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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
Superfast repair
Customer Service
Quality
Value
Excellent swift repair of my Samsung Tumble Dryer. Matthew notified me 30 mins before arrival, then clearly explained the fault and the repair which he was able to sort without ordering parts. Very courteous and polite, thanks very much!
Customer in Somerset
, work completed
Recommended
Great job done and speedy!
Customer Service
Quality
Value
We had Hayden arrive on time and was well prepared. He did the job quickly and efficiently. Super polite and left the kitchen looking great (better than it looked before!). Thanks so much!
Customer in Devon
, work completed
Recommended
Repairs to Beko Cooker
Customer Service
Quality
Value
Excellent communications by phone and text throughout from Customer Service to the Engineer, advising me on progress. The appointment was at a date /time convenient to me and the engineer arrived with the spare part (oven element) exactly as scheduled. He was very friendly, obviously competent and swiftly replaced the part, making sure that I was satisfied with the result. He has excellent interpersonal skills, very empathetic and gave me sound advice on a couple of topics.
Customer in Cornwall
, work completed
Recommended
Really nice repair man.
Customer Service
Quality
Value
Arrived on time,knew what to do after a quick chat, had spare part in van,he was polite,and good at what he does, very tidy,and cleaned up any mess which was minimal,would definitely recomend Matthew,explained exactly what he was doing...though this wasn't Matthew's first visit .
Customer in Somerset
, work completed
Recommended
LEC fridge-freezer malfunction
Customer Service
Quality
Value
Our fridge collected water daily and the freezer regularly iced-up the bottom drawer such that it would not open. Matthew from the Repair Guys was great. He identified the issue and showed the evidence of insulation failure. The appliance is not worth repairing and needs to be replaced. Prompt service, good technical knowledge and honest advice was greatly appreciated.
Customer in Devon
, work completed
Recommended
Samsung Oven Repair
Customer Service
Quality
Value
Matthew turned up on time was very clear about what he was able to do for us, he worked cleanly and without fuss. Repair was diagnosed and carried out expediently and we now have a working appliance. Thank you.
Customer in Devon
, work completed
Recommended
Samsung washing machine repair
Customer Service
Quality
Value
Ryan came to replace fan motor and pipe on our Samsung washing machine. Great service, carried out professionally and to a high standard. Took extra care to not damage our vinyl flooring when moving the machine in and out from under the counter. Would recommend
Customer in Devon
, work completed
Recommended
Friendly and Efficient
Customer Service
Quality
Value
I was very pleased with the great service I received from Ryan from the REPAIRGUYS and he also arrived on the time he said he would be there, I would use them again.
Customer in Devon
, work completed
Recommended
Excellent service throughout
Customer Service
Quality
Value
Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.
Customer in Devon
, work completed
Recommended
Samsung washing machine
Customer Service
Quality
Value
Matthew came out to repair our washing machine under warranty. Received a text 30 minutes prior to inform me that he was on the way. Job was done quickly and mess free, despite having to remove most of the machine's parts. Very knowledgeable, advised on cause of fault and how to avoid in future.
Customer in Devon
, work completed
Recommended
Great service from Matthew
Customer Service
Quality
Value
'The repair guys' sorted out my fridge after a frustrating contact with the manufacturer when I was delivered a damaged product
Customer in Somerset
, work completed
Recommended
Samsung TV repair
Customer Service
Quality
Value
I would like to say that Craig the technician turned up at the allotted time and was polite, courteous and totally professional. He repaired the TV onsite and was totally clean, tidy and succinct in his approach. I would recommend him to any person with an issue with their TV. Thank you Craig.
Customer in Plymouth
, work completed
Recommended
Excellent service repairing our washing machine
Customer Service
Quality
Value
Matthew was punctual arriving in the allocated time slot. He was very professional in both his manner and appearance and quickly repaired our washing machine. Communication about the appointment was efficient and very helpful. I have no hesitation in recommending Repair Guys.
Customer in Somerset
, work completed
Recommended
Good fast service
Customer Service
Quality
Value
Craig came out to assess a faulty TV screen, and then replaced on a further visit when parts arrived. He was quick, polite and tidy. Great service
Customer in Devon
, work completed
Recommended
Matthew was Awesome
Customer Service
Quality
Value
Matthew came to fix my ice maker and was super fast and efficent also explained why it had broken and how to prevent it happening again
Customer in Somerset
, work completed
Recommended
Matt's a great Engineer đź‘Ť
Customer Service
Quality
Value
Matt has been to is a couple of times and always have 100% confidence in him that the job will be done and done well. He's friendly, professional, and a tidy worker who has respect for our property. The company always keep us informed, and are quick to get things put right. I would recommend them to an one. Thanks Guys!
Customer in Devon
, work completed
Recommended
Professional Service
Customer Service
Quality
Value
Repairguys contacted me when a fridge / freezer under warranty from Samsung broke down. Repairguys were prompt, reactive, professional and totally courteous. I spoke on three occasions to the company (Cheryl, Giles and Rowland) in order to update them on our availability, the job was completed when they said it would be. In summary a totally reliable company. Thank you and well done.
Customer in Somerset
, work completed
Recommended
Highly recommend
Customer Service
Quality
Value
Very competent team. Craig and Ryan gave excellent service. They had to source the problem with my Samsung tv, then order the parts, then return and repair. All done in a few days. Both men were very polite and approachable. Thank you very much. Mike Harris.
Customer in Devon
, work completed
Recommended
Very pleasant experience
Customer Service
Quality
Value
The engineer called when he had an earlier slot and appeared on time. Matthew was very pleasant and fixed the issue with my oven very quickly. What else can I say.
Customer in Somerset
, work completed
Recommended
Visiting to mend fridge freezer
Customer Service
Quality
Value
I was very satisfied and happy with Mathew. He arrived within the time he said, he would be arriving. He explained what the problem was, with my fridge freezer, and mended it for me. I am a disabled person, and I felt he was very understanding with my limited mobility.
Customer in Devon
, work completed
Recommended
Prompt, friendly and reliable service.
Customer Service
Quality
Value
Matthew came to the rescue with repairing our washing machine. Fixed on first visit, communicated with all the way through. Arrived when he said he would and had the machine back up and running in no time. Matthew is a professional engineer who even had environmental impacts in mind with recycling any waste responsibly. Companies need more Matthew’s in the world. Great job, highly recommend The Repair Guys.
Customer in Somerset
, work completed
Recommended
Oven repair
Customer Service
Quality
Value
Hayden was polite, efficient and tidy whilst at my house. The repair to the oven was carried out rapidly and with minimum disruption. Even initial “help” phone call to explain my situation and to book a repair person was polite and informative. I would definitely use Repair Guys again when an appliance breaks, thank you.
Customer in Devon
, work completed
Recommended
Good work
Customer Service
Quality
Value
Arrived on the expected time. Was polite. Kept the work tidy. Came to final conclusion in a timely manner.
Customer in Somerset
, work completed
Recommended
Fast, friendly and efficient
Customer Service
Quality
Value
Matthew came to take a look at my washing machine today that was making an odd sound on spinning. He quickly identified the problem and fixed it on the spot. Very friendly, knowledgable and helpful. Thank you.
Customer in Somerset
, work completed
Recommended
Prompt and reluable
Customer Service
Quality
Value
Courteous and knowledgeable Turned up when expected Clean and tidy Polite. Efficient and friendly Highly recommend
Customer in Devon
, work completed
Recommended