/
Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
Excellent Service
Customer Service
Quality
Value
Matthew has resolved the issue with our Samsung washing machine that was making abnormal noises during the spin cycle. He stripped out and replaced the suspension struts that support the drum, and now our world is peaceful again. Matthew is a great guy, thorough and very professional in his work. Many thanks!
Customer in Somerset
, work completed
Recommended
Supply and fitting new PCB for LG Tv
Customer Service
Quality
Value
Scott arrived within the time slot stipulated phoning me when leaving his previous call providing me with a narrower time slot. Scott was proficient in his work explaining clearly the work he was undertaking and the necessary work I had to do to reapply the Apps I use lost due to the PCB refit.
Customer in Bridgend County Borough
, work completed
Recommended
Very professional repair – highly recommended
Customer Service
Quality
Value
Matthew carried out a repair on our fridge and replaced the fan. Very professional service and a job well done. Everything was explained clearly and the repair was completed efficiently. I’m very happy with the service and would definitely recommend The Repair Guys.
Customer in Somerset
, work completed
Recommended
TV Repaired
Customer Service
Quality
Value
Cannot fault their service, the whole experience was first class, I was informed of the time and date and kept updated of arrival, Scott the engineer was very good, shoes off on entry, supper efficient job completed very quickly, tv up and running and a happy customer.
Customer in Somerset
, work completed
Recommended
Oven Repair
Customer Service
Quality
Value
Matthew came to fix a bulb in our oven. Not a difficult job but the service was prompt, courteous and effective. Communication was also very good. NB. I have given 5 stars for Value but we were insured and don’t actually know how much this would have cost.
Customer in Devon
, work completed
Recommended
Back working
Customer Service
Quality
Value
After having owned my Sony soundbar for only 3 months, it was continuously unresponsive and we were unable to connect it to the TV. We contacted Sony who directed us to the repair guys after refusing a replacement, stating that we need to follow the process. SCOTT attended my property and collected my soundbar on 17/12/2025. The repair guys were great with their help, especially with it being around Christmas. It took a while for the repair (7 weeks) due to sourcing parts. But I now have it back and it seems to be working well.
Customer in Devon
, work completed
Recommended
Oven fixed- Great service!
Top drawer service from Matt, of ‘The Repair Guys’! Good communication, fast & efficient service, all good now! Many thanks.
Customer in Devon
(Reviewer did not use service)
Recommended
Outstanding service.
Customer Service
Quality
Value
I bought a Samsung washing machine 18 months ago with a 5 year warranty. It started making horrendous noises before spinning. I contacted Samsung who were extremely helpful and put the matter through to RepairGuys in Exeter. It It was a strange problem but nothing was too much trouble when it came to finding the cause. The team and the engineer were excellent, arrived when they said they would, were polite, efficient. The engineer knew his job backwards and was friendly, very tidy, he followed all the rules on social distancing, hand washing etc, a very nice person. It is rare these days to find such good customer service and I would recommend Samsung and especially RepairGuys to anyone.
Customer in Devon
, work completed
Recommended
A Job Well Done .
Customer Service
Quality
Value
We discovered that we needed an amplifier and power pack for our smart TV because living in a dip to get a proper signal this was quite essential, Obviously, with COVID 19 we thought it might well be nigh impossible to get this sorted but rang the Repair Guys in Marsh Barton and the boss Steve rang us back. Steve was very helpful and it was decided he pick up the essential parts in the morning personally which is exactly what happened. He drove to our house at the time discussed and was very professional, very good standard of workmanship and generally very good standard of service. I would definitely use them again!
Jeremy
, work completed
Recommended
Great job, flexible & cost-effective
Customer Service
Quality
Value
I needed to get a damaged screen replaced on a Samsung 40" TV - Steve was very helpful and went out of his way to get a cost-effective replacement done for me. Although not a cheap repair, The RepairGuys didn't just write-off my TV as certain other companies did, and it was still around £100 less that buying a new equivalent Samsung. They also arranged things so that I could drop the TV in and pick up less than a couple of hours later. Would definitely recommend!
