Appliance Care Ltd T/A RepairGuys

Matthew visited today to repair my Samsung washing machine after it stopped working. Once I had described the issue he knew exactly how to repair it and carried out the work efficiently and was considerate enough to set the machine onto a self clean before leaving due to it having standing water for the last week. The machine was still under warranty and Matthew was very helpful with advice on repairs once the warranty expires. He was very polite and conversational.

John Andrew arrived on time and was polite and courteous. Got right on with the job in hand & when he found the issue he explained to us what was causing the problem. He also advised us when we asked if there was anything we could do to prevent it happening again. Everything was checked thoroughly before he left & the work area was left clean & tidy. Really impressed with the service.

John came to repair our hob. Very polite and courteous - extremely knowledgeable - clean and tidy worker - ordered the parts and repaired the hob within a week. One extremely satisfied customer - Thank you John!

Matthew arrived on time and quickly got on with the job in question, he was polite and chatty while doing a good job of fixing the washing machine, the machine was put back in place and Matthew cleaned up though he didn't make a lot of mess. I was very pleased with Matthew he was a really nice man, would defiantly recommend Matthew and the company.

Initial visit to diagnose problem and order part. Took longer than I would have hoped. Second visit saw wrong part had been ordered but the engineer John was fantastic. He had the required part on his van and fitted it with no fuss. He was very professional and explained what was wrong with the fridge and what had been done to make it right. He was clean and tidy, very helpful and left the room and appliance set up as we wanted. Could not have been any better. Thanks to John for the great job done.

Grand job. Turned up on time, is kind, courteous, friendly, knowledgeable, clean and quick. What a professional. Good to see companies can still deliver.

John concluded that one of the motor brushes were burnt out on our Samsung washing machine. To be on safe side he replaced the motor and fully tested the machine. Good service and very neat and tidy. Just as well it was done under Samsung warranty!

Excellent replacement of a freezer done, replaced competently and efficiently. I would highly recommend and would it again. Thank you Matthew.

Our 10 year old LG washing machine leaked on a delicates wash, the Repair Guys came out and established the problem and returned on a later appointment to replace parts and offer advice. Both technicians were approachable and gave advice. They were also very helpful regarding not stressing our rescue dog, so thank you for the whole process. Highly commended.

We had a repair arranged within 5 working days and our freezer was fixed quickly and efficiently, friendly service.

John Andrew called on us on Bank Holiday afternoon to repair our washing machine, he was very polite and tidy in his work, his knowledge of Samsung was very good, think he could have taken the machine apart blindfolded, an asset to your company, no complaints .

What can I say... My grand babies stayed over Xmas and a toy hit my TV and broke the screen and I spoke to these guys on the 28th picked my TV up on 30th which I thought it would take a week but nope outstanding time scale and camr back like new today what more can I ask for perfect service by ones that understand how you feel to be without something you need to for to long Well done guys thank you so much

Engineer arrived on time. Diagnosed problem quickly and is sending report to Domestic and General stating machine is unsafe.

Matthew from RepairGuys was outstanding. So knowledgeable about the Samsung tumble dryer, how to maintain it and use it efficiently. Thank you!🙂

This job resulted in a new main PCB being replaced in my year old washing machine within 5 year warranty

The update to the TV was completed very efficiently by a very courteous engineer. The engineer informed me by text a day before that he had the part and he let me know exactly when he would arrive. I would highly recommend this engineer.

Craig phoned to say he was on his way he replaced the TV screen with a new one had the job done in 15 mins took old one away with him very friendly would recommend this company to friends

Very professional, efficient and friendly service from Craig at Repairguys of Exeter. Excellent communication in arranging for a home visit. Work carried out expeditiously. Thank you

Kieran came out today and fixed my blocked Samsung washing machine without any problems and even gave me advice on how to maintain the longevity of my washing machine. No hassle, no fuss and very punctual. Would recommend to anybody. Thanks Kieran

Speedy service. Made contact with Samsung on 14/12/34. assessment visit arrange and done on 15/13/23. Part ordered and date arrange to repair my oven on 19/22/23. Time slot given. Matthew did both visits and he was friendly, professional and explained the problem. I was phoned with the appointments, followed by a text to confirm and then Matthew sent a text when he was on his way with an expected time. Excellent service, would definitely recommend and use again.

Matthew was professional, prompt, knowledgeable and efficient. Diagnosis made, repair effected and advice given. Would thoroughly recommend Matthew.

When my washing machine went wrong 10 days before Christmas and with 3 very young kids who can't go an hour without getting dirty, well I could have cried. I called Samsung and after 5 days of fighting the shocking processes and generally poor service, they put me in touch with the repair guys on Monday afternoon. Within a short time I had appointment for Wednesday. Tuesday, I got my 3 hour time window. Wednesday, I got my 20 minute update that Hayden was on his way. Hayden fixed my machine in a effortless fashion. He was lovely, even when the kids did their best to get in the way, and even put the machine back in place for me. He talked me through the repair and paperwork and tidied up after himself. Hayden is my hero, he saved me from one less thing to stress me out over Christmas!

Fast and efficient service, fixed my TV in no time at all. Professional and friendly guy very happy with how it all went would recommend to anyone

The repair guys know their stuff far more than others I have used. Expert knowledge, humour, professionalism and punctual. Not much else required. 5 star service.