Appliance Care Ltd T/A RepairGuys

Craig was super helpful and had the issue fixed (faulty sub) in around a week, delivering and fitting a replacement unit. And all of this before Christmas- great job- thank you Craig and the repair guys!

Matthew turned up on time and got my washing machine working again. I cannot thank him enough. He is courteous, clean, professional and extremely helpful. I had nothing but trouble trying to get an engineer to come out, always cancelling. But this time we got a real engineer to sort the problem out. Thank you again Matthew.

Overall arranged repair quickly and efficiently. Hayden turned up initially and quickly identified the fault. He returned at a later date with the part and fixed the problem. A couple of days later a secondary problem occurred, and on contact Hayden returned within the hour and resolved the matter. His manner and service were excellent, as was the overall experience with the company

Craig came out and diagnosed a faulty main board within a few minutes. He told me he would order a replacement board and return once it arrived. The part arrived within 3 days and was fitted within 2 working days. Very quick and efficient service, highly recommended.

Mathew was our repair technician. He was able to confidently diagnose the fault, then replace the faulty pump all under an hour. I was in a panic that I would be without my washer over the Christmas period but Mathew saved the day. Thank you so much.

Brilliant service. They worked their attendance around my availability. Contact was great and they turned up when they said they would.

Samsung were very good in responding to my request for repair. Matthew the engineer attended and ascertained that a replacement part was needed. He returned a week later, fitted it and it all works. Matthew was great, very efficient and courteous.

Matthew is very good, efficient and cleans up after himself. Great friendly service. Kept me informed of arrival time too

Good quick and efficient repair of TV. Craig arrived on time and explained what he needed to do and was friendly.

Our Panasonic Combi oven displayed an error code, so the Repairguys were recommended after contacting Panasonic. After I made a deposit, the job was booked on December 3rd. A few days later, a rather brusque person collected the oven, and for the next couple of weeks, I tried to establish the repair progress. Eventually, I was told, 'The technician dealing with microwaves was away last week, so it has not been looked at'. The repair was completed on December 18th, and I paid the invoice in full. I was told that my oven could not be delivered before Christmas, and as we were away for a couple of days after Christmas, the best date for our delivery would be January 7th. On the 7th, a person from Repairguys phoned to say that the delivery driver had reported sick and could not deliver. I mentioned the lack of information throughout the repair process, and he promised to respond. No response has been received to date. The oven was returned on the 8th by Rob, a delightful person. The lack of proactive customer service regarding the progress or otherwise of the repair has been very frustrating.