Appliance Care Ltd T/A RepairGuys

Informed of time of arrival and received text of ETA in 15 minutes.Work carried out very efficiently and set up TV as part of service.Would certainly recommend this firm to others.

Craig, the engineer who came to do the replacement of an LED tv screen on behalf of LG was informative and very efficient. Communication from start to finish was very good. I was informed when the part was available from LG, what date and time slot was available for the install. The engineer arrived spot on time and worked quickly and very tidy. Excellent Service. The work was carried out under warrantee from LG.

Matt came to look at my Samsung tumble drier that seemed to have suddenly seized and smelt of burning. He quickly diagnosed the fault and after confirming by running through the diagnostic checks repaired it on the spot. He finished by completing a PAT test to ensure the machine was safe. Throughout his visit, Matt was friendly, professional and efficient. I would not hesitate to recommend The Repair Guy. Job well done. Thanks.

Matthew text the night before to say that he’d arrive between 8-10am, then text again when he was 35 minutes away. He affected the repair to my fridge display very quickly and then advised on the light which isn’t working in the oven (which was not part of his call-out) Matthew is s personable, friendly and knowledgeable chap who I would highly recommend for appliance repairs

Pleased with everything. Quick response to my repair, parts came very quickly and fitted within the week. Polite engineers, clean and tidy.

I was visited by Matt at the time slot allocated. He called to say he was on his way and was on time! The service was prompt and efficient, and the problem was found quickly. The machine was not repairable, so it was reported immediately to the insurers, I'm waiting on my new appliance. Thank you.

Thanks to Matt who came at a good time and fixed a faulty drain pump, very professional and everything explained as he was doing it, thank you.

Very pleasant experience. Scott Chidgey arrived, setup work bench, started work on tv and replaced main PCB and power ECB in less than 30 minutes. Very polite and informative.

Mathew was prompt, polite and courteous, seemed to have a good knowledge of repairing our dishwasher and was clean and tidy. Overall very good.

RepairGuys came today to fit parts for my washing machine. From initial call out to fitting of parts, I have been kept up to date. Both initial and parts fit were carried out but a very friendly and experienced engineer (Matthew). Will definitely be going back to RepairGuys if I needed in future and would recommend them very highly.

We had to call RepairGuys for a repair under warranty to our Samsung Fridge/Freezer. The initial logging of the call with Samsung themselves was frankly a trial but once the job was passed to RepairGuys, things went well. Phone contact with them was easy and helpful and their engineer (James) turned up promptly as arranged. He was smart, polite and efficient and Covid precautions were observed without being asked. James worked cleanly and efficiently and left everything tidy. Unfortunately (and through no fault of his) the fault remained and a repeat visit was arranged the following week. James did his best and finally made enquiries to discover the fault was irreparable meaning a replacement fridge/freezer was required. RepairGuys presumably liaised with Samsung over this as the next thing was a call from Samsung regarding the replacement arrangements. All in all, we were very pleased with RepairGuys and would be happy to use them again.

A message flagged up onto screen regarding potential overheating issue on our OLED LG TV, got in touch with LG direct immediately who said they would get someone out to fix it. Repairguys in Exeter responded and came to us this morning Thursday 22nd. Craig came in and replaced the faulty board, very courteous and friendly, job completed very quickly, thank you!

The repair guys are very helpful, they notified me when arriving and when repair is scheduled. Very professional and reliable service and my TV was fixed. Many thanks!

Finally had an engineer come to look at our fridge/freezer under warranty. Excellent diagnostic skills, fault found, unable to repair, needs replacing, but wonderful service. Thank you.

We had our Washer/Dryer fixed today by Matthew. Brilliant service from him. Knew exactly what he was doing, done his job quickly and was very helpful with information for future problems thatay occur. Would highly recommend them.

New TV with faulty HDMI ports. Was put in touch via Samsung service desk. Appointment was promptly booked and a message sent confirming due time. Another message on the day gave the exact arrival time of Craig and within 15 mins the job was expertly completed. DVD player now connected and working. Can not fault their efficient and professional service.

Our 12-year-old Samsung TV stopped working - kept on repeating a very short start-up loop when switched on. On phoning, the service department was very helpful and explained our options and associated cost. We agreed to proceed and the TV was picked up as arranged from North Devon. A week or so later we received an email asking us to call and upon doing so the identified problem was explained and a cost provided to fix it. We decided to proceed and the TV was fixed and duly returned as arranged and is now working perfectly - all in all an excellent service and we would highly recommend the Repair Guys.

I would just like to thank the Repairguys for their excellent service, they were on time and contacted prior to the appointment o ensure it was suitable for me, Craig the engineer was very helpful and communication was excellent, highly recommended, thanks guys. Kind Regards

Work done to a high standard. Work area left clean and tidy. Communication was excellent, kept me updated all the way through the process. Guy was friendly and knowledgeable. Explained everything he’d done. Would definitely recommend! Keep up the good work ⭐️⭐️⭐️⭐️⭐️

A fast and efficient service by John Andrew amd my display is now fully functional. Would recommend to anyone.

Great communications re visit time, fast and efficent repair. Helpful advice re product and great aftercare dealing with a glitch that needed sorting. Thank you Matthew.

I have been extremely impressed with Repairguys and in particular, John-Andrew; who visited to carry out the initial fault finding/diagnostics, and then the repair once replacement parts had been received. He was professional, friendly and extremely efficient. He also pointed out something that was outside the job requirement... something that will increase the efficiency of the appliance he repaired going forward. The overall service was good too. Great communication as to when John-Andrew was due to visit (both times), and good communication as to the status of replacement parts. Repairguys come highly recommended from me. We will definitely use them again.