Appliance Care Ltd T/A RepairGuys

Matthew came out and fixed our dishwasher within 24 hours notice. Originally booked for a week later then called and said they’d be able to come the following day which was brilliant. Matthew was on time, knows his stuff, friendly and fixed the fault - excellent service all round. Thank you.

Craig was super helpful and had the issue fixed (faulty sub) in around a week, delivering and fitting a replacement unit. And all of this before Christmas- great job- thank you Craig and the repair guys!

Mathew was our repair technician. He was able to confidently diagnose the fault, then replace the faulty pump all under an hour. I was in a panic that I would be without my washer over the Christmas period but Mathew saved the day. Thank you so much.

Craig was very knowledgable, speedy, polite and careful. Thank you. I don’t have anything else to add

Would definitely use this firm again, they were quick to respond, knew pretty much instantly what the problem was, ordered the spare parts and installed them without delay. Altogether great service.

First class and prompt response to my repair problem. When i contacted Repairguys, they suggested I try to save myself the cost of calling them out by advising me on what I might be able to do myself. When that didn't work, they explained to me in detail what they could do and how much it would cost. As a result they came out that morning and quickly sorted out the problem. Would recommend them in terms of professionalism, honesty and thoroughness.

Highly professional service. Arrival time confirmed the day before and in advance of arrival. Exceptionally helpful. Highly recommended

The issue I reported with my TV was resolved within a week. Really quick turnaround, I received a text the night before advising of a timeslot and then on the day when the technician was 30 minutes away. The technician was really friendly and respectful of my space (Covid!). A really pleasant experience and really recommend.

My Samsung TV developed a fault under warranty and the Repair Guys were assigned the job by Samsung. I logged the fault on the Saturday and the repair was booked in for the following Thursday. Although the engineer was delayed getting to us he carried out the repair quickly and made sure everything worked before he left - we're delighted with the speed and efficiency of the process. My only minor criticism is that we weren't kept informed of the delay to the time slot for the repair but it really doesn't matter as the repair was done so efficiently.

Efficient and friendly repair by Matthew Smith who resolved the problem within an hour replacing the defective pump. Great service and would definitely use the RepairGuys again.

Pete completed our fridge/freezer fan repair in a friendly and efficient manner and even put up with our dog initially barking at him. It is fantastic to have our freezer working again after having to wait for Samsung to deliver two new fans. The freezer now works and doesn't make a horrendous noise! Thank you, Pete (Repairguys)

The TV needed a new screen. Efficient repair process and excellent collection and resetting on return by Craig. Only suggestion would be to provide an estimate of the time it'll take if a repair is possible.

Mathew was fantastic. Arrived on time, was friendly and efficient. Explained in detail what the problem was and he was honest enough to say that the ice box wasn’t worth replacing. Thank you, I’ll be happy to invite you back for future repairs!

Excellent service, very efficient turnaround, Craig the engineer was very helpful and a good communication with us, I highly recommend this company for a first class TV and appliance service centre.

Prompt and friendly service was there when he promised and the repair was quick and easy, he even helped me to set up the television His name was craig

Craig from repairguys gave me a 10 minute alert for his arrival and duly appeared. He wasn’t aware of the call history so I updated him….he was polite, knowledgeable and helpful and replaced the PSU in no time. He then reset the TV for me, getting SkyQ working and the soundbar. Great level of service from Craig, much appreciated

Diagnosed fault on LG TV and were able to return promptly to fit the required board. Craig and Ryan were very helpful and great on timekeeping.

Turned up on time fixed the ice maker within 20 mins. Pleasant chap, we have had them before for warranty work on our samsung fridge freezer.

Hayden came to help fix a problem with our washing machine. Managed to fix and solve it very fast with the right replacement parts. Quick service and very polite.

Matthew arrived on time with the correct identified part and fitted it which rectified the problem with the ice maker he had previously diagnosed. All working area was kept clean with care taken in the area. Matthew completed the task in his estimated time with no further issues on the appliance. Recommended.

Matthew came out to fix my washer dryer. His communication was great, with a text the evening before to confirm when he would be arriving and another text 30 mins before he got to our house. The machine was fixed really quickly and the area was left clean and tidy. I would definitely use them again in future.

Matthew methodically went through his diagnosis and patiently explained the situation to me. No obvious fault found.

Mathew the repair guy went above and beyond it fix the problem straight away he came within the time lot

Matthew messaged to give an arrival time, and he was bang on time. Professional and courteous, all fixed in a timely manner.

Our Panasonic Combi oven displayed an error code, so the Repairguys were recommended after contacting Panasonic. After I made a deposit, the job was booked on December 3rd. A few days later, a rather brusque person collected the oven, and for the next couple of weeks, I tried to establish the repair progress. Eventually, I was told, 'The technician dealing with microwaves was away last week, so it has not been looked at'. The repair was completed on December 18th, and I paid the invoice in full. I was told that my oven could not be delivered before Christmas, and as we were away for a couple of days after Christmas, the best date for our delivery would be January 7th. On the 7th, a person from Repairguys phoned to say that the delivery driver had reported sick and could not deliver. I mentioned the lack of information throughout the repair process, and he promised to respond. No response has been received to date. The oven was returned on the 8th by Rob, a delightful person. The lack of proactive customer service regarding the progress or otherwise of the repair has been very frustrating.