Appliance Care Ltd T/A RepairGuys - Samsung Service Centre

Matthew attended to our broken-down washing machine. He arrived punctually and quickly analysed the fault and set about repairing it. When repaired Matthew cleared up everything and left the workspace spotlessly clean. A great job thoroughly recommend the technician and company

Tumble dryer not heating. Mathew explained what he was doing, removed the back and reset the thermostat. Easy (when you know what you doing!) Which Mathew did. Also gave me advise on using the tumble dryer as it is in the garage. Would recommend Mathew. Very efficient.

Matthew is fantastic, professional and friendly. He arrived as planned. Explained what he was doing and answered all my questions. I would definitely recommend this company.

Mathew was very helpful and professional at sorting the problem out I highly recommend his services.

Didn't take long after I put in for someone to come look at my cooker. MatthewDid the work needed straight away. Polite and respectful. Happy to help. Would definitely recommend this company.

Mathew was quick at getting my oven working again, thank you. I’d been without it for a week and as I use it almost every day it’s vital for me. Luckily no part orders needed to lengthen the time it would take before it was going again.

Matthew came and replaced the drum on our Samsung washing machine. He was very friendly, very quick, tidying up nicely after himself and even gave us some tips on how to reduce bearing wear. An all-round great experience that we couldn't be more pleased with.

Great work by Matthew came to look at my Samsung tumble dryer soon as I told him the horrid sound it was making he knew what was wrong with it without even looking he knows his stuff dryer is now working Great thanks Matthew

Hayden came to mend our tumble dryer. He managed to isolate the problem, advised that the repair would need to be ordered and that he would return within 7 days. The timescale that he advised was spot on. Not only did he replace the necessary parts, but also hoovered out the inside of the appliance, to the extent that it is now drying better than it has ever done. Would definitely recommend the repair guys. They are reliable and manage to fix our appliance. Their work ethic goes beyond the norm.

Had to have a refrigerator door replaced, received confirmation of repair date in good time. Received an ETA from Matthew on the day of the repair which was accurate to within 10 minutes. The job completed was quick and professional, Matthew provided excellent service in a professional manner, was polite and efficient. If Matthew attends your job you won’t be dissatisfied. Thank you.

Excellent service from Matthew. Prompt, efficient, polite, friendly and above all, excellent at getting to the route of the problem. Fantastic! Thanks Matthew!

Following a previous issue, Matt came out to diagnose a problem with our Samsung American Fridge Freezer. He identified some problems and immediately responded by ordering new parts. Today he came back and fixed the issue. This is the third time Matt has been to us and each time has been totally professional; exceptionally helpful polite and really customer-focused and determined to resolve the issue. He’s a credit to you

Warranty repair carried out to new cooker. Main oven light not working, new bulb did not resolve issue. The engineer, Hayden, turned up on time and completed the repair in about 15 minutes (it was a loose connection on the bulb holder). He was friendly and efficient. Job well done. Thanks.

The work was completed in an efficient and professional manner by a pleasant and competent engineer. We were kept well informed of times of visits and progress throughout the work. We were extremely pleased with all aspects of this job, and would highly recommend this company, particularly as they are based in Exeter and we live in Dorset. We would certainly contact them for any appliance repairs in the future.

Very good and prompt repair job on Samsung 75 inch television including dismount and remount on wall.

This company was used by Samsung to repair our fridge/freezer under warranty. Communication was good with office after reporting an issue online. We had two visits with Matthew who arrived on time, was polite, professional & friendly. Diagnosed issue & part ordered. Outstanding service from start to finish. Thoroughly recommend & would use again.

Matthew came to take a look at my Samsung washing machine - he diagnosed the problem within a few minutes of taking a look and got it all sorted quickly. Very friendly, professional and helpful.

Matthew was great, polite and clearly understood the issue with the machine, it had been intermittently faulty for a number of weeks. Very informative service, would highly recommend.

Hayden was polite, efficient and tidy whilst at my house. The repair to the oven was carried out rapidly and with minimum disruption. Even initial “help” phone call to explain my situation and to book a repair person was polite and informative. I would definitely use Repair Guys again when an appliance breaks, thank you.

LG Oled TV, dead, one week after LG's year-long guarantee ended. HOWEVER, as I bought it from Richer Sounds, their six-year cover kicked in and Craig from the Repair Guys (Exeter) turned up as booked; diagnosed dead screen; RS okayed the part replacement, and if I had not got Covid the repair would have happened Friday one week later. Craig returned when safe, neatly extracted the dead'n and stuck in the new'n. Total time taken: twenty (mins) Craig knows his stuff, Richer Sounds are brilliant: maybe there is a god... Happiness!

