Appliance Care Ltd T/A RepairGuys

Good service, text the night before visit with approx visit time, then another 10min before arrival. Pete arrived, polite, efficient and tidy. Repaired dryer. What more could you ask for.

Call out was to repair our fridge. Matthew the technician called before arriving, came on time, all masked up, super nice guy. Clearly good at his trade. Explained clearly what he was doing and what was wrong with the fridge. Would totally use this company again.

The service is 110% perfect Scott the engineer explained everything making sure everything worked tested and tested again. Can give nothing but praise for how professional Scott is and a credit to the company who operate at a very high standard from start to finish.

Quick and excellent service with experienced engineers who are reassuring and helpful. Cannot praise them enough, they go above and beyond for customer service.

These guys were called out by Richer Sounds to fix my TV. Very prompt service. I was kept informed throughout every step of my repair( including where parts were ordered, their arrival and completion) I was given a time frame for everything and always kept informed of any developments. My TV is back, fixed and looking at the paperwork has been given a full service. I would not hesitate to use this company again. All of this and I never left my home either .

Pete came to fix my Samsung oven. Still under warranty. Replaced something and now it works. Friendly and efficient. Would recommend.

Matthew was very efficient and texted me on arrival time .He was on time . He was very friendly and helpful . I’m one happy lady my washing machine is fixed . Thank you Matthew

Samsung TV fault diagnosed on first call and part supplied and fitted on second call. Texted to let me know which day call would be and texted the time of the call the evening before in both cases - a great help. Engineer very respectful of our house being careful to remove shoes before entering. Pleasant manner and speedy work. Would highly recommend.

Matthew came today to repair my Samsung washing machine. Very polite and found the problem quickly and sorted it. Speed and efficiency. All left clean and tidy and with a smile all the time. Excellent service.

Struggled with Samsung. These people were so helpful and listened. Wouldn’t hesitate to use them again

Informed of time of arrival and received text of ETA in 15 minutes.Work carried out very efficiently and set up TV as part of service.Would certainly recommend this firm to others.

Craig, the engineer who came to do the replacement of an LED tv screen on behalf of LG was informative and very efficient. Communication from start to finish was very good. I was informed when the part was available from LG, what date and time slot was available for the install. The engineer arrived spot on time and worked quickly and very tidy. Excellent Service. The work was carried out under warrantee from LG.

Matt came to look at my Samsung tumble drier that seemed to have suddenly seized and smelt of burning. He quickly diagnosed the fault and after confirming by running through the diagnostic checks repaired it on the spot. He finished by completing a PAT test to ensure the machine was safe. Throughout his visit, Matt was friendly, professional and efficient. I would not hesitate to recommend The Repair Guy. Job well done. Thanks.

Matthew text the night before to say that he’d arrive between 8-10am, then text again when he was 35 minutes away. He affected the repair to my fridge display very quickly and then advised on the light which isn’t working in the oven (which was not part of his call-out) Matthew is s personable, friendly and knowledgeable chap who I would highly recommend for appliance repairs

Pleased with everything. Quick response to my repair, parts came very quickly and fitted within the week. Polite engineers, clean and tidy.

I was visited by Matt at the time slot allocated. He called to say he was on his way and was on time! The service was prompt and efficient, and the problem was found quickly. The machine was not repairable, so it was reported immediately to the insurers, I'm waiting on my new appliance. Thank you.

Thanks to Matt who came at a good time and fixed a faulty drain pump, very professional and everything explained as he was doing it, thank you.

Very pleasant experience. Scott Chidgey arrived, setup work bench, started work on tv and replaced main PCB and power ECB in less than 30 minutes. Very polite and informative.

Mathew was prompt, polite and courteous, seemed to have a good knowledge of repairing our dishwasher and was clean and tidy. Overall very good.

RepairGuys came today to fit parts for my washing machine. From initial call out to fitting of parts, I have been kept up to date. Both initial and parts fit were carried out but a very friendly and experienced engineer (Matthew). Will definitely be going back to RepairGuys if I needed in future and would recommend them very highly.

We had to call RepairGuys for a repair under warranty to our Samsung Fridge/Freezer. The initial logging of the call with Samsung themselves was frankly a trial but once the job was passed to RepairGuys, things went well. Phone contact with them was easy and helpful and their engineer (James) turned up promptly as arranged. He was smart, polite and efficient and Covid precautions were observed without being asked. James worked cleanly and efficiently and left everything tidy. Unfortunately (and through no fault of his) the fault remained and a repeat visit was arranged the following week. James did his best and finally made enquiries to discover the fault was irreparable meaning a replacement fridge/freezer was required. RepairGuys presumably liaised with Samsung over this as the next thing was a call from Samsung regarding the replacement arrangements. All in all, we were very pleased with RepairGuys and would be happy to use them again.

A message flagged up onto screen regarding potential overheating issue on our OLED LG TV, got in touch with LG direct immediately who said they would get someone out to fix it. Repairguys in Exeter responded and came to us this morning Thursday 22nd. Craig came in and replaced the faulty board, very courteous and friendly, job completed very quickly, thank you!

The repair guys are very helpful, they notified me when arriving and when repair is scheduled. Very professional and reliable service and my TV was fixed. Many thanks!