Appliance Care Ltd T/A RepairGuys

Matthew attended to our broken diswasher. He was great, efficient and the diswasher was fixed in no time. Highly recommend and will definitely use again.

Thank you Matthew and Hayden for repairing our Samsung oven. Wonderful service as usual and so far so good the oven is working great again!! The repair guys are the best ever!! Wonderful service, very pleasant guys and keep you informed at all times. Matthew texted to say he would be with us in 30 mins. Can't recommend them highly enough!

Matthew arrived as instructed and did a thorough job although no actual fault found Nice friendly service. Problem solved

Friendly engineer, completed the work quickly, explained the problem, answered all my questions. Would definitely use again.

I’ve used Repairguys on 3 occasions now and each time, their service has been excellent. They collect your items and within hours, they send you a quote and carry ou5 th3 repair as soon as they have obtained the parts, keeping you informed all the time. Great job guys!

Craig was very quick and efficient with his work and was very polite friendly and professional. He’s a credit to the company. He notified me every step of the way.

Kieren has been out a couple times and each time is professional and kind! Credit to the company I would say 😁

The initial visit was organised quickly and the identified warranty repair needed. Took 10 days for parts to arrive but final visit organised very quickly. Additional parts ordered to cover a number of options. Repair completed quickly and efficiently. Microwave tested. Efficient and effective repair service.

Very helpful and informative engineer. Initial visit to find problem, part ordered and returned to fit this.

Our 5 1/2 year old Samsung american fridge freezer lost cooling and we contacted Samsung, who arranged for the unit to be inspected by the Repairguys. They didn't arrive at the time given by Samsung. It was explained that Samsung made the appointment time without checking if it was available. Matthew arrived a few days later and spent considerable time in trying to find why the unit was leaking refrigerant. He was unable to locate the precise location of the leak and determined that the unit was beyond economical repair. When this was reported to Samsung they offered a discount on a replacement unit from their online shop. However, when trying to complete the purchase the discount was refused. After being shunted from one Samsung department to another I gave up and have now ordered a different brand. No more Samsung products for me as I consider the reliability very poor for the premium price of the products, and Samsung to be a nightmare to deal with.

Matthew was on time. Quickly diagnosed and fixed the fault. Took the time to explain his findings and provided valuable advice/tips on how best to use the appliance and how to avoid common problems. Totally satisfied with the service.

Very happy with service and attention to detail. Courteous and kind. Work was carried out professionally. Thank you very much

Pete repaired our Samsung Washing Machine after the seal on the door was damaged. He explained what could have caused it and what we should do differently. Highly professional repair.

Prompt arrival and carried out the job quickly and efficiently! Fab customer service skills - nothing seemed too much trouble and very friendly to chat to while doing the repair on the washing machine. Kieren is a credit to the company and be sure to use again for any future repairs!

Matthew came to repair our washing machine under warranty. He was very friendly and happy to answer any questions I asked. He was super efficient and really tidy, taking away any packaging, despite my offering to take it. He removed the faulty parts and fitted the new parts in no time at all. He knew exactly what he was doing, and he did it well. I couldn't be happier. Thank you..

Our Samsung TV developed a fault with the screen. John Lewis reported that they would have it repaired as it was still under their five year warrantee. The Repairguys contacted us and arranged the repair. Scott Chidgey from Repairguys arrived on time and replaced the faulty screen. He was very polite, professional and worked in a tidy fashion. I would happily recommend him and his company for any future repairs I need.

These guys were exceptional. They replaced the whole screen in my TV in an hour and a half as an emergency so we could have a TV for Christmas. Excellent work and a lovely bunch of guys. Would highly recommend.

The door seal on our Samsung washing machine leaked so we contacted John Lewis from whom we purchased it. The 2 year Samsung guarantee had just expired but John Lewis had a 5 year guarantee. They referred us to Samsung who sent a repair man and the door seal was replaced under the 5 year John Lewis guarantee with no charge to us. Hyaden the repair man was polite, efficient and quick. Having replaced the door seal he then did a water test to check that all was well.

Matthew arrived on time and parked considerately. He then asked us about the problem and then just got on with the job, explaining the reasons he was doing the job and how to fix it. He spoke clearly as I’m quite deaf and I understood everything he said. Cleared the mess and explained what would happen next. We are very pleased with the service Matthew provided.

Craig and his colleagues at the office have diagnosed the fault with my TV, obtained the replacement part and fitted and set it up. All done efficiently and courteously. Thank you RepairGuys. Highly recommended.

Great communication and work carried out by Matthew, Quick and efficient. Explained issues and repair thoroughly Thank you Repair Guys.

Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.

Repairguys called us within 48 hours of reporting the issue to Richersounds. An appointment was made within 5 days and Craig turned up promptly on the morning. He quickly diagnosed the fault but had to take the TV to fix. It was returned earlier than expected and the fault was fully repaired. Craig reinstalled the TV and attached all the HDMI and USB connections and made time to explain other problems I was not able to resolve before. Overall a very satisfactory service. If they could offer the loan of a TV on removal it would be excellent.

We had under warranty repair needed for a Samsung washing machine. The initial fix didn’t solve the issue but they promptly returned and diagnosed the issue again and replaced the drum of the machine. Hayden was excellent, polite, communicated well and got the job done quickly and efficiently.