Matthew came to the rescue with repairing our washing machine. Fixed on first visit, communicated with all the way through. Arrived when he said he would and had the machine back up and running in no time. Matthew is a professional engineer who even had environmental impacts in mind with recycling any waste responsibly. Companies need more Matthew’s in the world. Great job, highly recommend The Repair Guys.

Mathew from Repair Guys came here this morning. He was quick, tidy and very efficient. The machine is back up and working. Good job!

Matthew arrived on time and resolved the problem quickly and efficiently. Very pleased with the overall service and result.

Big thanks to Matthew who sorted our washing machine fault. Very friendly and professional chap who really knew his stuff. Communication was spot on and he was on time as per the agreed time slot. Thanks again

Matthew from The Repair Guys was swift and professional. Pin pointed the problem, resolved and ran all safety checks etc, top technician. Great communication throughout the whole process.

Having had a repeating fault with my TV, Craig has attended to collect and return the TV on three occasions. Each time he’s been polite, very helpful and friendly. No hesitation to have Craig / RepairGuys attend for work, although hopefully the TV is not requiring attention again soon.

Repairguys contacted me when a fridge / freezer under warranty from Samsung broke down. Repairguys were prompt, reactive, professional and totally courteous. I spoke on three occasions to the company (Cheryl, Giles and Rowland) in order to update them on our availability, the job was completed when they said it would be. In summary a totally reliable company. Thank you and well done.

New Samsung fridge door slightly damaged in transit so needed new door, replacement arranged immediately by Repair Guys who didn’t waste time coming to see it. I was delighted when I knew Matthew was on our job, he fixed our washing machine recently and is excellent. Highly recommend Repair Guys and in particular Matthew although I’m sure all are just as excellent, thank you

Matthew was polite, efficient and tidy whilst at my house. The repair was carried out rapidly and with minimum of disruption.

Ryan the engineer was very professional in the way he kept informed of the time of arrival and fixed my washing machine very fast but very thorough in His work

Came and repaired my tumble dryer quickly and efficiently Thank you for your help I am very happy 😃 ..

Thanks Ryan, efficient, knowledgeable and tidy! Happy to recommend your work. Everything was diagnosed quickly and we only had just a few days before the part required was fitted. Back to no longer using Marigolds!

Matthew from the Repair Guys arrived to fix my faulty washing machine purchased from AO. It had started to bounce out from under the counter when on a spin like something possessed. Matthew kindly texted me in the morning to give an ETA and repaired the fault as it hadn't been installed correctly. He tested the spin cycle and it now runs as it should. Thank you very much for excellent service.

Craig came out to assess a faulty TV screen, and then replaced on a further visit when parts arrived. He was quick, polite and tidy. Great service

Great service , fixed the problem, Pete also gave advise on other appliances friendly very happy with the job will use again

Matthew was punctual arriving in the allocated time slot. He was very professional in both his manner and appearance and quickly repaired our washing machine. Communication about the appointment was efficient and very helpful. I have no hesitation in recommending Repair Guys.

I would like to say that Craig the technician turned up at the allotted time and was polite, courteous and totally professional. He repaired the TV onsite and was totally clean, tidy and succinct in his approach. I would recommend him to any person with an issue with their TV. Thank you Craig.

Craig was friendly, helpful, informative, efficient. First trip identified the problem and suggested a workaround until new component available. This worked and within 2 weeks they had the new component and came round and carried out repair. Was organised by Richer sounds under their extended warranty, so kudos to Richer Sounds for their part.

Thank you for fixing washer dryer. Really helpful advice given on how to maintain washer dryer and use settings on the machine and app. Cleaned the area after servicing machine. Thank you.

Faultless service from initial contact to return of tv with replacement screen. Great coms to collect and deliver.

Matt has been to is a couple of times and always have 100% confidence in him that the job will be done and done well. He's friendly, professional, and a tidy worker who has respect for our property. The company always keep us informed, and are quick to get things put right. I would recommend them to an one. Thanks Guys!

Great service from Scott at Repair Guys. He was prompt and communication spot on. Diagnosed the problem straight away, ordered the parts, returned within the indicated timeframe, completed the repair and tested thoroughly - even hung the TV back on the wall : ) Top job, thank you !

Matthew texted to say he would be with us in half an half. Turned up on time. He was very polite and completed the job very quickly.

