Appliance Care Ltd T/A RepairGuys

Thank you Matthew and Hayden for repairing our Samsung oven. Wonderful service as usual and so far so good the oven is working great again!! The repair guys are the best ever!! Wonderful service, very pleasant guys and keep you informed at all times. Matthew texted to say he would be with us in 30 mins. Can't recommend them highly enough!

Matthew arrived as instructed and did a thorough job although no actual fault found Nice friendly service. Problem solved

Friendly engineer, completed the work quickly, explained the problem, answered all my questions. Would definitely use again.

I’ve used Repairguys on 3 occasions now and each time, their service has been excellent. They collect your items and within hours, they send you a quote and carry ou5 th3 repair as soon as they have obtained the parts, keeping you informed all the time. Great job guys!

Craig was very quick and efficient with his work and was very polite friendly and professional. He’s a credit to the company. He notified me every step of the way.

Kieren has been out a couple times and each time is professional and kind! Credit to the company I would say 😁

The initial visit was organised quickly and the identified warranty repair needed. Took 10 days for parts to arrive but final visit organised very quickly. Additional parts ordered to cover a number of options. Repair completed quickly and efficiently. Microwave tested. Efficient and effective repair service.

Very helpful and informative engineer. Initial visit to find problem, part ordered and returned to fit this.

Our 5 1/2 year old Samsung american fridge freezer lost cooling and we contacted Samsung, who arranged for the unit to be inspected by the Repairguys. They didn't arrive at the time given by Samsung. It was explained that Samsung made the appointment time without checking if it was available. Matthew arrived a few days later and spent considerable time in trying to find why the unit was leaking refrigerant. He was unable to locate the precise location of the leak and determined that the unit was beyond economical repair. When this was reported to Samsung they offered a discount on a replacement unit from their online shop. However, when trying to complete the purchase the discount was refused. After being shunted from one Samsung department to another I gave up and have now ordered a different brand. No more Samsung products for me as I consider the reliability very poor for the premium price of the products, and Samsung to be a nightmare to deal with.

Matthew was on time. Quickly diagnosed and fixed the fault. Took the time to explain his findings and provided valuable advice/tips on how best to use the appliance and how to avoid common problems. Totally satisfied with the service.