Endorsed by Which?

Appliance Care Ltd T/A RepairGuys

4.9

573 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
573 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Perfect
Customer Service
Quality
Value
Insured Tumble dryer through Domestic & General. First appointment with Ryan T, he listened to what issue was that I'd previously had a week before that was "fixed". Water pump was replaced by another engineer but unfortunately never investigated further so issue not fixed. Ryan basically stripped the inside of our dryer and tested everything he could until the fault was found. Assured me I could use the dryer for short periods until new part arrived. A week later Ryan returned and replaced faulty part and dryer works perfectly. Ryan T is very friendly, approachable and very helpful in the fact he explains what he's doing and what the issues may be. Such a polite person who keeps the area Clean and tidy, although he didn't seem happy to leave the water and fluff on the floor as I insisted to leave it as I hadn't cleaned the kitchen floor knowing he was coming to replace the item lol. Such a credit to your company! Fingers crossed your company is sent out to us if needed again! Well, hopefully the dryer don't break 🤣 Definitely recommended. Excellent updates for appointments and drivers time of arrival.
Customer in Devon Posted on 04/03/2024 , work completed 28/02/2024
Samsung TV Repair
Customer Service
Quality
Value
Repair arranged under warranty by John Lewis. Craig, from the Exeter branch, quickly identified the problem, ordered the required component and arranged to return and replace the screen the following week. Craig is clearly very experienced and familiar with most faults and doesn't mess around; he gets the job done extremely efficiently but with due care. Given today's throw away culture, I am very pleased to have had a repair rather than simply a replacement TV.
Customer in Cornwall Posted on 21/02/2024 , work completed 21/02/2024
Warranty repair of Samsung Washing Machine
Customer Service
Quality
Value
Called Samsung to report problem and they arranged for Repairguys to undertake repair under terms of warranty. Repairguys texted same day to arrange a visit for 2 days later. The repair engineer, ‘Hayden’, also texted 20 minutes before arrival to confirm things. He arrived on time, was courteous and professional when undertaking the investigation. He quickly diagnosed the fault and as he had a spare for the faulty component in his van, equally quickly and efficiently repaired the machine. He additionally wiped up water spillage from the replacement activity and replaced the machine in situ in the kitchen. Overall, Repairguys and Hayden in particular were prompt, professional and courteous throughout the experience and ensured we were back up and running in an acceptable timescale.
Customer in Torbay Posted on 03/12/2023 , work completed 02/11/2023
Fantastic service from start to finish
Customer Service
Quality
Value
Samsung warranty repair. Washing machine failed just before Christmas. Not ideal. Samsung raised the issue for this company to fix and we were contacted the morning they reopened after Christmas and had an appointment two days later. Text messages with timings made the appointment really easy to fit in. The engineer Matthew was outstanding, really knowledgable and had the fault diagnosed and repaired all within 30 minutes! I’d thoroughly recommend this company and Matthew in particular! MANY THANKS
Customer in Devon Posted on 29/12/2023 , work completed 29/12/2023
Great work and quick to rectify
Customer Service
Quality
Value
Matthew informed me of his arrival time well in advance. He got right onto the problem and sorted my dishwasher straight away. Very tidy and helpful with cleaning the area I couldn't reach. Would recommend Matthew for all your repairs and for mine in the future, if I should have any more
Customer in Devon Posted on 29/11/2024 , work completed 29/11/2024
Quick & easy
Customer Service
Quality
Value
Matthew carried out all the checks quickly & told me straight what was wrong. Great customer service.
Customer in Devon Posted on 03/12/2024 , work completed 03/12/2024
Efficient and pleasant
Customer Service
Quality
Value
Matthew is prompt arriving at the started time. Matthew is experienced, efficient, friendly and polite. He carries out the repair quickly and with minimum disruption. I would be pleased to see him again should my appliance need a further repair
Customer in Devon Posted on 06/12/2024 , work completed 06/12/2024
Washing machine
Customer Service
Quality
Value
Great service , fixed the problem, Pete also gave advise on other appliances friendly very happy with the job will use again
Customer in Torbay Posted on 07/09/2024 , work completed 06/09/2024
Gas Cooker Repair
Overall arranged repair quickly and efficiently. Hayden turned up initially and quickly identified the fault. He returned at a later date with the part and fixed the problem. A couple of days later a secondary problem occurred, and on contact Hayden returned within the hour and resolved the matter. His manner and service were excellent, as was the overall experience with the company
Customer in Exeter Posted on 23/12/2024 (Reviewer did not use service)
Great service from Matthew
Customer Service
Quality
Value
