Endorsed by Which?

Appliance Care Ltd T/A RepairGuys

4.9

459 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
459 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Professional Service
Customer Service
Quality
Value
Repairguys contacted me when a fridge / freezer under warranty from Samsung broke down. Repairguys were prompt, reactive, professional and totally courteous. I spoke on three occasions to the company (Cheryl, Giles and Rowland) in order to update them on our availability, the job was completed when they said it would be. In summary a totally reliable company. Thank you and well done.
Customer in Somerset Posted on 20/09/2024 , work completed 12/09/2024
Craig is brilliant
Customer Service
Quality
Value
Having had a repeating fault with my TV, Craig has attended to collect and return the TV on three occasions. Each time he’s been polite, very helpful and friendly. No hesitation to have Craig / RepairGuys attend for work, although hopefully the TV is not requiring attention again soon.
Customer in Cornwall Posted on 22/09/2024 , work completed 02/07/2024
Fridge freezer ice maker repair
Customer Service
Quality
Value
Matthew from The Repair Guys was swift and professional. Pin pointed the problem, resolved and ran all safety checks etc, top technician. Great communication throughout the whole process.
Customer in Devon Posted on 27/09/2024 , work completed 27/09/2024
Excellent
Customer Service
Quality
Value
Big thanks to Matthew who sorted our washing machine fault. Very friendly and professional chap who really knew his stuff. Communication was spot on and he was on time as per the agreed time slot. Thanks again
Customer in Devon Posted on 28/09/2024 , work completed 28/09/2024
Excellent service from Samsung
Customer Service
Quality
Value
Matthew arrived on time and resolved the problem quickly and efficiently. Very pleased with the overall service and result.
Customer in Somerset Posted on 30/09/2024 , work completed 30/09/2024
Washing machine repair
Customer Service
Quality
Value
Mathew from Repair Guys came here this morning. He was quick, tidy and very efficient. The machine is back up and working. Good job!
Customer in Cornwall Posted on 01/10/2024 , work completed 01/10/2024
Prompt, friendly and reliable service.
Customer Service
Quality
Value
Matthew came to the rescue with repairing our washing machine. Fixed on first visit, communicated with all the way through. Arrived when he said he would and had the machine back up and running in no time. Matthew is a professional engineer who even had environmental impacts in mind with recycling any waste responsibly. Companies need more Matthew’s in the world. Great job, highly recommend The Repair Guys.
Customer in Somerset Posted on 07/10/2024 , work completed 23/09/2024
Found fault fast; fitted fix following Friday. Five out of five.
Customer Service
Quality
Value
LG Oled TV, dead, one week after LG's year-long guarantee ended. HOWEVER, as I bought it from Richer Sounds, their six-year cover kicked in and Craig from the Repair Guys (Exeter) turned up as booked; diagnosed dead screen; RS okayed the part replacement, and if I had not got Covid the repair would have happened Friday one week later. Craig returned when safe, neatly extracted the dead'n and stuck in the new'n. Total time taken: twenty (mins) Craig knows his stuff, Richer Sounds are brilliant: maybe there is a god... Happiness!
Customer in Devon Posted on 08/10/2024 , work completed 04/10/2024
Oven repair
Customer Service
Quality
Value
Hayden was polite, efficient and tidy whilst at my house. The repair to the oven was carried out rapidly and with minimum disruption. Even initial “help” phone call to explain my situation and to book a repair person was polite and informative. I would definitely use Repair Guys again when an appliance breaks, thank you.
Customer in Devon Posted on 08/10/2024 , work completed 01/10/2024
Washing Machine Repair
Customer Service
Quality
Value
Matthew was great, polite and clearly understood the issue with the machine, it had been intermittently faulty for a number of weeks. Very informative service, would highly recommend.
Customer in Somerset Posted on 10/10/2024 , work completed 10/10/2024