Was on time and let me know time date would be here was friendly polite and completed job overall a great firm and would highly recommend to others 👍🏼

Would definitely use this firm again, they were quick to respond, knew pretty much instantly what the problem was, ordered the spare parts and installed them without delay. Altogether great service.

I knocked my Samsung tv off the stand and smashed the screen Repair guys came to my house in Dorset, replaced the screen and job done! Great service and highly recommended

Matthew the repair engineer was brilliant. Explained everything as he was replacing the faulty pump. Fast and professional service

Craig came out and diagnosed my LG TV needed a new main board as the HDMI sockets where not working correctly. One week later he turned up with the replacement part a very quickly replaced it checked my TV was working and cleaned up. Very good service

First class and prompt response to my repair problem. When i contacted Repairguys, they suggested I try to save myself the cost of calling them out by advising me on what I might be able to do myself. When that didn't work, they explained to me in detail what they could do and how much it would cost. As a result they came out that morning and quickly sorted out the problem. Would recommend them in terms of professionalism, honesty and thoroughness.

My Oleg TV packed up and Craig came out and diagnosed the power board had packed up. The following week he returned, fixed the TV, cleaned the screen, and set up the TV and sound bar before he left. All with a cheerful attitude.

I had a damaged door on my Samsung freezer and the service I was given by Hayden from the Repair guys was sublime. He could not have been more helpful, polite and did an excellent job in replacing the door. Please can you give him some recognition for an excellent job done!!!

We had under warranty repair needed for a Samsung washing machine. The initial fix didn’t solve the issue but they promptly returned and diagnosed the issue again and replaced the drum of the machine. Hayden was excellent, polite, communicated well and got the job done quickly and efficiently.

Matthew was professional, courteous and friendly. He was very helpful and seemed very knowledgeable about my appliance. He completed the job thoroughly and tidily and I would not hesitate to use this company again.

Matthew arrived when he said he would. He was professional and polite. He fixed the issue quickly and explained to me what he’d done. Great service!

I was very satisfied and happy with Mathew. He arrived within the time he said, he would be arriving. He explained what the problem was, with my fridge freezer, and mended it for me. I am a disabled person, and I felt he was very understanding with my limited mobility.

I had contacted Samsung about the incident when as my wife opened the door of the FF it fell down and spilled a number of items to the floor. Although Curry’s had fitted it, and charged me for the fitting, it was dangerously inept. Hayden arrived promptly looked at the situation and got on with it. He pointed out where a part had been fitted improperly and put it right. He tidied everything up and went in his way. Competent, industrious and polite. Very impressive.

Hayden thank you very much for mending my electric cooker kept up to date with everything even when my parts were order and arrived well done keep up the good work

The engineer called when he had an earlier slot and appeared on time. Matthew was very pleasant and fixed the issue with my oven very quickly. What else can I say.

Repairguys called us within 48 hours of reporting the issue to Richersounds. An appointment was made within 5 days and Craig turned up promptly on the morning. He quickly diagnosed the fault but had to take the TV to fix. It was returned earlier than expected and the fault was fully repaired. Craig reinstalled the TV and attached all the HDMI and USB connections and made time to explain other problems I was not able to resolve before. Overall a very satisfactory service. If they could offer the loan of a TV on removal it would be excellent.

Craig and his colleagues at the office have diagnosed the fault with my TV, obtained the replacement part and fitted and set it up. All done efficiently and courteously. Thank you RepairGuys. Highly recommended.

Matthew arrived on time and parked considerately. He then asked us about the problem and then just got on with the job, explaining the reasons he was doing the job and how to fix it. He spoke clearly as I’m quite deaf and I understood everything he said. Cleared the mess and explained what would happen next. We are very pleased with the service Matthew provided.

Diagnosed fault on LG TV and were able to return promptly to fit the required board. Craig and Ryan were very helpful and great on timekeeping.

Very competent team. Craig and Ryan gave excellent service. They had to source the problem with my Samsung tv, then order the parts, then return and repair. All done in a few days. Both men were very polite and approachable. Thank you very much. Mike Harris.

Fast response Arrived on time Fixed problem What more do you want Thanks for your great service I’ll use you again

So I had to report a fault on my Samsung monitor to the main customer care team who gave me loads of wrong information about the repair and such which was frustrating. Luckily Craig from the repair guys contradicted all the bad information by showing up in the time stated, being patient and kind with my dog who's a nervous pup (Added bonus) fixed my monitor really quickly and left it in perfect order. It was a quick, professional and personal visit. Highly recommend.

