Appliance Care Ltd T/A RepairGuys

Matt came to fix my washing machine, He was professional, on time, clean and got the job sorted in no time! Did everything to make sure it was correct and functioning properly. Also a very nice man who you can easily have a conversation with. All round.. Top bloke

TV repaired by Craig professional excellent service thank you was kept informed at all times.

Scott visited to repair our Samsung TV under our John Lewis guarantee. He was polite and efficient and was able to complete the job quickly.

Matt attended and repaired our washing machine quickly and effectively. It only took him a few moments to diagnose the fault and replace the part. He was polite, professional, friendly and helpful. I'd use the service again

Matthew carried out a repair on our fridge and replaced the fan. Very professional service and a job well done. Everything was explained clearly and the repair was completed efficiently. I’m very happy with the service and would definitely recommend The Repair Guys.

Scott understood the problem with our tv and the cause of it. After full diagnosis, confirmed fault, ordered parts and returned to fit. Scott was polite, friendly and efficient. I would definitely recommend the Repairguys and will call on them again, should the need arise.

Scott visited and replaced our tv screen. He texted us with an ETA before arriving and completed the work is a professional and friendly manner.

Just had my washing machine fixed by Pete, top bloke, did a excellent job I’m very happy customer 👍🏻

Cannot fault their service, the whole experience was first class, I was informed of the time and date and kept updated of arrival, Scott the engineer was very good, shoes off on entry, supper efficient job completed very quickly, tv up and running and a happy customer.

I called these guys yesterday to check if my dishwasher basket was being sent to me direct and today an engineer arrived with it. The Repair Guys are so fantastic and always deliver a great service and I always get the truth when talking to them on the telephone. Keep it up ladies and gentlemen

Pete from Appliance Care Ltd (t/a RepairGuys) was fantastic. Friendly, personable, and really easy to deal with. He was efficient, knew exactly what he was doing, and did a great job. Would definitely recommend and wouldn’t hesitate to use again.

We experienced an unusual issue with our integrated Samsung dishwasher. During the wash cycle, the machine would stop unexpectedly without displaying any error codes. Matthew carried out a very thorough inspection, including checking the error codes stored in the machine, which only showed previously passed codes that were unrelated to the issue. He also checked the installation of the dishwasher and made adjustments to the levels, which were slightly out, to ensure everything was correct. Despite completing all available checks, the fault persisted and the dishwasher continued to stop for no apparent reason. As a result, Matthew referred the issue to Samsung’s technical department, as all possible tests within his scope had been carried out without a resolution. I would like to thank Matthew for the significant time and effort he put into trying to diagnose the fault, which was clearly outside the range of tests available to him.

Our TV screen was showing odd colours and fortunately was still under guarantee. We had one visit to diagnose within 4 days of initial contact with the Repair Guys and a new screen had to be ordered. This was all very clearly communicated by text and calls. The new screen was fitted by Craig quickly and efficiently - we now have a TV we can watch again! Would certainly recommend - thanks Craig.

Craig let me know when he was coming and how far away he was, which was really helpful. Craig returned my TV in a really well boxed container. The problem of the blue line had been sorted out. Craig sorted out the tuning and Internet connection which was really appreciated and was quick and efficient with everything he did.

Matthew attended at the promised time and carried out a thorough investigation and repair in a friendly and efficient manner.

After having owned my Sony soundbar for only 3 months, it was continuously unresponsive and we were unable to connect it to the TV. We contacted Sony who directed us to the repair guys after refusing a replacement, stating that we need to follow the process. SCOTT attended my property and collected my soundbar on 17/12/2025. The repair guys were great with their help, especially with it being around Christmas. It took a while for the repair (7 weeks) due to sourcing parts. But I now have it back and it seems to be working well.

Fantastic customer service from the start. Communication is great from the get go, including calls answered promptly when I needed to ask a question. Matthew let me know when he was en route, which is super helpful. He was prompt, really polite and helpful, and he went above and beyond to resolve the problem and get my machine up and running again. I was very relieved and grateful! Thank you

Top drawer service from Matt, of ‘The Repair Guys’! Good communication, fast & efficient service, all good now! Many thanks.