Appliance Care Ltd T/A RepairGuys

Excellent service from Matthew today. He informed us in advance of his arrival (albeit, we missed the text!). He was polite and professional towards us, and nice to our dog. He instantly identified the problem with our washing machine and answered any questions we had.

A lovely man from repair guys, initially couldn't get the fault to activate, but persevered and now knows what he needs to order.

My Sony tv broke down last month (Nov) and I was fortunate that it was still under warranty and would be replaced with a like for like tv. The Repair Guys operate on behalf of Sony and the whole team were professional, efficient and friendly. The face-to-face service/installs was backed up by the very effective communications, phone calls/texts, all keeping me updated on delivery dates/times. My experience was faultless and I’d highly recommend them!

No hassle repair, great communication from this company. They did exactly what they promised and on the date they promised.

John-Andrew was so helpful during his visit, gave lots of advice on how to get the most out of our washing machine and definitely knew his stuff! He sorted the problem, was very friendly and personable. Really pleased with the service and grateful for his help & advice

Washing machine spare parts ordered on time, mended efficiently and communication good. I would recommend them.

Can’t praise Scott highly enough. Came to fix my tv (under warranty) which needed a new main board. He phoned to let me know he was on his way, and arrived when he said he would. Friendly and polite, and did the work speedily and efficiently. Wouldn’t hesitate to use again.

The Repairguys attended on behalf of Richer Sounds, from whom I'd bought our television in 2019. Quick and accurate diagnosis, effective repair. They did what they said they would when they said and would. Highly recommended. And thanks to Richer Sounds' six-year guarantee, there was nothing to pay.

First rate service with a speedy repair of my faulty Samsung fridge/ freezer carried out by Matthew. I can highly recommend them.

I had a terrible time with Samsung when my washing machine stopped working. They reduced me to tears, and made life so stressful , but these guys saved the day! They are beyond superb, so kind so understanding and so very supportive! I can not praise them enough …… superb service, above and beyond! Thankyou Hayden and Darren so very much! ❤️

the gentleman was very professional and very polite. the repair was excllent and quite quick considering it was a large tv repair. They displayed professionalism and the quality of their work was top notch and i cant fault it. if i could give 6 stars i would.

Had this Samsung Fridge Freezer for some 8 years, The ice maker on this particular model had a problem with the ice maker freezing up and it had to be defrosted every 5-6 weeks! eventually it stopped working completely. Samsung were aware of this 'design issue' I would say it has been excellent other than this. Called Samsung, out of warranty so put in touch with the 'Repair Guys' at Exeter. A guy came out said yes, They were also aware of the issue, needed a new ice maker unit, and PC board. A week or so later another guy came out to fit the parts which had arrived from Samsung. He fitted the parts and left. All seemed to going ok then suddenly the Freezer part seemed not to be working well at all. Called Repair guys and very swiftly a new guy came out. ( I would say at this stage the service has been prompt and excellent) Matthew the new guy did a further inspection and discovered there was a very small leak in the gas system and that was why the freezer was not working, showed me and sure enough there was evidence. The unit was beyond repair I called Samsung they were also very receptive also and offered a substantial discount on a new unit, which I took up. We now have a nice new Fridge/Freezer..(I note the latest model the icemaker is in a completely different place). Repair guys have refunded the repair charges I paid them without asking and I am very happy. There is not much else they could do and it was a very nice gesture. Great service, Many thanks..

Very friendly and gets the job done :) I had Mathew who I would definitely recommend. Fixed the draw on my machine and also checked for any other issues on the machine. Had good chat and had a very good atmosphere.

My tv was repaired promptly and effectively courteous service and great experience I wouldn't hesitate to recommend them to anyone

The RepairGuys came right on time and called 15 mins prior to advise of arrival. Hayden the engineer was very pleasant and worked efficiently replacing the PcB and heater. No mess was created and the job was completed quickly. would definitely recommend.

Responded promptly, advised us in advance of arrival on the day booked, professional, neat, courteous and efficient. Delighted with the Panasonic screen replacement done by Scott Chidsey supported by the helpful office team

Matthew came and fixed our Samsung washing machine. Very thorough and helpful. I would happily recommend him.

Mathew was very polite even though it must have been a long day and very honest in the fact the fridge freezer isn’t repairable

We have used Repair Guys previously and their service has always been gold standard. This visit from Matthew was no exception. We got frequent updates about when he would arrive, which he did on time. He was polite, informative and efficient, replacing a faulty element in the oven leaving the place clean and tidy.

Matthew, texted us with his arrival time. He was polite and quickly identified the fault with our washing machine which he then fixed leaving the place clean and tidy.

So I had to report a fault on my Samsung monitor to the main customer care team who gave me loads of wrong information about the repair and such which was frustrating. Luckily Craig from the repair guys contradicted all the bad information by showing up in the time stated, being patient and kind with my dog who's a nervous pup (Added bonus) fixed my monitor really quickly and left it in perfect order. It was a quick, professional and personal visit. Highly recommend.

Fast response Arrived on time Fixed problem What more do you want Thanks for your great service I’ll use you again

As usual the Repair Guys were on the ball as they have always been whenever we have had to call on them. Matthew was professional, competent, pleasant and knowledgeable and informative when he sent texts. We have always used them and always will. Thanks Guys Sheila and Colin Bude,Cornwall