drop the TV in and pick up less than a couple of hours later. Would definitely recommend!
Customer in Somerset Posted on 06/06/2020 , work completed 05/06/2020
Professional and friendly service
Customer Service
Quality
Value
My LG smart tv was showing a tuning fault and as it was still under warranty Repair Guys were requested to attend. Steve attended in timely fashion, quickly identified & resolved the issue. He was professional, thorough, friendly and knowledgeable, explaining everything clearly, ensuring all systems were working properly. I would definitely recommend Repair Guys.
Customer in Devon Posted on 20/05/2020 , work completed 20/05/2020
Outstanding service.
Customer Service
Quality
Value
I bought a Samsung washing machine 18 months ago with a 5 year warranty. It started making horrendous noises before spinning. I contacted Samsung who were extremely helpful and put the matter through to RepairGuys in Exeter. It It was a strange problem but nothing was too much trouble when it came to finding the cause. The team and the engineer were excellent, arrived when they said they would, were polite, efficient. The engineer knew his job backwards and was friendly, very tidy, he followed all the rules on social distancing, hand washing etc, a very nice person. It is rare these days to find such good customer service and I would recommend Samsung and especially RepairGuys to anyone.
Customer in Devon Posted on 06/05/2020 , work completed 29/04/2020
First class customer service
Customer Service
Quality
Value
I am happy to be the first to review this company. I purchased a Panasonic TV from Amazon 6 months ago and the screen went black, contacted Amazon for a replacement, no chance of that as it was just over the 6 month period. However, they arranged for repair using repair guys. Repair guys contacted me to arrange a pickup date/time and they were there on the date and the time. I was told it needed a new screen from Panasonic.This was when repair guys customer services they informed me on a regular basis the progress of the repair. To me, this shows outstanding customer service. My TV was returned to me on 2 April 20 and again they were on time. I would happy to recommend repair guys to anyone. Well done and thank you.
Eric Posted on 04/04/2020 , work completed 02/04/2020
A Job Well Done .
Customer Service
Quality
Value
We discovered that we needed an amplifier and power pack for our smart TV because living in a dip to get a proper signal this was quite essential, Obviously, with COVID 19 we thought it might well be nigh impossible to get this sorted but rang the Repair Guys in Marsh Barton and the boss Steve rang us back. Steve was very helpful and it was decided he pick up the essential parts in the morning personally which is exactly what happened. He drove to our house at the time discussed and was very professional, very good standard of workmanship and generally very good standard of service. I would definitely use them again!
Jeremy Posted on 01/04/2020 , work completed 25/03/2020