Appliance Care Ltd T/A RepairGuys

Mathew was fantastic. Arrived on time, was friendly and efficient. Explained in detail what the problem was and he was honest enough to say that the ice box wasn’t worth replacing. Thank you, I’ll be happy to invite you back for future repairs!

Excellent service, very efficient turnaround, Craig the engineer was very helpful and a good communication with us, I highly recommend this company for a first class TV and appliance service centre.

Craig from repairguys gave me a 10 minute alert for his arrival and duly appeared. He wasn’t aware of the call history so I updated him….he was polite, knowledgeable and helpful and replaced the PSU in no time. He then reset the TV for me, getting SkyQ working and the soundbar. Great level of service from Craig, much appreciated

Diagnosed fault on LG TV and were able to return promptly to fit the required board. Craig and Ryan were very helpful and great on timekeeping.

Turned up on time fixed the ice maker within 20 mins. Pleasant chap, we have had them before for warranty work on our samsung fridge freezer.

Hayden came to help fix a problem with our washing machine. Managed to fix and solve it very fast with the right replacement parts. Quick service and very polite.

Matthew came out to fix my washer dryer. His communication was great, with a text the evening before to confirm when he would be arriving and another text 30 mins before he got to our house. The machine was fixed really quickly and the area was left clean and tidy. I would definitely use them again in future.

Matthew arrived on time with the correct identified part and fitted it which rectified the problem with the ice maker he had previously diagnosed. All working area was kept clean with care taken in the area. Matthew completed the task in his estimated time with no further issues on the appliance. Recommended.

Matthew messaged to give an arrival time, and he was bang on time. Professional and courteous, all fixed in a timely manner.

Our Panasonic Combi oven displayed an error code, so the Repairguys were recommended after contacting Panasonic. After I made a deposit, the job was booked on December 3rd. A few days later, a rather brusque person collected the oven, and for the next couple of weeks, I tried to establish the repair progress. Eventually, I was told, 'The technician dealing with microwaves was away last week, so it has not been looked at'. The repair was completed on December 18th, and I paid the invoice in full. I was told that my oven could not be delivered before Christmas, and as we were away for a couple of days after Christmas, the best date for our delivery would be January 7th. On the 7th, a person from Repairguys phoned to say that the delivery driver had reported sick and could not deliver. I mentioned the lack of information throughout the repair process, and he promised to respond. No response has been received to date. The oven was returned on the 8th by Rob, a delightful person. The lack of proactive customer service regarding the progress or otherwise of the repair has been very frustrating.