Really happy and would recommend your company to anyone who wants to get their washing machine serviced or repaired

The engineer came 8 days early, as he was in the area. Which was fabulous for me, as it was my washing machine. Very polite, he found the problem and dealt with it extremely quickly.

Had to have a new screen for my tv repairguys ordered the spare part ,came to my house a week later to fit it really pleased I can watch the footy! Spot on!

As usual the Repair Guys were on the ball as they have always been whenever we have had to call on them. Matthew was professional, competent, pleasant and knowledgeable and informative when he sent texts. We have always used them and always will. Thanks Guys Sheila and Colin Bude,Cornwall

Turned up on time fixed the ice maker within 20 mins. Pleasant chap, we have had them before for warranty work on our samsung fridge freezer.

From first contact, this company were on it; very professional and arrived quickly. My fridge freezer had been making a terrible noise and I was worried it was going to pack up. Hayden was polite, knowledgeable and had come prepared with parts so there was no waiting about for another visit. I’m so thrilled to have found an appliance repair service I can trust. Hayden was excellent and I wouldn’t hesitate to contact these guys again, they know what they’re doing.

Matthew was awesome. Fixed my washing machine and had a laugh whilst he worked. Was really nice to have a happy repair guy.

Matthew came to fix my ice maker and was super fast and efficent also explained why it had broken and how to prevent it happening again

Matthew came out to diagnose the machine and found a fault which he recommended a repair. He was very professional and prompt. The repair was carried out by kieran unfortunately and it wasn't completed correctly causing new problems. Luckily Matthew came back out today and found the fault quickly and fixed it. He was great and gave honest advice and took his work seriously. He is also an expert in his field. Thank you again Matthew.

'The repair guys' sorted out my fridge after a frustrating contact with the manufacturer when I was delivered a damaged product

Matthew arrived on time with the correct identified part and fitted it which rectified the problem with the ice maker he had previously diagnosed. All working area was kept clean with care taken in the area. Matthew completed the task in his estimated time with no further issues on the appliance. Recommended.

Efficient and friendly repair by Matthew Smith who resolved the problem within an hour replacing the defective pump. Great service and would definitely use the RepairGuys again.

Matthew came out to repair our washing machine under warranty. Received a text 30 minutes prior to inform me that he was on the way. Job was done quickly and mess free, despite having to remove most of the machine's parts. Very knowledgeable, advised on cause of fault and how to avoid in future.

Quick response to call out and kept up-to-date with call out time . On arrival Matthew was polite and very knowledgeable, found the issue with our washing machine quickly and was able to repair it there and then . Will definitely be using Matthew again,thank you .

Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.

Matthew messaged me to Say he was 80 mins away, he then arrived on time . He was very pleasant and explained everything as he went. Would definitely use this service again

Great communication and work carried out by Matthew, Quick and efficient. Explained issues and repair thoroughly Thank you Repair Guys.

Our fridge collected water daily and the freezer regularly iced-up the bottom drawer such that it would not open. Matthew from the Repair Guys was great. He identified the issue and showed the evidence of insulation failure. The appliance is not worth repairing and needs to be replaced. Prompt service, good technical knowledge and honest advice was greatly appreciated.

Matthew, texted us with his arrival time. He was polite and quickly identified the fault with our washing machine which he then fixed leaving the place clean and tidy.

Matthew text to say he would be here in 5 mins. Helped me move things out of the way and clear top of machine. He was smart polite friendly and quickly resolved the problem. I couldn’t have asked for better service 5*

We have used Repair Guys previously and their service has always been gold standard. This visit from Matthew was no exception. We got frequent updates about when he would arrive, which he did on time. He was polite, informative and efficient, replacing a faulty element in the oven leaving the place clean and tidy.

So grateful to Matthew. He was fast, really knowledgeable and super professional. It couldn’t have gone better.

Matthew turned up on time was very clear about what he was able to do for us, he worked cleanly and without fuss. Repair was diagnosed and carried out expediently and we now have a working appliance. Thank you.

Mathew services by Samsung dishwasher on behalf of Samsung. Did excellent job. Fast and efficient service. Would recommend.

Mathew was very polite even though it must have been a long day and very honest in the fact the fridge freezer isn’t repairable

Matthew came and fixed our Samsung washing machine. Very thorough and helpful. I would happily recommend him.

Matt provided an excellent service when he came to fix our TV. He was not only quick in addressing the issue but also incredibly considerate, ensuring minimal disruption to our day. His expertise was evident, as he efficiently resolved the problem and made sure everything was working perfectly before he left. Highly recommended for his professional and courteous approach!

