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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today - 08:30–17:30
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
541 reviews
Recommended
Recommended
by 99% of customers
Sort by
Hop repair
Customer Service
Quality
Value
Matthew arrived on time and parked considerately. He then asked us about the problem and then just got on with the job, explaining the reasons he was doing the job and how to fix it. He spoke clearly as I’m quite deaf and I understood everything he said. Cleared the mess and explained what would happen next. We are very pleased with the service Matthew provided.
Customer in Somerset
, work completed
Recommended
Great workmanship from very knowledgable trader
Customer Service
Quality
Value
Craig and his colleagues at the office have diagnosed the fault with my TV, obtained the replacement part and fitted and set it up. All done efficiently and courteously. Thank you RepairGuys. Highly recommended.
Customer in Plymouth
, work completed
Recommended
Great work mending fan oven
Customer Service
Quality
Value
Great communication and work carried out by Matthew, Quick and efficient. Explained issues and repair thoroughly Thank you Repair Guys.
Customer in Somerset
, work completed
Recommended
Samsung American Fridge/Freezer
Customer Service
Quality
Value
Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.
Customer in Devon
, work completed
Recommended
Great work
Customer Service
Quality
Value
Great work by Matthew came to look at my Samsung tumble dryer soon as I told him the horrid sound it was making he knew what was wrong with it without even looking he knows his stuff dryer is now working Great thanks Matthew
Customer in Devon
, work completed
Recommended
Excellent repair work
Customer Service
Quality
Value
Craig was friendly, helpful, informative, efficient. First trip identified the problem and suggested a workaround until new component available. This worked and within 2 weeks they had the new component and came round and carried out repair. Was organised by Richer sounds under their extended warranty, so kudos to Richer Sounds for their part.
Customer in Cornwall
, work completed
Recommended
Great service from Ryan at The Repair Guys.
Customer Service
Quality
Value
Thanks Ryan, efficient, knowledgeable and tidy! Happy to recommend your work. Everything was diagnosed quickly and we only had just a few days before the part required was fitted. Back to no longer using Marigolds!
Customer in Devon
, work completed
Recommended
A professional job
Customer Service
Quality
Value
Had to have a refrigerator door replaced, received confirmation of repair date in good time. Received an ETA from Matthew on the day of the repair which was accurate to within 10 minutes. The job completed was quick and professional, Matthew provided excellent service in a professional manner, was polite and efficient. If Matthew attends your job you won’t be dissatisfied. Thank you.
Customer in Somerset
, work completed
Recommended
Samsung washing machine
Customer Service
Quality
Value
Matthew texted to say he would be with us in half an half. Turned up on time. He was very polite and completed the job very quickly.
Customer in Devon
, work completed
Recommended
Found fault fast; fitted fix following Friday. Five out of five.
Customer Service
Quality
Value
LG Oled TV, dead, one week after LG's year-long guarantee ended. HOWEVER, as I bought it from Richer Sounds, their six-year cover kicked in and Craig from the Repair Guys (Exeter) turned up as booked; diagnosed dead screen; RS okayed the part replacement, and if I had not got Covid the repair would have happened Friday one week later. Craig returned when safe, neatly extracted the dead'n and stuck in the new'n. Total time taken: twenty (mins) Craig knows his stuff, Richer Sounds are brilliant: maybe there is a god... Happiness!
Customer in Devon
, work completed
Recommended
Samsung TV Flickering
Customer Service
Quality
Value
Repairguys called us within 48 hours of reporting the issue to Richersounds. An appointment was made within 5 days and Craig turned up promptly on the morning. He quickly diagnosed the fault but had to take the TV to fix. It was returned earlier than expected and the fault was fully repaired. Craig reinstalled the TV and attached all the HDMI and USB connections and made time to explain other problems I was not able to resolve before. Overall a very satisfactory service. If they could offer the loan of a TV on removal it would be excellent.
Customer in Plymouth
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We had under warranty repair needed for a Samsung washing machine. The initial fix didn’t solve the issue but they promptly returned and diagnosed the issue again and replaced the drum of the machine. Hayden was excellent, polite, communicated well and got the job done quickly and efficiently.
Customer in Devon
, work completed
Recommended
Great Service as Always!
Customer Service
Quality
Value
Hayden did a great job and has done on all our appliances. Samsung Oven fixed due to a cracked lighting fitting. Has previously serviced our other Samsung appliances with great service. Highly recommend.
Customer in Devon
, work completed
Recommended
Repairing TV.
Customer Service
Quality
Value
Repairguys came and assessed what needed to be done first of all , Craig then returned with a second technician, Ryan , both were on time and very well mannered. They sorted the problem and were very helpful and cared enough to help place the TV back on the stand, they didn't have to do that . So five star rating for the boys . Thank you again .
Customer in Cornwall
, work completed
Recommended
Repair of Samsung hob
Customer Service
Quality
Value
Samsung were very good in responding to my request for repair. Matthew the engineer attended and ascertained that a replacement part was needed. He returned a week later, fitted it and it all works. Matthew was great, very efficient and courteous.
Customer in Somerset
, work completed
Recommended
Great Service
Customer Service
Quality
Value
Matthew is very good, efficient and cleans up after himself. Great friendly service. Kept me informed of arrival time too
Customer in Devon
, work completed
Recommended
Great service
Customer Service
Quality
Value
Matthew was punctual, efficient, friendly and informative! Very pleased! Our dog liked him too! Lol
Customer in Somerset
, work completed
Recommended
Samsung repair by Matthew
Customer Service
Quality
Value
Just great all-around service, not just by Matthew who was helpful and informative but by the office staff who were easily contacted and helped enormously in my dealings with Samsung. Communication by SMS about the repair was prompt and efficient making the whole process stress-free.
Customer in Devon
, work completed
Recommended
Repair fridge freezer
Customer Service
Quality
Value
Matthew was courteous and the job was sorted very quickly explaining what had happened so hopefully it doesn’t again. Thank you
Customer in Devon
, work completed
Recommended
Sharp tumble dryer
Customer Service
Quality
Value
Came and repaired my tumble dryer quickly and efficiently Thank you for your help I am very happy 😃 ..
Customer in Devon
, work completed
Recommended
Washing Machine Repair
Customer Service
Quality
Value
Matthew communicated via text before arriving within the allocated time. He was professional, friendly and very helpful. Would recommend to family and friends
Customer in Somerset
, work completed
Recommended
Life saver
Customer Service
Quality
Value
Matthew turned up on time and got my washing machine working again. I cannot thank him enough. He is courteous, clean, professional and extremely helpful. I had nothing but trouble trying to get an engineer to come out, always cancelling. But this time we got a real engineer to sort the problem out. Thank you again Matthew.
Customer in Devon
, work completed
Recommended
Washing machine repair
Customer Service
Quality
Value
Matthew was fantastic! He arrived on time, quickly diagnosed the issue with our washing machine, and had it running perfectly again in no time. He was professional, friendly, and clearly knew his stuff. It’s great to find someone reliable who takes pride in their work. Highly recommended!
Customer in Somerset
, work completed
Recommended
Great service
The original engineer came to assess it needed a new screen. Then Craig came out yesterday and quickly and efficiently replaced the tv screen with ease. He was polite, friendly and very knowledgeable. He only took 30 mins
Customer in Cornwall
(Reviewer did not use service)
Recommended
Great service
Customer Service
Quality
Value
Scott from RepairGuys today replaced a circuit board in our TV. He was very polite and courteous and contacted me to inform he was on his way to my property. Great service all round and from my experience I would defiantly use this company again.
Customer in Devon
, work completed
Recommended