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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today - 08:30–17:30
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
541 reviews
Recommended
Recommended
by 99% of customers
Sort by
Really nice repair man.
Customer Service
Quality
Value
Arrived on time,knew what to do after a quick chat, had spare part in van,he was polite,and good at what he does, very tidy,and cleaned up any mess which was minimal,would definitely recomend Matthew,explained exactly what he was doing...though this wasn't Matthew's first visit .
Customer in Somerset
, work completed
Recommended
Samsung washing machine
Customer Service
Quality
Value
Matthew came out to repair our washing machine under warranty. Received a text 30 minutes prior to inform me that he was on the way. Job was done quickly and mess free, despite having to remove most of the machine's parts. Very knowledgeable, advised on cause of fault and how to avoid in future.
Customer in Devon
, work completed
Recommended
Great service from Matthew
Customer Service
Quality
Value
'The repair guys' sorted out my fridge after a frustrating contact with the manufacturer when I was delivered a damaged product
Customer in Somerset
, work completed
Recommended
Samsung TV repair
Customer Service
Quality
Value
I would like to say that Craig the technician turned up at the allotted time and was polite, courteous and totally professional. He repaired the TV onsite and was totally clean, tidy and succinct in his approach. I would recommend him to any person with an issue with their TV. Thank you Craig.
Customer in Plymouth
, work completed
Recommended
Excellent service repairing our washing machine
Customer Service
Quality
Value
Matthew was punctual arriving in the allocated time slot. He was very professional in both his manner and appearance and quickly repaired our washing machine. Communication about the appointment was efficient and very helpful. I have no hesitation in recommending Repair Guys.
Customer in Somerset
, work completed
Recommended
Good fast service
Customer Service
Quality
Value
Craig came out to assess a faulty TV screen, and then replaced on a further visit when parts arrived. He was quick, polite and tidy. Great service
Customer in Devon
, work completed
Recommended
Matthew was Awesome
Customer Service
Quality
Value
Matthew came to fix my ice maker and was super fast and efficent also explained why it had broken and how to prevent it happening again
Customer in Somerset
, work completed
Recommended
Matt's a great Engineer 👍
Customer Service
Quality
Value
Matt has been to is a couple of times and always have 100% confidence in him that the job will be done and done well. He's friendly, professional, and a tidy worker who has respect for our property. The company always keep us informed, and are quick to get things put right. I would recommend them to an one. Thanks Guys!
Customer in Devon
, work completed
Recommended
Professional Service
Customer Service
Quality
Value
Repairguys contacted me when a fridge / freezer under warranty from Samsung broke down. Repairguys were prompt, reactive, professional and totally courteous. I spoke on three occasions to the company (Cheryl, Giles and Rowland) in order to update them on our availability, the job was completed when they said it would be. In summary a totally reliable company. Thank you and well done.
Customer in Somerset
, work completed
Recommended
Highly recommend
Customer Service
Quality
Value
Very competent team. Craig and Ryan gave excellent service. They had to source the problem with my Samsung tv, then order the parts, then return and repair. All done in a few days. Both men were very polite and approachable. Thank you very much. Mike Harris.
Customer in Devon
, work completed
Recommended
Very pleasant experience
Customer Service
Quality
Value
The engineer called when he had an earlier slot and appeared on time. Matthew was very pleasant and fixed the issue with my oven very quickly. What else can I say.
Customer in Somerset
, work completed
Recommended
Visiting to mend fridge freezer
Customer Service
Quality
Value
I was very satisfied and happy with Mathew. He arrived within the time he said, he would be arriving. He explained what the problem was, with my fridge freezer, and mended it for me. I am a disabled person, and I felt he was very understanding with my limited mobility.
Customer in Devon
, work completed
Recommended
Prompt, friendly and reliable service.
Customer Service
Quality
Value
Matthew came to the rescue with repairing our washing machine. Fixed on first visit, communicated with all the way through. Arrived when he said he would and had the machine back up and running in no time. Matthew is a professional engineer who even had environmental impacts in mind with recycling any waste responsibly. Companies need more Matthew’s in the world. Great job, highly recommend The Repair Guys.