Ref 6342 Matthew repaired our tumble drier today. He was friendly, pleasant & efficient. Great service!

Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.

Matthew was very helpful, informative and thorough – he did a great job and I am happy to recommend the Repair Guys.

Fast, friendly, superbly efficient service by Ryan. (Washing machine). Left contact number if any problems when using the machine later that day. No problems, machine working perfectly now. Would highly recommend.

Kieron, the engineer from The Repair Guys, came twice. Once to diagnose the problem and then again to make the repairs which were complex and took exactly the two hours he said it would take. Kieron was polite, on time, efficient and knowledgable. Communication throughout was excellent and the predicted times accurate, allowing me to leave work and return home for the shortest time. The appliance was recently out of guarantee and I’d also like to praise Samsung for standing behind their product and engaging their contracted repairers, The Repair Guys, to do the repair. I purchased the American style fridge freezer from Samsung as the previous identical model lasted 17 years.

Insured Tumble dryer through Domestic & General. First appointment with Ryan T, he listened to what issue was that I'd previously had a week before that was "fixed". Water pump was replaced by another engineer but unfortunately never investigated further so issue not fixed. Ryan basically stripped the inside of our dryer and tested everything he could until the fault was found. Assured me I could use the dryer for short periods until new part arrived. A week later Ryan returned and replaced faulty part and dryer works perfectly. Ryan T is very friendly, approachable and very helpful in the fact he explains what he's doing and what the issues may be. Such a polite person who keeps the area Clean and tidy, although he didn't seem happy to leave the water and fluff on the floor as I insisted to leave it as I hadn't cleaned the kitchen floor knowing he was coming to replace the item lol. Such a credit to your company! Fingers crossed your company is sent out to us if needed again! Well, hopefully the dryer don't break 🤣 Definitely recommended. Excellent updates for appointments and drivers time of arrival.

Cannot rate the technician, Ryan, highly enough. He was prompt, professional, friendly and efficient. He clearly knew his job and the product and conducted his work flawlessly. The office staff were also amazing by bringing forward my appointment so that I could have my washing machine back quicker. Very impressed and satisfied. Thank you again

Great service all round. Good communication in advance. Engineer that visited (Matthew) was brilliant. He was friendly, knowledgeable and professional. He quickly diagnosed and fixed the problem. 10/10 service from the engineer.

I was very pleased with the great service I received from Ryan from the REPAIRGUYS and he also arrived on the time he said he would be there, I would use them again.

Great service . Excellent communication with technician arriving on time stated. Fast repair and TV as good as when first purchased. Would recommend and use again. Many thanks.

Great communication and arrived at the time stated. Very professional and knew exactly what to look for in the fault. Very thorough in his work and very clean and tidy. Great service and I would definitely recommend or use them again. Thank you for your help.

Repair arranged under warranty by John Lewis. Craig, from the Exeter branch, quickly identified the problem, ordered the required component and arranged to return and replace the screen the following week. Craig is clearly very experienced and familiar with most faults and doesn't mess around; he gets the job done extremely efficiently but with due care. Given today's throw away culture, I am very pleased to have had a repair rather than simply a replacement TV.

The word outstanding is often over used, but certainly not as far as this company is concerned. Our main point of contact was with Cheryl who went out of her way to keep us informed of the progress of a major repair to our TV that was under warranty. Throughout, her friendly approach and genuine concern that we would be inconvenienced as little as possible went a long way towards easing our frustration with LG that such an expensive TV had massively failed after just three months. In short, everything that could be done by Repairguys to expedite the repair was done, the work being completed at a very high standard. There remains little doubt in my mind that the the company genuinely deserves positive feedback, and that Cheryl a special mention. My grateful thanks to all

Ryan came to replace fan motor and pipe on our Samsung washing machine. Great service, carried out professionally and to a high standard. Took extra care to not damage our vinyl flooring when moving the machine in and out from under the counter. Would recommend

Initially very impressive with helpful staff and confidence-inspiring patter gave me a good feeling about their services. My microwave was repaired as per their estimate , within a reasonable time period and although quite expensive, I had no qualms about their ability to repair it. However when it went wrong 7 months later with the same fault as originally diagnosed the immediate reaction was to point out the warranty period for their repair services was 90 days only, something shown on the website but not explained, quoted or visible when visiting the premises. This is despite the assurance that only genuine manufacturers parts are used. Panasonic was equally not helpful and would not offer any warranty on their parts other than the 90 days that their recommended repairer quoted. The £190 repair carried out was money wasted. We are being urged to repair not replace but after this experience, I am unlikely to follow that option in the future and certainly not with this company.

