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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
Excellent from first communication to completed repair
Customer Service
Quality
Value
From my first contact with the repair guys to fixing my washing machine they could not have been more helpful. In my view they went far beyond what was required of them. The repair was arranged quickly and to suit my availability. The engineer Pete arrived on time, was very polite, knowledgeable and very efficient in diagnosing the problem and fixing the machine. Would highly recommend this company
Customer in Devon
, work completed
Recommended
Great Job
Customer Service
Quality
Value
Excellent communication throughout, with regular updates on his arrival time. He worked efficiently and demonstrated clear pride in the quality of his work.
Customer in Cornwall
, work completed
Recommended
Repair Of T.V
Customer Service
Quality
Value
The technician was competent, carried out the work quickly and efficiently and was very courteous.
Which? Trusted Traders Consumer
, work completed
Recommended
Kieren repair of Samsung washing machine door seal
Customer Service
Quality
Value
Prompt and efficient replacement of door seal. Clear guidance provided as to how to avoid similar damage in the future. No concerns whatsoever, thank you!
Customer in Devon
, work completed
Recommended
TV Repair
Customer Service
Quality
Value
Repaired through Richer Sounds warrenty cover. The whole process was simple and effortless for myself. Kept me updated, even with the parts being delivered. Thanks
Customer in Cornwall
, work completed
Recommended
Fixed Washer .. did what they promised
Customer Service
Quality
Value
All good .. diagnosed the problem, then came back with parts & fixed it. .. no drama!
Customer in Devon
, work completed
Recommended
Prompt and efficient
Customer Service
Quality
Value
Really good service, prompt clear communication and Matthew identified the issue immediately. Once the parts had been ordered we had further communication and a date set for repair. Matthew repaired the unit quickly and efficiently, was friendly and courteous. Would recommend the service
Customer in Cornwall
, work completed
Recommended
Samsung 75” tv screen replacement
Customer Service
Quality
Value
Many thanks to Scott the engineer from The Repair Guys team, who came today and replaced the screen on my television he was very knowledgeable on what was wrong and explained what he was doing whilst completing the repair. Scott was respectful of my property and tidy in his work during and after the repair, taking away all empty boxes, packaging and faulty screen. The company kept me informed on both visits, firstly to diagnose the problem then on the replacement screen visit, I was kept aware by phone call and sms of possible outcomes after the initial diagnosis and afterwards on the arrangement of the visit. I would not hesitate to recommend this company.
Customer in Devon
, work completed
Recommended
TV REPAIR
Customer Service
Quality
Value
Scott from the repair guys collected our Samsung TV for repair and kept us informed of when he would collect it and again when he would return it. It was really useful to have this information so I didn’t have to wait around for him to arrive . Scott was polite, professional and knowledgeable and really helpful. He set up the TV when it came back. The TV was taken care of and protected well and came back in perfect condition. Thank you to Scott and The Repair Guys !
Customer in Devon
, work completed
Recommended
Fridge freezer fixed
Customer Service
Quality
Value
Mathew attended after another engineer was unable to repair our fridge freezer. He diagnosed the fault quickly, had the necessary parts with him and made the repair. Mathew showed professionalism and kept me informed during the repair process. He checked everything was working correctly and even put the shelves back which we had taken out beforehand. He cleared site leaving everything tidy. Excellent is all that needs to be said.
Customer in Torbay
, work completed
Recommended
Fast and Efficient
Customer Service
Quality
Value
Matthew from Repair Guys arrived ahead of schedule. He got to grips with the job straight away and even when the position and surrounding kitchen made getting to the problem with the dishwasher harder, he just got on with the job. Identified the problem and having informed me that he had to order a replacement part was quick to tidy everything up and be on his way. I cannot fault the service that Matthew gave us and would recommend The Repairs Guys to all.
Customer in Devon
, work completed
Recommended
Samsung TV
Customer Service
Quality
Value
Scott visited to repair our Samsung TV under our John Lewis guarantee. He was polite and efficient and was able to complete the job quickly.
Customer in Devon
, work completed
Recommended
Very pleased with the outcome
Customer Service
Quality
Value
Craig visited to repair my TV that is five years old and still under warranty from Richer Sounds. It was an intermittent fault, after ordering and changing two parts on different occasions my TV now works reliably. Very impressed with Craigs knowledge and the fact that TV that old is still serviceable and that the repair guys could fix it. I will use them again if I have a need.
