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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
washing machine repair
Customer Service
Quality
Value
Matthew was amazing, thank you so much we will definitely be using the repair guys again. He arrived on time, was extremely knowledgeable and extremely professional. He fixed my machine and it is now running like a brand new machine so thank you once again it is so lovely to find someone so knowledgeable and professional. Thank you.
Customer in Devon
, work completed
Recommended
Turned up when they said they would
Customer Service
Quality
Value
Turned up when they said they would. Phoned half an hour before arriving, like they said they would. Fixed the telly... like they said they would. Such a shame that spares come from abroad so you have to wait for them, nowadays, I remember when we used to make stuff in our country...
Customer in Cornwall
, work completed
Recommended
Samsung washing machine repair
Customer Service
Quality
Value
Ryan came to replace fan motor and pipe on our Samsung washing machine. Great service, carried out professionally and to a high standard. Took extra care to not damage our vinyl flooring when moving the machine in and out from under the counter. Would recommend
Customer in Devon
, work completed
Recommended
Friendly and Efficient
Customer Service
Quality
Value
I was very pleased with the great service I received from Ryan from the REPAIRGUYS and he also arrived on the time he said he would be there, I would use them again.
Customer in Devon
, work completed
Recommended
Excellent service throughout
Customer Service
Quality
Value
Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.
Customer in Devon
, work completed
Recommended
Great
Customer Service
Quality
Value
Didn't take long after I put in for someone to come look at my cooker. MatthewDid the work needed straight away. Polite and respectful. Happy to help. Would definitely recommend this company.
Customer in Devon
, work completed
Recommended
Great service
Customer Service
Quality
Value
Mathew from repair guys was great. He fixed my washing machine, he was polite, friendly, professional full of experience and knowledge. Thankyou
Customer in Devon
, work completed
Recommended
Samsung TV repair
Customer Service
Quality
Value
I would like to say that Craig the technician turned up at the allotted time and was polite, courteous and totally professional. He repaired the TV onsite and was totally clean, tidy and succinct in his approach. I would recommend him to any person with an issue with their TV. Thank you Craig.
Customer in Plymouth
, work completed
Recommended
Excellent service repairing our washing machine
Customer Service
Quality
Value
Matthew was punctual arriving in the allocated time slot. He was very professional in both his manner and appearance and quickly repaired our washing machine. Communication about the appointment was efficient and very helpful. I have no hesitation in recommending Repair Guys.
Customer in Somerset
, work completed
Recommended
Good fast service
Customer Service
Quality
Value
Craig came out to assess a faulty TV screen, and then replaced on a further visit when parts arrived. He was quick, polite and tidy. Great service
Customer in Devon
, work completed
Recommended
Matt's a great Engineer 👍
Customer Service
Quality
Value
Matt has been to is a couple of times and always have 100% confidence in him that the job will be done and done well. He's friendly, professional, and a tidy worker who has respect for our property. The company always keep us informed, and are quick to get things put right. I would recommend them to an one. Thanks Guys!
Customer in Devon
, work completed
Recommended
Supply and fit new screen to TV
Customer Service
Quality
Value
The work was completed in an efficient and professional manner by a pleasant and competent engineer. We were kept well informed of times of visits and progress throughout the work. We were extremely pleased with all aspects of this job, and would highly recommend this company, particularly as they are based in Exeter and we live in Dorset. We would certainly contact them for any appliance repairs in the future.
Customer in Dorset
, work completed
Recommended
Once again, great service
Customer Service
Quality
Value
Following a previous issue, Matt came out to diagnose a problem with our Samsung American Fridge Freezer. He identified some problems and immediately responded by ordering new parts. Today he came back and fixed the issue. This is the third time Matt has been to us and each time has been totally professional; exceptionally helpful polite and really customer-focused and determined to resolve the issue. He’s a credit to you
Customer in Somerset
, work completed
Recommended
Professional Service
Customer Service
Quality
Value
Repairguys contacted me when a fridge / freezer under warranty from Samsung broke down. Repairguys were prompt, reactive, professional and totally courteous. I spoke on three occasions to the company (Cheryl, Giles and Rowland) in order to update them on our availability, the job was completed when they said it would be. In summary a totally reliable company. Thank you and well done.
