Appliance Care Ltd T/A RepairGuys

I am really impressed with the service I have had from Repairguys this morning. Matthew was friendly, efficient and informed me about when he was due to arrive and warned me that he was stuck in traffic. He was knowledgeable and took time to show me what the problem was with my AEG oven light, how it was fixed and even left me spares. He also didn’t mind my mad dog! Angie and Cheryl in the office were also friendly and helpful on the phone. Will definitely use them again.

I was extremely pleased with the engineer who visited today, Matthew. He arrived on time, as promised, and sent me a text beforehand to let me know when he would arrive. He clearly knows what he’s doing and identified the fault promptly. I have complete confidence in his repair, and I really appreciate his expertise and time. I would highly recommend Mathew and The Repairguys team.

Had this Samsung Fridge Freezer for some 8 years, The ice maker on this particular model had a problem with the ice maker freezing up and it had to be defrosted every 5-6 weeks! eventually it stopped working completely. Samsung were aware of this 'design issue' I would say it has been excellent other than this. Called Samsung, out of warranty so put in touch with the 'Repair Guys' at Exeter. A guy came out said yes, They were also aware of the issue, needed a new ice maker unit, and PC board. A week or so later another guy came out to fit the parts which had arrived from Samsung. He fitted the parts and left. All seemed to going ok then suddenly the Freezer part seemed not to be working well at all. Called Repair guys and very swiftly a new guy came out. ( I would say at this stage the service has been prompt and excellent) Matthew the new guy did a further inspection and discovered there was a very small leak in the gas system and that was why the freezer was not working, showed me and sure enough there was evidence. The unit was beyond repair I called Samsung they were also very receptive also and offered a substantial discount on a new unit, which I took up. We now have a nice new Fridge/Freezer..(I note the latest model the icemaker is in a completely different place). Repair guys have refunded the repair charges I paid them without asking and I am very happy. There is not much else they could do and it was a very nice gesture. Great service, Many thanks..

Called Samsung to report problem and they arranged for Repairguys to undertake repair under terms of warranty. Repairguys texted same day to arrange a visit for 2 days later. The repair engineer, ‘Hayden’, also texted 20 minutes before arrival to confirm things. He arrived on time, was courteous and professional when undertaking the investigation. He quickly diagnosed the fault and as he had a spare for the faulty component in his van, equally quickly and efficiently repaired the machine. He additionally wiped up water spillage from the replacement activity and replaced the machine in situ in the kitchen. Overall, Repairguys and Hayden in particular were prompt, professional and courteous throughout the experience and ensured we were back up and running in an acceptable timescale.

Responded promptly, advised us in advance of arrival on the day booked, professional, neat, courteous and efficient. Delighted with the Panasonic screen replacement done by Scott Chidsey supported by the helpful office team

Matthew came and fixed our Samsung washing machine. Very thorough and helpful. I would happily recommend him.

Mathew was very polite even though it must have been a long day and very honest in the fact the fridge freezer isn’t repairable

We have used Repair Guys previously and their service has always been gold standard. This visit from Matthew was no exception. We got frequent updates about when he would arrive, which he did on time. He was polite, informative and efficient, replacing a faulty element in the oven leaving the place clean and tidy.

Matthew, texted us with his arrival time. He was polite and quickly identified the fault with our washing machine which he then fixed leaving the place clean and tidy.

As usual the Repair Guys were on the ball as they have always been whenever we have had to call on them. Matthew was professional, competent, pleasant and knowledgeable and informative when he sent texts. We have always used them and always will. Thanks Guys Sheila and Colin Bude,Cornwall

Ref 6342 Matthew repaired our tumble drier today. He was friendly, pleasant & efficient. Great service!

Insured Tumble dryer through Domestic & General. First appointment with Ryan T, he listened to what issue was that I'd previously had a week before that was "fixed". Water pump was replaced by another engineer but unfortunately never investigated further so issue not fixed. Ryan basically stripped the inside of our dryer and tested everything he could until the fault was found. Assured me I could use the dryer for short periods until new part arrived. A week later Ryan returned and replaced faulty part and dryer works perfectly. Ryan T is very friendly, approachable and very helpful in the fact he explains what he's doing and what the issues may be. Such a polite person who keeps the area Clean and tidy, although he didn't seem happy to leave the water and fluff on the floor as I insisted to leave it as I hadn't cleaned the kitchen floor knowing he was coming to replace the item lol. Such a credit to your company! Fingers crossed your company is sent out to us if needed again! Well, hopefully the dryer don't break 🤣 Definitely recommended. Excellent updates for appointments and drivers time of arrival.

Repair arranged under warranty by John Lewis. Craig, from the Exeter branch, quickly identified the problem, ordered the required component and arranged to return and replace the screen the following week. Craig is clearly very experienced and familiar with most faults and doesn't mess around; he gets the job done extremely efficiently but with due care. Given today's throw away culture, I am very pleased to have had a repair rather than simply a replacement TV.

Matthew from The Repair Guys was swift and professional. Pin pointed the problem, resolved and ran all safety checks etc, top technician. Great communication throughout the whole process.

So I had to report a fault on my Samsung monitor to the main customer care team who gave me loads of wrong information about the repair and such which was frustrating. Luckily Craig from the repair guys contradicted all the bad information by showing up in the time stated, being patient and kind with my dog who's a nervous pup (Added bonus) fixed my monitor really quickly and left it in perfect order. It was a quick, professional and personal visit. Highly recommend.

Fast response Arrived on time Fixed problem What more do you want Thanks for your great service I’ll use you again

Matthew the repair engineer was brilliant. Explained everything as he was replacing the faulty pump. Fast and professional service

I knocked my Samsung tv off the stand and smashed the screen Repair guys came to my house in Dorset, replaced the screen and job done! Great service and highly recommended

Great service , fixed the problem, Pete also gave advise on other appliances friendly very happy with the job will use again

Hayden came to mend our tumble dryer. He managed to isolate the problem, advised that the repair would need to be ordered and that he would return within 7 days. The timescale that he advised was spot on. Not only did he replace the necessary parts, but also hoovered out the inside of the appliance, to the extent that it is now drying better than it has ever done. Would definitely recommend the repair guys. They are reliable and manage to fix our appliance. Their work ethic goes beyond the norm.

Having had a repeating fault with my TV, Craig has attended to collect and return the TV on three occasions. Each time he’s been polite, very helpful and friendly. No hesitation to have Craig / RepairGuys attend for work, although hopefully the TV is not requiring attention again soon.

Matthew informed me of his arrival time well in advance. He got right onto the problem and sorted my dishwasher straight away. Very tidy and helpful with cleaning the area I couldn't reach. Would recommend Matthew for all your repairs and for mine in the future, if I should have any more

Matthew carried out all the checks quickly & told me straight what was wrong. Great customer service.

Matthew is prompt arriving at the started time. Matthew is experienced, efficient, friendly and polite. He carries out the repair quickly and with minimum disruption. I would be pleased to see him again should my appliance need a further repair

Excellent service from Scott who called to investigate an issue with my new television under warranty. Having identified the problem he ordered the required new part and returned to fit it, also providing some useful advice. Very efficient and pleasant.