Matthew communicated before getting here so we knew exactly when he would be here, and it was within the window notified. He had anticipated what the issue with our new Samsung was, as there have been other cases. He was polite and friendly throughout. He confirmed the problem straight away and fixed with a software update. He explained everything he was doing. He resealed the waste pipe connections which had shown a small leak after the machine was moved. He then double checked the machine was working and not leaking before putting it back. He also ensured it was fully level and the tumble dryer was out back and aligned as well. Exceptionally helpful and thoughtful. I don’t know about cost as this was a warranty call. I would definitely use The Repair Guys again and recommend them to others.

Matthew efficiently traced the unusual problem with my washing machine, and returned with the relevant part to put it right. Communication about the visits was excellent and the job’s done! Thank you Matthew.

Matthew diagnosed and fixed the problem very quickly. The communication from the office prior to the repair was also faultless, keeping us up to date at every stage. A level of service too often lacking in other traders. Thanks Repairguys!

I was extremely pleased with the engineer who visited today, Matthew. He arrived on time, as promised, and sent me a text beforehand to let me know when he would arrive. He clearly knows what he’s doing and identified the fault promptly. I have complete confidence in his repair, and I really appreciate his expertise and time. I would highly recommend Mathew and The Repairguys team.

I am really impressed with the service I have had from Repairguys this morning. Matthew was friendly, efficient and informed me about when he was due to arrive and warned me that he was stuck in traffic. He was knowledgeable and took time to show me what the problem was with my AEG oven light, how it was fixed and even left me spares. He also didn’t mind my mad dog! Angie and Cheryl in the office were also friendly and helpful on the phone. Will definitely use them again.

Excellent customer service from this company, kept informed of booking, arrival of parts and appointment schedule. Ryan, the operative who attended was clean, tidy, polite and efficient. I would highly recommend this company.

Contacted SAMSUNG about a serious problem with my washing machine and Ryan from the Repairguys came to diagnose the problem the next day. 3 days later he was back with the parts to fit - 4 days ahead of the estimated time for this! Ryan was efficient and professional he very kindly disconnected and moved a machine that was on loan from the company we bought it from before reconnecting and repositioning the repaired machine. He was careful to explain what the problem was and how it would be fixed. He was very pleasant and it was a pleasure having him carry out the work.

Matthew came to work on our Washing Machine after it had sprung a leak. He was on time and very knowledgeable and the problem has been resolved. First class service, would recommend.

Our TV went kaput in mid-December, and we were very worried that despite an extended warranty, we wouldn't have a working TV in time for Christmas. I called the repair guys to see if they could bring their diagnostic visit forwards and they came the very next day. Fault diagnosed a part was ordered and a follow up visit to fix the TV was arranged in the week before Christmas. The fix took just 20 minutes and we were back up and running. Very impressed with this company. All the people I spoke to were friendly and knowledgeable and they managed to fit us in at a busy time of year.

We found the repair guys to be prompt and efficient. Their customer service was excellent, and we had a prompt visit from Matthew who was professional knowledgeable and competent in his work. Matthew returned with the parts required to fix our washing machine quickly and the job was completed efficiently. We would definitely recommend the repair guys and in particular Matthew. Thank you Karina & Steve

Samsung warranty repair. Washing machine failed just before Christmas. Not ideal. Samsung raised the issue for this company to fix and we were contacted the morning they reopened after Christmas and had an appointment two days later. Text messages with timings made the appointment really easy to fit in. The engineer Matthew was outstanding, really knowledgable and had the fault diagnosed and repaired all within 30 minutes! I’d thoroughly recommend this company and Matthew in particular! MANY THANKS

These guys were exceptional. They replaced the whole screen in my TV in an hour and a half as an emergency so we could have a TV for Christmas. Excellent work and a lovely bunch of guys. Would highly recommend.

When my washing machine went wrong 10 days before Christmas and with 3 very young kids who can't go an hour without getting dirty, well I could have cried. I called Samsung and after 5 days of fighting the shocking processes and generally poor service, they put me in touch with the repair guys on Monday afternoon. Within a short time I had appointment for Wednesday. Tuesday, I got my 3 hour time window. Wednesday, I got my 20 minute update that Hayden was on his way. Hayden fixed my machine in a effortless fashion. He was lovely, even when the kids did their best to get in the way, and even put the machine back in place for me. He talked me through the repair and paperwork and tidied up after himself. Hayden is my hero, he saved me from one less thing to stress me out over Christmas!