Customer in Somerset
, work completed
Recommended
Prompt, friendly and reliable service.
Customer Service
Quality
Value
Matthew came to the rescue with repairing our washing machine. Fixed on first visit, communicated with all the way through. Arrived when he said he would and had the machine back up and running in no time. Matthew is a professional engineer who even had environmental impacts in mind with recycling any waste responsibly. Companies need more Matthew’s in the world. Great job, highly recommend The Repair Guys.
Customer in Somerset
, work completed
Recommended
Oven repair
Customer Service
Quality
Value
Hayden was polite, efficient and tidy whilst at my house. The repair to the oven was carried out rapidly and with minimum disruption. Even initial “help” phone call to explain my situation and to book a repair person was polite and informative. I would definitely use Repair Guys again when an appliance breaks, thank you.
Customer in Devon
, work completed
Recommended
Good work Kieran !
Customer Service
Quality
Value
Kieran,your engineer, carried out the work to replace the faulty control panel on our troublesome LG dishwasher quickly and efficiently.He turned up to our house on time and is very knowledgeable about household appliances. Many thanks .
Customer in Cornwall
, work completed
Recommended
Samsung Dryer
Customer Service
Quality
Value
A very prompt, professional and cost efficient part replacement for our Samsung Dryer. Out engineer Matt from Bideford was very helpful and informative.
Customer in Devon
, work completed
Recommended
Simple efficiency
Customer Service
Quality
Value
Craig came, he identified the problem immediately. He sorted my TV within 2 minutes. Expert, polite and cheery.
Customer in Cornwall
, work completed
Recommended
Great work done fast and efficiently
Customer Service
Quality
Value
Had Matthew round to repair our washing machine today. Arrived promptly with a message to say when he was coming and had all the parts required to complete the job. Job was done efficiently and with the minimal amount of mess and fuss. Washing machine was tested twice to make sure all was good and Matthew even placed the machine back in place before reconnecting and making sure there were no leaks. Machine is now good as new.
Customer in Somerset
, work completed
Recommended
Excellent service
Our Samsung washing machine became very noisy 3 1/2 years from new. Under the 5 years warranty they sent out an authorised repairer from the Repair Guy's named Kieren who was absolutely brilliant, professional & friendly and took the time to explain the repair of a new drum,bearing & seals and various outher new parts of which i found interesting & to be great customer service from Kieren. The job was completed quickly with no fuss & no mess. I highly rate them Repair Guy's Thank you!
Customer in Cornwall
(Reviewer did not use service)
Recommended
Appliance pick up
Customer Service
Quality
Value
Matthew arrived exactly on time,despite not being given the exact address. Very smartly turned out,and driving the cleanest tradesman’s van I’ve ever seen!!
Customer in Somerset
, work completed
Recommended
Refurbish kitchen and units
Customer Service
Quality
Value
From the beginning it was easy to deal with this company .They always turned up on time The quote was clear and competitive The workmen were clean and tidy to an excellent standard I’m very proud to show off my “new kitchen “ and will always recommend them to my friends
Customer in Torbay
, work completed
Recommended
Fast, effective, polite
Customer Service
Quality
Value
Matthew from The Repair Guys came out to look at my faulty washer dryer. He was fast, effective, and polite, identifying the issue and quickly replacing a faulty pump. He explained what he was doing while he worked. I did have to wait roughly a week for a visit because they're busy, but my date and time was communicated to me in advance and confirmed the evening before and again on the day. Faultless service all round
Customer in Somerset
, work completed
Recommended
Faultless Service
Customer Service
Quality
Value
Matthew from The Repair Guys came out to look at my faulty fridge freezer. Having had no fridge for over a week Matthew was a big help, he was fast, effective, polite and identified the issue promptly. He also explained all the next steps of what would happen next so I was fully aware. Faultless service all round.
Customer in Devon
, work completed
Recommended