Customer in Somerset
, work completed
Recommended
Endorsement Reference Excellent company
Customer Service
Quality
Value
Yes I was very happy with the work. the washing machine stopped working the trader was professional from start to finish. Everyone who works there is easy to talk to and very friendly. The trade was very knowledgeable and knew which part to order just over the phone. after given a time slot which they stuck to this even though the first engineering was sick.
Customer, Endorsement Reference
, work completed
Recommended
Thank you I would Recommend to Anyone
Customer Service
Quality
Value
Took away TV, fixed it, phoned me to make sure it was still working, having looked at it twice. The people in the workshop and the office were so nice. I would recommend them to anyone
Which? Trusted Traders Consumer
, work completed
Recommended
Big Thank You
Customer Service
Quality
Value
Came before 9 am, very efficient and fixed our fridge freezer really quickly.
Which? Trusted Traders Consumer
, work completed
Recommended
Repair Samsung tumble dryer
Customer Service
Quality
Value
Good service, text the night before visit with approx visit time, then another 10min before arrival. Pete arrived, polite, efficient and tidy. Repaired dryer. What more could you ask for.
Ben in Cornwall
, work completed
Recommended
Highly recommend
Customer Service
Quality
Value
Call out was to repair our fridge. Matthew the technician called before arriving, came on time, all masked up, super nice guy. Clearly good at his trade. Explained clearly what he was doing and what was wrong with the fridge. Would totally use this company again.
Julie in Devon
, work completed
Recommended
Great work
Customer Service
Quality
Value
The service is 110% perfect Scott the engineer explained everything making sure everything worked tested and tested again. Can give nothing but praise for how professional Scott is and a credit to the company who operate at a very high standard from start to finish.
Customer in Somerset
, work completed
Recommended
Repair a washing machine
Customer Service
Quality
Value
The service engineer that came, Matthew, was very prompt and polite. kept me informed all the while. received a time slot by text and a further text saying he was on his way. The company, in general, is very good at arranging the appointment.
Customer in Exeter
, work completed
Recommended
Exceptional
Customer Service
Quality
Value
Exceptional service. The company did as they promised, they worked in a reasonable timeframe. Had to wait for parts, but who doesn't. Craig was professional, courteous and considerate. Wouldn't hesitate to use again.
Which? Trusted Traders Consumer
, work completed
Recommended
Amazing!
Customer Service
Quality
Value
Quick and excellent service with experienced engineers who are reassuring and helpful. Cannot praise them enough, they go above and beyond for customer service.
Customer in Devon
, work completed
Recommended
Great service
Customer Service
Quality
Value
These guys were called out by Richer Sounds to fix my TV. Very prompt service. I was kept informed throughout every step of my repair( including where parts were ordered, their arrival and completion) I was given a time frame for everything and always kept informed of any developments. My TV is back, fixed and looking at the paperwork has been given a full service. I would not hesitate to use this company again. All of this and I never left my home either .
Steve in Plymouth
, work completed
Recommended
Great work - oven fixed :)
Customer Service
Quality
Value
Pete came to fix my Samsung oven. Still under warranty. Replaced something and now it works. Friendly and efficient. Would recommend.
Customer in Devon
, work completed
Recommended
Matthew engineer
Customer Service
Quality
Value
Matthew was very efficient and texted me on arrival time .He was on time . He was very friendly and helpful . I’m one happy lady my washing machine is fixed . Thank you Matthew
Customer in Devon
, work completed
Recommended
Fast and reliable
Customer Service
Quality
Value
Samsung TV fault diagnosed on first call and part supplied and fitted on second call. Texted to let me know which day call would be and texted the time of the call the evening before in both cases - a great help. Engineer very respectful of our house being careful to remove shoes before entering. Pleasant manner and speedy work. Would highly recommend.
Customer in Devon
, work completed
Recommended
Brilliant Service
Customer Service
Quality
Value
Matthew came today to repair my Samsung washing machine. Very polite and found the problem quickly and sorted it. Speed and efficiency. All left clean and tidy and with a smile all the time. Excellent service.
Shirley in Somerset
, work completed
Recommended
Helpful and efficient
Customer Service
Quality
Value
Struggled with Samsung. These people were so helpful and listened. Wouldn’t hesitate to use them again
Customer in Devon
, work completed
Recommended