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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today -
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
573 reviews
Recommended
Recommended
by 99% of customers
Sort by
Fab service by Kieren Ref 30112
Customer Service
Quality
Value
Prompt arrival and carried out the job quickly and efficiently! Fab customer service skills - nothing seemed too much trouble and very friendly to chat to while doing the repair on the washing machine. Kieren is a credit to the company and be sure to use again for any future repairs!
Customer in Plymouth
, work completed
Recommended
Professional, Efficient, Friendly and Tidy
Customer Service
Quality
Value
Matthew came to repair our washing machine under warranty. He was very friendly and happy to answer any questions I asked. He was super efficient and really tidy, taking away any packaging, despite my offering to take it. He removed the faulty parts and fitted the new parts in no time at all. He knew exactly what he was doing, and he did it well. I couldn't be happier. Thank you..
Customer in Devon
, work completed
Recommended
Samsung TV Repair
Customer Service
Quality
Value
Our Samsung TV developed a fault with the screen. John Lewis reported that they would have it repaired as it was still under their five year warrantee. The Repairguys contacted us and arranged the repair. Scott Chidgey from Repairguys arrived on time and replaced the faulty screen. He was very polite, professional and worked in a tidy fashion. I would happily recommend him and his company for any future repairs I need.
Customer in Somerset
, work completed
Recommended
They Made My Christmas
Customer Service
Quality
Value
These guys were exceptional. They replaced the whole screen in my TV in an hour and a half as an emergency so we could have a TV for Christmas. Excellent work and a lovely bunch of guys. Would highly recommend.
Customer in Dorset
, work completed
Recommended
Proper job done quickly
Customer Service
Quality
Value
The door seal on our Samsung washing machine leaked so we contacted John Lewis from whom we purchased it. The 2 year Samsung guarantee had just expired but John Lewis had a 5 year guarantee. They referred us to Samsung who sent a repair man and the door seal was replaced under the 5 year John Lewis guarantee with no charge to us. Hyaden the repair man was polite, efficient and quick. Having replaced the door seal he then did a water test to check that all was well.
Customer in Devon
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Swift response to initial breakdown. Were told what was wrong and the parts that would be needed. Communication was excellent. Job was carried out in a very friendly and professional manner.
Which? Trusted Traders Consumer
, work completed
Recommended
Hop repair
Customer Service
Quality
Value
Matthew arrived on time and parked considerately. He then asked us about the problem and then just got on with the job, explaining the reasons he was doing the job and how to fix it. He spoke clearly as I’m quite deaf and I understood everything he said. Cleared the mess and explained what would happen next. We are very pleased with the service Matthew provided.
Customer in Somerset
, work completed
Recommended
Great workmanship from very knowledgable trader
Customer Service
Quality
Value
Craig and his colleagues at the office have diagnosed the fault with my TV, obtained the replacement part and fitted and set it up. All done efficiently and courteously. Thank you RepairGuys. Highly recommended.
Customer in Plymouth
, work completed
Recommended
Great work mending fan oven
Customer Service
Quality
Value
Great communication and work carried out by Matthew, Quick and efficient. Explained issues and repair thoroughly Thank you Repair Guys.
Customer in Somerset
, work completed
Recommended
Samsung American Fridge/Freezer
Customer Service
Quality
Value
Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.
Customer in Devon
, work completed
Recommended
Samsung TV Flickering
Customer Service
Quality
Value
Repairguys called us within 48 hours of reporting the issue to Richersounds. An appointment was made within 5 days and Craig turned up promptly on the morning. He quickly diagnosed the fault but had to take the TV to fix. It was returned earlier than expected and the fault was fully repaired. Craig reinstalled the TV and attached all the HDMI and USB connections and made time to explain other problems I was not able to resolve before. Overall a very satisfactory service. If they could offer the loan of a TV on removal it would be excellent.
Customer in Plymouth
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We had under warranty repair needed for a Samsung washing machine. The initial fix didn’t solve the issue but they promptly returned and diagnosed the issue again and replaced the drum of the machine. Hayden was excellent, polite, communicated well and got the job done quickly and efficiently.
