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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
Samsung washing machine
Customer Service
Quality
Value
Matthew the repair engineer was brilliant. Explained everything as he was replacing the faulty pump. Fast and professional service
Customer in Somerset
, work completed
Recommended
Tremendous Service
Customer Service
Quality
Value
I knocked my Samsung tv off the stand and smashed the screen Repair guys came to my house in Dorset, replaced the screen and job done! Great service and highly recommended
Customer in Dorset
, work completed
Recommended
Tumble Drier Repair
Customer Service
Quality
Value
Ref 6342 Matthew repaired our tumble drier today. He was friendly, pleasant & efficient. Great service!
Customer in Devon
, work completed
Recommended
Fast appointment and fixed quickly
Customer Service
Quality
Value
Our washing machine failed to complete a cycle so I called for a repair. I was given an appointment the next morning and Matthew arrived by 8.30 - amazing since I only requested it the afternoon before. He was informative and fixed the issue within 30 minutes (replace pump). Very happy with the speed and quality of service.
Customer in Devon
, work completed
Recommended
Waging machine bearings
Customer Service
Quality
Value
Matthew from repair guys came out to diagnose exact issue , he was already sure he knew . Returned the following week and replaced many parts under warranty. Fast and efficient replacement , cleaned the working area and left us with 100% confidence with his work . We couldn’t have asked for anymore luncheon recommend him to anyone ! Amazing service - thank you
Customer in Devon
, work completed
Recommended
Tumble Drier Repair
Customer Service
Quality
Value
Matthew recently carried out a warranty repair on our tumble drier. Cannot fault the service received. From initial visit through to sourcing parts and final repair, everything was very quick, professional and received good communication on appointment dates and arrival times. Thank you.
Customer in Somerset
, work completed
Recommended
Dishwasher repair
Customer Service
Quality
Value
Excellent and professional repair to sort a tricky problem Matthew was very helpful well done the issue was a partially broken cable which was hard to find but Matthew found it by sheer persistence
Customer in Somerset
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Excellent service from Scott who called to investigate an issue with my new television under warranty. Having identified the problem he ordered the required new part and returned to fit it, also providing some useful advice. Very efficient and pleasant.
Customer in Dorset
, work completed
Recommended
Friendly and efficient
Customer Service
Quality
Value
Second time I've had these guys out. Friendly, efficient knowledgeable. Wouldn't hesitate to recommend them.
Customer in Devon
, work completed
Recommended
Loud Noises when spinning
Customer Service
Quality
Value
Pete and Matt called me 25 minutes before they arrived. Both guys were very polite and courteous. They thoroughly examined the washer/dryer but were unable to replicate the noise. They checked everything over and tightened up any relevant nuts. They moved the machine slightly. They told us to monitor the noise. I did send them a recording of the noise.
Customer in Somerset
, work completed
Recommended
Experienced, knowledgable and friendly
Customer Service
Quality
Value
Matthew came to do a compressor change on my fridge/freezer. He was very friendly and knowledgable and kept me informed throughout. Very respectful of my property and nothing was too much trouble
Customer in Plymouth
, work completed
Recommended
Samsung repair guys.
Customer Service
Quality
Value
Mathew was great. Arrived on time and quickly diagnosed the issue. He was very professional, friendly and certainly knew what he was doing. Also gave me lots of tips to help with stopping future problems which may occur. Highly recommended. Thank you, Mathew.
Customer in Somerset
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Matthew has resolved the issue with our Samsung washing machine that was making abnormal noises during the spin cycle. He stripped out and replaced the suspension struts that support the drum, and now our world is peaceful again. Matthew is a great guy, thorough and very professional in his work. Many thanks!
Customer in Somerset
, work completed
Recommended
Supply and fitting new PCB for LG Tv
Customer Service
Quality
Value
Scott arrived within the time slot stipulated phoning me when leaving his previous call providing me with a narrower time slot. Scott was proficient in his work explaining clearly the work he was undertaking and the necessary work I had to do to reapply the Apps I use lost due to the PCB refit.
