Appliance Care Ltd T/A RepairGuys

The word outstanding is often over used, but certainly not as far as this company is concerned. Our main point of contact was with Cheryl who went out of her way to keep us informed of the progress of a major repair to our TV that was under warranty. Throughout, her friendly approach and genuine concern that we would be inconvenienced as little as possible went a long way towards easing our frustration with LG that such an expensive TV had massively failed after just three months. In short, everything that could be done by Repairguys to expedite the repair was done, the work being completed at a very high standard. There remains little doubt in my mind that the the company genuinely deserves positive feedback, and that Cheryl a special mention. My grateful thanks to all

Cannot rate the technician, Ryan, highly enough. He was prompt, professional, friendly and efficient. He clearly knew his job and the product and conducted his work flawlessly. The office staff were also amazing by bringing forward my appointment so that I could have my washing machine back quicker. Very impressed and satisfied. Thank you again

Kieron, the engineer from The Repair Guys, came twice. Once to diagnose the problem and then again to make the repairs which were complex and took exactly the two hours he said it would take. Kieron was polite, on time, efficient and knowledgable. Communication throughout was excellent and the predicted times accurate, allowing me to leave work and return home for the shortest time. The appliance was recently out of guarantee and I’d also like to praise Samsung for standing behind their product and engaging their contracted repairers, The Repair Guys, to do the repair. I purchased the American style fridge freezer from Samsung as the previous identical model lasted 17 years.

Matthew was very helpful, informative and thorough – he did a great job and I am happy to recommend the Repair Guys.

Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.

Our fridge collected water daily and the freezer regularly iced-up the bottom drawer such that it would not open. Matthew from the Repair Guys was great. He identified the issue and showed the evidence of insulation failure. The appliance is not worth repairing and needs to be replaced. Prompt service, good technical knowledge and honest advice was greatly appreciated.

Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.

'The repair guys' sorted out my fridge after a frustrating contact with the manufacturer when I was delivered a damaged product

Matthew came out to diagnose the machine and found a fault which he recommended a repair. He was very professional and prompt. The repair was carried out by kieran unfortunately and it wasn't completed correctly causing new problems. Luckily Matthew came back out today and found the fault quickly and fixed it. He was great and gave honest advice and took his work seriously. He is also an expert in his field. Thank you again Matthew.