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Appliance Care Ltd T/A RepairGuys

4.9

408 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
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What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

  • TV services

    • TV repair

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
408 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
Great service
Customer Service
Quality
Value
What work did they do? Came to repair a fridge Was it done to the agreed schedule and budget? Yes What made the trader stand out? Great depth of knowledge If something went wrong, was it resolved satisfactorily? Yes
Customer in Devon Posted on 20/10/2021 , work completed 20/10/2021
Recommended
Very punctual and courteous
Customer Service
Quality
Value
Craig arrived exactly on time after I had received a text confirmation. Very polite and helpful, the repairs were carried out very swiftly and Covid secure. I would recommend the Repair Guys every time.
Steve in Cornwall Posted on 30/09/2021 , work completed 30/09/2021
Recommended
The trader replied (on 07/12/2021)
Really nice to hear. Thanks fro the review.
Great Service
Customer Service
Quality
Value
Pete from Repair guys text me 10 minutes before arriving to repair my washing machine. I also had confirmation of the time frame the evening before. Machine checked completely to ensure it was working ok. I would recommend Repair Guys for their service.
Customer in Plymouth Posted on 14/09/2021 , work completed 14/09/2021
Recommended
The trader replied (on 07/12/2021)
Thanks for the review.
Appalling customer service
Customer Service
Quality
Value
Hi My wife rung me in tears by the way she was treated by the technician (Matthew) from the exeter branch. He also lied in the report my wife was pressured into signing. The diagnostic he did came up with a fault and he said there were no faults. I hope this is just one bad apple in the bunch as I didn't expect this from the repair guys Thanks William
Customer in Devon Posted on 10/09/2021 , work completed 10/09/2021
The trader replied (on 15/09/2021)
I am really sorry to hear that you were not happy with our service. It is very unusual for our customers to be left feeling that we have let them down. Please be assured that we will review your comments and take any appropriate action. Steve Pearson Director
Very professional and friendly
Customer Service
Quality
Value
Matthew was very professional and personable and diagnosed the problem with our dishwasher quickly. He had to return a second time with a new pump but the company kept us informed of his visit and we received a time window the day before and a 30 minute warning on the day. He worked efficiently and quickly and offered advice about our dishwasher while he was here. It's great to having a working dishwasher again!
Customer in Devon Posted on 12/08/2021 , work completed 09/08/2021
Recommended
Good service
Customer Service
Quality
Value
Matthew called before arriving and wore a mask,he very speedily and efficiently carried out the repairs.
Customer in Devon Posted on 05/08/2021 , work completed 05/08/2021
Recommended
Amazing service
Customer Service
Quality
Value
I’m pretty much blown away by the service. I logged an issue with our tumble dryer via the Samsung website on Tuesday. I got a text on Thursday to say they could come out on Friday to fix it. I said I was at work so they offered to come early at 6.45 the next morning. James arrived with exactly the spare part he needed and fixed the dryer in 5 minutes. All fixed under warranty without having to argue at all. Thank you so much.
Customer in Devon Posted on 30/07/2021 , work completed 30/07/2021
Recommended
Fault not fixed
Customer Service
Quality
Value
They had my tv for over 2 weeks and it’s come back with the same fault apparent, Samsung UK had sanctioned this as a one off free repair as the tv was 6 months out of warranty and as the job has been closed with them I will have to pay for any further repair. The fault was intermittent but had occurred 3 times in the first few hours after I received it back. I feel they didn’t carry out correct soak testing after the work which would be fairly standard on an intermittent fault. Needless to say I will not be using this company in future.
Customer in Cornwall Posted on 17/07/2021 , work completed 14/07/2021
Big Thank You
Customer Service
Quality
Value
Came before 9 am, very efficient and fixed our fridge freezer really quickly.
Which? Trusted Traders Consumer Posted on 15/07/2021 , work completed 14/07/2021
Recommended
Excellent and quick service
Customer Service
Quality
Value
The issue I reported with my TV was resolved within a week. Really quick turnaround, I received a text the night before advising of a timeslot and then on the day when the technician was 30 minutes away. The technician was really friendly and respectful of my space (Covid!). A really pleasant experience and really recommend.
Laura in Devon Posted on 21/06/2021 , work completed 21/06/2021
Recommended
Which? Trusted Traders

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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.