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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
Speedy response and repair
Customer Service
Quality
Value
Contacted SAMSUNG about a serious problem with my washing machine and Ryan from the Repairguys came to diagnose the problem the next day. 3 days later he was back with the parts to fit - 4 days ahead of the estimated time for this! Ryan was efficient and professional he very kindly disconnected and moved a machine that was on loan from the company we bought it from before reconnecting and repositioning the repaired machine. He was careful to explain what the problem was and how it would be fixed. He was very pleasant and it was a pleasure having him carry out the work.
Customer in Devon
, work completed
Recommended
Samsung washing machine repair
Customer Service
Quality
Value
Excellent customer service from this company, kept informed of booking, arrival of parts and appointment schedule. Ryan, the operative who attended was clean, tidy, polite and efficient. I would highly recommend this company.
Customer in Torbay
, work completed
Recommended
Top class service
Customer Service
Quality
Value
Matthew diagnosed and fixed the problem very quickly. The communication from the office prior to the repair was also faultless, keeping us up to date at every stage. A level of service too often lacking in other traders. Thanks Repairguys!
Customer in Devon
, work completed
Recommended
V good Samsung guarantee job
Customer Service
Quality
Value
Very good and prompt repair job on Samsung 75 inch television including dismount and remount on wall.
Customer in Devon
, work completed
Recommended
New cooker issue
Customer Service
Quality
Value
Warranty repair carried out to new cooker. Main oven light not working, new bulb did not resolve issue. The engineer, Hayden, turned up on time and completed the repair in about 15 minutes (it was a loose connection on the bulb holder). He was friendly and efficient. Job well done. Thanks.
Customer in Torbay
, work completed
Recommended
Samsung TV repair
Customer Service
Quality
Value
Great service from Scott at Repair Guys. He was prompt and communication spot on. Diagnosed the problem straight away, ordered the parts, returned within the indicated timeframe, completed the repair and tested thoroughly - even hung the TV back on the wall : ) Top job, thank you !
Customer in Torbay
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
New Samsung fridge door slightly damaged in transit so needed new door, replacement arranged immediately by Repair Guys who didn’t waste time coming to see it. I was delighted when I knew Matthew was on our job, he fixed our washing machine recently and is excellent. Highly recommend Repair Guys and in particular Matthew although I’m sure all are just as excellent, thank you
Customer in
, work completed
Recommended
Awesome service
Customer Service
Quality
Value
I had a damaged door on my Samsung freezer and the service I was given by Hayden from the Repair guys was sublime. He could not have been more helpful, polite and did an excellent job in replacing the door. Please can you give him some recognition for an excellent job done!!!
Customer in Devon
, work completed
Recommended
Great Service - recommended
Customer Service
Quality
Value
My Oleg TV packed up and Craig came out and diagnosed the power board had packed up. The following week he returned, fixed the TV, cleaned the screen, and set up the TV and sound bar before he left. All with a cheerful attitude.
Customer in Devon
, work completed
Recommended
Matthew fixed it
Customer Service
Quality
Value
Matthew arrived when he said he would. He was professional and polite. He fixed the issue quickly and explained to me what he’d done. Great service!
Customer in Somerset
, work completed
Recommended
Replace doors on fridge freezer
Customer Service
Quality
Value
Matthew was professional, courteous and friendly. He was very helpful and seemed very knowledgeable about my appliance. He completed the job thoroughly and tidily and I would not hesitate to use this company again.
Customer in Somerset
, work completed
Recommended
TV collection, repair & return.
Customer Service
Quality
Value
Faultless service from initial contact to return of tv with replacement screen. Great coms to collect and deliver.
Customer in Somerset
, work completed
Recommended
Fast and afficant
Customer Service
Quality
Value
Matthew was awesome. Fixed my washing machine and had a laugh whilst he worked. Was really nice to have a happy repair guy.
(your username)
, work completed
Recommended
Very professional, quick and helpful
Customer Service
Quality
Value
Matthew came to take a look at my Samsung washing machine - he diagnosed the problem within a few minutes of taking a look and got it all sorted quickly. Very friendly, professional and helpful.
Customer in Somerset
, work completed
Recommended
Excellent
Customer Service
Quality
Value
This company was used by Samsung to repair our fridge/freezer under warranty. Communication was good with office after reporting an issue online. We had two visits with Matthew who arrived on time, was polite, professional & friendly. Diagnosed issue & part ordered. Outstanding service from start to finish. Thoroughly recommend & would use again.
Customer in Somerset
, work completed
Recommended
Great work
Customer Service
Quality
Value
The engineer came 8 days early, as he was in the area. Which was fabulous for me, as it was my washing machine. Very polite, he found the problem and dealt with it extremely quickly.
Customer in Devon
, work completed
Recommended
Warranty Repair
Thank you Repair Guys for an excellent repair service. The repair was booked and complete in less then two days. Matt was really helpful, not only completing the repair quickly and considerately but also gave some great advice on how to use the machine.
Customer in Somerset
(Reviewer did not use service)
Recommended
Washing machine repair
Customer Service
Quality
Value
Matthew attended to our broken-down washing machine. He arrived punctually and quickly analysed the fault and set about repairing it. When repaired Matthew cleared up everything and left the workspace spotlessly clean. A great job thoroughly recommend the technician and company
Customer in Devon
, work completed
Recommended
Awesome!!!
Customer Service
Quality
Value
Thank you to Matthew and his speedy diagnostics. Getting my Samsung Dryer better than when I first brought it. Easy going, efficient and easy to talk to. Would definitely recommend!!!
Customer in Devon
, work completed
Recommended
Awesome service, first class and know their stuff
Customer Service
Quality
Value
Matthew came out and fixed our dishwasher within 24 hours notice. Originally booked for a week later then called and said they’d be able to come the following day which was brilliant. Matthew was on time, knows his stuff, friendly and fixed the fault - excellent service all round. Thank you.
Customer in Devon
, work completed
Recommended
Great service
Customer Service
Quality
Value
Craig was super helpful and had the issue fixed (faulty sub) in around a week, delivering and fitting a replacement unit. And all of this before Christmas- great job- thank you Craig and the repair guys!
Customer in Cornwall
, work completed
Recommended
Mathew was an absolute godsend.
Customer Service
Quality
Value
Mathew was our repair technician. He was able to confidently diagnose the fault, then replace the faulty pump all under an hour. I was in a panic that I would be without my washer over the Christmas period but Mathew saved the day. Thank you so much.
Customer in Devon
, work completed
Recommended
Repair by hayden
Customer Service
Quality
Value
Hayden repaired my dryer, he worked really hard and efficiently. Really pleased that my appliance is now up and running again as it should.
Customer in Devon
, work completed
Recommended
Fantastic work
Customer Service
Quality
Value
Had Matthew come out this afternoon and fix my tumble dryer. He done a fantastic job and a lovely bloke and very chatty. Would definitely recommend.
Customer in Devon
, work completed
Recommended
Very friendly
Customer Service
Quality
Value
Repair guys were appointed by my insurance company. I needed a new door and hinge, which was ordered and fitted within a week. Matthew was pleasant, friendly, polite, and professional. He fitted the new door in good time and did a great job. He was inclusive of my 3-year-old daughter, trying to help. He rang and asked if it was ok to fix my washing machine 3 hours earlier than scheduled, which for me was fantastic, means I can carry on with my day without having to wait for the repair. All round great job!
Customer in Devon
, work completed
Recommended