Customer in Somerset
, work completed
Recommended
Oven repair
Customer Service
Quality
Value
Hayden was polite, efficient and tidy whilst at my house. The repair to the oven was carried out rapidly and with minimum disruption. Even initial “help” phone call to explain my situation and to book a repair person was polite and informative. I would definitely use Repair Guys again when an appliance breaks, thank you.
Customer in Devon
, work completed
Recommended
Good work Kieran !
Customer Service
Quality
Value
Kieran,your engineer, carried out the work to replace the faulty control panel on our troublesome LG dishwasher quickly and efficiently.He turned up to our house on time and is very knowledgeable about household appliances. Many thanks .
Customer in Cornwall
, work completed
Recommended
Samsung Dryer
Customer Service
Quality
Value
A very prompt, professional and cost efficient part replacement for our Samsung Dryer. Out engineer Matt from Bideford was very helpful and informative.
Customer in Devon
, work completed
Recommended
Simple efficiency
Customer Service
Quality
Value
Craig came, he identified the problem immediately. He sorted my TV within 2 minutes. Expert, polite and cheery.
Customer in Cornwall
, work completed
Recommended
Fast, effective, polite
Customer Service
Quality
Value
Matthew from The Repair Guys came out to look at my faulty washer dryer. He was fast, effective, and polite, identifying the issue and quickly replacing a faulty pump. He explained what he was doing while he worked. I did have to wait roughly a week for a visit because they're busy, but my date and time was communicated to me in advance and confirmed the evening before and again on the day. Faultless service all round
Customer in Somerset
, work completed
Recommended
Faultless Service
Customer Service
Quality
Value
Matthew from The Repair Guys came out to look at my faulty fridge freezer. Having had no fridge for over a week Matthew was a big help, he was fast, effective, polite and identified the issue promptly. He also explained all the next steps of what would happen next so I was fully aware. Faultless service all round.
Customer in Devon
, work completed
Recommended
Refurbish kitchen and units
Customer Service
Quality
Value
From the beginning it was easy to deal with this company .They always turned up on time The quote was clear and competitive The workmen were clean and tidy to an excellent standard I’m very proud to show off my “new kitchen “ and will always recommend them to my friends
Customer in Torbay
, work completed
Recommended
Excellent service.
Customer Service
Quality
Value
Matthew from Repair Guys was extremely helpful and proficient. He was let down by the company supplying spare parts for our washing machine, but always kept us fully informed of any delay. Having got the parts, he fixed the problem and, despite having to carry out a major reconstruction, left everything neat, tidy, and most importantly, working! Highly recommended.
Customer in Devon
, work completed
Recommended
Warranty repair - Samsung washing machine
Customer Service
Quality
Value
Our Samsung washing machine went wrong under warranty and they used the repair guys to fix it. The communication was great and they kept me up to date. Pete was sent out to have a look at the machine and then also came back once they had the parts. His communication was great, letting us know when we was on the way on both visits. Friendly and helpful and got our machine working again.
Customer in Devon
, work completed
Recommended
Prompt and efficient
Customer Service
Quality
Value
Matthew worked fast to achieve all that Samsung had asked him to do. Listened to my concerns about my fridge freezer. Having completed the work left it all tidy and back in its place. Thank you Matthew.
Customer in Somerset
, work completed
Recommended
Prompt and helpful
Customer Service
Quality
Value
My fridge was leaking water over the floor. Matthew took it all apart identified the fault quickly and sorted it. He also showed me how to take apart bits of the shelving I had been struggling to get to. Really helpful man thank you Matthew
Customer in Devon
, work completed
Recommended
Problem solved.
Customer Service
Quality
Value
After my heat pump tumble dryer suddenly stopped working Kieren visited and was able to identify the problem and the business arranged for the relevant part to be ordered. He returned and fitted it to resolve the problem. They kept me informed of the day work would be done with follow-up texts confirming Kieren's arrival time. Excellent service and great communication.
Customer in
, work completed
Recommended