Matthew came and replaced the drum on our Samsung washing machine. He was very friendly, very quick, tidying up nicely after himself and even gave us some tips on how to reduce bearing wear. An all-round great experience that we couldn't be more pleased with.
Customer in Somerset Posted on 11/11/2024 , work completed 11/11/2024
Cooker repair
Customer Service
Quality
Value
Mathew was quick at getting my oven working again, thank you. I’d been without it for a week and as I use it almost every day it’s vital for me. Luckily no part orders needed to lengthen the time it would take before it was going again.
Customer in Devon Posted on 12/11/2024 , work completed 12/11/2024
Hayden is a star
Customer Service
Quality
Value
Hayden came to mend our tumble dryer. He managed to isolate the problem, advised that the repair would need to be ordered and that he would return within 7 days. The timescale that he advised was spot on. Not only did he replace the necessary parts, but also hoovered out the inside of the appliance, to the extent that it is now drying better than it has ever done. Would definitely recommend the repair guys. They are reliable and manage to fix our appliance. Their work ethic goes beyond the norm.
Customer in Devon Posted on 23/10/2024 , work completed 17/10/2024
Great work
Customer Service
Quality
Value
Matthew is fantastic, professional and friendly. He arrived as planned. Explained what he was doing and answered all my questions. I would definitely recommend this company.
Customer in Devon Posted on 18/11/2024 , work completed 15/11/2024
Great work by Mathew
Customer Service
Quality
Value
Tumble dryer not heating. Mathew explained what he was doing, removed the back and reset the thermostat. Easy (when you know what you doing!) Which Mathew did. Also gave me advise on using the tumble dryer as it is in the garage. Would recommend Mathew. Very efficient.
Customer in Devon Posted on 19/11/2024 , work completed 19/11/2024
Craig is brilliant
Customer Service
Quality
Value
Having had a repeating fault with my TV, Craig has attended to collect and return the TV on three occasions. Each time he’s been polite, very helpful and friendly. No hesitation to have Craig / RepairGuys attend for work, although hopefully the TV is not requiring attention again soon.
Customer in Cornwall Posted on 22/09/2024 , work completed 02/07/2024
Fridge freezer ice maker repair
Customer Service
Quality
Value
Matthew from The Repair Guys was swift and professional. Pin pointed the problem, resolved and ran all safety checks etc, top technician. Great communication throughout the whole process.
Customer in Devon Posted on 27/09/2024 , work completed 27/09/2024
Tumble dryer
Matthew the engineer came today and was very polite,didn’t leave a mess and very helpful. Top marks all round.
Customer in Cornwall Posted on 03/06/2025 (Reviewer did not use service)
Sony Tv warranty repair.
Customer Service
Quality
Value
Appliance care Ltd working on behalf of John Lewis, where very professional, great communication, on time for the appointment Craig the service engineer was very helpful and friendly and courteous ,Craig replaced the main circuit board on my Sony TV, this rectified the TV,he did a great job.very happy.
Customer in Devon Posted on 03/06/2025 , work completed 03/06/2025
As expected
Customer Service
Quality
Value
Craig communicated well, was knowledgeable and presentable, and fixed the LG TV the first time. I’d recommend the service received.
Customer in Plymouth Posted on 10/06/2025 , work completed 10/06/2025
Excellent service all around
Customer Service
Quality
Value
Friendly, fast, and efficient. Took less than a week to order and less than 30 minutes to install the new part.
Customer in Devon Posted on 11/06/2025 , work completed 02/06/2025
Great TV repair!
Customer Service
Quality
Value
Scott from Repair Guys came out and fixed my TV very quickly. He left no mess and the whole experience was top notch. He was very polite and well presented, doing a fantastic job of representing his company. Thanks Scott!
Customer in Dorset Posted on 11/06/2025 , work completed 10/06/2025
Great service
Customer Service
Quality
Value
Craig from the Repairguys was brilliant. He arrived at the specified time, took away our faulty TV and within a week had returned the TV repaired at the specified time. What more can you ask? Highly recommended.
Customer in Devon Posted on 13/06/2025 , work completed 13/06/2025
Excellent as always
Customer Service
Quality
Value
Kieran has always been so attentive in his work, such a lovely person to welcome into my home and even said hello to my dog. Every appliance he has worked on has worked wonderfully after.
Customer in Plymouth Posted on 28/06/2025 , work completed 27/06/2025
Excellent Service - Highly Recommended
Customer Service
Quality
Value
Matthew came to diagnose our fridge/freezer, which was still under warranty, and then returned a week later to fit the new part. Texted before arrival with the ETA, arrived on time & completed the job. Very professional, courteous, and extremely knowledgeable in his field of expertise. Highly recommended. Thank you!
Customer in Somerset Posted on 24/07/2025 , work completed 24/07/2025
Super!
Customer Service
Quality
Value
Mathew came to repair my washing machine, he was very polite and super efficient! Very friendly service.
Customer in Devon Posted on 26/07/2025 , work completed 25/07/2025