Appliance Care Ltd T/A RepairGuys

Matthew came out to assess our washing machine as it had been making a noise and not draining. Communication was excellent and he arrived in the time window as promised. He was very knowledgeable and the repair was completed quickly. I would definitely recommend the repair guys

I think guys name was Chris. So helpful and even helped mount TV on the wall as needed two people and then set up everything on TV! Nothing a bother and really knew what he was doing….all set up again and ready to view. Stunning service. This is my first time using this company that does work for Sony.

I called The Repair Guys just after 1.30pm and by 4.15pm my washing machine was repaired. It was fortunate that the repair man was in the area and able to add another call out to his list. Matthew was able to diagnose the problem quickly and carry out the repair efficiently.

Can’t praise Scott highly enough. Came to fix my tv (under warranty) which needed a new main board. He phoned to let me know he was on his way, and arrived when he said he would. Friendly and polite, and did the work speedily and efficiently. Wouldn’t hesitate to use again.

The Repairguys attended on behalf of Richer Sounds, from whom I'd bought our television in 2019. Quick and accurate diagnosis, effective repair. They did what they said they would when they said and would. Highly recommended. And thanks to Richer Sounds' six-year guarantee, there was nothing to pay.

I had a terrible time with Samsung when my washing machine stopped working. They reduced me to tears, and made life so stressful , but these guys saved the day! They are beyond superb, so kind so understanding and so very supportive! I can not praise them enough …… superb service, above and beyond! Thankyou Hayden and Darren so very much! ❤️

the gentleman was very professional and very polite. the repair was excllent and quite quick considering it was a large tv repair. They displayed professionalism and the quality of their work was top notch and i cant fault it. if i could give 6 stars i would.

Our ice dispenser broke in our fridge, we were covered under the warranty and can't fault the fantastic service we had a getting it resolved from the repair guys in Exeter. I spoke a couple of times with the lovely lady in the office, who couldn't have been more helpful and Hayden who came out twice, first to assess the problem and then a week later to fix it was absolutely brilliant. Brilliant and professional service and staff and would highly recommend

JA came out to repair our Samsung washing machine under warranty - it was a challenging job with multiple issues and he really did a complete job, with helpful suggestions on top. He was professional, friendly and totally customer focused. Not only did this reflect extremely well on RepairGuys but also made us feel a little better about the expensive Samsung product that had let us down a number of times. The work was thorough, fully explained and well documented. Very impressive all round.

Really pleased with work today. They came at the time they said and got the job done. Friendly and efficient. Many thanks

The appointment was arranged for the next working day, much to my relief. He arrived promptly and was polite, friendly and helpful. He took great care of my property and with due consideration for us as a vulnerable household. The washing machine was fixed in the same visit and everything put back exactly as he found it.

Very professional and polite. Worked quickly and effectively. Problem fixed. Would highly recommend.

Very efficient service good notification and arrived on time. Was given information that was very useful by Matthew would definitely recommend.

Very polite, informative and gave info above and beyond just the issue today. Prompt and quick service. Updates given on time of arrival.

Very friendly and gets the job done :) I had Mathew who I would definitely recommend. Fixed the draw on my machine and also checked for any other issues on the machine. Had good chat and had a very good atmosphere.

My tv was repaired promptly and effectively courteous service and great experience I wouldn't hesitate to recommend them to anyone

The RepairGuys came right on time and called 15 mins prior to advise of arrival. Hayden the engineer was very pleasant and worked efficiently replacing the PcB and heater. No mess was created and the job was completed quickly. would definitely recommend.

More than anything I was impressed and appreciated the communication with me as the service went on. From the initial booking to a check in call before the appointment to reminders, timings and updates, it made everything much easier and less stressful. The work was done by a very friendly guy and was done quickly. Plus, they listened to me and believed me about the problem even when the initial product manufacturer didn't. Really happy.

First rate service with a speedy repair of my faulty Samsung fridge/ freezer carried out by Matthew. I can highly recommend them.

We found the repair guys to be prompt and efficient. Their customer service was excellent, and we had a prompt visit from Matthew who was professional knowledgeable and competent in his work. Matthew returned with the parts required to fix our washing machine quickly and the job was completed efficiently. We would definitely recommend the repair guys and in particular Matthew. Thank you Karina & Steve

Samsung warranty repair. Washing machine failed just before Christmas. Not ideal. Samsung raised the issue for this company to fix and we were contacted the morning they reopened after Christmas and had an appointment two days later. Text messages with timings made the appointment really easy to fit in. The engineer Matthew was outstanding, really knowledgable and had the fault diagnosed and repaired all within 30 minutes! I’d thoroughly recommend this company and Matthew in particular! MANY THANKS

I am really impressed with the service I have had from Repairguys this morning. Matthew was friendly, efficient and informed me about when he was due to arrive and warned me that he was stuck in traffic. He was knowledgeable and took time to show me what the problem was with my AEG oven light, how it was fixed and even left me spares. He also didn’t mind my mad dog! Angie and Cheryl in the office were also friendly and helpful on the phone. Will definitely use them again.

I was extremely pleased with the engineer who visited today, Matthew. He arrived on time, as promised, and sent me a text beforehand to let me know when he would arrive. He clearly knows what he’s doing and identified the fault promptly. I have complete confidence in his repair, and I really appreciate his expertise and time. I would highly recommend Mathew and The Repairguys team.

Had this Samsung Fridge Freezer for some 8 years, The ice maker on this particular model had a problem with the ice maker freezing up and it had to be defrosted every 5-6 weeks! eventually it stopped working completely. Samsung were aware of this 'design issue' I would say it has been excellent other than this. Called Samsung, out of warranty so put in touch with the 'Repair Guys' at Exeter. A guy came out said yes, They were also aware of the issue, needed a new ice maker unit, and PC board. A week or so later another guy came out to fit the parts which had arrived from Samsung. He fitted the parts and left. All seemed to going ok then suddenly the Freezer part seemed not to be working well at all. Called Repair guys and very swiftly a new guy came out. ( I would say at this stage the service has been prompt and excellent) Matthew the new guy did a further inspection and discovered there was a very small leak in the gas system and that was why the freezer was not working, showed me and sure enough there was evidence. The unit was beyond repair I called Samsung they were also very receptive also and offered a substantial discount on a new unit, which I took up. We now have a nice new Fridge/Freezer..(I note the latest model the icemaker is in a completely different place). Repair guys have refunded the repair charges I paid them without asking and I am very happy. There is not much else they could do and it was a very nice gesture. Great service, Many thanks..

Called Samsung to report problem and they arranged for Repairguys to undertake repair under terms of warranty. Repairguys texted same day to arrange a visit for 2 days later. The repair engineer, ‘Hayden’, also texted 20 minutes before arrival to confirm things. He arrived on time, was courteous and professional when undertaking the investigation. He quickly diagnosed the fault and as he had a spare for the faulty component in his van, equally quickly and efficiently repaired the machine. He additionally wiped up water spillage from the replacement activity and replaced the machine in situ in the kitchen. Overall, Repairguys and Hayden in particular were prompt, professional and courteous throughout the experience and ensured we were back up and running in an acceptable timescale.