Customer in Devon
, work completed
Recommended
Great work
Customer Service
Quality
Value
Great work by Matthew came to look at my Samsung tumble dryer soon as I told him the horrid sound it was making he knew what was wrong with it without even looking he knows his stuff dryer is now working Great thanks Matthew
Customer in Devon
, work completed
Recommended
Excellent repair work
Customer Service
Quality
Value
Craig was friendly, helpful, informative, efficient. First trip identified the problem and suggested a workaround until new component available. This worked and within 2 weeks they had the new component and came round and carried out repair. Was organised by Richer sounds under their extended warranty, so kudos to Richer Sounds for their part.
Customer in Cornwall
, work completed
Recommended
Great service from Ryan at The Repair Guys.
Customer Service
Quality
Value
Thanks Ryan, efficient, knowledgeable and tidy! Happy to recommend your work. Everything was diagnosed quickly and we only had just a few days before the part required was fitted. Back to no longer using Marigolds!
Customer in Devon
, work completed
Recommended
A professional job
Customer Service
Quality
Value
Had to have a refrigerator door replaced, received confirmation of repair date in good time. Received an ETA from Matthew on the day of the repair which was accurate to within 10 minutes. The job completed was quick and professional, Matthew provided excellent service in a professional manner, was polite and efficient. If Matthew attends your job you won’t be dissatisfied. Thank you.
Customer in Somerset
, work completed
Recommended
Samsung washing machine
Customer Service
Quality
Value
Matthew texted to say he would be with us in half an half. Turned up on time. He was very polite and completed the job very quickly.
Customer in Devon
, work completed
Recommended
Found fault fast; fitted fix following Friday. Five out of five.
Customer Service
Quality
Value
LG Oled TV, dead, one week after LG's year-long guarantee ended. HOWEVER, as I bought it from Richer Sounds, their six-year cover kicked in and Craig from the Repair Guys (Exeter) turned up as booked; diagnosed dead screen; RS okayed the part replacement, and if I had not got Covid the repair would have happened Friday one week later. Craig returned when safe, neatly extracted the dead'n and stuck in the new'n. Total time taken: twenty (mins) Craig knows his stuff, Richer Sounds are brilliant: maybe there is a god... Happiness!
Customer in Devon
, work completed
Recommended
Sharp tumble dryer
Customer Service
Quality
Value
Came and repaired my tumble dryer quickly and efficiently Thank you for your help I am very happy 😃 ..
Customer in Devon
, work completed
Recommended
Life saver
Customer Service
Quality
Value
Matthew turned up on time and got my washing machine working again. I cannot thank him enough. He is courteous, clean, professional and extremely helpful. I had nothing but trouble trying to get an engineer to come out, always cancelling. But this time we got a real engineer to sort the problem out. Thank you again Matthew.
Customer in Devon
, work completed
Recommended
Efficient
Customer Service
Quality
Value
Mathew was fantastic. Arrived on time, was friendly and efficient. Thank you , I was worried as i’ve recently changed my repair contract and was concerned it wouldn’t be as good . but happy now
Customer in Devon
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Craig from the Repair Guys (working on behalf of Richer sounds Plymouth) attended and repaired my LG TV which had developed a problem with the sound. He assessed the problem and ordered replacement parts during his first visit. Communication was clear throughout the process and he returned to carry out the repair, which was completed quickly. It is very reassuring when you invest money in high tech products that should things go wrong (as they invariably do) that work is carried out under guarantee by skilled technicians like the Repair Guys to return your product to a fully working condition with the minimum of fuss. Thank you very much.
Customer in Cornwall
, work completed
Recommended
Top class professional job
Customer Service
Quality
Value
Matthew fixed my dishwasher problem with outstanding skills and consideration for the working environment. Although a return visit was needed for parts I was kept informed every step of the way. I would certainly recommend them.
Customer in Devon
, work completed
Recommended
Great Service as Always!
Customer Service
Quality
Value
Hayden did a great job and has done on all our appliances. Samsung Oven fixed due to a cracked lighting fitting. Has previously serviced our other Samsung appliances with great service. Highly recommend.
Customer in Devon
, work completed
Recommended
Repairing TV.
Customer Service
Quality
Value
Repairguys came and assessed what needed to be done first of all , Craig then returned with a second technician, Ryan , both were on time and very well mannered. They sorted the problem and were very helpful and cared enough to help place the TV back on the stand, they didn't have to do that . So five star rating for the boys . Thank you again .
Customer in Cornwall
, work completed
Recommended