Appliance Care Ltd T/A RepairGuys

Matthew is prompt arriving at the started time. Matthew is experienced, efficient, friendly and polite. He carries out the repair quickly and with minimum disruption. I would be pleased to see him again should my appliance need a further repair

Matthew came to take a look at my washing machine today that was making an odd sound on spinning. He quickly identified the problem and fixed it on the spot. Very friendly, knowledgable and helpful. Thank you.

Matthew turned up on time and quickly diagnosed the issue with the Samsung fridge. Would definitely recommend.

Matthew was great. He was very friendly and polite. Fixed our machine above and beyond just the broken piece. Thank you.

Needed a new element for my cooker Matthew ordered it and as soon as it arrived he back and fitted it, very professional gentleman great work and tidied up after himself I will definitely use again

Craig was super helpful and had the issue fixed (faulty sub) in around a week, delivering and fitting a replacement unit. And all of this before Christmas- great job- thank you Craig and the repair guys!

Matthew turned up on time and got my washing machine working again. I cannot thank him enough. He is courteous, clean, professional and extremely helpful. I had nothing but trouble trying to get an engineer to come out, always cancelling. But this time we got a real engineer to sort the problem out. Thank you again Matthew.

Overall arranged repair quickly and efficiently. Hayden turned up initially and quickly identified the fault. He returned at a later date with the part and fixed the problem. A couple of days later a secondary problem occurred, and on contact Hayden returned within the hour and resolved the matter. His manner and service were excellent, as was the overall experience with the company

Craig came out and diagnosed a faulty main board within a few minutes. He told me he would order a replacement board and return once it arrived. The part arrived within 3 days and was fitted within 2 working days. Very quick and efficient service, highly recommended.

Mathew was our repair technician. He was able to confidently diagnose the fault, then replace the faulty pump all under an hour. I was in a panic that I would be without my washer over the Christmas period but Mathew saved the day. Thank you so much.

Brilliant service. They worked their attendance around my availability. Contact was great and they turned up when they said they would.

Samsung were very good in responding to my request for repair. Matthew the engineer attended and ascertained that a replacement part was needed. He returned a week later, fitted it and it all works. Matthew was great, very efficient and courteous.

Matthew is very good, efficient and cleans up after himself. Great friendly service. Kept me informed of arrival time too

Good quick and efficient repair of TV. Craig arrived on time and explained what he needed to do and was friendly.

Our Panasonic Combi oven displayed an error code, so the Repairguys were recommended after contacting Panasonic. After I made a deposit, the job was booked on December 3rd. A few days later, a rather brusque person collected the oven, and for the next couple of weeks, I tried to establish the repair progress. Eventually, I was told, 'The technician dealing with microwaves was away last week, so it has not been looked at'. The repair was completed on December 18th, and I paid the invoice in full. I was told that my oven could not be delivered before Christmas, and as we were away for a couple of days after Christmas, the best date for our delivery would be January 7th. On the 7th, a person from Repairguys phoned to say that the delivery driver had reported sick and could not deliver. I mentioned the lack of information throughout the repair process, and he promised to respond. No response has been received to date. The oven was returned on the 8th by Rob, a delightful person. The lack of proactive customer service regarding the progress or otherwise of the repair has been very frustrating.

My request for repair under warranty was referred to REPAIRGUYS by Currys, then Samsung. Although, the actual repair was dealt with by Mike, my collection & delivery was done by Scott, who was extremely polite, efficient and on time. He even took off his wet shoes, saving my cream carpet. I had originally paid for the Internet side of the TV to be set up for me this was done again Sending me a time-slot text the day before, eliminated having to wait in all day Thank you

Matthew was punctual, efficient, friendly and informative! Very pleased! Our dog liked him too! Lol

Thank you Repair Guys for an excellent repair service. The repair was booked and complete in less then two days. Matt was really helpful, not only completing the repair quickly and considerately but also gave some great advice on how to use the machine.

After a very stressful few days being without my dishwasher, Matthew made a very busy household a lot less stressful! The engineer was here 2 days after requesting a visit, he was friendly & polite, the communication before arrival was fantastic, he arrived on time and my appliance was fixed within 1 hour! I could not be more grateful! Thank you, Matthew!

Hayden repaired my dryer, he worked really hard and efficiently. Really pleased that my appliance is now up and running again as it should.

Hayden came to help fix a problem with our washing machine. Managed to fix and solve it very fast with the right replacement parts. Quick service and very polite.

Just great all-around service, not just by Matthew who was helpful and informative but by the office staff who were easily contacted and helped enormously in my dealings with Samsung. Communication by SMS about the repair was prompt and efficient making the whole process stress-free.

Matthew attended my property twice to diagnose and fix an 8 year old dish washer. He has assured me that despite being an older more complex machine he would be able to solve the issue. The communication was seamless and honest and I was kept adrift of what was happening along the way. I can recommend the team and the service for their professional expertise and execution Thanks

Excellent service from Scott who called to investigate an issue with my new television under warranty. Having identified the problem he ordered the required new part and returned to fit it, also providing some useful advice. Very efficient and pleasant.

Matthew was courteous and the job was sorted very quickly explaining what had happened so hopefully it doesn’t again. Thank you