Appliance Care Ltd T/A RepairGuys

Call out was to repair our fridge. Matthew the technician called before arriving, came on time, all masked up, super nice guy. Clearly good at his trade. Explained clearly what he was doing and what was wrong with the fridge. Would totally use this company again.

We had to call RepairGuys for a repair under warranty to our Samsung Fridge/Freezer. The initial logging of the call with Samsung themselves was frankly a trial but once the job was passed to RepairGuys, things went well. Phone contact with them was easy and helpful and their engineer (James) turned up promptly as arranged. He was smart, polite and efficient and Covid precautions were observed without being asked. James worked cleanly and efficiently and left everything tidy. Unfortunately (and through no fault of his) the fault remained and a repeat visit was arranged the following week. James did his best and finally made enquiries to discover the fault was irreparable meaning a replacement fridge/freezer was required. RepairGuys presumably liaised with Samsung over this as the next thing was a call from Samsung regarding the replacement arrangements. All in all, we were very pleased with RepairGuys and would be happy to use them again.

A message flagged up onto screen regarding potential overheating issue on our OLED LG TV, got in touch with LG direct immediately who said they would get someone out to fix it. Repairguys in Exeter responded and came to us this morning Thursday 22nd. Craig came in and replaced the faulty board, very courteous and friendly, job completed very quickly, thank you!

The service is 110% perfect Scott the engineer explained everything making sure everything worked tested and tested again. Can give nothing but praise for how professional Scott is and a credit to the company who operate at a very high standard from start to finish.

I would just like to thank the Repairguys for their excellent service, they were on time and contacted prior to the appointment o ensure it was suitable for me, Craig the engineer was very helpful and communication was excellent, highly recommended, thanks guys. Kind Regards

Work done to a high standard. Work area left clean and tidy. Communication was excellent, kept me updated all the way through the process. Guy was friendly and knowledgeable. Explained everything he’d done. Would definitely recommend! Keep up the good work ⭐️⭐️⭐️⭐️⭐️

A fast and efficient service by John Andrew amd my display is now fully functional. Would recommend to anyone.

Great communications re visit time, fast and efficent repair. Helpful advice re product and great aftercare dealing with a glitch that needed sorting. Thank you Matthew.

I have been extremely impressed with Repairguys and in particular, John-Andrew; who visited to carry out the initial fault finding/diagnostics, and then the repair once replacement parts had been received. He was professional, friendly and extremely efficient. He also pointed out something that was outside the job requirement... something that will increase the efficiency of the appliance he repaired going forward. The overall service was good too. Great communication as to when John-Andrew was due to visit (both times), and good communication as to the status of replacement parts. Repairguys come highly recommended from me. We will definitely use them again.

Our 12-year-old Samsung TV stopped working - kept on repeating a very short start-up loop when switched on. On phoning, the service department was very helpful and explained our options and associated cost. We agreed to proceed and the TV was picked up as arranged from North Devon. A week or so later we received an email asking us to call and upon doing so the identified problem was explained and a cost provided to fix it. We decided to proceed and the TV was fixed and duly returned as arranged and is now working perfectly - all in all an excellent service and we would highly recommend the Repair Guys.

Quick and excellent service with experienced engineers who are reassuring and helpful. Cannot praise them enough, they go above and beyond for customer service.

Pete came to fix my Samsung oven. Still under warranty. Replaced something and now it works. Friendly and efficient. Would recommend.

Matthew was very efficient and texted me on arrival time .He was on time . He was very friendly and helpful . I’m one happy lady my washing machine is fixed . Thank you Matthew

Samsung TV fault diagnosed on first call and part supplied and fitted on second call. Texted to let me know which day call would be and texted the time of the call the evening before in both cases - a great help. Engineer very respectful of our house being careful to remove shoes before entering. Pleasant manner and speedy work. Would highly recommend.

Matthew came today to repair my Samsung washing machine. Very polite and found the problem quickly and sorted it. Speed and efficiency. All left clean and tidy and with a smile all the time. Excellent service.

Matthew attended to our broken diswasher. He was great, efficient and the diswasher was fixed in no time. Highly recommend and will definitely use again.

Thank you Matthew and Hayden for repairing our Samsung oven. Wonderful service as usual and so far so good the oven is working great again!! The repair guys are the best ever!! Wonderful service, very pleasant guys and keep you informed at all times. Matthew texted to say he would be with us in 30 mins. Can't recommend them highly enough!

Matthew arrived as instructed and did a thorough job although no actual fault found Nice friendly service. Problem solved

Friendly engineer, completed the work quickly, explained the problem, answered all my questions. Would definitely use again.

I’ve used Repairguys on 3 occasions now and each time, their service has been excellent. They collect your items and within hours, they send you a quote and carry ou5 th3 repair as soon as they have obtained the parts, keeping you informed all the time. Great job guys!