Matthew was professional, prompt, knowledgeable and efficient. Diagnosis made, repair effected and advice given. Would thoroughly recommend Matthew.

Speedy service. Made contact with Samsung on 14/12/34. assessment visit arrange and done on 15/13/23. Part ordered and date arrange to repair my oven on 19/22/23. Time slot given. Matthew did both visits and he was friendly, professional and explained the problem. I was phoned with the appointments, followed by a text to confirm and then Matthew sent a text when he was on his way with an expected time. Excellent service, would definitely recommend and use again.

Our Samsung TV developed a fault with the screen. John Lewis reported that they would have it repaired as it was still under their five year warrantee. The Repairguys contacted us and arranged the repair. Scott Chidgey from Repairguys arrived on time and replaced the faulty screen. He was very polite, professional and worked in a tidy fashion. I would happily recommend him and his company for any future repairs I need.

Kieran came out today and fixed my blocked Samsung washing machine without any problems and even gave me advice on how to maintain the longevity of my washing machine. No hassle, no fuss and very punctual. Would recommend to anybody. Thanks Kieran

The door seal on our Samsung washing machine leaked so we contacted John Lewis from whom we purchased it. The 2 year Samsung guarantee had just expired but John Lewis had a 5 year guarantee. They referred us to Samsung who sent a repair man and the door seal was replaced under the 5 year John Lewis guarantee with no charge to us. Hyaden the repair man was polite, efficient and quick. Having replaced the door seal he then did a water test to check that all was well.

Having contacted Samsung online to arrange repair of our washer dryer which was still under warranty, I was impressed to be contacted quickly by The Repair Guys with a convenient appointment. Matthew quickly identified the fault, the parts were ordered and returned to fix the machine today. Great service!

Called Samsung to report problem and they arranged for Repairguys to undertake repair under terms of warranty. Repairguys texted same day to arrange a visit for 2 days later. The repair engineer, ‘Hayden’, also texted 20 minutes before arrival to confirm things. He arrived on time, was courteous and professional when undertaking the investigation. He quickly diagnosed the fault and as he had a spare for the faulty component in his van, equally quickly and efficiently repaired the machine. He additionally wiped up water spillage from the replacement activity and replaced the machine in situ in the kitchen. Overall, Repairguys and Hayden in particular were prompt, professional and courteous throughout the experience and ensured we were back up and running in an acceptable timescale.

Responded promptly, advised us in advance of arrival on the day booked, professional, neat, courteous and efficient. Delighted with the Panasonic screen replacement done by Scott Chidsey supported by the helpful office team

Matthew came out to fix my washer dryer. His communication was great, with a text the evening before to confirm when he would be arriving and another text 30 mins before he got to our house. The machine was fixed really quickly and the area was left clean and tidy. I would definitely use them again in future.

First rate service with a speedy repair of my faulty Samsung fridge/ freezer carried out by Matthew. I can highly recommend them.

Fast and efficient service, fixed my TV in no time at all. Professional and friendly guy very happy with how it all went would recommend to anyone

Matthew was polite, professional and knowledgeable. Can't fault him. Provided rapid assessment of issue and straightforward solution.

Matthew was really helpful and knowledgeable. Very efficient job and sorted the issue for us quickly. Thanks

Arrived on time,knew what to do after a quick chat, had spare part in van,he was polite,and good at what he does, very tidy,and cleaned up any mess which was minimal,would definitely recomend Matthew,explained exactly what he was doing...though this wasn't Matthew's first visit .

Matthew text the night before to say that he’d arrive between 8-10am, then text again when he was 35 minutes away. He affected the repair to my fridge display very quickly and then advised on the light which isn’t working in the oven (which was not part of his call-out) Matthew is s personable, friendly and knowledgeable chap who I would highly recommend for appliance repairs

Matt came to look at my Samsung tumble drier that seemed to have suddenly seized and smelt of burning. He quickly diagnosed the fault and after confirming by running through the diagnostic checks repaired it on the spot. He finished by completing a PAT test to ensure the machine was safe. Throughout his visit, Matt was friendly, professional and efficient. I would not hesitate to recommend The Repair Guy. Job well done. Thanks.

Matthew was booked to fix our dishwasher and he was definitely the best engineer we have ever had. Not only did he isolate the problem which was very complex but he also advised us about some of our plumbing that had been affecting the dishwasher. He was very intelligent, personable and very good at his job. Highly recommend.

