Endorsed by Which?

Appliance Care Ltd T/A RepairGuys

4.9

486 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
486 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent
Customer Service
Quality
Value
This company was used by Samsung to repair our fridge/freezer under warranty. Communication was good with office after reporting an issue online. We had two visits with Matthew who arrived on time, was polite, professional & friendly. Diagnosed issue & part ordered. Outstanding service from start to finish. Thoroughly recommend & would use again.
Customer in Somerset Posted on 10/10/2024 , work completed 10/10/2024
Great Job
Customer Service
Quality
Value
All good, really professional. Came in did the job, good advice. Polite and quick. My god this form is taking longer than he did.
Customer in Devon Posted on 22/07/2025 , work completed 22/07/2025
Repair to washer dryer
Customer Service
Quality
Value
Kept us informed of the arrival time. Very knowledgeable First-class service from Matthew. Thank you
Customer in Somerset Posted on 28/07/2025 , work completed 28/07/2025
Samsung Fridge/Freezer Repair
Customer Service
Quality
Value
Matthew arrived during the allotted time slot, explained things clearly and carried out the work in a timely manner. I would highly recommend Matthew and Repair Guys for any appliance repair requirement.
Customer in Somerset Posted on 02/08/2025 , work completed 02/08/2025
Matthew was brilliant!
Customer Service
Quality
Value
So grateful to Matthew. He was fast, really knowledgeable and super professional. It couldn’t have gone better.
Customer in Cornwall Posted on 23/04/2024 , work completed 23/04/2024
Absolutely amazing
Customer Service
Quality
Value
Matthew text to say he would be here in 5 mins. Helped me move things out of the way and clear top of machine. He was smart polite friendly and quickly resolved the problem. I couldn’t have asked for better service 5*
Customer in Devon Posted on 26/04/2024 , work completed 26/04/2024
Matthew was amazing.
Customer Service
Quality
Value
Matthew came out to diagnose the machine and found a fault which he recommended a repair. He was very professional and prompt. The repair was carried out by kieran unfortunately and it wasn't completed correctly causing new problems. Luckily Matthew came back out today and found the fault quickly and fixed it. He was great and gave honest advice and took his work seriously. He is also an expert in his field. Thank you again Matthew.
Customer in Devon Posted on 31/05/2024 , work completed 31/05/2024
Samsung TV repair
Customer Service
Quality
Value
Great service from Scott at Repair Guys. He was prompt and communication spot on. Diagnosed the problem straight away, ordered the parts, returned within the indicated timeframe, completed the repair and tested thoroughly - even hung the TV back on the wall : ) Top job, thank you !
Customer in Torbay Posted on 15/08/2024 , work completed 14/08/2024
Excellent service
Customer Service
Quality
Value
New Samsung fridge door slightly damaged in transit so needed new door, replacement arranged immediately by Repair Guys who didn’t waste time coming to see it. I was delighted when I knew Matthew was on our job, he fixed our washing machine recently and is excellent. Highly recommend Repair Guys and in particular Matthew although I’m sure all are just as excellent, thank you
Customer in Posted on 18/09/2024 , work completed 04/09/2024
Awesome service
Customer Service
Quality
Value
I had a damaged door on my Samsung freezer and the service I was given by Hayden from the Repair guys was sublime. He could not have been more helpful, polite and did an excellent job in replacing the door. Please can you give him some recognition for an excellent job done!!!
Customer in Devon Posted on 24/07/2024 , work completed 23/07/2024