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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
Washing machine repair
Customer Service
Quality
Value
Our repair engineer, Matthew, turned up promptly and was ready to effect the repair. Throughout his visit, he explained his process and the overall repair. The job was completed within the time he stated, and the washing machine was fully serviceable on completion of his work. When Matthew was finished, he tidied up after himself. Matthew was friendly throughout his visit, and I recommend him to friends and family.
Customer in Somerset
, work completed
Recommended
Excellent service, quick and professional
Customer Service
Quality
Value
Really excellent call out, the engineer knew his stuff and dealt with the problem very swiftly and professionally
Customer in Devon
, work completed
Recommended
Excellent and Efficient Service: Highly Recommended
Customer Service
Quality
Value
Super-efficient service, from the friendly and helpful gentleman who booked the repair on the telephone to Matthew, the engineer, who was exceptionally knowledgeable and helpful. The unusual fault was identified quickly, temporarily repaired and the replacement part ordered and fitted within the week; the most hassle-free repair we have experienced in a long time and for a very reasonable charge. Highly recommended!
Customer in Somerset
, work completed
Recommended
Great service
Customer Service
Quality
Value
Very punctual and polite, came out twice as I had to order parts, but the oven was fixed within a week. Hopefully, he will fix my oven again if ever needed to
Customer in Devon
, work completed
Recommended
Great Job
Customer Service
Quality
Value
All good, really professional. Came in did the job, good advice. Polite and quick. My god this form is taking longer than he did.
Customer in Devon
, work completed
Recommended
Repair to washer dryer
Customer Service
Quality
Value
Kept us informed of the arrival time. Very knowledgeable First-class service from Matthew. Thank you
Customer in Somerset
, work completed
Recommended
Samsung Fridge/Freezer Repair
Customer Service
Quality
Value
Matthew arrived during the allotted time slot, explained things clearly and carried out the work in a timely manner. I would highly recommend Matthew and Repair Guys for any appliance repair requirement.
Customer in Somerset
, work completed
Recommended
Great work
Customer Service
Quality
Value
Craig was very knowledgable, speedy, polite and careful. Thank you. I don’t have anything else to add
Customer in Cornwall
, work completed
Recommended
Ref 6342 Engineer - Craig
Customer Service
Quality
Value
Excellent service, phoned to indicate a time of call, polite, knowledgeable and sorted the problem, very pleased.
Customer in Devon
, work completed
Recommended
Couldn't be happier
Customer Service
Quality
Value
I used the repair guys when my Samsung Fridge Freezer developed a fault. The booking process was simple and Matthew, the engineer, turned up on time and was very pleasant. A new part was required and this turned up within a week and Matthew returned on a Saturday, to compete the repair, all included in the initial cost. Quick, efficient and friendly, I can't say any more.
Customer in Somerset
, work completed
Recommended
TV repair
Customer Service
Quality
Value
Excellent service, collected and returned to schedule. Good communication throughout. Thank you very much.
Customer in Devon
, work completed
Recommended
TV repair
Customer Service
Quality
Value
Collected tv and boxed it to make sure it was not damaged in transit, repair carried out in quick time and tv returned with lots of care.
Customer in Cornwall
, work completed
Recommended
very quick
Customer Service
Quality
Value
Matthew arrived and immediately identified the issue and had it fixed within 10 minutes professional, friendly and understanding
Customer in Somerset
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Needed a couple of speakers in TV and it was done in double quick time
Which? Trusted Traders Consumer
, work completed
Recommended
TV Repair
Scott came on 17th November to look at our TV and told us we needed a new Main PCB which he ordered. Scott informed me that the item was in and kept me up to date by Text . He arrived fitted and explained what he was doing . Very happy with his service and he didn’t rush in and out .
Customer in Devon
(Reviewer did not use service)
Recommended
Samsung washing machine repair
Fantastic customer service from the start. Communication is great from the get go, including calls answered promptly when I needed to ask a question. Matthew let me know when he was en route, which is super helpful. He was prompt, really polite and helpful, and he went above and beyond to resolve the problem and get my machine up and running again. I was very relieved and grateful! Thank you
Customer in Somerset
(Reviewer did not use service)
Recommended
Excellent prompt service
Customer Service
Quality
Value
Would definitely use this firm again, they were quick to respond, knew pretty much instantly what the problem was, ordered the spare parts and installed them without delay. Altogether great service.
Customer in Devon
, work completed
Recommended
Washing machine repair
Customer Service
Quality
Value
First class and prompt response to my repair problem. When i contacted Repairguys, they suggested I try to save myself the cost of calling them out by advising me on what I might be able to do myself. When that didn't work, they explained to me in detail what they could do and how much it would cost. As a result they came out that morning and quickly sorted out the problem. Would recommend them in terms of professionalism, honesty and thoroughness.
Customer in Devon
, work completed
Recommended
Above and beyond
Customer Service
Quality
Value
Highly professional service. Arrival time confirmed the day before and in advance of arrival. Exceptionally helpful. Highly recommended
Customer in Devon
, work completed
Recommended
Excellent and quick service
Customer Service
Quality
Value
The issue I reported with my TV was resolved within a week. Really quick turnaround, I received a text the night before advising of a timeslot and then on the day when the technician was 30 minutes away. The technician was really friendly and respectful of my space (Covid!). A really pleasant experience and really recommend.
Laura in Devon
, work completed
Recommended
Fast repair - really pleased
Customer Service
Quality
Value
My Samsung TV developed a fault under warranty and the Repair Guys were assigned the job by Samsung. I logged the fault on the Saturday and the repair was booked in for the following Thursday. Although the engineer was delayed getting to us he carried out the repair quickly and made sure everything worked before he left - we're delighted with the speed and efficiency of the process. My only minor criticism is that we weren't kept informed of the delay to the time slot for the repair but it really doesn't matter as the repair was done so efficiently.
Customer in Devon
, work completed
Recommended
Efficient and friendly on-site repair
Customer Service
Quality
Value
Pete completed our fridge/freezer fan repair in a friendly and efficient manner and even put up with our dog initially barking at him. It is fantastic to have our freezer working again after having to wait for Samsung to deliver two new fans. The freezer now works and doesn't make a horrendous noise! Thank you, Pete (Repairguys)
Tim in Devon
, work completed
Recommended
Samsung washing machine repair
Customer Service
Quality
Value
Efficient and friendly repair by Matthew Smith who resolved the problem within an hour replacing the defective pump. Great service and would definitely use the RepairGuys again.
Customer in Somerset
, work completed
Recommended
TV repair
Customer Service
Quality
Value
The TV needed a new screen. Efficient repair process and excellent collection and resetting on return by Craig. Only suggestion would be to provide an estimate of the time it'll take if a repair is possible.
Customer in Cornwall
, work completed
Recommended
Well impressed
Customer Service
Quality
Value
Mathew was fantastic. Arrived on time, was friendly and efficient. Explained in detail what the problem was and he was honest enough to say that the ice box wasn’t worth replacing. Thank you, I’ll be happy to invite you back for future repairs!
Customer in Somerset
, work completed
Recommended