/
Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today - 08:30–17:30
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
541 reviews
Recommended
Recommended
by 99% of customers
Sort by
Samsung washing machine
Customer Service
Quality
Value
Matthew texted to say he would be with us in half an half. Turned up on time. He was very polite and completed the job very quickly.
Customer in Devon
, work completed
Recommended
Found fault fast; fitted fix following Friday. Five out of five.
Customer Service
Quality
Value
LG Oled TV, dead, one week after LG's year-long guarantee ended. HOWEVER, as I bought it from Richer Sounds, their six-year cover kicked in and Craig from the Repair Guys (Exeter) turned up as booked; diagnosed dead screen; RS okayed the part replacement, and if I had not got Covid the repair would have happened Friday one week later. Craig returned when safe, neatly extracted the dead'n and stuck in the new'n. Total time taken: twenty (mins) Craig knows his stuff, Richer Sounds are brilliant: maybe there is a god... Happiness!
Customer in Devon
, work completed
Recommended
Samsung TV Flickering
Customer Service
Quality
Value
Repairguys called us within 48 hours of reporting the issue to Richersounds. An appointment was made within 5 days and Craig turned up promptly on the morning. He quickly diagnosed the fault but had to take the TV to fix. It was returned earlier than expected and the fault was fully repaired. Craig reinstalled the TV and attached all the HDMI and USB connections and made time to explain other problems I was not able to resolve before. Overall a very satisfactory service. If they could offer the loan of a TV on removal it would be excellent.
Customer in Plymouth
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We had under warranty repair needed for a Samsung washing machine. The initial fix didn’t solve the issue but they promptly returned and diagnosed the issue again and replaced the drum of the machine. Hayden was excellent, polite, communicated well and got the job done quickly and efficiently.
Customer in Devon
, work completed
Recommended
Sharp tumble dryer
Customer Service
Quality
Value
Came and repaired my tumble dryer quickly and efficiently Thank you for your help I am very happy 😃 ..
Customer in Devon
, work completed
Recommended
Top class professional job
Customer Service
Quality
Value
Matthew fixed my dishwasher problem with outstanding skills and consideration for the working environment. Although a return visit was needed for parts I was kept informed every step of the way. I would certainly recommend them.
Customer in Devon
, work completed
Recommended
Home hub screen on my fridge freezer.
Customer Service
Quality
Value
Engineer turned up inside allotted time slot. Had the old screen out and new one in in no time at all. Fired it up and and connected to WiFi and operating as it should. Very polite and professional engineer. Good work
Customer in Somerset
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
Kieren arrived at the agreed time and went above and beyond to fix my tumble dryer. It was not easy for him as unfortunately it is not easily accessible, but he got the job done and didn't complain. Thank you
Customer in Devon
, work completed
Recommended
Great Service as Always!
Customer Service
Quality
Value
Hayden did a great job and has done on all our appliances. Samsung Oven fixed due to a cracked lighting fitting. Has previously serviced our other Samsung appliances with great service. Highly recommend.
Customer in Devon
, work completed
Recommended
Repairing TV.
Customer Service
Quality
Value
Repairguys came and assessed what needed to be done first of all , Craig then returned with a second technician, Ryan , both were on time and very well mannered. They sorted the problem and were very helpful and cared enough to help place the TV back on the stand, they didn't have to do that . So five star rating for the boys . Thank you again .
Customer in Cornwall
, work completed
Recommended
Excellent service from Kieren
Customer Service
Quality
Value
Excellent service from Kieren who came to fix my washing machine. He arrived on time, was very efficient, knowledgeable and friendly. I would highly recommend engineer Kieren for any of your white goods repairs!
Customer in Plymouth
, work completed
Recommended
Effective repair
Customer Service
Quality
Value
Very polite staff on the phone and in person. Kieran was very helpful and pleasant and carried out the repair swiftly and efficiently. The communication was partially good regarding arrival times.
Customer in Cornwall
, work completed
Recommended
Mending television ref 6342
Customer Service
Quality
Value
Very satisfied with Craig ,very punctual and helpful kept to his word from first coming out and ordering the part . would recommend the repair guys thank you .
Customer in Cornwall
, work completed
Recommended
Samsung TV screen repair.
Customer Service
Quality
Value
When I called customer service I spoke to a knowledgeable person who talked me through step by step to work out issue with my TV. They identified the screen wad the issue and needed to be replaced. They arranged for a collection of my TV promptly given me a date and approximate time (Craig the rapair guy messaged me when he was on route). Although it did take 2 weeks to repair I could not fault how professional the whole communication process was, from both the telephony agent and Craig. Happy to say TV is still working fine 🙂.
Customer in Cornwall
, work completed
Recommended
Washing Machine Repair
Customer Service
Quality
Value
Matthew communicated via text before arriving within the allocated time. He was professional, friendly and very helpful. Would recommend to family and friends
Customer in Somerset
, work completed
Recommended
Work done in the said time
Customer Service
Quality
Value
Very helpful from the start Craig phoned to say he would be earlier than expected, if that was ok, very friendly and made sure that everything was to our satisfaction before he left
Customer in Cornwall
, work completed
Recommended
Great Work
Customer Service
Quality
Value
A very professional worker, carried out work in a good time, ensured work area was left clean and tidy. Great communication throughout.
Customer in Devon
, work completed
Recommended
Samsung Fridge Freezer fault
Customer Service
Quality
Value
Matthew arrived as per time scheduled, a fault was identified, but as yet unable to be resolved. Matthew has ordered us a new part which will hopefully sort the problem.
Customer in Devon
, work completed
Recommended
Samsung Washing Machine
Customer Service
Quality
Value
A big thank you to Kieren from the Repair Guys for repairing my Samsung Washing Machine today, can't thank you enough, Excellent customer service, very friendly & repair done in super quick time. I can highly recommend The Repair Guys
Customer in Cornwall
, work completed
Recommended
Great work fast and efficient
Customer Service
Quality
Value
Mathew did a super job in repairing our tumble dryer, it was a pleasure to have Mathew doing the work, very efficient, very knowledgeable, very respectful.
Customer in Somerset
, work completed
Recommended
Excellent efficient work
Customer Service
Quality
Value
Matthew was a prompt, efficient, and very nice guy. He has sorted our washing machine out from the fault and it’s back up and running perfectly.
Customer in Devon
, work completed
Recommended
Samsung referred a TV guarantee problem to Repair Guys and they were here in a day and responded to Samsung for permission to repair
Customer Service
Quality
Value
Excellent level of service, prompt and efficient. I can quite see why Samsung use them. They replaced a screen on site in not long and everything clean and tidy. Also work done on site so no fuss of a loan machine to place and remove.
Customer in Cornwall
, work completed
Recommended
LG TV Repair
Customer Service
Quality
Value
An engineer was sent over by LG to repair my 60 inch TV. Super quick panel replacement and very professional. The job was completed within 20', with no mess left behind and with the TV put back where it was originally. Overall very satisfied and would recommend 100%.
Customer in Plymouth
, work completed
Recommended
LG OLED Repair
Customer Service
Quality
Value
Warrantee repair under Richer Sounds 6 year care package. Couldn't be happier, Craig was friendly and professional, diagnosing a fault that quickly solved my screen fault. Highly recommended, thanks.
Customer in Cornwall
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Tv repair fast excellent service highly recommended all sorted within a few days, new screen ordered and fitted no hassle no fuss.
Customer in Cornwall
, work completed
Recommended