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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
540 reviews
Recommended
Recommended
by 99% of customers
Sort by
Repair a washing machine
Customer Service
Quality
Value
The service engineer that came, Matthew, was very prompt and polite. kept me informed all the while. received a time slot by text and a further text saying he was on his way. The company, in general, is very good at arranging the appointment.
Customer in Exeter
, work completed
Recommended
Job well done
Customer Service
Quality
Value
Matthew arrived on time. He was conforming to government guidelines on covid. Did a good job on checking out the fault on the washing machine. He did what was necessary and job well done. Very polite, pleasant person. We were kept up to date by the company at all times.
Which? Trusted Traders Consumer
, work completed
Recommended
Repairguys
Customer Service
Quality
Value
I would just like to thank the Repairguys for their excellent service, they were on time and contacted prior to the appointment o ensure it was suitable for me, Craig the engineer was very helpful and communication was excellent, highly recommended, thanks guys. Kind Regards
Richard in Cornwall
, work completed
Recommended
Television Repair
Customer Service
Quality
Value
This company are efficient, helpful and courteous and I am very grateful for their good work. They replaced an electronic board in order to fix my television. I would certainly recommend their services.
Which? Trusted Traders Consumer
, work completed
Recommended
Great company - would highly recommend!
Customer Service
Quality
Value
Work done to a high standard. Work area left clean and tidy. Communication was excellent, kept me updated all the way through the process. Guy was friendly and knowledgeable. Explained everything he’d done. Would definitely recommend! Keep up the good work ⭐️⭐️⭐️⭐️⭐️
Customer in Somerset
, work completed
Recommended
Samsung Display
Customer Service
Quality
Value
A fast and efficient service by John Andrew amd my display is now fully functional. Would recommend to anyone.
Customer in Devon
, work completed
Recommended
Very pleased
Customer Service
Quality
Value
Excellent all round experience.
Which? Trusted Traders Consumer
, work completed
Recommended
Repair to Samsung Oven
Customer Service
Quality
Value
Great communications re visit time, fast and efficent repair. Helpful advice re product and great aftercare dealing with a glitch that needed sorting. Thank you Matthew.
Customer in Somerset
, work completed
Recommended
Great Service
Customer Service
Quality
Value
I have been extremely impressed with Repairguys and in particular, John-Andrew; who visited to carry out the initial fault finding/diagnostics, and then the repair once replacement parts had been received. He was professional, friendly and extremely efficient. He also pointed out something that was outside the job requirement... something that will increase the efficiency of the appliance he repaired going forward. The overall service was good too. Great communication as to when John-Andrew was due to visit (both times), and good communication as to the status of replacement parts. Repairguys come highly recommended from me. We will definitely use them again.
Customer in Devon
, work completed
Recommended
Great work - oven fixed :)
Customer Service
Quality
Value
Pete came to fix my Samsung oven. Still under warranty. Replaced something and now it works. Friendly and efficient. Would recommend.
Customer in Devon
, work completed
Recommended
Fast and reliable
Customer Service
Quality
Value
Samsung TV fault diagnosed on first call and part supplied and fitted on second call. Texted to let me know which day call would be and texted the time of the call the evening before in both cases - a great help. Engineer very respectful of our house being careful to remove shoes before entering. Pleasant manner and speedy work. Would highly recommend.
Customer in Devon
, work completed
Recommended
Brilliant Service
Customer Service
Quality
Value
Matthew came today to repair my Samsung washing machine. Very polite and found the problem quickly and sorted it. Speed and efficiency. All left clean and tidy and with a smile all the time. Excellent service.
Shirley in Somerset
, work completed
Recommended
Great service
Customer Service
Quality
Value
Matthew attended to our broken diswasher. He was great, efficient and the diswasher was fixed in no time. Highly recommend and will definitely use again.
Customer in Somerset
, work completed
Recommended
Exceptional
Customer Service
Quality
Value
Exceptional service. The company did as they promised, they worked in a reasonable timeframe. Had to wait for parts, but who doesn't. Craig was professional, courteous and considerate. Wouldn't hesitate to use again.
Which? Trusted Traders Consumer
, work completed
Recommended
Amazing!
Customer Service
Quality
Value
Quick and excellent service with experienced engineers who are reassuring and helpful. Cannot praise them enough, they go above and beyond for customer service.
Customer in Devon
, work completed
Recommended
Matthew engineer
Customer Service
Quality
Value
Matthew was very efficient and texted me on arrival time .He was on time . He was very friendly and helpful . I’m one happy lady my washing machine is fixed . Thank you Matthew
Customer in Devon
, work completed
Recommended
Helpful and efficient
Customer Service
Quality
Value
Struggled with Samsung. These people were so helpful and listened. Wouldn’t hesitate to use them again
Customer in Devon
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Informed of time of arrival and received text of ETA in 15 minutes.Work carried out very efficiently and set up TV as part of service.Would certainly recommend this firm to others.
Customer in Devon
, work completed
Recommended
LG TV Repair
Customer Service
Quality
Value
Craig, the engineer who came to do the replacement of an LED tv screen on behalf of LG was informative and very efficient. Communication from start to finish was very good. I was informed when the part was available from LG, what date and time slot was available for the install. The engineer arrived spot on time and worked quickly and very tidy. Excellent Service. The work was carried out under warrantee from LG.
Customer in Cornwall
, work completed
Recommended
Friendly, quick and efficient
Customer Service
Quality
Value
Matt came to look at my Samsung tumble drier that seemed to have suddenly seized and smelt of burning. He quickly diagnosed the fault and after confirming by running through the diagnostic checks repaired it on the spot. He finished by completing a PAT test to ensure the machine was safe. Throughout his visit, Matt was friendly, professional and efficient. I would not hesitate to recommend The Repair Guy. Job well done. Thanks.
Customer in Devon
, work completed
Recommended
Excellent fast repair
Matthew text the night before to say that he’d arrive between 8-10am, then text again when he was 35 minutes away. He affected the repair to my fridge display very quickly and then advised on the light which isn’t working in the oven (which was not part of his call-out) Matthew is s personable, friendly and knowledgeable chap who I would highly recommend for appliance repairs
Customer in Devon
(Reviewer did not use service)
Recommended
Great work mending fan oven
Customer Service
Quality
Value
Great communication and work carried out by Matthew, Quick and efficient. Explained issues and repair thoroughly Thank you Repair Guys.
Customer in Somerset
, work completed
Recommended
Samsung American Fridge/Freezer
Customer Service
Quality
Value
Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.
Customer in Devon
, work completed
Recommended
Great work
Customer Service
Quality
Value
Great work by Matthew came to look at my Samsung tumble dryer soon as I told him the horrid sound it was making he knew what was wrong with it without even looking he knows his stuff dryer is now working Great thanks Matthew
Customer in Devon
, work completed
Recommended
Dishwasher
Customer Service
Quality
Value
Matthew arrived as instructed and did a thorough job although no actual fault found Nice friendly service. Problem solved
Customer in Devon
, work completed
Recommended