Customer in Plymouth
, work completed
Recommended
Great attention to detail
Customer Service
Quality
Value
Following a fault on 65" TV, RepairGuys were appointed as the local service agent by Panasonic to complete an in home service repair. The company did a great job, in particular the engineers assigned, Scott and Steve. Working in peoples home’s during the lockdown period brings own its challenge, they acted with professionalism and made every necessary step to complete the repair efficiently and safely. You have a great pair of engineers!
Customer in Somerset
, work completed
Recommended
Smart tv repair
Customer Service
Quality
Value
After having been told by the company I purchased the TV from to contact Samsung, these guys were appointed to carry out the repair. They were excellent. Contacted me the same day, visited within 24 hours. Had to order parts. Didn’t have to wait to long. Now all repaired and working well. Good for keeping in contact, turned up when they said they would. Excellent COVID safe at this difficult time. A big Thank you from one satisfied customer
Customer
, work completed
Recommended
Fixed TV
Customer Service
Quality
Value
Arrived right at the beginning of the time slot I was given. Promptly fixed the TV and did the necessary updates then gave me advice on what to do if I have any more problems in the future after my warranty runs out. Excellent service.
Will in Cornwall
, work completed
Recommended
Great service
Customer Service
Quality
Value
Really good response times. Very helpful admin staff. Very efficient, punctual and polite field staff. Very impressed!
Colin in Devon
, work completed
Recommended
Fixed my TV
Customer Service
Quality
Value
TV was getting very hot and being weird, he came and replaced something on the back which fixed the issues. Craig was a real gentleman, and very good and helpful.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent customer service
Customer Service
Quality
Value
Very good service in arranging suitable time for service, getting TV off wall mount and completing repair.
Customer in Cornwall
, work completed
Recommended
Very professional and friendly
Customer Service
Quality
Value
Matthew was very professional and personable and diagnosed the problem with our dishwasher quickly. He had to return a second time with a new pump but the company kept us informed of his visit and we received a time window the day before and a 30 minute warning on the day. He worked efficiently and quickly and offered advice about our dishwasher while he was here. It's great to having a working dishwasher again!
Customer in Devon
, work completed
Recommended
Very punctual and courteous
Customer Service
Quality
Value
Craig arrived exactly on time after I had received a text confirmation. Very polite and helpful, the repairs were carried out very swiftly and Covid secure. I would recommend the Repair Guys every time.
Steve in Cornwall
, work completed
Recommended
Samsung TV repair
Customer Service
Quality
Value
43” Samsung TV repair at home. Replacement of mainboard. The Repairguys engineer did a great job and we were notified the previous evening (Sunday) of time slot and also 25 mins before he arrived. Very friendly and professional service. Highly recommend this company.
Customer in Cornwall
, work completed
Recommended
Repair of Samsung fridge/freezer
Customer Service
Quality
Value
At times things look difficult and feel overwhelming. The constant bleeping from our incorrectly working fridge/freezer was driving us mad - then along comes Matthew from Repairguys, knowledgable, efficient, fully prepared and equipped and explained everything. He had a lovely attitude to his work and could not have been more helpful and pleasant. Matthew was a godsend. The problem is all resolved. Samsung as a whole have been great from call centre, assessment engineer to the office ordering the spare parts needed and Matthew resolving the problem. We are impressed and grateful to all concerned.
Customer in Somerset
, work completed
Recommended
Praise for Matthew of the Repair Guys.
Customer Service
Quality
Value
Our Samsung washing machine recently broke down. Within an hour of us contacting Samsung, Matthew from the Repair Guys, Exeter was at our door. He very quickly sorted the problem without any mess or fuss. We were very impressed with the service we received and would not hesitate to recommend this company. Thank you Matthew.
Customer in Devon
, work completed
Recommended
Job well done
Customer Service
Quality
Value
I'm very happy with the Repair guys, never have had so many messages to say on way and what time etc. John Andrew was professional, polite and repaired my dishwasher successfully, very quickly and no mess!
Customer in Devon
, work completed
Recommended