Appliance Care Ltd T/A RepairGuys

From my first contact with the repair guys to fixing my washing machine they could not have been more helpful. In my view they went far beyond what was required of them. The repair was arranged quickly and to suit my availability. The engineer Pete arrived on time, was very polite, knowledgeable and very efficient in diagnosing the problem and fixing the machine. Would highly recommend this company

Excellent communication throughout, with regular updates on his arrival time. He worked efficiently and demonstrated clear pride in the quality of his work.

Prompt and efficient replacement of door seal. Clear guidance provided as to how to avoid similar damage in the future. No concerns whatsoever, thank you!

Repaired through Richer Sounds warrenty cover. The whole process was simple and effortless for myself. Kept me updated, even with the parts being delivered. Thanks

All good .. diagnosed the problem, then came back with parts & fixed it. .. no drama!

Fast and efficient service, fixed my TV in no time at all. Professional and friendly guy very happy with how it all went would recommend to anyone

The repair guys know their stuff far more than others I have used. Expert knowledge, humour, professionalism and punctual. Not much else required. 5 star service.

The engineer that came out went above and beyond to repair my washing machine, good reliable communication and repaired the same day.and l would recommend this company.

Matthew was booked to fix our dishwasher and he was definitely the best engineer we have ever had. Not only did he isolate the problem which was very complex but he also advised us about some of our plumbing that had been affecting the dishwasher. He was very intelligent, personable and very good at his job. Highly recommend.

Mathew services by Samsung dishwasher on behalf of Samsung. Did excellent job. Fast and efficient service. Would recommend.

Matthew messaged me to Say he was 80 mins away, he then arrived on time . He was very pleasant and explained everything as he went. Would definitely use this service again

From first contact, this company were on it; very professional and arrived quickly. My fridge freezer had been making a terrible noise and I was worried it was going to pack up. Hayden was polite, knowledgeable and had come prepared with parts so there was no waiting about for another visit. I’m so thrilled to have found an appliance repair service I can trust. Hayden was excellent and I wouldn’t hesitate to contact these guys again, they know what they’re doing.

Had to have a new screen for my tv repairguys ordered the spare part ,came to my house a week later to fit it really pleased I can watch the footy! Spot on!

Great service, reception very helpful in dealing with my issue. Repair man did a great job had to come back with a replacement part. Kept updated by text as to when the repair man was going to arrive. Can't fault anything which makes a change today.

The repair request was placed by John Lewis to the Repair Guys who shortly after called to select a date to call. They called on the agreed date and diagnosed the issues. Once the parts had been sourced they contacted me with a potential date which was not suitable. I texted with alternatives and agreed a new date. I was advised the evening before for the time window, and the engineer phoned 15 minutes before arrival to advise me. Super service, repair carried out at home, engineers courteous and pleasant to talk to to share the issues.

Great communication, didn't have to wait that long for part to come in. Once arrived, very friendly customer service, fixed promptly & even went over & above by cleaning the TV & remounting it for us. Very pleased overall with service.

Great service, Craig called when 15 minutes out, did the repair quickly and efficiently. Highly recommend Repair Guys.

Pete from the RepairGuys was prompt and very efficient in dealing with the problem. He took about 30 minutes to diagnose and fix the problem.

We had Matthew from The Repair Guys out this morning to fix our refrigerator, and I couldn't be happier with the service. Matthew was incredibly professional and clearly knew his stuff, getting our fridge back in working order quickly. What really stood out, though, was how friendly and patient he was with my two curious children, who, let's just say, were "helping" a lot! He managed to keep them entertained and engaged without missing a beat on the repair. Fantastic service all around – highly recommend The Repair Guys, especially if you get Matthew!

Matthew did a great job fixing our tumble dryer. His communication was great, letting us know exactly when to expect him. He carried out a diagnostic check on his first visit and advised us clearly on what needed to be done. The office staff were friendly and helpful when I called to confirm having the repair done. Once the parts arrived, they quickly arranged a follow up visit date and Matthew once again arrived promptly and did a great job. We would definitely use The Repair Guys again. Thank you.

Samsung referred us to this company to carry out a repair under our warranty. It was easy to book and they arranged the appointment quickly. After booking, we were contacted and offered an earlier repair date, as another customer had cancelled. On the day, Matthew phoned ahead of time so that we would know exactly when he would arrive in the 3 hour time window. Matthew was professional, polite and friendly throughout the visit. He identified the fault quickly and the whole repair was completed within the hour, under warranty. Matthew was a very tidy worker and went on to explain the washer's digital codes and how to recalibrate the washer when moving it back into place. I would have no hesitations recommending Matthew and this company.

Everything from start to finish was perfect, communication was excellent. Great Service by a Great Company.

Matthew arrived today to look at a leaking washing machine. Found the fault and replaced broken part during the first visit. Very pleased and would recommend to others.