Endorsed by Which?

Appliance Care Ltd T/A RepairGuys

4.9

409 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
409 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Monitor repair done well!
Customer Service
Quality
Value
So I had to report a fault on my Samsung monitor to the main customer care team who gave me loads of wrong information about the repair and such which was frustrating. Luckily Craig from the repair guys contradicted all the bad information by showing up in the time stated, being patient and kind with my dog who's a nervous pup (Added bonus) fixed my monitor really quickly and left it in perfect order. It was a quick, professional and personal visit. Highly recommend.
Customer in Plymouth Posted on 22/06/2024 , work completed 21/06/2024
Great workmanship from very knowledgable trader
Customer Service
Quality
Value
Craig and his colleagues at the office have diagnosed the fault with my TV, obtained the replacement part and fitted and set it up. All done efficiently and courteously. Thank you RepairGuys. Highly recommended.
Customer in Plymouth Posted on 02/07/2024 , work completed 02/07/2024
Very pleasant experience
Customer Service
Quality
Value
The engineer called when he had an earlier slot and appeared on time. Matthew was very pleasant and fixed the issue with my oven very quickly. What else can I say.
Customer in Somerset Posted on 08/07/2024 , work completed 08/07/2024
Repair to Samsung Fridge Freezer where door had fallen off
Customer Service
Quality
Value
I had contacted Samsung about the incident when as my wife opened the door of the FF it fell down and spilled a number of items to the floor. Although Curry’s had fitted it, and charged me for the fitting, it was dangerously inept. Hayden arrived promptly looked at the situation and got on with it. He pointed out where a part had been fitted improperly and put it right. He tidied everything up and went in his way. Competent, industrious and polite. Very impressive.
Customer in Devon Posted on 11/07/2024 , work completed 11/07/2024
Visiting to mend fridge freezer
Customer Service
Quality
Value
I was very satisfied and happy with Mathew. He arrived within the time he said, he would be arriving. He explained what the problem was, with my fridge freezer, and mended it for me. I am a disabled person, and I felt he was very understanding with my limited mobility.
Customer in Devon Posted on 16/07/2024 , work completed 24/07/2009
Awesome service
Customer Service
Quality
Value
I had a damaged door on my Samsung freezer and the service I was given by Hayden from the Repair guys was sublime. He could not have been more helpful, polite and did an excellent job in replacing the door. Please can you give him some recognition for an excellent job done!!!
Customer in Devon Posted on 24/07/2024 , work completed 23/07/2024
Samsung washing machine
Customer Service
Quality
Value
Matthew the repair engineer was brilliant. Explained everything as he was replacing the faulty pump. Fast and professional service
Customer in Somerset Posted on 01/08/2024 , work completed 01/08/2024
Sharp tumble dryer
Customer Service
Quality
Value
Came and repaired my tumble dryer quickly and efficiently Thank you for your help I am very happy 😃 ..
Customer in Devon Posted on 11/09/2024 , work completed 11/09/2024
Craig is brilliant
Customer Service
Quality
Value
Having had a repeating fault with my TV, Craig has attended to collect and return the TV on three occasions. Each time he’s been polite, very helpful and friendly. No hesitation to have Craig / RepairGuys attend for work, although hopefully the TV is not requiring attention again soon.
Customer in Cornwall Posted on 22/09/2024 , work completed 02/07/2024
Excellent
Customer Service
Quality
Value
This company was used by Samsung to repair our fridge/freezer under warranty. Communication was good with office after reporting an issue online. We had two visits with Matthew who arrived on time, was polite, professional & friendly. Diagnosed issue & part ordered. Outstanding service from start to finish. Thoroughly recommend & would use again.
Customer in Somerset Posted on 10/10/2024 , work completed 10/10/2024