Appliance Care Ltd T/A RepairGuys

Matthew attended to look at our washing machine and very quickly identified a fault with the machine as opposed to our house’s electrical circuit. He found wires broken on the washing machine wiring loom and replaced the whole loom. Matthew then tested our machine to confirm the fault had been repaired. Throughout the visit Matthew acted very professional and left the room very tidy on leaving. Highly recommended engineer, thank you.

Our washing machine failed to complete a cycle so I called for a repair. I was given an appointment the next morning and Matthew arrived by 8.30 - amazing since I only requested it the afternoon before. He was informative and fixed the issue within 30 minutes (replace pump). Very happy with the speed and quality of service.

TV repaired. Repair guys were great arranging date of visit to fit in with me. Arrived on time and did a great job. Thank you

I had my dishwasher repaired by Matt this morning. He has been previously to our address, he is always on time and always helpful! He gets the job done. He is always friendly.

Matthew from repair guys came out to diagnose exact issue , he was already sure he knew . Returned the following week and replaced many parts under warranty. Fast and efficient replacement , cleaned the working area and left us with 100% confidence with his work . We couldn’t have asked for anymore luncheon recommend him to anyone ! Amazing service - thank you

Matthew recently carried out a warranty repair on our tumble drier. Cannot fault the service received. From initial visit through to sourcing parts and final repair, everything was very quick, professional and received good communication on appointment dates and arrival times. Thank you.

Excellent and professional repair to sort a tricky problem Matthew was very helpful well done the issue was a partially broken cable which was hard to find but Matthew found it by sheer persistence

Excellent service from Matthew today. He informed us in advance of his arrival (albeit, we missed the text!). He was polite and professional towards us, and nice to our dog. He instantly identified the problem with our washing machine and answered any questions we had.

A lovely man from repair guys, initially couldn't get the fault to activate, but persevered and now knows what he needs to order.

RepairGuys came today to fit parts for my washing machine. From initial call out to fitting of parts, I have been kept up to date. Both initial and parts fit were carried out but a very friendly and experienced engineer (Matthew). Will definitely be going back to RepairGuys if I needed in future and would recommend them very highly.

The repair guys are very helpful, they notified me when arriving and when repair is scheduled. Very professional and reliable service and my TV was fixed. Many thanks!

Finally had an engineer come to look at our fridge/freezer under warranty. Excellent diagnostic skills, fault found, unable to repair, needs replacing, but wonderful service. Thank you.

We had our Washer/Dryer fixed today by Matthew. Brilliant service from him. Knew exactly what he was doing, done his job quickly and was very helpful with information for future problems thatay occur. Would highly recommend them.

New TV with faulty HDMI ports. Was put in touch via Samsung service desk. Appointment was promptly booked and a message sent confirming due time. Another message on the day gave the exact arrival time of Craig and within 15 mins the job was expertly completed. DVD player now connected and working. Can not fault their efficient and professional service.

I bought a Samsung washing machine 18 months ago with a 5 year warranty. It started making horrendous noises before spinning. I contacted Samsung who were extremely helpful and put the matter through to RepairGuys in Exeter. It It was a strange problem but nothing was too much trouble when it came to finding the cause. The team and the engineer were excellent, arrived when they said they would, were polite, efficient. The engineer knew his job backwards and was friendly, very tidy, he followed all the rules on social distancing, hand washing etc, a very nice person. It is rare these days to find such good customer service and I would recommend Samsung and especially RepairGuys to anyone.

We discovered that we needed an amplifier and power pack for our smart TV because living in a dip to get a proper signal this was quite essential, Obviously, with COVID 19 we thought it might well be nigh impossible to get this sorted but rang the Repair Guys in Marsh Barton and the boss Steve rang us back. Steve was very helpful and it was decided he pick up the essential parts in the morning personally which is exactly what happened. He drove to our house at the time discussed and was very professional, very good standard of workmanship and generally very good standard of service. I would definitely use them again!

I needed to get a damaged screen replaced on a Samsung 40" TV - Steve was very helpful and went out of his way to get a cost-effective replacement done for me. Although not a cheap repair, The RepairGuys didn't just write-off my TV as certain other companies did, and it was still around £100 less that buying a new equivalent Samsung. They also arranged things so that I could drop the TV in and pick up less than a couple of hours later. Would definitely recommend!

Good service, text the night before visit with approx visit time, then another 10min before arrival. Pete arrived, polite, efficient and tidy. Repaired dryer. What more could you ask for.

Call out was to repair our fridge. Matthew the technician called before arriving, came on time, all masked up, super nice guy. Clearly good at his trade. Explained clearly what he was doing and what was wrong with the fridge. Would totally use this company again.

We had to call RepairGuys for a repair under warranty to our Samsung Fridge/Freezer. The initial logging of the call with Samsung themselves was frankly a trial but once the job was passed to RepairGuys, things went well. Phone contact with them was easy and helpful and their engineer (James) turned up promptly as arranged. He was smart, polite and efficient and Covid precautions were observed without being asked. James worked cleanly and efficiently and left everything tidy. Unfortunately (and through no fault of his) the fault remained and a repeat visit was arranged the following week. James did his best and finally made enquiries to discover the fault was irreparable meaning a replacement fridge/freezer was required. RepairGuys presumably liaised with Samsung over this as the next thing was a call from Samsung regarding the replacement arrangements. All in all, we were very pleased with RepairGuys and would be happy to use them again.

A message flagged up onto screen regarding potential overheating issue on our OLED LG TV, got in touch with LG direct immediately who said they would get someone out to fix it. Repairguys in Exeter responded and came to us this morning Thursday 22nd. Craig came in and replaced the faulty board, very courteous and friendly, job completed very quickly, thank you!

The service is 110% perfect Scott the engineer explained everything making sure everything worked tested and tested again. Can give nothing but praise for how professional Scott is and a credit to the company who operate at a very high standard from start to finish.