Customer in Bridgend County Borough
, work completed
Recommended
Very professional repair – highly recommended
Customer Service
Quality
Value
Matthew carried out a repair on our fridge and replaced the fan. Very professional service and a job well done. Everything was explained clearly and the repair was completed efficiently. I’m very happy with the service and would definitely recommend The Repair Guys.
Customer in Somerset
, work completed
Recommended
TV Repaired
Customer Service
Quality
Value
Cannot fault their service, the whole experience was first class, I was informed of the time and date and kept updated of arrival, Scott the engineer was very good, shoes off on entry, supper efficient job completed very quickly, tv up and running and a happy customer.
Customer in Somerset
, work completed
Recommended
Oven Repair
Customer Service
Quality
Value
Matthew came to fix a bulb in our oven. Not a difficult job but the service was prompt, courteous and effective. Communication was also very good. NB. I have given 5 stars for Value but we were insured and don’t actually know how much this would have cost.
Customer in Devon
, work completed
Recommended
Back working
Customer Service
Quality
Value
After having owned my Sony soundbar for only 3 months, it was continuously unresponsive and we were unable to connect it to the TV. We contacted Sony who directed us to the repair guys after refusing a replacement, stating that we need to follow the process. SCOTT attended my property and collected my soundbar on 17/12/2025. The repair guys were great with their help, especially with it being around Christmas. It took a while for the repair (7 weeks) due to sourcing parts. But I now have it back and it seems to be working well.
Customer in Devon
, work completed
Recommended
Oven fixed- Great service!
Top drawer service from Matt, of ‘The Repair Guys’! Good communication, fast & efficient service, all good now! Many thanks.
Customer in Devon
(Reviewer did not use service)
Recommended
Outstanding service.
Customer Service
Quality
Value
I bought a Samsung washing machine 18 months ago with a 5 year warranty. It started making horrendous noises before spinning. I contacted Samsung who were extremely helpful and put the matter through to RepairGuys in Exeter. It It was a strange problem but nothing was too much trouble when it came to finding the cause. The team and the engineer were excellent, arrived when they said they would, were polite, efficient. The engineer knew his job backwards and was friendly, very tidy, he followed all the rules on social distancing, hand washing etc, a very nice person. It is rare these days to find such good customer service and I would recommend Samsung and especially RepairGuys to anyone.
Customer in Devon
, work completed
Recommended
A Job Well Done .
Customer Service
Quality
Value
We discovered that we needed an amplifier and power pack for our smart TV because living in a dip to get a proper signal this was quite essential, Obviously, with COVID 19 we thought it might well be nigh impossible to get this sorted but rang the Repair Guys in Marsh Barton and the boss Steve rang us back. Steve was very helpful and it was decided he pick up the essential parts in the morning personally which is exactly what happened. He drove to our house at the time discussed and was very professional, very good standard of workmanship and generally very good standard of service. I would definitely use them again!
Jeremy
, work completed
Recommended
Great job, flexible & cost-effective
Customer Service
Quality
Value
I needed to get a damaged screen replaced on a Samsung 40" TV - Steve was very helpful and went out of his way to get a cost-effective replacement done for me. Although not a cheap repair, The RepairGuys didn't just write-off my TV as certain other companies did, and it was still around £100 less that buying a new equivalent Samsung. They also arranged things so that I could drop the TV in and pick up less than a couple of hours later. Would definitely recommend!
Customer in Somerset
, work completed
Recommended
Endorsement Reference Excellent company
Customer Service
Quality
Value
Yes I was very happy with the work. the washing machine stopped working the trader was professional from start to finish. Everyone who works there is easy to talk to and very friendly. The trade was very knowledgeable and knew which part to order just over the phone. after given a time slot which they stuck to this even though the first engineering was sick.
Customer, Endorsement Reference
, work completed
Recommended
Thank you I would Recommend to Anyone
Customer Service
Quality
Value
Took away TV, fixed it, phoned me to make sure it was still working, having looked at it twice. The people in the workshop and the office were so nice. I would recommend them to anyone
Which? Trusted Traders Consumer
, work completed
Recommended
Big Thank You
Customer Service
Quality
Value
Came before 9 am, very efficient and fixed our fridge freezer really quickly.
Which? Trusted Traders Consumer
, work completed
Recommended