Excellent swift repair of my Samsung Tumble Dryer. Matthew notified me 30 mins before arrival, then clearly explained the fault and the repair which he was able to sort without ordering parts. Very courteous and polite, thanks very much!

The engineer that came out went above and beyond to repair my washing machine, good reliable communication and repaired the same day.and l would recommend this company.

Matthew texted 80mins ahead of his arrival to inform me of his eta, and arrived on time. He was friendly and talked me through every step of the repair, and answered all the questions I had for him during the repair. He was very thorough and checked the safety of the unit once the repair was complete. He fixed the unit with no need for extra expense and I wouldn’t hesitate to use him again or recommend him to anybody else in need of a repair.

The engineer was punctual and smart. He had great knowledge of the appliance he was repairing. Informed us about the appliance being repaired. When he left the premises he left it spotless. We were very impressed. Gerard Crowley

Engineer arrived at time stated, explained everything,polite,fixed all faults in no time,took all rubbish with him

Had this Samsung Fridge Freezer for some 8 years, The ice maker on this particular model had a problem with the ice maker freezing up and it had to be defrosted every 5-6 weeks! eventually it stopped working completely. Samsung were aware of this 'design issue' I would say it has been excellent other than this. Called Samsung, out of warranty so put in touch with the 'Repair Guys' at Exeter. A guy came out said yes, They were also aware of the issue, needed a new ice maker unit, and PC board. A week or so later another guy came out to fit the parts which had arrived from Samsung. He fitted the parts and left. All seemed to going ok then suddenly the Freezer part seemed not to be working well at all. Called Repair guys and very swiftly a new guy came out. ( I would say at this stage the service has been prompt and excellent) Matthew the new guy did a further inspection and discovered there was a very small leak in the gas system and that was why the freezer was not working, showed me and sure enough there was evidence. The unit was beyond repair I called Samsung they were also very receptive also and offered a substantial discount on a new unit, which I took up. We now have a nice new Fridge/Freezer..(I note the latest model the icemaker is in a completely different place). Repair guys have refunded the repair charges I paid them without asking and I am very happy. There is not much else they could do and it was a very nice gesture. Great service, Many thanks..

Excellent communications by phone and text throughout from Customer Service to the Engineer, advising me on progress. The appointment was at a date /time convenient to me and the engineer arrived with the spare part (oven element) exactly as scheduled. He was very friendly, obviously competent and swiftly replaced the part, making sure that I was satisfied with the result. He has excellent interpersonal skills, very empathetic and gave me sound advice on a couple of topics.

Craig, the engineer who came to do the replacement of an LED tv screen on behalf of LG was informative and very efficient. Communication from start to finish was very good. I was informed when the part was available from LG, what date and time slot was available for the install. The engineer arrived spot on time and worked quickly and very tidy. Excellent Service. The work was carried out under warrantee from LG.

The repair guys know their stuff far more than others I have used. Expert knowledge, humour, professionalism and punctual. Not much else required. 5 star service.

the gentleman was very professional and very polite. the repair was excllent and quite quick considering it was a large tv repair. They displayed professionalism and the quality of their work was top notch and i cant fault it. if i could give 6 stars i would.

Informed of time of arrival and received text of ETA in 15 minutes.Work carried out very efficiently and set up TV as part of service.Would certainly recommend this firm to others.

I had a terrible time with Samsung when my washing machine stopped working. They reduced me to tears, and made life so stressful , but these guys saved the day! They are beyond superb, so kind so understanding and so very supportive! I can not praise them enough …… superb service, above and beyond! Thankyou Hayden and Darren so very much! ❤️

Struggled with Samsung. These people were so helpful and listened. Wouldn’t hesitate to use them again

We had Hayden arrive on time and was well prepared. He did the job quickly and efficiently. Super polite and left the kitchen looking great (better than it looked before!). Thanks so much!

Very friendly and gets the job done :) I had Mathew who I would definitely recommend. Fixed the draw on my machine and also checked for any other issues on the machine. Had good chat and had a very good atmosphere.

Craig made first call on 10/8/23 and immediately diagnosed the problem with the internet connection. Ordered new part and came back on 18/8/23 to replace it. Internet connection now seems to be ok. Craig was very pleasant and efficient and got the job completed in short space of time. Kept us informed at all times.

Very professional, efficient and friendly service from Craig at Repairguys of Exeter. Excellent communication in arranging for a home visit. Work carried out expeditiously. Thank you